I called up in the morning looking into buying a Velocity tool bag. Mike answered the phone and was incredibly helpful and even though they were in the process of moving their warehouse he accommodate... Leggi di più
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The thing that I like about loadout is the fact its just a working class lad, who has a love of tools and the industry, but still manages to provide a high-quality service. The prices are competitive... Leggi di più
Third time buying from here and it’s been nothing but a treat every time. Always fast at sending orders out and keeping you updated each step of the way. Would recommend anyone looking for new tools t... Leggi di più
Great service from Loadout. Delivery on time. tracking available. Awesome product. Velocity tool cases are expensive but you are paying for a quality item that will last us for years..
Dettagli dell'azienda
Scritti dall'azienda
loadout is a supplier of specialist, trusted tools and equipment. With us you can build your loadout with best-in-class gear and tailor it to the way you work. We are trusted by 1000's of Tradespeople when it comes to hand tools, tool storage, test equipment and much more!
Informazioni di contatto
Registered Office, HP20 1BQ, Aylesbury, Regno Unito
- Support@loadout.shop
- loadout.shop
4,7
Eccellente
405 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
MB3B
The bag I ordered, was amazing, small and compact. Can fit everything I need into it. Worth the money. Would highly recommend this product to anyone currently browsing and looking at it.
3 maggio 2023
Fantastic
Fast delivery (next day as promised), competitive prices and great product selection what more could you want
25 aprile 2023
Best value for money
Third time buying from here and it’s been nothing but a treat every time. Always fast at sending orders out and keeping you updated each step of the way. Would recommend anyone looking for new tools to shop here honestly.
23 aprile 2023
Excellent service as usual 👌
23 aprile 2023
I’ve ordered twice from Loadout now and…
I’ve ordered twice from Loadout now and they have the decent branded tools and accessories at good prices.
I now look at their website first before looking elsewhere
16 aprile 2023
Great service
23 aprile 2023
Wonderful company to deal with great…
Wonderful company to deal with great products and outstanding customer service , highly recommended
23 aprile 2023
My absolute favourite place to buy…
My absolute favourite place to buy tools and tool bags. Independent, great customer service, fast delivery, competitive prices and owned by a great guy always willing to share honest opinions and knowledge.
17 aprile 2023
I’m an apprentice and enjoy watching…
I’m an apprentice and enjoy watching the YouTube videos. Delivery took a bit of a while but I was sent an email regarding the warehouse problems and stuff so it’s all good.
I’m happy with the tools I received and it’s nice that the load out YouTube channels do nice in-depth reviews!
17 aprile 2023
There was no communication with a…
There was no communication with a recent warehouse change so my order was delayed for over a week and I was promised a free gift as compensation and there was none and my parcel was all smashed up on arrival really bad service won’t be ordering from again
7 aprile 2023
Risposta di loadout
Hi Jake,
Really sorry to hear this.
We have moved warehouse and this effected all orders this week, we contacted you regarding the delay and rest assured a free gift is coming, this just cannot be shipped until Monday as that is when the new warehouse is online.
I’m sorry to hear that the parcel wasn’t delivered in the condition it was sent, I will see to it that customer service reaches out and resolves this for you.
Sorry again for the delay.
Kind regards,
Mike
Awful,
Awful,
Customer service none existent
Had massive problems with my order still not sorted. No refund or replacement
23 febbraio 2023
Non scritta su invito
Risposta di loadout
Hi Simon,
Thanks for confirming your details so we can look into your review and experience.
You ordered a toolbag and got into contact a few days after the item was delivered to tell us you received a gymshark bag with 2 x 1 KG weights. We agreed that we did not send you a gym shark bag and weights and immediately started a claim with Royal Mail to get this resolved for you.
Upon filing the claim I called you several times regarding the order which were ignored and you now have a different telephone number to the one on your order, all of these instances we updated you via email, which has also changed since your order was placed.
As already discussed several times over email all of orders are video recorded during packing and weighted at both our warehouse and the Royal Mail depot, all instances showed the velocity bag present and the parcel weighing 5KG, this means that it must of been tampered during transit from the depot to your house.
Due to this serious accusations that have been made against Royal Mail, until they get back to us we cannot provide a resolution as the characteristics of the whole situation appear either theft or fraud.
You say customer service is non existent yet we have kept you posted throughout this whole process and continue to do so.
Unfortunately you have been texting members of staff on personal phone numbers out of work hours demanding information yet will not answer the phone the countless times we have called or replied to the emails we have sent, we have told you we cannot do anything until the investigation is complete, and due to the accusations this is taking a long time.
We will provide a replacement or refund as soon as we can and have worked tirelessly with Royal Mail to get this resolved for you.
Feel free to email or call myself (Mike - founder and director of loadout) at any time, I will be happy to update you on the the current situation.
You have my email address and telephone number already but you keep ignoring me.
Kind regards
Mike
fantastic Customer service
I called up in the morning looking into buying a Velocity tool bag. Mike answered the phone and was incredibly helpful and even though they were in the process of moving their warehouse he accommodated for me to get through to him that day! Really great to deal with and look forward to shopping with loadout again!
5 aprile 2023
Great shop very knowledgeable and…
Great shop very knowledgeable and helpful owner,my son is starting as an apprentice they spent plenty of time with him a pleasure to shop with !
5 aprile 2023
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