LiveWest Recensioni 

405
•
TrustScore 4.5 su 5

4,3

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Valutata 1 stelle su 5

Livewest have been and continue to be horrendous in their conduct as my Landlords. I have had to be in constant contact with MP Rebecca Smith about a damp and mold issue in my Bungalow. I'm not over 5... Leggi di più

Valutata 5 stelle su 5

Paul Cook has been amazing! brilliant work start to finish and was chatty but effective in what he did, The kitchen looks amazing, and he is such an asset to the company! much deserved appreciation.... Leggi di più

Valutata 5 stelle su 5

We had a replacement bathroom done by Paul. Paul was thoughtful, respectful and very tidy. I’m always a little on edge when works are being carried out. The bathroom is stunning! Finished to the highe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

What an exceptional experience with the people doing our bathroom this week. Courteous, friendly, respectful, caring, and so much attention to detail. Especially in this awful heatwave, their work has... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia

Scritti dall'azienda

We're a leading housing provider in the South West, managing 40,000+ homes from the shores of Cornwall to the Gloucestershire hills.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

405 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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4,3

Tutte le recensioni

(405)

183 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Paul Cook who did my bathroom has done…

Paul Cook who did my bathroom has done an exceptional job, so friendly and helpful, couldn't be happier with the result.. thank you Paul

19 febbraio 2026
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Risposta di LiveWest

Thank you so much for your lovely review Claire. We’re really pleased to hear Paul delivered such an exceptional job on your bathroom and that you’re so happy with the result. Thanks again for taking the time to share your experience. - Aaron.

Valutata 1 stelle su 5

LiveWest are supposed to be providers…

LiveWest are supposed to be providers of affordable quality housing for people on low incomes.
My experience as a long suffering tenant has been miserable.
I live in a rundown 1980s block of flats that are not fit for purpose. They were studio flats. Mine was converted into a minuscule one bed flat with the addition of a stud partition.
The flat is heated with night storage heaters and an overnight hot water immersion tank. These outdated forms of heating are astronomical to run on a low income.
My last energy bill was almost £500.
A council flat advertised has a £64 monthly communal heating charge.
These charlatans pride themselves on the provision of affordable housing.
They put me in fuel poverty and think it’s ok.
Ensure any accommodation from a social housing provider comes with an honest energy appraisal and detailed running costs.

17 febbraio 2026
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Risposta di LiveWest

Hi Michael, we’re really sorry to read about your experience and the impact your heating costs are having on you. We can arrange a repair visit to check your heating is working as efficiently as it should and talk through any support we can offer. Please contact us on 0300 123 8080 or via email on enquiries@livewest.co.uk and we will do our best to assist. - Aaron.

Valutata 5 stelle su 5

The fitter James tallemach was…

The fitter James tallemach was brilliant what he did,he was very efficient with his job,and a job well done by him. A job done in 2 days & signed off with as a happy customer & tenant of live west.

17 febbraio 2026
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Risposta di LiveWest

Hi Daniele, thank you so much for your 5-star review. It’s great to hear that James did a brilliant job and completed everything so efficiently in just two days. We’re really pleased you’re happy with the work and your home as a LiveWest tenant. - Aaron.

Valutata 5 stelle su 5

Very happy

We had our top floor W/C refitted the week we moved into the property. We did a mutual exchange so everything was already chosen (flooring, paint etc).
Ash came over and did it for us and we couldn’t fault him. Great workmanship, lovely man. Very respectful, tidy and friendly. Got the job done in like a day and a half and kept us in the loop about timings etc. Very efficient, got on with the works and we’re very happy with it! Not a bad word to say. Cheers Ash!

9 febbraio 2026
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Risposta di LiveWest

Hi Charlotte, thank you so much for your lovely review. We’re delighted you’re happy with your new top-floor toilet and that Ash’s workmanship, respect and clear communication helped your move go smoothly. Thanks again for choosing LiveWest and for taking the time to share your experience! - Aaron.

Valutata 5 stelle su 5

Awesome experience with livewest.

Awesome experience with livewest.

13 febbraio 2026
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Risposta di LiveWest

Hi Kayode, thank you so much for your lovely review. We’re really pleased to hear you had an awesome experience with LiveWest. Your feedback means a lot to us and helps us keep improving the service we provide. If you ever need anything, we’re here to help. - Aaron

Valutata 5 stelle su 5

Phil has done an amazing job of my new…

Phil has done an amazing job of my new kitchen. Nothing was too much trouble for him.
Many thanks

6 febbraio 2026
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Risposta di LiveWest

Hi Sarah, thank you so much for your lovely review. We’re really pleased to hear that Phil did such an amazing job on your new kitchen and that nothing was too much trouble. Your kind words mean a lot to us and we hope you enjoy your new kitchen for many years to come! - Aaron.

Valutata 5 stelle su 5

My kitchen was done to a very high…standard

My kitchen was done to a very high standard, the work men were very polite, they kept me undated on everything they were doing, eg. When turning off water/electric to do certain work.
I'm very happy with my new Kitchen and the professional attitude of everyone involved.
Thank you

6 febbraio 2026
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Risposta di LiveWest

Hi Justin, thank you for your 5-star review. We’re really pleased you’re happy with your new kitchen and the high standard of the work. It’s great to hear the team were polite and kept you updated, especially when they needed to turn off the water and electrics. Many thanks, Aaron.

Valutata 5 stelle su 5

I just had my bathroom replaced and am…

I just had my bathroom replaced and am very happy. Both Sean and and Jodie were amazing from start to finish. There was also an electrician, who's name I don't know, who was amazing also. All three employees are a credit to livewest. I struggle with having people in 'my space' but the whole experience was pain free and I love my new bathroom and definitely worth using a weeks leave for!! Well done lovely people !!!!! 😊

6 febbraio 2026
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Risposta di LiveWest

Hi Kerry, thank you so much for your 5-star review. We’re delighted you’re happy with your new bathroom and that our team made the whole experience so positive. We know having people in your home can be difficult, so it’s great to hear you felt comfortable and that it was worth using your week’s leave. Many thanks, Aaron.

Valutata 5 stelle su 5

Fitted a kitchen for us

Fitted a kitchen for us , worked very hard , polite and friendly , took there time and didn’t rush it . Cleaned up after them selfs and went above and beyond . Very pleased .

6 febbraio 2026
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Risposta di LiveWest

Hi Lucy, thank you so much for your lovely 5-star review. We’re delighted you’re pleased with your new kitchen and that the team were hard-working, polite and left everything clean and tidy. We always aim to take the time to get things right and go the extra mile. Many thanks, Aaron.

Valutata 5 stelle su 5

Thank you for the exceptional work

Thank you Ashley Grist for the exceptional work! The bathroom was impeccable and exceeded all our expectations.
We want to thank you for your commitment and dedication. His competence and attention to detail made all the difference in the project.
Thank you very much LiveWest.

5 febbraio 2026
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Risposta di LiveWest

Many thanks for the great feedback. Our operatives and engineers aim to complete works to a high standard and take pride in the service that they offer to our customers. Ashley will be thrilled to read your lovely comments. If we can help any further, please do get in touch. Kind regards, David

Valutata 3 stelle su 5

Three stars because the sink is too…

Three stars because the sink is too small. When speaking to other plumbers we could have been offered a normal size sink.
The inspector who visited today is looking was helpful and explained that we should have had an option

5 febbraio 2026
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Risposta di LiveWest

Hi Jon, thank you for your feedback. Hopefully the installations team are investigating this for you, but if we can be of any further help please get in touch with our Customer Services team who speak with the relevant teams. Kind regards, David

Valutata 1 stelle su 5

The Elmtree workers are unprofessional

The Elmtree workers are unprofessional; when they mow the lawn, my driveway gets covered in grass, my front door gets covered in it, and even the cars get stuck... every year it's this nightmare. I complained, and everything remains the same!!!!

5 febbraio 2026
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Risposta di LiveWest

Good morning, thank you for your feedback. We're sorry to hear about your experience - if you can contact us in a private message and provide your address we can look into this and speak with our Estate Services team. If you have any other concerns, please do not hesitate to contact us. Kind regards, David

Valutata 5 stelle su 5

We had our bathroom done by Chris who…

We had our bathroom done by Chris who did a fantastic job. He worked none stop for 6 days. Was very polite and respectful to our property. We are very very happy with it it's beautiful . Thanks Chris.

Jeanette&Will

26 gennaio 2026
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Risposta di LiveWest

Dear Jeanette and Will, thank you so much for taking the time to talk about your experience. We always aim to provide a reliable and stress free service and we are happy to see that you have witnessed that firsthand.If we can help any more in the future, please let us know. KInd regards, David

Valutata 5 stelle su 5

Wow what can I say absolutely over the…

Wow what can I say absolutely over the moon with my new bathroom referb, the craftsmanship is second to none and it looks amazing. Talked me thru every stage and minimal distruction from start to finish can’t wait to have a soak in the new bathroom . job well done .

30 gennaio 2026
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Risposta di LiveWest

Hi Deborah, thank you for your brilliant 5-star review. We’re so pleased you’re over the moon with your new bathroom and the quality of the work. It’s great to know each stage was explained clearly and disruption was kept to a minimum. We hope you enjoy that first relaxing soak - Aaron.

Valutata 5 stelle su 5

Grant & Andy were amazing.

Grant was the person who came out and organized the kitchen before hand. He was very respectful & helpful & at the end of the phone for any questions.
Andy was the kitchen fitter and once again respectful of my property and did a fantastic job of the kitchen. He was always courteous & friendly like Grant. Andy always cleaned up after himself & left everything which he could clean. Andy would hard and the result is much better than I expected. I went for the white which being a small kitchen for a 3 bed house brightens & lights it up & looks great with my new white goods & blue swan retro appliances. As well as the light blue walls. Thanks very much guys appreciated all your hard work & help from start to finish

26 gennaio 2026
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Risposta di LiveWest

Hi Simone, thank you so much for your lovely 5-star review. It’s great to hear Grant kept you supported throughout and that Andy’s workmanship, respect for your home and tidy approach made such a difference. Your new white kitchen with the blue accents and retro appliances sounds fantastic. We really appreciate you taking the time to share your experience! - Aaron.

Valutata 5 stelle su 5

Kitchen refit- Darren

Darren Lyons came and did my kitchen refit. He was absolutly brilliant. He was friendly, and kept me well informed, also showing and explaining what he needed to do and checking that I was happy with everything the whole way through the project. An absolute delight of a workman, very professional, polite, great communication throughout and going above and beyond. Thankyou very much Darren.

12 gennaio 2026
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Risposta di LiveWest

Hi Amy, thank you so much for your lovely 5-star review. It’s great to hear you’re so happy with your new kitchen and the way the work was carried out. We’re pleased you felt informed and involved throughout, and that everything was handled professionally. Thank you for taking the time to share your feedback with us – we hope you enjoy your new kitchen. - Aaron.

Valutata 5 stelle su 5

Dave and Greg were very professional

Dave and Greg were very professional, on time effective and efficient with time management, explained throughout the job. Polite friendly approachable. Excellent customer service and great communication. I liked these guys .

24 gennaio 2026
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Risposta di LiveWest

Hi Sara, thank you for your lovely review. We’re really pleased to hear the team provided such professional and friendly service. It’s great to know you felt well informed and comfortable throughout the job. Thank you for taking the time to share your feedback with us. - Aaron.

Valutata 5 stelle su 5

I am so impressed with Colin Bishop…

I am so impressed with Colin Bishop after he fitted my kitchen, very hard working and done such an amazing job, and I cant fault it in any way, I'd recommend Colin and the team of livewest to anyone, I cant Thank him enough, 100% all they way Thankyou Colin and Livewest for my beautiful kitchen 😀 👍

23 gennaio 2026
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Risposta di LiveWest

Hi Pam, thank you so much for your wonderful review. We’re really pleased to hear how happy you are with your new kitchen and the work our team have done. It’s great to know you’d recommend us – we hope you enjoy your beautiful kitchen for many years to come. - Aaron.

Valutata 5 stelle su 5

Jodie and will replaced my kitchen and…

Jodie and will replaced my kitchen and have been nothing short of amazing the entire week. So friendly and had so many safety precautions put in place as I have a little one. Kept everything so tidy and safe the entire time they was here

23 gennaio 2026
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Risposta di LiveWest

Hi Stacey, thank you so much for your lovely review. We’re really pleased to hear our team have done such a great job with your kitchen and helped you feel safe and comfortable, especially with your little one at home. We hope you enjoy your new kitchen! - Aaron.

Valutata 5 stelle su 5

This is the first time i have been a…

This is the first time i have been a tenant with livewest & i am really looking forward to it.
Very easy to speak to someone if needed and all information is there.

23 gennaio 2026
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Risposta di LiveWest

Hi Elaina, thank you so much for your lovely review and for choosing LiveWest. We’re really pleased your first experience as a customer has been positive and that you’ve found it easy to speak to us and get the information you need. We’re looking forward to supporting you in your new home. - Aaron.

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