So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I got a very quick response when I called with a problem. Everyone I spoke to was really helpful and took time to explain what would happen next. I was offered an appointment earlier than expected and... Leggi di più
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Easy and quick to switch. The installers had to replace the old unit on the wall with their own and had to drill a new hole. They had to dig another small trench from their connection on the pavemen... Leggi di più
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Excellent service from the Lightning Fibre team when my internet went down due to a power cut. From the initial phone call through to the service engineer who called the next day and the office fol... Leggi di più
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Dettagli dell'azienda
Informazioni su Lightning Fibre
Scritti dall'azienda
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Informazioni di contatto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Regno Unito
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Eccellente
5017 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very good service and very polite
Very good service and very polite
20 aprile 2026
Non scritta su invito
Great communication with staff at…
Great communication with staff at Eastbourne, and great fitters who did a superb installation, far better
than EE did, long may you continue. thankyou
9 aprile 2026
Risposta di Lightning Fibre
Thank you for your lovely feedback Clyde. We are so pleased you were happy with both the communication and installation. Your support means a lot to us. ⚡
Very friendly and professional made to…
Very friendly and professional made to feel comfortable.
9 aprile 2026
Risposta di Lightning Fibre
Thank you for the five stars Donald. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Connection review
Engineer was very professional and did a great job
Only downside is that there is no app like sky where you can check speed
I have checked speed which wasn't the 300 I signed up for especially upstairs
Find it difficult to contact service
11 aprile 2026
Risposta di Lightning Fibre
Thank you for your feedback Terry. We are pleased to hear the engineer provided a professional service and did a great job. We are sorry to hear about the concerns with speed and contacting support. WiFi speeds can vary around the home, especially upstairs, and we would be happy to look into this for you and ensure you are getting the best possible performance. Our local support team is available 7 days a week on 01323 380260, or you can email ask@lightningfibre.co.uk. You can also open a ticket through your customer portal and we will be happy to assist. ⚡
Risposta di Lightning Fibre
Thank you for your lovely feedback Sandra. We are so pleased you are happy with the service and our team. ⚡
The service is good and the staff is so…
The service is good and the staff is so friendly
11 aprile 2026
Risposta di Lightning Fibre
Thank you for your kind feedback Yam. We are so pleased you are happy with the service and our team. ⚡
Engineer staff was very friendly
Engineer staff was very friendly, got the work done efficiently and also kept me informed with what work they were carrying out
11 aprile 2026
Risposta di Lightning Fibre
Thank you for your lovely feedback Danielle. We are so pleased the team were friendly, efficient and communicative. ⚡
The service tech guy was right on time
The service tech guy was right on time, got us hooked up in no time at all, helped me login to my Smart TV and everything has been up and running ever since (a week now)! Thanks!!
11 aprile 2026
Risposta di Lightning Fibre
Thank you for your fantastic five star review Ruth. We are delighted to hear the engineer arrived on time and got everything set up so quickly for you. It is great to know they were able to help with your Smart TV and that everything has been running smoothly since. Your feedback means a great deal to us. ⚡
Risposta di Lightning Fibre
Thank you for your fantastic five star review Patricia. We are delighted to hear everything was completed quickly and efficiently. Your feedback means a great deal to us. ⚡
Risposta di Lightning Fibre
Thank you for your lovely feedback Chris. We are so pleased you experienced a quick and tidy service. ⚡
Great service
Great service, good prices and have been able to connect them quickly when needed.
9 aprile 2026
Risposta di Lightning Fibre
Thank you for your lovely feedback CC. We are so pleased you are happy with the service, value and support. ⚡
So far so good extender works well so…
So far so good extender works well so far no problems
9 aprile 2026
Risposta di Lightning Fibre
Thank you for your fantastic five star review Paul. We are delighted to hear everything is working well and that the extender is performing as expected. We hope you continue to enjoy a smooth and reliable service. Your feedback means a great deal to us. ⚡
So pleased we changed to Lightning…
So pleased we changed to Lightning Fibre
Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service!
No drop offs or dead spots since we switched either
Amazing!!
25 marzo 2026
Non scritta su invito
Risposta di Lightning Fibre
Thank you for your fantastic five star review Shirley. We are delighted to hear you are so pleased you made the switch. It is great to know the installation was thorough and that the team went the extra mile to ensure everything was connected, even your iRobot. We are also pleased you are enjoying a reliable connection with no drop outs. Your feedback means a great deal to us. ⚡
Very friendly people and efficient
Very friendly people, whether on the phone or the men who came to fit. Quick, neat, such a pleasant experience. Broadband is working well and speed. Very satisfied
9 aprile 2026
Risposta di Lightning Fibre
Thank you for your wonderful feedback Cindy. We are so pleased you had a smooth and pleasant experience and that you are happy with the service and speeds. ⚡
Risposta di Lightning Fibre
Thank you for your wonderful feedback Beata. We are so pleased you found the service professional and easy to deal with. We really appreciate your recommendation. ⚡
Lightning fibre only had a week and it…
Lightning fibre only had a week and it is so good everything was so quick and very smooth
8 aprile 2026
Risposta di Lightning Fibre
Thank you for your lovely five star review Malcolm. We are delighted to hear everything has been quick and smooth since joining us. It is great to know you are already enjoying the service after your first week, and please remember that our local support team are here whenever you need us, 7 days a week! ⚡
Risposta di Lightning Fibre
Thank you for your fantastic five star review Jayne. We are delighted to hear the engineers arrived as expected and that the installation was smooth and efficient. Your feedback means a great deal to us. ⚡
Risposta di Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the team were professional, efficient and tidy. ⚡
Very pleased with my experience with…
Very pleased with my experience with lightning fibre- the initial installation went very well and recently when the cable outside was vandalised, it was fixed quickly.
13 aprile 2026
Non scritta su invito
Risposta di Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear your installation went smoothly and that the recent issue was resolved quickly. It is great to know you felt well supported and that everything was put right promptly. Your feedback means a great deal to us. ⚡
Excellent service when dealing with my problem
I got a very quick response when I called with a problem. Everyone I spoke to was really helpful and took time to explain what would happen next. I was offered an appointment earlier than expected and the problem was solved really quickly and professionally by a very polite engineer who took his boots off without being asked. Excellent service. Thank you.
13 aprile 2026
Non scritta su invito
Risposta di Lightning Fibre
Thank you for your lovely feedback Natalie. We are so pleased your issue was resolved quickly and that you found the team helpful and professional throughout. ⚡
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