I called up in the morning looking into buying a Velocity tool bag. Mike answered the phone and was incredibly helpful and even though they were in the process of moving their warehouse he accommodate... Leggi di più
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The thing that I like about loadout is the fact its just a working class lad, who has a love of tools and the industry, but still manages to provide a high-quality service. The prices are competitive... Leggi di più
Third time buying from here and it’s been nothing but a treat every time. Always fast at sending orders out and keeping you updated each step of the way. Would recommend anyone looking for new tools t... Leggi di più
Great service from Loadout. Delivery on time. tracking available. Awesome product. Velocity tool cases are expensive but you are paying for a quality item that will last us for years..
Dettagli dell'azienda
Scritti dall'azienda
loadout is a supplier of specialist, trusted tools and equipment. With us you can build your loadout with best-in-class gear and tailor it to the way you work. We are trusted by 1000's of Tradespeople when it comes to hand tools, tool storage, test equipment and much more!
Informazioni di contatto
Registered Office, HP20 1BQ, Aylesbury, Regno Unito
- Support@loadout.shop
- loadout.shop
4,7
Eccellente
405 recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The thing that I like about loadout is…
The thing that I like about loadout is the fact its just a working class lad, who has a love of tools and the industry, but still manages to provide a high-quality service. The prices are competitive and, for an electrician, it has a wide range of choice. Top geezer, top sparky, top service.
1 giugno 2023
Really great store with helpful customer support
Really great store with helpful customer support. I had to return a bag because I picked the wrong size by accident and it was no big deal at all. Will definitely be shopping here again for tools.
1 giugno 2023
Just the good stuff!
31 maggio 2023
Delivered promptly and reasonable price
6 giugno 2023
Quick and easy
6 giugno 2023
I didn't have my good on time
5 giugno 2023
Risposta di loadout
Hi Omar,
Im sorry to hear this, i will have customer service reach out regarding your order and see how we can make this right.
Thanks for shopping with us,
Mike
The ordering process is simple and the…
The ordering process is simple and the fact they allow you to spread the cost of your purchase makes it less daunting when you are an apprentice. Mike you are a legend thank you
1 giugno 2023
straightforward experience through ebay…
straightforward experience through ebay global shipping, no customs stuff needed, relatively fast shipping
30 maggio 2023
Order before 12 noon for next day…
Order before 12 noon for next day delivery didn’t arrive until four days later and only one of my items delivered had to email to request other item to be dispatched the day after
29 maggio 2023
Risposta di loadout
Hi Paul,
Sorry to hear about this, we do offer a next day service and i apologise that it was delayed and that we initially only sent 1 of the two items you ordered.
Due to the VETO spring promotion and the last day to order being that day it was incredibly busy and while no excuse unfortunately a mistake was made with packing and dispatching your order.
I can assure you this isn't our usual service and although our shipping policy does state that during promotion periods there may be delays i am really sorry we left you with a bad experience.
Sorry for any inconvenience caused and thanks for shopping with us.
- Mike
Great website and great delivery time
25 maggio 2023
Risposta di loadout
Hi Stephen,
Really sorry to hear about your experience.
Unfortunaletey the bag you ordered fell out of stock that same day but we where due a delivery imeadiatley.
We should of communicated more effectively and let you know about the delay sooner, apologies for this it was incredibly busy due to the VETO spring promo coming to a close.
Im glad we could get the bag shipped finally and hopefully the discount can ease any inconvenience caused, but regardless we are increadbly sorry for the delay and poor communication!
Thanks for shopping with us.
- Mike
Very good to deal with
23 maggio 2023
Risposta di loadout
Hi Ashley,
Sorry to hear the service was too slow.
I can see from your order that you bought some of our merch, thanks!
Our merch is all custom made to order and can take 3-5 days to get made before being shipped, this is all in our shipping policy but maybe we should make it clearer.
Sorry it took longer than expected and we will see what we can do to stop it taking this long going forward.
Cheers,
Mike
Great service
Great service, and fast delivery and very happy with the bag that I ordered.
10 maggio 2023
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