LMB Group Recensioni 

The guys working the job were friendly, efficient and quick. They did a great job and have left us with a great space in our loft conversion.

When ever this company name comes up in conversation, people can't believe a company would behave in the way they did.

They made mine and other residents life's miserable during the construction of additional flats. Poor communication, damage to peoples properties and the building, there was delay after delay. They really oversold their capability, behaviour and the benefits of the development.

Due to this work, they cost me a considerable amount of money and had a massive impact on the mental health of not only me and my family, but the other residents within the building.

I will never understand why they behaved the way they did - they wouldn't want their friends and families to have experienced this. Yet they have behaved in an awful way.

Following the update from LMB Group.

It's worth noting that LMB Lofts are a trading name of LMB Group.

LMB Group did do the development work with their contractors, LMB branded vehicles were onsite, as well as Lee.

Just dishonest and misleading to say that LMB Group, or the employees, weren't involved. I have photos, letters, e-mail exchanges with LMB Group.

The *exact* same LMB Group that's denying they weren't involved - I wonder why they would deny this, could it because the way they behaved isn't something they want people to know about ....

An excellent service by an excellent organisation. LMB delivered out loft conversation and provided two rooms and a shower room. Right from the start we received a managed service with Ricki’s advice and assurance, through to the design and construction; we were looked after and well informed. Everyone involved brought a smile and went out of their way to help us, including the team in the office giving updates and ensuring we felt great.

Ollie was our project manager and I can say that he is a thoroughly decent person who found ways to help resolve any issues along the way.

We really enjoyed the chats with everyone everyday, and felt safe all the way through. The real game changer for us was the brilliant WhatsApp group and the modern way of engaging, sharing information, dealing with issues and keeping up to date. We particularly would like to thank Joanna, Patricia and Trina who regularly checked up on us.

As a result, we have two lovely rooms, a shower room and are very happy. The whole team were fantastic and we feel lucky to have chosen the right people to improve our lives.

We extend our special thanks to Lee, Ollie, Ricki, Joanna, Patricia, Trina, Ryan and Pearson, Gary, Matt Dane & team, Matt Simpson, Eddie, Wayne, Steve, Tony and Vision Home Improvements, and everyone who supported them. Brilliant work!

Many thanks,
Zahur Khan

We had loft conversion by LMB we can see why they are leaders in field we had Ricki come round to see us to advise us with what we could do and was very informative and was not pushey at all infact gave us more options on design than other companies

We were looked after by LMB office team doing building control and party walls

We then met Oliver project manager who set up project in say we knew we were safe hands

Build team on site were here everyday and worked very hard and kept our home clean and involved us in all way helped change design on walls and layout to create more space

The watts app group was very good and made all people involved a place to organise and chat through our questions

Well done to whole team you went above and beyond and would recommend anyone looking to build loft with no hassle

We embarked on full house refurbishment and extension and loft and LMB from outset when we met Ricki slaes director we felt we were in good hands

The project mangment was key how this job was deliverd with care and skill , our house was transformed and high spec with the “can do “ attitude all questions we had while the team was on site were resolved quickly

I want to mention the plastering team were amazing along with carpentry and tilers

We moved out for 6 months but went to house everyday and we found the watts app group very good to chat with all of team

I have seen the LMB brand in our area for many years and I can see why as they go above and beyond and since build has finished the after care has also been very good I had problem with gutter I reported to office and next day I had someone here to fix it this is good test of any company

Keep up good work and we will be now enjoying our dream home

LMB built our loft conversion with care and skill the moment we met ricki we knew we were in safe hands and felt confident we were choosing right company
The office team were excellent the qoute came 3 days after Ricki visit , the on site team we had meeting prior to project starting and Oliver project manager also had wealth of experience and our site foreman was great I have to say the workmanship was very high standard , the roofers and plastering team were also very good with how they all work together

I know from our last project we done in house the difference in how LMB were very professional and always was on top of how the next person comes with all them working in sequence , when they put stairs in the way they treated our house in terms of tidiness and how the safety aspect it truly see how these guys are specialists in what they do

Thank you for creating our family home and transforming our house

Would like to start by saying to other clinets I know when your spending large amount of hard earned money you can be worried as you hear horror story’s ..

The first impression I had from LMB was they are serouis and once I seen there work and also spoke to few of clinets it gave me confidence Ricki the sales director gave me clear and honest view of what we going to get from start to finish

We signed contract and office were very good in terms of sorting out all paperwork and party wall , we met Oliver and team Brandon who we know have both worked for LMB for over 10 years which there attitude and workmanship was very high quality the staircase in my mind was nightmare but it was done in day with no mess we went to work and when we come home it was all clean and tidy

The trades all work well together and I can see how each trade are trained along with our watts app group the photos and sign off by our project manager gave us complete assurance in process set up

LMB were great value for money and came with no stress and was delight to work with

We have a loft conversion we are very happy with, which came with its ups and downs, as any project can. LMBs trades guys and their quality of workmanship is to a high standard. We had a wet room en-suite and study room, in an L-shaped dormer configuration. No complaints about the quality of build. Everyone who came round were, to a tee, professional and straightforward to deal with. Issues we raised have been resolved to our satisfaction. Communication was our main issue - project management switched around and WhatsApp messaging was disappointingly slow at times. LMB are aware of this and hopefully can improve on. That said we are happy we used LMB in the end. We have a great 2 rooms added to the house.

We had very positive expereice with LMB doing our loft conversion , given we were spending our life savings to do this its was a daunting to trust but in terms of how we were treated from first phone call and the first meeting we had with ricki the sales director we knew we were safe hands , I went to see some local projects and see quality of work

The office team were great in terms of setting up project and keeping all lines of communication with us dealing with party wall and building control

The pre build meeting we met Oliver and the team Ashley who was very good in way they came across the workmanship and all trades were high standard , and the care they had for our house and family and this is what we were told and see from the outset before signing contract

All I can say is big thank you for team and office the watts app group and the roofers were brilliant.

We will miss them all and I know next clinet will be lucky to have them in their house

Thank you

We heard about LMB through seeing there work but also seeing all bannors on scaffolds in area we felt we were looked after from get go by seeing Ricki the sales director put our minds at ease

Then the office made easy work arranging party wall and submitting building control and organising the designs from Arcitect

The build team really cared about the job and our home in terms of how they were very tidy and were excellent workmanship

The whole team and trades worked on our house all knew each other and could tell they worked together a long time the best part for us was seeing stairs go in what transformation to house and made us overwhelmed

I would highly recommend LMB and the office and the watts app group was so helpfull for comuication and Ollie the manager went above and beyond

Thank you for all your hard work

We had an excellent experience with LMB Group for building our loft. Their service was outstanding, and they truly are at the top of their game. Having worked with builders in the past, we could clearly see the difference—they stood out for all the right reasons. It’s no surprise they’ve maintained a strong reputation and numerous ongoing projects over the years. Seeing their work in the area, I always knew I’d get a quote from them once we were ready to proceed. Their sales team was highly informative and demonstrated real expertise in their field.

After obtaining three quotes, LMB Group stood out as the most professional option, offering a competitive price that was mid-range among the quotes we received. We felt confident signing the contract with them.

The project started on time, and the cost remained exactly as quoted—there were no hidden fees. The contract was transparent, and the team working on the build was on-site every day, keeping us updated throughout. Their coordination and teamwork were seamless, functioning like clockwork. Our dormer was completed in just seven weeks and was promptly signed off by building control.

The WhatsApp group and office team, led by Oliver, ensured smooth communication and efficiently coordinated the tradespeople coming to the site.
The final result exceeded our expectations—the plastering is flawless, and the overall finish is of exceptional quality. We feel we received great value for the money spent.

A huge thank you to the entire team involved! We highly recommend LMB Group to anyone considering a loft conversion.

I had my loft done by LMB Group. I would 100% recommend Lee and the team .
On time and on budget .

Warning to potential customers. Their business model is such that they seek to extract as much money from you as possible. The sales pressure is immense, this begins when they send a salesperson (not a builder) to your property, followed by numerous emails and an extortionate amount of phone calls from the owner Mr Murphy. They seek to apply pressure on you with bogus offers and insist you need to make a payment to secure a slot. In fact, if they were actually as busy as the owner states and they completed high quality work there would be no need for aggressive sales tactics to reel you in! Once you pay the 25% deposit, the communication then dries up and they lose interest in you! All the work is sub contracted out and you are asked to make payment to trade suppliers and tradesmen directly. So basically you are paying LMB to project manage your job (or not!).It is quite easy to see the profit margin LMB extract on your project when you look at the payments they ask to be made directly to them!

LMB undertook a project to remove the roof of an existing apartment building to construct an additional 10 flats. This building houses professionals, families, and vulnerable individuals. Despite assurances given about the development, LMB's behaviour throughout the project did not align with these promises, nor with their positive feedback on Trustpilot.
Their actions revealed a significant lack of respect for the residents and their homes, making life miserable for those living in the building during the construction.
Some key issues included:
• Poor Communication: There was a severe lack of communication throughout the development.
• Health and Safety Concerns: Multiple instances of concerning behaviour regarding basic health and safety. Health and Safety is more than just putting up a Health and Safety sign on fencing.
• Lack of Experience: The company demonstrated inexperience in this type/sized development.
• Property Damage: There was damage to residents' properties and the apartment building/area, some of the affected residents were ghosted for several months and attempts were made by LMB to share the repair costs for damages caused during the development work
• Elevator Out of Service: The only elevator was out of service for several months, with no suitable alternative provided for families and vulnerable individuals.
Profiting at the expense of other people's lives, homes and mental health is truly deplorable. More attention needs to be brought to such developments, particularly companies that behave in this manner.

Update following response from LMB.

For the people reading this LMB Loft is part of LMB Group which did the work, some of the people onsite worked on LMB loft projects.

The response LMB have given is very different to the experience and reality that was experienced by the people who live here and is misleading.

We have photos, e-mails which I don't think LMB would want to be posted as public opinion would not be in their favour !

LMB recently completed our loft conversion, creating two bedrooms, a bathroom, and a roof terrace.

They were professional, polite, and delivered high-quality workmanship. While there were a few delays—something to be expected with most building projects—we had a positive overall experience and would happily recommend them for your loft conversion needs.

A big thank you to Joanna in the office; she was a great help throughout the process!

Best wishes,
Naz

Happy to highly recommend LMB Lofts. Very good communication throughout the build of our loft extension which they managed end to end.
LMB uses teams of experienced tradespeople for the different parts of the build.
Post-build support has been excellent, they’ve responded quickly to address any outstanding snags.

LMB did a great job on our loft conversion and en suite. We are really happy with the results and quality of work. Reason I am giving 4 stars is I think the communication / project management side could have been better as we had some delays at the start but our builder Ryan worked hard to make up for lost time. Matt who coordinates the second fix is really proactive at getting this sorted and is a lovely guy

Nightmare company. Slick sales which gets you hooked then the mega pressure from the owner Lee Murphy to pay. Subsequent denial of discussions that took place even when presented with evidence in emails - no apology of course. Quote misses loads of things that, as a homeowner and not a builder, how are you meant to know and then as the build progresses the added costs come in at vastly inflated prices for things that they should have accounted for and which are not hard to check online. Comms was appalling during the build, the "Project Management" non existent. The less said about the finishing the better.
It is very unusual for a company to have no 2 or 3 star reviews. I wonder why....?
It was telling that the sub-contractors also had little positive to say about LMB and Lee.
Do yourself a favour and avoid.

Update: LMB complained about my initial review and I had to remove/amend some of my comments to allow the post to be made live.
What a surprise LMB claim this to be a fake review - look at the two reviews that have been added after this one - the language, the tone and style is shall we say, "similar".
Remember LMB are owned and run by a guy who's last two building companies went bust:
check out LMB Loft Conversions LTD (07461268) in liquidation for years with estimated liabilities of £1.135 MILLION) and LMBUILDING SERVICES SOUTH EAST LTD (05140036) went bust owing over £1/2million

Would you trust them?

Edit - Not sure what you mean about a fake review being removed - this review was edited as you complained about the strong language used to describe your companies behaviour; which, fair enough, I had to remove as it was against site rules.

Regarding your point about a 20 year old company - do you mean LMB Loft Conversions LTD incorporated in Dec 2010? with missing accounts?
is that the 20 year company?

or LMBUILDING SERVICES SOUTH EAST LTD (05140036) which was dissolved on 30 November 2012?
This is not ancient history and demonstrates the type of company you are - you reel customers in, with, in my opinion, questionable reviews, very attractive prices and then hit us with additional costs.

While you obviously have a good marketing team who scan these sites, I doubt any of your competition would be bothered to try and deter customers - it's not a particularly profitable exercise as they wouldn't be able to guarantee that customer would then come to them and not a third party?
My point in writing this review is to give innocent customers a chance to avoid making the same mistakes I did.
Prior to engaging you, I read the reviews and gave LMB the benefit of the doubt, thinking there were only a few disgruntled customers - which can happen to anyone. I now know different, and also understand why I was unable to visit one of your "happy" client sites.

The LMB Group have undertaken the conversion of our tricky loft space to create a wonderful new master bedroom with en-suite. From start to finish the whole experience was great.

We have completed building work in the past with other companies, however none of them have compared to the LMB Group. The project has come in on time and to the price we were quoted, which has been reassuring. Following the initial visit from Ricki in design and the expertise of both Lee and Ricki we knew we were in great hands.

Our Project team was amazing Ollie and Matt D (to add Matt was a man of many talents as he was our plumber too and his work was 1st class with great advice on all areas!). Special mention to Joe the carpenter (Sam and Ollie on his team too) who workmanship and attention to detail was amazing. Super Harry the Roofer who works like a machine and again truly skilled at his trade with great advice on which tiles would look best and the finishing touches of Daryl & team (plaster) and Eddie the tiler.

It goes without saying that Lee knows his stuff and has an amazing trade team behind him. When we started this project I did have a few companies come in to provide quotes (many loft companies out there), LMB Group was not the cheapest, but we just got a good feeling from the team and I am a strong believer in you pay for what you get.

With any house project it is not cheap, but at the end of the project do you have something which you are happy with. With our loft the answer is yes and we are not happy with it, we love it! The loft space created is better than what we had expected and the quality and workmanship amazing!

Thank you LMB Group for building our dream loft!

I had been planning this project for some years now and despite a few issues am so happy to have finally completed it. I met with quite a few construction companies and finally decided on LMB mainly because I felt really comfortable with the stability of the company and the initial sales team made me feel really assured that I would be safe in their hands. Rikki was very prompt with the initial quote which was competitive and clear. There was a bit of a delay on start date and I felt that the admin support was slightly lacking in keeping me updated especially as I had to plan alternate accommodation. Despite this bump once work started everything seemed to move quickly. A WhatsApp group is set up with all relevant people which was so so helpful. The first fix builder Steve was amazing and was my go to person for the 6 weeks it took him to get done. Ollie the PM was also on hand though seemed stretched across jobs. The trades provided to carry out various parts of the finish were all top notch. All so helpful and professional. I would recommend them all. Tony the carpenter. Eddie the tiler. Matt plumber plus project manager. Roofers etc. All brilliant. I can’t say it wasn’t at all stressful BUT for me having no partner to lean on for advice this was as seamless as it could be. Matt second fix PM is great and always responsive no matter time or day or even when supposed to be on holiday! Really felt looked after. There was some chasing up and running around to do so don’t think anything will be seamless but having a project manager to help plus the WhatsApp group made it tat bit easier. Just make sure to read the details of what’s included but additional items quoted fairly. Also make sure to check if angled or straight radiator valves. lol. Am actually missing the chaos! Thanks everyone!