Little Shop of Horrors Recensioni 

590
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

I ordered carnivorous plants 5 pack. Everything arrived in perfect condition. Royal mail deliveref ot to the wrong address but i got it anyway after driving to that address. All plants were healthy an... Leggi di più

Valutata 5 stelle su 5

Website is easy to navigate, fun to browse, and loaded with pertinent info for all plants.shipping is quick with updates. Packaging is superior, making sure each plant is thoroughly protected with min... Leggi di più

Valutata 5 stelle su 5

Used this company many times, they’re really good. Great healthy plants, beautifully packed and carefully delivered by Royal Mail. Highly recommended.

Valutata 5 stelle su 5

They have such a good collection of all things they sell. I got a drosera and a sarracenia, they were packaged amazingly very secure. I would definitely recommend getting from this place I will defini... Leggi di più

Dettagli dell'azienda

  1. Vivaio

Scritti dall'azienda

Little Shop of Horrors is an online store of Southwest Carnivorous Plants based in East Devon. We have been growing carnivorous plants since 1990 and specialise in hardy carnivorous plants including Venus Flytrap (Dionaea), North American Trumpet Pitcher Plants (Sarracenia), Sundews (Drosera) and Cobra Lily (Darlingtonia), Bladderworts (Utricularia) and more.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

590 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(590)

101 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Not a horror experience

One of the best plant shops I've used online. Excellent customer service, had a minor glitch with delivery, no fault of the shop and they sorted everything out very quickly. My new plant babies arrived very well packaged and are beautiful, healthy and well established. Love the addition of the care sheets. Highly recommend

12 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent communication

I was kept up to date with the progress of my order.
My plants were packaged extremely well and all three arrived safe and healthy.
This was an excellent experience and would highly recommend Littleshopofhorrors.
100% satisfaction from start to finish.

4 agosto 2025
Valutata 1 stelle su 5

Disappointing customer experience

I placed an order on 29 July 2025, relying on the store’s clear statement that orders placed after 22 July would be dispatched in week 31, along with their advertised 1–3 working day dispatch policy.

When I hadn’t received any dispatch confirmation by early week 32, I contacted the business, only to hear a voicemail saying they were closed until 4 August. This completely contradicted the information on their website at the time of my purchase.

I reached out politely to ask for the order to be sent and requested store credit as a goodwill gesture for the delay and lack of transparency. Instead of responding or acknowledging the issue, they simply refunded me without explanation—even though I made it clear I still wanted the item.

While I respect what the business has built, I was disappointed by the lack of communication, the misleading dispatch claims, and the way the issue was handled. A simple acknowledgement or small gesture would have gone a long way.

Unfortunately, I won’t be reordering.

4 agosto 2025
Non scritta su invito
Logo di Little Shop of Horrors

Risposta di Little Shop of Horrors

Dear George,

Thank you for your feedback.

A typing error on the website said indeed that we would start despatching orders in week 31 again, which should have written week 32 instead.

As you mention in your feedback, the message on our answering machine stated clearly we would start despatching from the 4th of August again.

On Sunday the 3rd of August you’ve sent us an email in which you wrote that you would not have proceeded with the purchase if you knew the plant would only arrive on the 4th, 5th or 6th of August.

This email also contained all kinds of threats and on top of that you requested us to give your order priority above other orders or to give you a store credit.

In our response we’ve apologized for the miscommunication and explained that other customers were waiting for their orders as well after our break. On the website we have a disclaimer for typos on the website and in your case the delay would only have been 3 days at the max (we only despatch orders from Monday to Thursday).

Due to the fact that your email contained all sorts of unreasonable threats and demands, we’ve decided to cancel and refund your order immediately. As a response to the refund you said you’d leave a negative review on Trustpilot.

We believe that Trustpilot is not meant to use as means of pressure or to force a company into accepting a customer’s (unreasonable) threats and demands. Also we don't believe that emailing a company's customer service starting with all sorts of threats is the way to get what you want. We've many happy customers and always try to offer the best we can to help out when things go wrong.

In your case we’ve apologized for the miscommunication plus any inconvenience caused for the 3 days delay, which we think was the best we could offer to you in this case.

Best wishes,
Little Shop of Horrors

Valutata 5 stelle su 5

Amazing experience

Amazing experience. The care they took to pack the plants and ensure they were good has really ensured I come back. I’ve never trusted online for plants but the care they’ve took has amazed me, such beautiful sarracenia and so well packed, Shame I can’t give six stars

25 luglio 2025
Non scritta su invito
Valutata 4 stelle su 5

Great shop, low stock

I love this shop. I have used it a few times. My only complaint is that nothing is ever in stock. It’s so hard to find what I want. The prices are very reasonable aswell

24 giugno 2025

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