From the initial enquiry via facebook(which makes one a little wary) the people concerned have all been courteous, very pleasant and efficient. The whole business is conducted over the phone. They exp... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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It's a lot, lot cheaper than a solicitor or lawyer. You explained that an LPA is vitally important and worth the extra expense. However,again,you are saving hundreds of pounds using their services and... Leggi di più
L'azienda ha risposto
Telephone appointment booked within 1 day of initial contact made. Will writer clear and concise on the phone. Offered additional LPA services and a £100 reduction of taken out on the day. Due to fina... Leggi di più
L'azienda ha risposto
The will writer was running late so I only had 30 minutes. When the draft came through he hadn't listened to anything I said. So much had to be corrected. Basically they are more interested in sellin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are an independent provider of later life planning services. Working with our specialist partners we offer the best products and services at affordable prices. Our services include bespoke Will writing, Lasting Power of Attorney, Property Protection Trusts, Family Protection Trusts, pre-paid probate advice and products. We can help you prepare for the future and avoid the spectre of later life care costs. We pride ourselves on simplifying the process of protecting and securing your hard earned assets for the benefit of your loved ones and future generations.
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Additional undisclosed LPA registration fees
I originally just wanted to do a will for my wife and myself. This was pretty reasonably but we were then pushed to do lasting power of attorney for both of us. Although a little pricey considered we were in the market for only a Will, we thought let’s gets it done. The only additional thing was that we were to supply named witness details.
We received no written correspondence until our draft Will and LPA were ready to be reviewed. We made minor spelling changes. At this point we decided to take the lifetime storage option so paid for this.
The documents arrived and while looking at them it became clear that the 4 LPA documents would require an additional £92 each to register. This was never mentioned at the time of telesale. Having known an additional £368 was required we would have never considered undertaking a LPA.
On discovering this I emailed to say this constitutes a misleading omission under the Consumer Protection from Unfair Trading Regulations. I have been mislead and would like a refund of the LPA.
Although this was over 14 days, clear and compliant pre-sale documentation regarding my statutory cancellation rights was not provided, my right to cancel is extended by law under the Consumer Contracts Regulations 2013.
As the lifetime storage payment was within 14 days I would like this refunded too.
Instead of receiving a documented email reply I received a phone call saying that I was outside of 14 days and there was nothing I could do, despite being in breach of regulation and the storage fees were within 14 days of payment.
As for not receiving written terms of cancellation as required, she just said that on my email of the draft documents there is a link to their website and I was expected to find the terms and conditions. Basically in a tiny link at the bottom of the page. However reading these, if your draft has been done then you are not entitled to refund. So essentially the first time you are sent the terms of cancellation you are not eligible for a refund as your draft has been done.
So if you want a will writing service they do deliver but be warned the pushy sell for LPA and it will cost you an additional £92 each to register and you will most likely need the financial and medical LPA
5 ottobre 2026
Non scritta su invito
Risposta di Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Initial scepticism led to a satisfactory result
We were initially a little sceptical about approaching Secure Legacy, but after speaking with Theresa and the other team members found the process seamless and easy to follow.
Although they did recommend additional options, they did understand and accept that we had clearly been thinking about this for some time and acknowledged that we knew what we needed. There was never any pressing or guilt trips; just honest and direct advice and we are now sorted in less than 2 weeks.
Very fast and efficient service.
29 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
The lack of respect and rudeness caused…
The lack of respect and rudeness caused me to cancel the Will. After being called with 2 persons that showed understanding and politness I have decided to continue with your company.
I was in Marketing and Sales for over 50 years, my staff was trained to Listen, be polite and helpful.
Never, Never would I continue to employ a member of my staff who blatantly lied to a client and pushed hard selling.
Your company needs to review how your staff behave on the telephone or you will lose business and receive bad reviews.
Colin Shaire.
5 ottobre 2026
Risposta di Secure Legacy - Localwillwriter
Dear Colin,
Thank you for taking the time to leave your feedback. We are pleased to hear that, following your initial concerns, you have decided to continue with our company and that your subsequent interactions with our team have been positive.
We have reviewed the circumstances surrounding your comments and can confirm that the member of staff you requested to speak with was unavailable at the time of your call. You were advised of this and offered assistance by the member of our team who was available.
At no point was any information deliberately misrepresented to you, and we would refute any suggestion that a member of our staff intentionally lied to you. We expect all members of our team to communicate with customers courteously and professionally, and we are satisfied that the call was handled in accordance with those expectations.
Kind regards,
Secure Legacy
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very helpful and have good advice
Very helpful and have good advice. Would recommend
28 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
The member of staff was pleasant…Excellent service
The member of staff was pleasant knowledgable and efficient. The service was quick I will reccomend you to anyone and all Thank you.
28 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Poor value
Nothing went wrong with the consultation but the time spent discussing my original request 'The Will' was limited. Until I asked there was no no mention of what if something happened to my son for instance? I had to ask for this when I should have been advised. More time was spent trying to get me to consider Power of Attorney and using more of their services. The Will was severely lacking in content and only at my prompting did this change. On reflection it is very poor value for money and a 'do it yourself Will' would be better. Overall not impressed.
1 ottobre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
We have tried contacting you regarding your review but have been unable to reach you.
If you could contact the office at your earliest convenience on the number below as we are eager to resolve this issue.
Kind Regards - Secure Legacy
0330 822 8449
We found it easy to do ,the lady we…
We found it easy to do ,the lady we spoke to was very helpful.
Would highly recommend.
23 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
My Will sorted in a professional manner
A quick reply to my inquiry, the follow up call from consultant was spot on , all details of my requirements were taken and sent for draft , draft in the form of email was sent in a timely fashion, all was correct and confirmed by myself, just waiting on paper copy.
2 ottobre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Was very professional
Was very professional, made things easy to understand, Would recommend
25 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
They listened
They listened, received the draft on the 5th day as stated an what I would call No nonsense which was great
24 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Didn’t like the constant up sell but…
Didn’t like the constant up sell but basic will fine
24 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
Kind Regards - Secure Legacy
feedback
I found the associate who rang initially to take details, very pushy, to the point that I had to tell her to stop pressurising me. She got my address wrong after I repeated it.
Since then your associates have been very helpful and understanding.
1 ottobre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
Kind Regards - Secure Legacy
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very obliging with corrections
Very obliging with corrections, they didn't quite listen carefully enough to the original requirements.
30 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
I did not like the aggressive…
I did not like the aggressive upselling. It was quite forcefully done.
30 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
Kind Regards - Secure Legacy
Straight forward and so easy to do wish…
Straight forward and so easy to do wish i had done it earlier .very helpfull would recommend to everyone.
30 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
very very effient from start to finish
29 settembre 2026
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Risposta di Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
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