Purchased a few items which had arrived except the wrist wraps, they left a note it was on 'back order'. Total lie and this wasn't stated on the website when buying. I returned knee sleeves and never... Leggi di più
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Scopri cosa dicono le persone
I have been buying all my powerlifting gear from Loaded Lifting since I started competing in the sport back in 2019. They sell great quality equipment from world renowned brands. It is a Perth based... Leggi di più
L'azienda ha risposto
You guys are seriously awesome, seriously great lifting appeal and above perfect customer support. Accidentally ordered knee sleeves that were too small. Ashleigh helped me return and get the rig... Leggi di più
L'azienda ha risposto
Bought my knee sleeves probably 5 years ago and have lasted this entire time. They have been through intense sessions and never failed me doubling down as shin protectors for my deadlifts too. Quality... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
New showroom now open to the public!
Informazioni di contatto
19 Millrose dr, 6090, Malaga, Australia
- (08) 6118 1951
- support@loadedlifting.com.au
- loadedlifting.com.au
Le persone hanno visualizzato anche
Great company
Received my order last week and I’m happy! I ordered the Inzer knee sleeves and the pre order was delayed (annoying but understandable as this product is very popular), however the customer service team were awesome and answered all my queries during the delay quickly. I have ordered from them many times in the past and always received my order in less than a week. Will continue to order from them in the future as they are great.
4 luglio 2023
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Paid $470 for inzer sleeves on January…
Paid $470 for inzer sleeves on January 7th 2023 and it’s 21 June today and heard once from them cancelled the order waiting for the refund
21 giugno 2023
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No service at all.
Can not review the product as we have not received anything since ordering pre Christmas and its mid June. Phone number not working, no reply to emails and online chat. No idea how we are going to get our money back. Suggest you try somewhere else for your lifting gear.
10 giugno 2023
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Don’t waste your money or time.
Never have anything in stock, when it comes to pre orders the time frames some how get delayed by weeks-months.
Easier and quicker to order directly from that brand then through loaded lifting.
Order Inzer sleeves 18DEC22 - eta February. February turns into March with no reason, March turns into 28APR, this turns into mid May lastly turning into June some time.
Major sponsor for Pro Raw 2023 - can’t provide lifters with their goods to compete in.
30 dicembre 2022
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I would definitely recommend loaded…
I would definitely recommend loaded lifting for all your lifting needs. The staff are very helpful and knowledgeable.
I would like to thank Ashleigh for helping me out on my recent purchase.
29 marzo 2023
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Top notch Service
4 starts out of 5. My belt took nearly 9 months to even be shipped after order date which was subpar and had me sitting at a 1/5 star review. However, throughout the course of my order’s production and subsequent shipping (which I’m happy to say is now on the home stretch), I had some truly incredible interactions with the customer experience team. Specifically, although I don’t believe exclusively, a lovely lady by the name of Ashleigh Bailey. She did her absolute best to keep me informed of updates and went out of her way- taking every extra mile- to ensure that, despite the shortcomings of the production rate from Inzer, my experience with loaded lifting was an extremely positive one. I attribute all 4 stars to her. The company should be very proud and extraordinarily appreciative to have such a person in their service. Thank you Ashleigh!
3 marzo 2023
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Risposta di Loaded Lifting
Hi PJ,
Thank you for sharing your experience with our product and team. I am glad to hear that despite the delay in shipping your belt, your experience with our customer experience team, especially Ash, has been positive.
I sincerely apologise for the delay in shipping and understand that it was frustrating for you. I want to assure you that we are working on ways to improve our production processes with Inzer to minimise delays in the future.
I am grateful to have Ash on our team, and we agree that she is an excellent asset to our company. I appreciate the recognition of her efforts, and I will be sure to pass on your message to her.
Thank you for your business, and I hope you enjoy your belt, and trust the extensive wait has been worth it.
Best Regards,
James Plumb
Owner, Loaded Lifting
Belt arrived
Pre-ordered a belt and some kit, all showed up, belt rules, had a few questions that were answered quickly.
13 gennaio 2023
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Risposta di Loaded Lifting
Hey Andrew,
We are thrilled to hear that you had a great experience with the Loaded Lifting team! Your satisfaction is our top priority and we are glad that we were able to meet your expectations with the products you pre-ordered. We're glad to hear that you found the belt to be exactly what you needed and that our team was able to quickly answer any questions you had.
Thank you for taking the time to share your positive experience with us. Your feedback is important to us and helps us continually improve our services.
If there is anything else we can assist you with in the future, please don't hesitate to reach out. 🙂
I brought a $419 A7 13mm belt in a XL…
I brought a $419 A7 13mm belt in a XL as I messaged prior and heard nothing back to see what my last belt size was as there was no guidelines with measurements for this belt. When I got it I realised it was the same size as the one I already have, I wanted an exchange or a refund. Someone was helping me to start with but has ghosted me for over a week because he said I wasn't able to get a 13mm in a large, only a 10mm that isn't what I want so I want a refund but he said I wouldn't get a refund only a store credit, they don't actually say that in there refund policy. Not happy that I haven't had more help to resolve this issue as a returning customer. Might look to start shopping elsewhere, definitely when spending this type of money.
19 gennaio 2023
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Risposta di Loaded Lifting
Dear Bryon,
We apologise for the inconvenience you have experienced with your recent purchase. We understand that you requested a different size for your A7 13mm belt, but unfortunately, we were not able to fulfil that request.
We would like to clarify that we did initiate the return process on your behalf on January 20th, and we have approved your refund request, which is above our typical refund policy. However, we are unable to issue the refund until we receive the product back from you. As of today, February 16th, we still have not received the product, and we have not received any response to our numerous emails.
We value your business, and we want to make this right for you. If you require any further assistance, please do not hesitate to contact us, and we will do our best to assist you.
Thank you for your understanding and patience.
You guys are seriously awesome!
You guys are seriously awesome, seriously great lifting appeal and above perfect customer support.
Accidentally ordered knee sleeves that were too small. Ashleigh helped me return and get the right size back.
Thank you so much Ashleigh.
2 gennaio 2023
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Risposta di Loaded Lifting
Hey Bjorn!
We are thrilled to hear that you had a great experience with our company! We are glad to hear that Ashleigh was able to assist you with your return and help you get the right size knee sleeves. Your satisfaction is our top priority and we are glad that we could meet your expectations.
Thank you for taking the time to share your positive experience with us on Trust Pilot. We appreciate your kind words and are proud to have earned your trust.
If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Poor Cancellation Policy
I was not able to cancel an order due to an incorrect sizing despite the fact that they had not processed or sent it out yet. This would essentially lose them nothing to allow me to simply cancel and reorder.
15 gennaio 2023
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Risposta di Loaded Lifting
Dear Daniel,
We apologise for any confusion and frustration you experienced with your recent order. We understand that ordering the correct size is important, and we regret that we were not able to cancel your order for a different size before it shipped.
Regarding your specific situation, our customer service team did offer you a store credit as an alternative solution, however, we understand that this may not have been the outcome you were hoping for. We apologise if this caused any inconvenience to you.
We value your feedback and want to ensure that we are meeting the needs of our customers. We will use this experience as an opportunity to review our policies and procedures to see if there are any improvements we can make to better serve our customers in the future.
If you have any further concerns or questions, please do not hesitate to reach out to us. We are committed to providing the best possible customer service and we appreciate your understanding.
Sincerely,
Loaded Lifting
Customer Service Team
Preorder dates moved without proper information and rude customer service
Okay. I opted to pay preorder for a Inzer knee sleeve size small. On the order it stated ETA November 2022. You tell me what date are we in now and still l have not received my preorder.
I have been told in the email that they would refund me if I keep talking down on them the customer service.
I am not being treated fairly here, why would I be pushed a refund if I am being honest with a complaint.
Are customers being treated fairly or being discriminated for issuing a complaint for your service not meeting the ETA given.
Right now, the ETA time on the Inzer knee sleeve preorders have been pushed to February 2023, now is there an explanation of why you keep moving dates? Why should I not be frustrated? I am human enough to express my honest feelings or should I be kept in silent as I would be refunded? What level of customer services and hospitality are your workers being trained at?
Please explain why the dates for preorders have been moved and are there legal terms for moving dates.
Please, you are one of the most famous websites for lifters, it is not because we are outside of Australia and your customer service towards our preorders are being demean. Serve us with integrity, dignity and humility as we deserve to be treated like any other human being.
Delphina Daniel
Fiji.
14 novembre 2022
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Risposta di Loaded Lifting
Dear Delphina,
We're sorry for the delay in getting your knee sleeve pre-order to you. We know pre-order dates can be a source of disappointment, and we want to assure you that we take all customer concerns seriously.
We want to clarify that your review doesn't reflect the whole story. We received your complaint and called you right away to make things right, including offering a full refund, which you declined.
Fortunately, a returned pair of your size came in that day as an exchange, and we were able to ship them to you via DHL Express, arriving at your Fiji address within 3 business days.
We understand that pre-order dates can change due to various factors like production and shipping delays. We'll always try to communicate any changes as soon as we can, and we apologize if the information wasn't clear enough.
We assure you that we don't discriminate against customers who complain about our service and we're committed to providing the best customer service possible. Our team is trained to provide a high level of customer service and care.
We value your feedback and we're committed to providing you with the best possible service. If you have any further concerns, please don't hesitate to contact us.
Best,
James Plumb
Owner, Loaded Lifting
Lost order by courier, full refund issued
Ordered product on 5th November.
Never turned up. After some emails and reviews with company and Toll I since been contacted and they have resolved my order and issued a full refund.
29 dicembre 2022
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Risposta di Loaded Lifting
Hi Jarred,
We are sorry to hear that your order was lost in transit. We appreciate you reaching out to us and for taking the time to provide feedback.
We are glad to hear that our team was able to resolve the issue and issue a full refund for you. Our goal is to provide excellent customer service and we are sorry that we fell short in your case.
Thank you for giving us the opportunity to make things right. We value your business and hope that you will shop with us again in the future.
If there is anything else we can assist you with, please don't hesitate to reach out. 🙂
customer service is horrible.
17 novembre 2022
Risposta di Loaded Lifting
Hi John,
Thank you for taking the time to leave another review on your experience in order to provide us with your feedback regarding our 2022 pre-Black Friday discount code. I have posted our previous reply for your convenience in case you missed it.
I'm sorry to hear you were dissatisfied with our returns policy which indicates that we cannot honour further discounts post-purchase however it's helpful to know for future promotions.
I noticed your time of review was prior to receiving your most recent order. if you would like to discuss the product quality concerns surrounding your purchase from June last year we would be more than happy to hear how the brands we stock can do better 😊
Purchases made easy.
Information about product was easily found. Sizing guide was easy to follow. Product arrived on time.
15 novembre 2022
Risposta di Loaded Lifting
Hey Leah, thank you so much for taking the time to leave positive feedback. It's truly appreciated - have a wonderful Christmas 🎄🎅
Very nice quality and packaging
During the shipping process I was always notified where and when my package had got somewhere. The package was nicely wrapped with no flaws. Excellent service.
17 novembre 2022
Risposta di Loaded Lifting
Hey Patrick, thank you so much for taking the time to leave positive feedback. It's truly appreciated, enjoy the new lifters! Hope to see you again soon 😊
service and product thank you cheers
14 dicembre 2022
Risposta di Loaded Lifting
Hey Ernie, thank you so much for taking the time to leave positive feedback. It's truly appreciated - have a wonderful Christmas 🎄🎅
Poor customer service
I made a purchase and realised I accidentl selected the wrong product, I emailed the support the very same minute requesting an amendment for the order (please bear in mind the product I accidently chose and the one I actually wanted are the exact same price). Requested a refund or replacement but the product being out of stock was an issue. zero help was offered in such situation and now I am stuck with store credit and the products are not coming back in stock with them till next month. (no speicifications as to when it's coming back in stock either).
It's very upsetting that a business has zero flexibility for potential regular consumers.
Update in response to the reply: I'm sure a refund in such scenarios should be considered, humanly errors happen and the incompetence around restocking thr products is surely not a consumer problem. The issue is not the credit, the issue is not even being able to use it till you restock.
6 dicembre 2022
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Risposta di Loaded Lifting
Hi Sejal,
Thank you for taking the time to review and provide us with your feedback. Understanding we could not facilitate the amendment on your order due to not having the requested product in stock, we did manage to intercept your order prior to its shipping and arranged a store credit, apologies if that still came across as not being flexible.
We are sorry to hear you were dissatisfied with our returns policy which indicates that we cannot refund for a change of mind. Again, we appreciate your feedback and will utilise it when reviewing our policies.
Risposta di Loaded Lifting
Hey Oliver, thank you so much for taking the time to leave positive feedback. It's truly appreciated - have a wonderful Christmas 🎄🎅
Appreciation
Thank you very much for the great specials you have and the prompt delivery of the lifting suit.
Many thanks for the gift too.
Cheers 👍🏻
1 dicembre 2022
Risposta di Loaded Lifting
Hey Michelle, you are most welcome! Thank you so much for taking the time to leave positive feedback. It's truly appreciated - have a wonderful Christmas 🎄🎅
Bad, you should avoid
Does nothing to satisfy customers unhappy with orders. Refund policy is extremely strict and lies. Quality of material is not up to line with other leading powerlifting companies.
15 novembre 2022
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Risposta di Loaded Lifting
Hi John,
Thank you for taking the time to review and provide us with your feedback regarding our 2022 pre-Black Friday discount code. I'm sorry to hear you were dissatisfied with our returns policy which indicates that we cannot honour further discounts post-purchase however it's helpful to know for future promotions.
I noticed your time of review was prior to receiving your most recent order. if you would like to discuss the product quality concerns surrounding your purchase from June last year we would be more than happy to hear how the brands we stock can do better 😊
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