Wonderful Vietnam experience
Darby and I would like to express our gratitude and thanks to you and your staff for the outstanding service and professionalism that made our trip perfect! We have already recommended you and your company to friends and family for future travel!
We were looking for an authentic Vietnamese experience and the guides you provided us exceeded our expectations. We felt comfortable and safe, even while navigating the streets of Hoi An and Hanoi. The level of service consistently exceeded our expectations whether in the hotel accommodations, restaurants, travel transfers and authentic experiences.
The way in which you effortlessly handled the emergency when my brother forgot his passport at the hotel demonstrated your commitment to your clients. You contacted the hotel, hired a courier to get the passports to him, allowing him to make his connecting flight. Amazing!
The guides you selected for our travel were extremely knowledgeable of the local history, culture, and provided “off the beaten path” experiences with establishments and local people in the community.
Our guide, Mr. Hieu, provided us with an authentic experience in Hoi An with a bicycle ride to Tra Que Vegetable Village, a bamboo sampan basket boat ride, and a visit to a temple while sharing his knowledge and passion for his community. Excellent job!
In Hanoi our guide Mr. Cong Thang and our driver, Haong, not only promptly met us at the airport upon arrival but also escorted us to our check-in terminal upon departure back to the States. Their professionalism and fun personalities added to this unique trip. We never knew what to expect and it was always amazing! His love and excitement for his country of Vietnam greatly impacted our overall experience.
Thang consistently exceeded our expectations with his knowledge and excitement of the area and local people. We took an amazing hike in the village of the Pu Luong Nature Reserve. His personal interactions with the local tribal people greatly benefited our learning experiences. We were invited into the home of a local family who graciously showed us around their thatched home while cooking dinner on a ground fire. He shared his love for the Black Thai Minorities and all the hill tribe mountain village people. We sat together and interacted with a local family and baby in their home while waiting for a rainstorm to clear during an unscheduled bike tour. We were able to take the most beautiful private boat tour at sunset on the Black River and experience our own “Haloing Bay of the mountains” and visit a floating village! We saw how chop sticks were made at a working mountain factory and how lacquer is applied to artwork at a gallery. If we mentioned or inquired about something Thang went out of his way to try to make it happen! He is a great asset to your Little Vietnam travel business.
The only negative experience was the beach hotel in Hoi An. It was run down, had rust stained floor tiles, a dirty torn floor mat, dirty floor corners, torn beach chair covers, and an industrial extremely loud drenching machine in the sea made it impossible to relax at the beach. So disappointing. We would not recommend this location in the future even though the staff’s service was exception. We were grateful for your immediate effort to find another hotel, but everything was booked.
When we specified our desire to experience a “non-tourist” trip to Vietnam, we really did not know what to expect. You met our expectations by providing the high quality of unique genuine sharing of Vietnamese culture. Thank you.
1 luglio 2024
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