Lightwave Recensioni 

Spent 4.5k with the company (order: D18755). Have been trying to resolve an issue with one faulty switch and I’ve been taken through it, about 10/11 emails back and forth with various demands, multiple checklists and technical questions (I’m not an electrician) and now I’m being asked to return it for review, this will incur me more costs to remove and because it is only one gang not working, means we are unable to use any of the other switches for this area which is in the kitchen. Completely untenable this side of Christmas. Then you’ve also got the delay of me trying to arrange it to be refitted in the new year.

Really poor customer service and lack of awareness on proper resolution. Beware that if any of your switches are faulty you will likely be left without a working switch for a while and more electrician costs than is necessary.

I had a problem with losing connection to garden lights via the app.
Messaged for help and was promptly replied to by Dylan, who was very knowledgeable.
Following a couple of emails, Dylan identified the problem and fix.
Brilliant and knowledgeable service!! Thank you, Dylan.

Jack was amazing really helpful got all my questions answered

Eve from Lightwave was super helpful. Emailed me detials on how to install the light switches and also proactively called to check how it went and then provide live advice on how to troubleshoot. Great service.

Wow, what great customer service! I have recently updated all my light switches to Lightwave dimmers and they are excellent. After a few months one dimmer developed a fault. I called Lightwave (not expecting much) but I immediately spoke to Jack who instantly identified the fault and arranged a replacement which arrived within 36 hours. Once installed, I had a quick call with jack who remotely programmed the 2way switch within seconds. It’s so rare these days to get good customer service but Lightwave seem to have cracked it. Well done!

Having had no luck trying to figure out the configuration of my light switches I called customer service. Callum was absolutely great. Talking me through everything in language I could easily understand and managed to sort all my issues remotely.
I’d highly recommend calling for help if you have any issues. Quick, professional and super nice with it.

Great service from Eve. Really quick, friendly, helpful and understanding. She took the stress of a difficult situation off my shoulders with professionalism and efficiency. Thank you Eve 😊

Fantastic experience with Jack at Lightwave today on the 15th of December 2025 with him calling back after a missed call over the weekend. Lightwave was able to call me back and immediately log into the system to help troubleshoot a problem with my lights that was installed way back in 2019 and continues to function extremely well. All credited to Lightwave! They clearly treat the employees extremely well and that translates to the employers treating the customers with such courtesy respect, and professional integrity with a skill set that is unmatched well lightwave and well done Jack.

Jack was fantastic during our call. He went over and beyond what he needed to do. I was more than happy with the work he did to help resolve my issues. He was professional, courteous and went out of his way to help. Top class customer service. Thank you!

Support and advice very prompt and helpful

Eve was very helpful in pairing the Honeywell thermostat with the heating Switch recently supplied and sent me info on how to set up the scheduling feature in the App.

I recently needed some help after a short circuit caused one of my switches to “blow”. The service I received in the initial call from Callum was Great, who advised me of a more robust solution using a relay (after my replacement switch blew again and was replaced under warranty).

When the new kit arrived I was emailed by Eve who followed up with a call to ensure I had all the information I needed to install the new Switch and relay. This was Amazing!! Once successfully installed and tested I asked if the old switch could be repaired, and once again Eve went far above what I would have expected from customer services, explaining that the old switch could still be used (as the wifi/lights were still operational) to trigger a relay, therefore giving new life to a switch I would have otherwise thrown away.

I've been extremely impressed with the no only the depth of knowledge of Callum and Eve, but also the lateral thinking shown by Eve in suggesting an alternative way to reuse my old switch.

This is, in my opinion, and example of what outstanding customer service looks like.

LightwaveRF should be proud that they have a very talented group of technical support employees - Brilliant!!!

I had issues with the pairing. Eve from support was able to resolve the problem.

Completly different to most companies, support offered is excellent, humans answer the phone, and will actually follow up after an enquiry to ensure all is well. Highly recommend the products, though only wish they were not so expensive.

Quick understanding of the issues

I love the Lightwave products, the personal touch is very welcome too. I like the fact that they appear to know me. Recent comms (from Dave Simmons) was around a further purchase , all very relevant and efficient. Previously I did have a marginal technical issue - this was resolved in super quick time!

Really helpful and patient answering all questions

We are very new to lightwave, but our light wave contact Dave Simmons has been fantastic and his customer service is one if the best I have ever experienced.

Great advise from an expert in his field and I have no doubt that the back up we will receive once the application is installed will be just as good.
A true ambassador for the brand as well as being “normal” and understanding what the customer is looking for.
I have no hesitation in recommending David to any future customers and we are really looking forward to enhancing the system with Dave’s assistance.