Such a lovely company operating with a real personal touch to their service..a hard found attitude in today’s retail environment. I originally ordered lingerie pieces and I have gone on to order bikin... Leggi di più
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It’s really difficult to get a returns label sent I’ve been chasing with emails & they are sending me around in circles. I don’t buy from here again as the returns process is hard work!
Amazing Service, I received my gorgeous body suit & 2 lingerie full sets at a great price. I actually feel comfortable & pretty for once, Considering I'm a plus size girlie with a big bust its hard to... Leggi di più
Joined as a nervous girlie on Tik Toc live I think Amy was the host? 😘💕 Never ordered anything for me before and she was so genuine and lovely totally empowering! Ordered and unfortunately had to Ex... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Liliosa represents so much more than just being a lingerie brand, we embody an empire full of inspiring women who know the power lingerie holds to make you feel invincible. When you join Liliosa you join a sisterhood of women who empower each other and embrace each others differences, because together we are limitless. Our sets are so beautiful and comfortable that you will enjoy feeling your best with every single wear.
Informazioni di contatto
UNIT 8C THE GREENHOUSE, MANNINGS HEATH ROAD, BH12 4NQ, Poole, Regno Unito
- cs@liliosalingerie.com
- liliosalingerie.com
4,0
Molto buono
805 recensioni
Ha risposto al 32% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Would rate 0 stars if I could
Would rate 0 stars if I could.
I ordered a few sets off of the TikTok shop - they have probably had a total of £140 off of me, and the only one that secured a refund was my credit card.
Items stated XL and these did not fit, items were returned and no further communication from this company other than stating they could exchange for another size. XL was their largest.
Please avoid this company. I am out of pocket and no products to show.
I have tried to request a charge back through PayPal but they are not helpful, even though they had proof of my returns to the company and bank still haven’t responded to my charge back request.
Please avoid at all costs and don’t fall victim to this blatant fraudulent activity.
Purchased were made in May 2025.
The stress this has caused me is unbelievable. Please protect yourselves against this company.
4 maggio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Hi there,
We’re truly sorry to hear that you’ve been disappointed with your experience, and we completely understand how frustrating it can be when something doesn’t go as expected — especially when it involves sizing and returns.
We do want to clarify a few important points regarding your order and the return process:
The returned items unfortunately arrived back to us with the original hygiene seal broken.
As a lingerie brand, we have to prioritise customer safety and hygiene — and we’re sure you can understand that we simply cannot resell intimate items that have been opened or potentially tried on. This is a standard industry policy, and we hope you appreciate the importance of this, both as a customer and as someone who values quality and care in the products they purchase.
We absolutely do offer exchanges, and we made this option available to you when we were informed the original size did not fit. It’s not uncommon for customers to get the wrong size on their first try — which is exactly why we offer free size exchanges to help get it right.
We go up to a 4XL in many of our styles, and we’re committed to making lingerie that’s inclusive, empowering, and beautiful on every body. If we didn’t have your preferred size in that exact set, we would have been happy to help you find an alternative.
We’re sorry if PayPal or your bank haven't been supportive — unfortunately we have no control over third-party chargeback decisions. However, our team is always available to speak directly and resolve issues fairly, which is why we’d love for you to get back in touch with us so we can find a resolution together.
We take every piece of feedback seriously and are genuinely sorry for the stress this caused you. We’re here to help and we hope you’ll give us the chance to make things right.
With love,
The LILIOSA Team 💌
Wrong size and a Branch
So I ordered a L mystery bundle, They sent me a Medium and a L. One of the underwear sets came with a branch in from a small bush in the bag. The smell of damp wasn't great either. I understand they get busy but quality check is poor.
Lose threads on a lot of the underwear which I had to chop off. Sadly it doesn't meet my expectations. I ordered after being in a live for a few weeks. The staff are friendly but the quality of the underwear sadly isn't that great.
15 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Hi lovely,
Thank you so much for taking the time to share your feedback — we’re really sorry to hear your mystery bundle didn’t meet your expectations. That’s never the experience we want for our customers, and we’re grateful you brought it to our attention 💕
We always aim to send the correct sizes and thoroughly quality-check every item, but if anything slipped through — like a size mix-up or packaging issue — we’re truly sorry. That’s absolutely not our standard, and we’d love for you to reach out to us directly so we can make it right 💌
Loose threads can occasionally happen during production (especially on delicate lace), but we totally understand it’s frustrating to have to trim them yourself. We're constantly working with our team to improve this and really value your honest insight.
We’re happy to hear you’ve enjoyed the lives and found the team friendly — they’re truly passionate about what they do and care deeply about helping our customers feel confident and looked after.
Please drop us a message — we’d love the chance to turn this around and leave you with a better experience 💖
With love,
Team LILIOSA
Great item, great quality!
I stumbled across Liliosa on tiktok live whilst scrolling my FYP and when I say I am so glad I did! I have always ordered/purchased lingerie through Ann Summers and have always been skeptical about purchasing from anywhere else. I watched the live for a few minutes whilst they were showcasing their sets whilst doing peoples orders and I loved them! So I purchased a ‘mystery bundle’ and then chose my size and colour preference. Then they picked my order whilst I was watching the live and gave me options to choose from that they had picked out matching my colour choice. The people were so lovely and proactive in talking to customers too. Lovely to see.
The delivery was quick and when the items arrived they looked amazing.
I’m a girly on a weight loss journey learning to love my body again and the sets are so comfortable and inclusive to people bigger than myself too. The underwear is adjustable on waist size etc too. I genuinely couldn’t believe what I’d got for half the price of one Ann Summers set!
Truly converted and super happy with my items, I will definitely be ordering more!
15 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
This just gave us ALL the feels 🥹💖
Thank you so much for taking a chance on LILIOSA — we know how loyal the Ann Summers girlies are, so it means the world that you trusted us and ended up loving your mystery bundle!
We’re SO happy you caught our live and got to experience the excitement of having your set picked in real time — we absolutely live for those moments and love making every customer feel seen, heard, and hyped 🛍️✨
Your words about being on a weight loss journey and learning to love your body again truly touched us. That’s what LILIOSA is all about — making lingerie that supports you at every stage of your journey, and helping you feel beautiful right now, exactly as you are 💕
The fact that you found comfort, inclusivity and quality (for half the price!)? That’s our dream.
We can’t wait to dress you again soon — the glow-up is just getting started, babe 💌
With so much love,
Team LILIOSA
Disappointed with liliosa
I ordered 2 sets for £35 said I would get 6 pieces per set when in fact I got 5 pieces and a scrunchie as a freebie. I have looked at both sets and there are loose threads on both. I was told by liliosa this was normal and to cut them off with nail scissors. If they were high quality this wouldn't be normal. I have sets from marks and Spencer which did not come like that. I believe you get what you pay for but even so to me £35 is a lot of money to be spending when Primark has pretty good lingerie. I found sets by liliosa from China, amazon, eBay, shien and temu. If the sets were legitimately made in the UK why do they all say made in China on them? I'm confused I do not know what to believe. I thought this brand would be amazing but I was disappointed when both products came like they would from temu or shien or amazon.
21 maggio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Hi lovely,
Thank you for taking the time to leave your feedback — we’re really sorry to hear that you were disappointed with your experience, and we always appreciate the chance to respond openly and honestly.
We want to reassure you that we never advertise our sets as “made in the UK”, and this is clearly stated across all of our platforms. Like many reputable brands, we ethically manufacture overseas, and our pieces are exclusively designed and sourced by us — we do not buy from or resell stock from platforms like SHEIN, Temu, Amazon, or eBay.
As for the loose threads, we’re always happy to offer guidance when it comes to small details like trimming — especially on embroidered or lace sets, which are delicate by nature. It’s important to know that this is not a sign of poor quality, but rather something that can occur with delicate finishes.
We’re also glad you received the free scrunchie — it’s a complimentary gift, not counted as part of your 6-piece sets. If there was any confusion, we truly apologise and we’re always happy to double-check any order.
We understand £35 is an investment — and we take our responsibility to deliver something that feels beautiful, well-made, and confidence-boosting very seriously. We’d love the chance to make things right or help you find something that better suits your expectations.
Please feel free to reach out to us directly — our team is here and ready to help 💌
With love,
Team LILIOSA
Value and Quality
Great purchase. Excellent quality and an equally excellent price.
5 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Thank you so much lovely! 💖
We’re all about bringing you that girl energy with beautiful quality at prices that make sense 💅
So happy you loved your purchase — can’t wait to have you back for your next LILIOSA moment!
With love,
Team LILIOSA
scam company!!!!
scam company!!!!! Do not buy from here girls they will take your money and then block you! There lingerie sets are from temu and shein so please don’t be a fool and get scammed by these people! TikTok are aware of them and they will soon be taken off the platform for fraud. They do not send your lingerie set out and it’s very poor quality. Take a screen shot of the sets and copy it onto Google! the sets you will see are fake. no brand labels on them or anything!SCAM SCAM SCAM do not waste your money on a set that costs you £4 on shein and temu! These girls are very clever and know what they are doing when it comes to scamming young girls. Absolutely disgusting. You have blocked me as I cannot find you on your TikTok page anymore so it is not a false accusation. I have placed over 10 orders with you over the past 2 weeks and when trying to exchange something that had a stain on it and wrong item sent out to me I was blocked straight away!!!! There is other reviews that say the same regarding you blocking them. I went onto the live stream yesterday morning and told a blonde girl she had sent an item that wasn’t even an option in the mystery set that she told me to pick which was a white body suit and she said ‘ place another order bry ‘ why should I place another order after she got it wrong and didn’t send it me after she said I could have it ???? The set she sent I already have so it wasn’t as if I was being picky as I would of actually been happy with any set I don’t already have. Just want to take my money again and again so I end up with something I didn’t order :(
11 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Hi there,
We’re really sorry to hear you feel this way, but this statement is completely untrue.
Liliosa Lingerie is a legitimate UK-based brand. Our products are not sourced from third parties mentioned in your review — we work closely with trusted suppliers to create custom, adjustable designs as well as sourcing products that reflect and true to our brand and tailored for confidence and comfort. Each set goes through quality checks, and every order is tracked and fulfilled with care.
We take customer service extremely seriously, with a strong record of fast responses, easy exchanges, and a growing community of repeat buyers who love and support what we do. If you’ve had a bad experience, we’d genuinely love to sort it — please reach out via email or DM so we can look into it properly.
False accusations like this don’t reflect the real experiences of our customers — and we always encourage anyone with doubts to check our reviews, chat with us live, and shop with confidence, we can assure you we have never blocked a customer too. 💕
— The Liliosa Team
Gorgeous design and really trustworthy…
Gorgeous design and really trustworthy fabric. Couldn’t recommend this business enough! I will be a continuous buyer, everytime I get my pay day 🤑💗. The staff on the tik tok lives are super helpful and will advise you in the best direction for you to receive what you desire in a lingerie set✨
11 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Ahhh this made us smile so big!! 🥹💗 Thank you gorgeous!!
We’re SO happy you love the designs and trust the quality — that means everything to us. We’ve got you covered for every single payday treat 🤑💕
Big shoutout to our TikTok Live team too — they’ll be buzzing to know they helped you find the perfect sets! Can’t wait to see what you pick next ✨
You’re officially part of the Liliosa fam now 💋
– Team Liliosa x
I got 2 beautiful sets at an amazing…
I got 2 beautiful sets at an amazing price! Thank you so much to Elle who picked out the most stunning sets and also chose one that helped me to step out of my comfort zone and ended up being my all time favourite. Elle is beautiful inside and out, thank you girl! Xx
10 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Omg stoppp 🥹💗 This is the sweetest message — thank you so much babe!!
We’re so glad you loved your sets (and at a bargain too 👀💸) — and HUGE love to our girl Elle for helping you find the one that made you feel amazing 💕 That comfort zone? Smashed it!!
Elle will be over the moon reading this — she’s got the biggest heart and the best eye! 💖
Can’t wait to see what you try next ✨
Big hugs,
– Team Liliosa (and Elle!! 😘) x
Absolutely amazing
The company is absolutely amazing there are sets for literally everyone whether is a simple set or something extravagant. The staff are lovely and so polite definitely will be coming back to them in the future.
4 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Ahh thank you so much lovely!! 💕
We’re so happy to hear you felt the Liliosa magic ✨ Whether it’s cute and simple or extra and spicy — we’ve got something for everyone, and it means the world to know you felt that 💗
Our team will be so touched by your kind words — they work so hard to make every customer feel special 💞
Can’t wait to have you back soon for your next set!!
– Team Liliosa x
Only for the best
Almost coming up to almost 6 months post-op from my stoma surgery, and I’ve been reflecting a lot on how far I’ve come — not just physically, but emotionally too. 🌿💫
After surgery, I really struggled with feeling like me again. My body had changed, and so had my confidence. But wearing LILIOSA Lingerie has honestly been part of my healing — reminding me that I’m still beautiful, still powerful, and still me… just stronger. 💖
Their stunning sets, corsets, and playsuits haven’t just made me feel good — they’ve made me feel amazing. Feminine, sexy, and confident again in ways I didn’t think were possible after everything. 🥹✨
Thank you to the whole LILIOSA team for creating something that makes us girlies feel so seen and empowered. And a big, heartfelt shoutout to Alfie & Elle for always handling my orders with such care and kindness — you’ve made me feel truly valued and supported.
Thank you from the bottom of my heart. 💌💕
10 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Wow… we’re honestly so moved by your words 🥹💗 Thank you for opening your heart and sharing your journey with us — it’s incredibly powerful and means more than we can say.
To know that Liliosa has been even a small part of your healing and confidence is exactly why we do what we do. You are strong, beautiful, and utterly inspiring — inside and out. The fact that our sets have helped you reconnect with that version of yourself… we’re truly honoured 💌
Sending so much love from the entire team — and a special big hug from Alfie & Elle, who will be touched beyond words to read this 💖
You’re not just a customer to us — you’re part of the Liliosa sisterhood, always.
– All our love, Team Liliosa x
Looks like they sent out incorrect items on purpose
I made an order for a couple of items as a gift for my sisters bridal shower. I received 2 out of 4 items, one was just not sent out with no explanation and the other I received a different product in the place of, wrong colour and wrong product. Out of what I received, one was a completely wrong size which was obvious from holding it up, to make matters worse the sticker on the packaging that would’ve told what size it was, was half ripped off. So it just seems like they purposefully gave me the wrong items. I contacted them via the live chat and wasn’t getting a response so emailed. Only response I’ve gotten so far was from the live chat asking for my contacts which I responded to and have heard nothing. Incredibly disappointing as their products look lovely and I couldn’t gift my sister. My order needs to be refunded.
4 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Hey angel we have just looked into your order and can see that all items have been sent please check your tracking numbers for delivery information xxxx
Ladys wear
The quality is perfect and so comfortable and worth the price you pay especially for 2 sets
7 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Yesss! 😍 So happy you’re loving the quality AND the comfort — that’s exactly what we aim for 💖
And we love a good 2-set deal 👀💸
Thank you so much for the love babe! Can’t wait to see what you pick next ✨
– Team Liliosa x
There’s not enough words to describe…
There’s not enough words to describe how amazing this business is. It’s such good quality, all the sets are absolutely stunning and so so affordable. Everyone deserves to feel confident and attractive in their own body and liliosa lingerie for sure makes sure that this happens. All the staff are amazing, the deals they’ve got going on are incredible! Just amazed. It was too good to be true and I didn’t believe it at first but oh boy I was wrong.
8 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
This just made our entire day!! 🥹💖 Thank you so, so much for your kind words — we’re honestly beyond grateful.
We believe every girl deserves to feel confident, sexy, and totally herself — and knowing that Liliosa helped you feel that way means the world to us 💕✨
The fact that you took a chance on us and were blown away? That’s what we live for!! 😍
Big love from the whole team — and we can’t wait to keep treating you to more stunning sets (and amazing deals 👀💸)
You’re officially part of the Liliosa fam now 💌
– Team Liliosa x
Amazing quality and such a great team behind it
I’ve bought quite a few sets now and the quality is amazing. The whole team seem so fun and energetic I can’t help but buy more when I see lilliosa on tik tok live. Alfie is particularly great!
One day I hope I have every set!
5 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Thank you so much gorgeous!! 💖
We’re so glad you’re loving the detail and colours — we’re obsessed too 😍✨
And Alfie will be buzzing to see this!! He’s got such a great eye and always loves helping you babes find your perfect match 💌
Can’t wait to see what you pick next!
– Team Liliosa (and Alfie! 😘) x
Im extremely disappointed
Im extremely disappointed, I’ve attempted to reach out to them twice, I received wrong colour lingerie and it came broken at the clasp, awful customer service
30 maggio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Hey babe we just requested more information so we can reach out and resolve this for you queen xxx
I love my playsuit it’s beautiful and…
I love my playsuit it’s beautiful and quick delivery too. ❤️
5 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Yay!! So happy you love your playsuit 💖 You’re going to look stunning in it 😍
Fast delivery and a happy customer? That’s what we love to hear!
Thank you so much for the love ❤️
– Team Liliosa x
Love purchasing these beautiful sets
Love purchasing these beautiful sets, such a confidence boost and sellers are so friendly, hardworking and helpful. Also such a vibe which makes purchasing all the more worthwhile. Not forgetting Ellie she just amazing!
5 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
This is EVERYTHING 🥹💖 Thank you so much babe!!
We’re over the moon that our sets give you that confidence boost — that’s exactly what they’re made for ✨ And hearing that the vibe and team made it even better? That means the world!
Ellie will be so touched — she’s an absolute star and always goes the extra mile 💫
Can’t wait to treat you to more gorgeous sets soon!
– Team Liliosa (and Ellie! 💕) x
Always such lovely sets from Liliosa
Always such lovely sets from Liliosa! I’ve got so many at this point. But they are just so gorgeous. Always fast shipping & lovely staff on the lives to help you, and ensure you’re happy with your set!
4 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
We LOVE to hear it!! 😍 You’re officially a Liliosa collector now 💖
Thank you so much for all the love and support — it means the world to us 🥹✨
Fast shipping, gorgeous sets, and lovely lives — that’s what we’re all about!
So glad our team could help make your experience extra special 💌
Can’t wait to see what you add to the collection next 👀
– Team Liliosa x
Messed around, order late and arrived damaged
Placed the order and then heard nothing. Sent an email asking if it had been dispatched, was told someone is looking into it. Then heard nothing again, evenutally I received a reply saying the item I ordered was out so I could pick anything else regardless of price as a gesture of good will. Heard nothing after that untill a week or so later my original order arrived.... damanaged (Heavy fraying on two of the items). I responsed asking what happened and that the item was damanged (I even included a photo) but I never heard anything back. I'm going to mark this down as a loss and avoid the company, I would suggest anyone else do the same too
1 maggio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Hey babe we have just requested more information so that we can reach out and sort this for you xxxx
Absolutely love everything I got
Absolutely love everything I got! The quality is amazing, and the staff are so lovely I love watching the lives as it is such a positive place, this is the best place I have bought off I will definitely be buying again and u should to!!
3 luglio 2025
Non scritta su invito
Risposta di Liliosa Lingerie
Omg stop it 😭💖 This made our whole day!! We’re SO happy you love everything — you're officially part of the glam fam now 💅✨ Our team is seriously the sweetest and we’re blushing over here reading this 🥹💕 Can’t wait to see you back in our lives, it wouldn’t be the same without you!! Thanks for being an absolute queen 👑💫
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