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Valutata 5 stelle su 5

The walk in downtown Cape Town with Inga was a great experience. She showed us so many special places (the flower market, the Mandela Museum, the Company Gardens, Bo Caap) and made us to better under... Leggi di più

Valutata 5 stelle su 5

I’ve been collaborating with Lokafy for about 8 years, almost since their early days. Over that time, I’ve seen the company grow and evolve, and I’ve always appreciated the way they work with m... Leggi di più

Valutata 5 stelle su 5

This is a wonderful way to have a unique experience being guided through places by someone who has a knowledge /passion for their home town. It's also helpful to be told some information about the h... Leggi di più

Valutata 1 stelle su 5

Lokafy sold us a private,tailor maid walking tour in Cartagena for 140 USD for famiky of 4.we asked for visit of historical sites but they assigned a unqualified bartender as a guide who wanted to tak... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia viaggi
  2. Fornitore di escursioni culturali
  3. Tour operator

Scritti dall'azienda

Lokafy is a sustainable tourism startup based out of Toronto with a mission to connect travelers with locals in more than 300+ cities. With our customised and private walking tours, you not only can explore the city on your own pace but can feel like a local anywhere in the world. Book in your preferred language and feel like having a friend showing you around their city. We are committed to making travel about the people you meet, not just the places you see! If you're looking for a way to take your trip personally, Lokafy is here to help.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

60 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Walking Tour

Our tour guide was knowledgeable and very friendly. He took us to the typical touristy spots and parts that were off the beaten path.

Highly recommended!

19 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

A tour worth 1/10 of its (very) high price

Me and my 16 y.o. son booked a local walking tour of Trieste and, as requested, shared our interests and expectations in advance with our tour guide: literature, history, art, politics...when we got to the tour start, we were the only ones, our tour guide, though very nice and talkative, was totally unprepared.
While we made him a lot of questions about places, people and historical landmarks, his answers were so vague and often supported by a google search, that in the end we surrendered to a walk in the city chatting about this and that.
We could have done the tour on our own without noticing the difference.
When I shared this feedback with Lokafy, asking for a partial refund, I was refused and found the company as unaware as their local guides of what is a real tour.
Very disappointing and totally not worth the money we paid.

19 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Unforgettable! Terrific value

I’ll begin by noting Bern is easily one of the must underrated cities in Europe (IMO). We were fortunate twice: 1) to catch a once a year cheese festival that was culinary rapture, and 2) to have Graham as our host! Not only does Graham have extraordinary knowledge of the city, he’s thoughtful and charming and will take amazing photos (at sublime locations) which you will cherish forever. Completely fulfilled the tour’s stated objective of providing a warm, personal experience as if exploring with a friend. Not to be missed!

12 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

À fuir !

En tant que guide touristique, Lokafy m'a proposé d'animer une visite guidée de 2h avec un couple de touristes. En tant que professionnel, j'ai bloqué ce créneau horaire afin d'offrir la meilleure expérience possible au couple de touristes. Malheureusement, moins de 24h avant le début de la visite le couple m'informe qu'il ne viendra pas à la visite le lendemain. Croyant bien faire, je préviens Lokafy (qui n'était pas au courant) et je demande une compensation financière car j'ai refusé d'autres réservations pour le même créneau. Réponse de Lokafy : pas de compensation financière si l'annulation a lieu avant la visite et si le Lokafyer n'a pas attendu au moins 30 minutes sur place.
Bref, merci Lokafy pour cette marque de respect. J'invite tous ceux et celles qui souhaitent visiter une ville à prendre directement contact avec un guide. Vous paierez un plus cher mais vous rémunérerez à sa juste valeur quelqu'un qui est un amoureux de sa ville.

6 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic Tour of Oslo

Our tour guide, Juan met us at our hotel in Oslo, introduced us to the public transportation system (I'm never adventurous enough to try those on my own) and guided us through many of the interesting sites of Oslo. She was knowledgeable, friendly and basically wanted my wife and I to have an enjoyable day touring a beautiful city. We were very lucky to have her.

I can't say enough good things about the entire Lokafy experience. We'll definitely be using them in the future.

15 giugno 2024
Non scritta su invito
Valutata 2 stelle su 5

Interviewer didn't show up

I signed up to become a local guide in Vienna and was really looking forward to it. After initial registration, I received an email that I was invited for the interview. On the interview day, the link to the online platform didn't work and kept showing me an error message. I emailed the company twice and waited an hour with no answer. Later someone reached out to me via WhatsApp saying that they saw my email and that there was some issue with the link / platform used for the interview. The person offered me another time for the interview the following week and said that they would send me the link for the call an hour before the interview. On the actual day (that is, today), I didn't get any link to the session and no information...Disappointing and a waste of time :(
Update: after some time the company representative sent Whatsapp message claiming it was due to technical errors and extensively appologised for the situation.

17 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

We booked a tour MONTHS in advanced and…

We booked a tour MONTHS in advanced and arranged all of our travel around this tour. They rescheduled once and so we had to shift our entire schedule around to accommodate. The morning of the tour we were waiting for our guide to pick us up and nobody showed. We received communication after that they had decided to cancel the tour. To say this was a frustrating experience would be an understatement. This was a key tour to our entire trip - the first one we booked as it was an absolute must and a priority - and we are now unable to see it and nobody else has openings last minute. If you have something important t see on your trip I would avoid this company. Sending negative feedback is not something I normally do but I don’t want anybody else to end up in the same position as us. It is so disappointing.

26 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

The WORSE service we ever had in all…

The WORSE service we ever had in all our travel experience!!!
We have booked 2 excursions, one is in Belfast and another one is in Dublin.
So, the tour in Belfast has been canceled day before , fortunately I was able to find another private guide just one day before we arrived, BUT for next tour (in Dublin) a guide never showed up!!!
We were waiting him at meeting point for about 2 hours. No contact, no information what is going on. Finally, they just canceled the tour.
It ruined our only one day in Dublin, we were not prepared for this, we came over there in a cruise ship.
As a result, they refund our money in a week or so, no apology, nothing being ruined our trip twice!

1 ottobre 2023
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Olga,
Thank you for taking the time to share your honest feedback. We truly understand how frustrating that experience must have been, and we sincerely apologize again for the inconvenience you faced.
We appreciated the opportunity to speak with you personally after your review. We’re grateful for your openness during that conversation and for allowing us to explain the situation in more detail.

Following your feedback, we implemented additional operational measures to prevent similar issues in the future. These include setting calendar reminders for our Lokafyers once traveler details are shared, as well as introducing on-call Lokafyers who can step in when unexpected last-minute emergencies arise.
We’re also pleased to share that since then, Belfast and Dublin have become two of our top-performing cities, consistently delivering 5-star experiences to travelers. Your feedback played a meaningful role in helping us strengthen our processes, and we are genuinely appreciative of the impact it had on our improvement.

We hope we may have the opportunity to welcome you again in one of our cities and provide you with the experience you originally expected and deserved.

Thank you again for your honesty.

Regards,
Modester.

Valutata 5 stelle su 5

My experiences with Lokafy I can…

My experiences with Lokafy I can describe as very good and enriching. As a Lokafyer I had a chance to meet, and show the town I live in, to many interesting people from different cultures and backgrounds. I would recommend Lokafy to travellers and potential Lokafyers alike.

11 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

The company is doing great as they are…

The company is doing great as they are providing opportunity to travel to meet locals and have firsthand experience of the culture and places that has not been explored. Some tourists become good friends and they still keep in touch through social media such as Facebook and Instagram. The company also give a chance to foreigners living in Korea to meet tourists from all over the world. They can also learn about their country and culture. My experience is great with them. Everything is so organized and they have quick response system. They have people from different regions who are professionals snd trying to facilitate both tourists and locals.

9 ottobre 2023
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello,

Thank you for your kind feedback. Your words truly capture the essence of what Lokafy is all about! We're thrilled to hear that your experience with us has been great and that you've had the opportunity to connect with locals and fellow travelers, fostering meaningful friendships along the way. Thank you for being part of the Lokafy community!

Happy Lokafying :)

Regards,
Vinita

Valutata 5 stelle su 5

Very good experience and Ilona did good…

Very good experience and Ilona did good job and consider my parents age and did her best to explain Innsbruck nicely.

4 febbraio 2024
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Randa,

Thanks a bunch for sharing your positive experience! We're glad to hear that Ilona made your visit to Innsbruck enjoyable, especially your parenrs. Your feedback means a lot, and we appreciate you choosing Lokafy for a memorable experience.

Here's to more memorable experiences with Lokafy!

Regards,
Vinita

Valutata 5 stelle su 5

At the beginning it felt just like an…

At the beginning it felt just like an interesting way of earning some money and making good use of my spare time.
After my first tours, I realized that money was not the issue anymore. I did my tours for pleasure and happiness, showing my city to visitors as a Lokafyer.

1 marzo 2023
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Diego,

Short and sweet but oh so meaningful! It's amazing to hear that what started as a way to earn some extra income turned into a source of pleasure and happiness. Your passion for showing visitors your city shines through, and we're grateful to have you as part of the Lokafy family. Here's to many more fulfilling tours ahead!

Happy Lokafying :)

Regards,
Vinita

Valutata 5 stelle su 5

same as above

What makes all of experiences great, is above all, the human touch, a good rapport. Now, what is it, clients are paying for? Information about the place that is a novelty for them, brought in a way that gives a good overview in an entertaining manner. They feel, that I like what I`m doing, which has an inspiring affect on them, a great experience, and this is, what I`m here to provide. That is basically what I have to say about it, there is no recipe I follow, except being serious about the booking, being punctual, polite, and helpful, to give them back their money`s worth, as much as possible, and this is how I operate.

1 febbraio 2024
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Ernst,

Your perspective truly resonates with the heart of Lokafy experiences – the human touch and a good rapport. It's evident that your passion for what you do shines through, creating an inspiring and great experience. Thank you for being a proud member of our Lokafy family. Here's to more adventures and shared passions!

Happy Lokafying :)

Regards,
Vinita

Valutata 5 stelle su 5

Great experiences

I did many tours with Lokafy. What I liked the most about those experiences was meeting travellers (and therefore cultures) from all over the world. The best thing is when, at the end of a tour, you feel like you went through an enriching human experience during those hours. And luckily this happened to me in most cases, so I am grateful about that.

31 gennaio 2024
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Paolo,

Your reflection on the Lokafy experiences hits home! It's heartening to hear that meeting travelers from around the world has brought you enriching human experiences. We're grateful to have you share those moments with us and contribute to the vibrant Lokafy community. Here's to many more cultural connections and memorable tours!

Happy Lokafying :)

Regards,
Vinita

Valutata 5 stelle su 5

More than a job, an opportunity to build friendship with people around the world

I have had the opportunity to meet incredible people from many parts of the world. I can even say that I have built a friendship with them, and I'm still in touch with them. I am very happy to be part of this incredible Lokafy team, and I can't wait to meet more awesome people during this 2024.

26 gennaio 2024
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Cynthia,

Thank you so much for the wonderful words. Your words truly resonate with the Lokafy spirit! Building friendships and connecting with people from around the world is what makes this journey so special. We're thrilled to have you as part of the Lokafy family, and here's to many more incredible encounters and friendships in 2024!

Happy Lokafying :)

Regards,
Vinita

Valutata 5 stelle su 5

Great walking tour guide in Vienna!

Our guide in Vienna, David, was fantastic. He was very knowledgeable about the history of Vienna which was what we were wanting. His communication with us before the tour was prompt and he made it easy to arrange our meeting point. At the end of the tour he also helped us with tips on navigating our way around Vienna and recommended sites for us to visit. Thanks David.

23 gennaio 2024
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Penny,

Thanks a ton for sharing your experience with David in Vienna! We're thrilled to hear that he exceeded your expectations with his knowledge and communication. It's fantastic to know he went the extra mile to assist you even after the tour. Thanks for choosing Lokafy, and a big shoutout to David!

Here's to more memorable experiences with us!

Safe Travels!

Regards,
Vinita

Valutata 5 stelle su 5

Annalisa was Awesome!

Annalisa was great! She brought us to the different quarters in Venice and covered many local areas. We enjoyed being locals for the time she toured us, showing different food places- street food in Venice, walked by the schools and residential areas. My 11 yr old son enjoyed and learned a lot from her specially about how the campos are set up in the olden days.
I am glad we chose Lokafy tours and not the regular museum tours specially for my son, this way we saw many neighborhoods that we never could have seen on our own.

20 dicembre 2023
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Marissa,

Thanks a bunch for sharing your experience with Annalisa! It warms our hearts to hear that she made your time in Venice special, especially for your son.Choosing Lokafy for a more personalized and neighborhood-focused tour was a great call.

Here's to more memorable experiences with us!

Safe Travels!

Regards,
Vinita

Valutata 5 stelle su 5

Guide Christine was wonderful.

12 dicembre 2023
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Liz,

We're delighted to hear that Christine made your experience wonderful. Thanks for the shoutout, and here's to more fantastic adventures with Lokafy!

Safe Travels!

Regards,
Vinita

Valutata 5 stelle su 5

Tommy was an incredible guide

Tommy was an incredible guide. In Two hours, we covered a lot of central Bergen. He was very knowledgeable about all of historical sites and informative about Norway. He recommended some great restaurants

14 gennaio 2024
Non scritta su invito
Logo di Lokafy

Risposta di Lokafy

Hello Ellen,

Thanks a ton for sharing your wonderful experience in Bergen with Lokafy. Your feedback about Tommy warms our hearts! It's fantastic to hear that he made your two hours in central Bergen memorable. Looking forward to more adventures together!

Safe Travels!

Regards,
Vinita

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