Lodge Brothers (Funerals) Ltd Recensioni 

5607
TrustScore 5 su 5

5,0

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Valutata 5 stelle su 5

Karen was absolutely fantastic from start to finish. For one our families saddest moments she made everything so easy for us. No problem was too big or too small. The team on the day including Darren... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The service and care received from all staff at the Walton Thames branch was exemplary. Every detail was explained for the farewell of a loved one, choices of venue, order of service etc resulting in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Would highly recommend Lodge Brothers and the assistance of Chris Carr who arranged my fathers funeral. Very helpful and explained everything my brother and I needed to know at the difficult time t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Clear communication - you know what you are going to get -helpful advice and efficient and timely achievement of the plans made. Very supportive and kindly staff, which is very helpful at such a diff... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Necroforo o becchino
  2. Servizio di bare
  3. Servizio di cremazione
  4. Camera ardente
  5. Servizi legali

Scritti dall'azienda

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

6K recensioni

5 stelle
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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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5,0

Tutte le recensioni

(5607)

705 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent service

Excellent service, kind and polite staff. Guided me through the process of my Uncles funeral with no problems.
Thankyou.

28 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your kind review. We are pleased to hear that our team was able to guide you through your uncle's funeral with care and compassion. Your kind words mean a great deal to us, and we are grateful you placed your trust in Lodge Brothers. Kind regards Robert Lodge

Valutata 5 stelle su 5

Simply excellent

Simply excellent. They undertake the entire process with compassion and thoroughness. I was absolutely confident that matters were being taken care of and they were to a very high standard.

3 agosto 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your wonderful review. We are so pleased to hear that you felt supported throughout the entire process and confident that everything was being taken care of. Your kind words about our compassionate service mean a great deal to us. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Valutata 5 stelle su 5

From start to finish.

From start to finish.
All the gentleman were lovely, from the time there got to mum's house , then the church, then to the cemetery James was very helpful.
Tracey was very helpful from when i walked into her office, lovely lady.
I thank them very much.

27 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your 5 * review. We are so pleased to hear that our team looked after you with care from start to finish. Your kind words about James, Tracey and all the gentlemen involved mean a great deal to us. Thank you for trusting Lodge Brothers to support your family during such a difficult time. Kind regards Robert Lodge

Valutata 5 stelle su 5

I can’t recommend this company enough…

I can’t recommend this company enough Angela was absolutely brilliant all the way through the process and Paul on the day of the funeral was so attentive

29 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you so much for your kind words and recommendation. We are so pleased to hear that Angela was able to support you throughout the arrangements and that Paul provided such attentive care on the day of the funeral. Your feedback means a great deal to us. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Valutata 5 stelle su 5

In times of desperation when my mom was…

In times of desperation when my mom was dying , I was confused, worried and emotionally drained
as soon as I entered your Sunbury branch and spoke to Mia, I felt as if a mountain has been shifted off my shoulders
The calm, professional, knowledgeable and empathetic attitude and reassurance that there will be no problems
Ready to contact and arrange things on my behalf (cemetery, council and all)
When it happened I had this trust already established and everything went to plan very sleek operation on the dot everything was taken care of even the smallest detail
Also after that with the monorail plans same smooth and sleek operation from your branch in Ashford
I really appreciate the respect and humanity and the perfect service that you provided
Thank you all for your brilliant service
May God bless you all

31 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you so much for your 5-Star review. We are so pleased that the arrangements and memorial plans with our teams were carried out smoothly and with the care and attention to detail that you deserved. Providing a respectful, compassionate and professional service is at the heart of everything we do. Your kind words will mean a great deal to all those involved. Thank you once again for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Valutata 5 stelle su 5

Highly Recommend

From the first phone call to the funeral service itself we were treated kindly and professionally by the staff at Lodge Brothers. Shannen in the Esher branch gently explained everything to us and guided us through every step of the process. The staff who collected my husband and those we met on the day of the funeral were all very compassionate and did everything they could to make things easier for us. I have no hesitation in recommending Lodge Brothers.

8 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are deeply grateful for your kind words and are honoured that you entrusted us with caring for your husband. Shannen and our team will be touched to know that their guidance, compassion and support helped make such a difficult time a little easier. Your recommendation means a great deal to us and we sincerely thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Valutata 5 stelle su 5

Staff very professional and given…

Staff very professional and given privacy at all times. All staff very supported and a team effort.

31 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

We truly appreciate your kind comments about our team. Providing professional, compassionate care while respecting each family's privacy is at the heart of what we do. It is lovely to hear that you felt supported throughout and that our team's efforts made a positive difference. Kind regards Robert Lodge

Valutata 5 stelle su 5

Love and Care for Mums Funeral

A first class company and first class service. I have been associated with Lodges for many years and would not go anywhere else for such services.

The care and attention was special at a diffcult time

3 giugno 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you so much for your kind words and for your continued trust over the years. We are pleased that our care, attention and support made a difference and your recommendation is truly appreciated by the whole team. Thank you for taking the time to share your feedback. Kind regards Robert Lodge

Valutata 5 stelle su 5

From the initial call to picking up…

From the initial call to picking up Dad’s ashes the service provided by Chris and everyone at Lodge Brothers was sensitive, compassionate and super efficient. At a sad and distressing we felt that we were in very capable hands.

6 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you so much for your kind words. We are honoured that you chose Lodge Brothers to support you during such a difficult time. It means a great deal to hear that Chris and the team were able to provide the sensitivity, compassion and efficiency you needed from your first call through to collecting your Dad's ashes.Your thoughtful feedback is greatly appreciated and we will be sure to share your comments with Chris and the rest of the team. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Valutata 5 stelle su 5

Wonderfully kind staff

Jo’s compassion and kindness made all the difference to us as a family. She guided us through the planning, helping us to make informed choices at every stage.
The staff on the day were also wonderful. Chris spoke with me beforehand and worked hard to ensure the day went just as we wanted it to. Our driver made us feel at ease and was kind enough to laugh at our very bad jokes.
I cannot recommend Lodge Brothers highly enough. Thank you so much Jo and everyone from Lodge Brothers.

21 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your wonderful feedback. It is especially rewarding to hear that Jo’s guidance helped you feel confident throughout the arrangements, and that Chris and the rest of the team ensured everything came together just as you had hoped. We are also pleased that the warmth and kindness shown brought some comfort and helped put you at ease. Your generous recommendation means a great deal to us. Kind regards Robert Lodge

Valutata 5 stelle su 5

Rob and everyone at Lodge Brothers were…

Rob and everyone at Lodge Brothers were so kind, patient and so respectful of our mother/wife. We are so glad we choose Lodge Brothers as they remind us there is ethnics and care through tough times even though it is a business.

19 giugno 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your heartfelt feedback. We are honoured that you chose us to support you and your family. It means a great deal to know that Rob and the team provided the reassurance and support you needed. Your kind words about the values we strive to uphold are especially appreciated. Kind regards Robert Lodge

Valutata 4 stelle su 5

Flawless!ery helpful from the beginning and put…

Very helpful from the beginning and put us at ease with dealing with the arrangements and explaining what had to be done. The staff at the funeral were very professional and very helpful, and made the day run smoothly. Thank you to the whole team !

15 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your 5-star review. We are so pleased to hear that our team were able to support you from the very beginning, helping to make the arrangements as straightforward and reassuring as possible. It is especially meaningful to know that our staff helped the funeral run smoothly and provided the professionalism and care you needed on the day. Your kind words will be shared with the whole team. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Valutata 5 stelle su 5

Thank you Lodge Brothers.

Thank you Lodge Brothers.
I can’t thank Zoe enough for her kindness her patience and time.

13 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you so much for your 5-star review. We are especially pleased to hear that Zoe was able to support you with such kindness, patience and care. Thank you again for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Valutata 1 stelle su 5

LODGE BROTHERS ARE ABHORRENT AS LORRAINE FRANCIS SOLICITORS, WEYBRIDGE, AND ADRIAN LINDSAY (PROVERB SOLUTIONS), ROMFORD.


Lodge Brothers, It is clear to me that my Trust Pilot account has been hacked by Mr Adrian Richard Lindsay, 53, a Divorced, failed IT Director of a failed IT Company, (Proverb Solutions Limited, Lodge Lane, Colliers Row, Romford) and the wholly abhorrent Lorraine Francis of (Lorraine Francis Solicitors, The Heights, Weybridge, Surrey) a wholly despicable and abhorrent solicitor, with absolutely no dignity and respect for my deceased parents.
Lorraine Francis (solicitor) has done nothing but to frustrate and delay the probate process, continuing to be obstructive towards my solicitor, abhorrent and despicable & completely deluded, like her severely depressed client to send me malicious communications on the 20th July 2026, the 2nd Anniversary of my Mother's funeral. I have no doubt that Adrian Lindsay incited Lorraine Francis to send this malicious communication on the Anniversary of my Mother's funeral. Their behaviour is despicable and appauling towards me and my parents.
Because of her conduct, I cannot see Lorraine Francis continuing to work in her position as a solicitor.

Lodge Brothers, The Review which I posted in 2024, and my response to your reply will never be removed by me under ANY circumstances after the way Lodge Brothers Funeral Directors treated me in June and July of 2024, so you and your client Mr Adrian Richard Lindsay (Proverb Solutions) will need to accept this review, however distressing and uncomfortable it remains for you and your client to read.
Lodge Brothers, make sure you never treat a Spouse of a deceased in a way that stops them from attending their Parent's Funeral. To do this in the future would be disgusting and Wholly Unprofessional of you to treat a person in this way.
Lodge Brothers and Adrian Lindsay need to understand that any tactics that you and he use to attempt to embarass or humilate me to withdraw my 2024 review will continue to fail...Sticks and Stones, Lodge Brothers.
You should be aware that legal action is in process against your client.
He is suffering from the guilt which he will be struggling to cope with, which I have no doubt has left him with severe guilt and depression. He will have to seek help to deal with how he continues to feel. Unfortunately for him I doubt that he will ever get over his guilt and severe depression, which will probably remain for him for however long he manages to recover, if he recovers.
It seems that his way of dealing with his depression is to, get a doctor to send me a death message of "Very, Very Bad News" then attempting to stop me from attending a funeral, harassing me by sending communication to my probate solicitor via Lorraine Francis, his solicitor (Lorraine Francis Solicitors) recently on the 20th July 2026, and causing conflict and dispute with my probate solicitor since 22nd April 2026 and having absolutely no respect for my deceased parents.

I am convinced that Lorraine Francis, as abhorrent as she continues to be will cease to remain in this profession in the future, as her conduct is wholly unprofessional, and falls well below of what is expected of soilicitor. She has been reported to the SRA.

Adrian Lindsay's actions since December 2009 are not of my doing. He struggled to support himself, relying on our Elderly parents, in their 70s to mortgage Lodge Lane until 2014, hence Adrian Lindsay's guilt and state of mind.
Lodge Brothers, I note that you have other/recent 1 star reviews from other clients since my review in 2024.

Your client's solicitor is continually trying to provoke me, so you could contact Lorraine Francis via Adrian Lindsay so that I won't have to add more to this review. Although I have no doubt that she will be viewing this review.
Lorraine Francis (Lorraine Francis Solicitors) from Weybridge, Surrey, has continued to harass me following the death of my parents, 29th December 2022 and 7th June 2024.
Lorraine Francis has also continued to dispute costs and is causing the Administration of my parent's estate to become a painful and drawn out experience for me. I am in the process of having Lorraine Francis removed from being involved in the administration of my parent's estate. I understand that her client, Adrian Richard Lindsay is disgruntled and that I am entitled to our parent's estate but under UK Law as there is no Will in place he cannot with his deluded state of mind continue to do as he wants, and then send me unwanted communication via Lorraine Francis on the 20th July 2026 to cause me distress and insult. Lorraine Francis has no dignity and should not be a solicitor, There should be no need for me to add anything further to this review. If Lodge Brothers had not treated me in the way you did up to the date of 18th July 2024 then the review which I have had to submit could have been easily avoided by Lodge Brothers.

21 luglio 2026
Non scritta su invito
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Risposta di Lodge Brothers (Funerals) Ltd

We are sorry that you remain dissatisfied. However, much of the content of your review relates to an ongoing private family and legal dispute involving third parties. Those matters are entirely separate from the funeral services provided by Lodge Brothers and are not something on which it would be appropriate for us to comment publicly.

We categorically reject any suggestion that Lodge Brothers, or anyone acting on our behalf, has interfered with your Trustpilot account or attempted to influence or remove your reviews.

We do not believe that Trustpilot is an appropriate forum for discussing unrelated legal matters or making allegations about identifiable individuals who are unconnected with this review.

As the matters you raise are now the subject of ongoing legal proceedings between other parties, we will not be entering into any further public discussion.

Valutata 5 stelle su 5

Our parents memorial is simple

Our parents memorial is simple, yet beautiful. Thank you so much.

24 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your lovely feedback. We are delighted to hear that the memorial is a fitting tribute to your parents and that you are so pleased with the finished result. Kind regards Robert Lodge

Valutata 5 stelle su 5

A long established company you can trust

Lodge Brothers can be relied upon to provide a high quality service with care and integrity. Their guidance and compassionate approach are invaluable at a time when it is most needed.

17 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for taking the time to leave such positive feedback. It means a great deal to know that our team was able to provide the support and reassurance you needed. Kind regards Robert Lodge

Valutata 5 stelle su 5

We had pre booked our funerals some 10…

We had pre booked our funerals some 10 years ago. The staff were very sympathetic and caring, helpful without being overbearing, and extremely compassionate from collecting Roger from home to preparing him for his new life, the make up artist made Roger look well. In a difficult time they were exceptional x

2 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are deeply honoured that you chose Lodge Brothers for your funeral plans with us many years ago. It means so much to hear that our team provided the compassion, sensitivity and support you needed throughout this difficult time, while respecting your wishes every step of the way. We are especially touched by your comments about Roger's care and preparation and we will ensure your appreciation is shared with everyone involved.Thank you again for placing your trust in us. Kind regards Robert Lodge

Valutata 5 stelle su 5

Seamless experience from discussion to…

Seamless experience from discussion to execution. Regular communication and faultless and respectful service on the day of the funeral.

17 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

We are delighted to hear that you had a seamless experience from the initial arrangements through to the day of the funeral. Providing clear communication, respectful care and professional service throughout is something our team is deeply committed to, so it is incredibly rewarding to know this made a positive difference during such an important time. Thank you for placing your trust in us. Kind regards Robert Lodge

Valutata 5 stelle su 5

The team at New Malden were exceptional

The team at New Malden were exceptional. They made a very tough period in our lives so much easier with their care, compassion and wisdom .
The funeral arrangements for our father were handled professionally and respectfully .
With our thanks to all the team

16 luglio 2026
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Risposta di Lodge Brothers (Funerals) Ltd

Thank you so much for your kind words and 5-star review. We are truly grateful that you entrusted us with caring for your Father’s funeral arrangements. It means a great deal to know that our team were able to provide care, compassion and guidance and that we could help make the process a little easier for you and your family. Your thanks will be shared with the entire team. Kind regards Robert Lodge

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