LighterLife UK Ltd Recensioni 

282
•
TrustScore 4.5 su 5

4,6

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Valutata 3 stelle su 5

No mentor support for first 3 weeks despite entering into a subscription so should have had mentor support from day 1 as per contract so really poor service. Having completed LL before I was aware of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Pure gold. The group work with Natalie Fernando has been transformative, it's continuing to make a huge positive difference to me every day even though I thought I was beyond repair at the age of 60+... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

When you think you are too old and your metabolism slowed down making you losing weight too hard, then this diet always works. Not always easy to stick to it but great support to help you to get most... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My mentor is Natalie Fernando. I have just completed my second 12 week block & I am 5st lighter. It's an ongoing journey as my goal is big. Natalie is very responsive & goes above & beyond to ex... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

282 recensioni

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4,6

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(282)

72 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent support from my mentor Neil…

Excellent support from my mentor Neil and my Monday group! Have felt supported every step of the way. When there have been ups and downs Neil
Has always been there to pick me up and regularly checks up to make sure all is well. Our group are all at different stages in their lighter life journey which has been so helpful.

26 marzo 2024
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Risposta di LighterLife UK Ltd

Thank you for taking the time to leave your review Louise.

Valutata 5 stelle su 5

Weightloss success

Having been buying foodpacks week to week, I've finally taken out a 12-week subscription. It's a vote of confidence in my mentor, Neil, and the huge difference he has made to my success on this plan.
I "hovered" for months, dipping in and out, before I finally made a commitment to TotalFast. Neil has been with me throughout, with helpful texts and emails. I admire the way he mentors our group. He's kind, funny but, above all, completely professional and on
top of what's happening for all of us. He gives us encouragement we need and insights to help change our behaviour. Without him, I don't think I could have
stuck this as long as I have. I’m halfway through my weightloss journey and have every confidence I will succeed.
I’m also impressed by the helpfulness of head office and by how long they keep the same staff. It all speaks to LighterLife being a decent company.

25 marzo 2024
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Risposta di LighterLife UK Ltd

Thank you Renata for your feedback and review.

Valutata 5 stelle su 5

The support from weekly meetings via…

The support from weekly meetings via zoom and the mentor support i have had from Neil make sticking to plan so much easier.

In terms of the speed of weight loss and the consistency of weight loss lighterlife is amazing. for people like me with 7 stone to lose it has meant I can get my life back quicker. My mobility and mental health has improved vastly.

6 marzo 2024
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Risposta di LighterLife UK Ltd

Hi Saira, Thank you for sharing your experience with us. Its fantastic to hear!

Valutata 5 stelle su 5

Lost 18lbs in my first month and kept it off because i attended the CBT

Lost 18lbs in my first month and have kept it off now for 4 months. Ive tried lighterlife before and although i lost weight I put it back on straight away. My mentor introduced me to the CBT sessions and i reluctantly attended. I am really glad i did because its really helped me understand why and when i used food in the past. Now that i know what im doing, i stop myself in the act and that alone has meant my life has completely changed. I highly recommend the CBT sessions. Thanks Lighterlife😀

28 febbraio 2024
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Risposta di LighterLife UK Ltd

Hi Oliver, Thank you for taking the time to leave a review. Its great to hear about your LighterLife experience. Our Mentors and CBT Mindfulness weekly meetings are so important to weight maintenance - its fantastic to hear you have "completely changed" and have an awareness to your relationship with food to understand your why! Our My Story Team would love to chat to you mystory@lighterlife.com if you would be happy to share your story.

Valutata 5 stelle su 5

First time user of Lighter Life…

I am a first time user of Lighter Life and was sceptical about my ability to stick to the plan but 3.5 months in and I have lost nearly 4st. Once I found the meals I enjoy it was plain sailing and I look forward to eating the meals. My success has lead to two of my friends subscribing so thank you Lighter Life!

25 gennaio 2024
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Risposta di LighterLife UK Ltd

Hi Sharon, Thank you for taking the time to leave a review. Fantastic to hear your feedback and about your results. Our My Story Team would love to chat to you mystory@lighterlife.com if you would be happy to share your story.

Valutata 4 stelle su 5

Prices and postage need reviewing!!!

I lost 3st. using LL. many years ago and dip back into buying their products from time to time, but, not only are they difficult to find (Superdrug was great, with no postage costs), but they are so expensive and £7 pp. under £70 is harsh. Don’t they realise they are pushing themselves out of the market! Other ‘like’ products are similar enough, and, like LL., some products taste better than others. Come on lighterlife - lower your prices , you’ll be glad you did! Best wishes.

9 gennaio 2024
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Risposta di LighterLife UK Ltd

Hi Vanessa, Thank you for your comments. At LighterLife we always use premium quality ingredients, vitamins & minerals and we will not compromise on this. The flavour is also important and therefore we invest in product development to ensure a great tasting range for our clients . Your feedback has been shared.

Valutata 5 stelle su 5

Alicia has always proven to been a…

Alicia has always proven to been a large supportive part of the Lighterlife team. As a mentor she has so much empathy & nothing is too much. Never judges just always picks me up & provides the necessary support to get me to the better place I need to be. She’s a wonderful listener & totally gets it. Thank you Alicia No 1 mentor & friend!

17 settembre 2023
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Risposta di LighterLife UK Ltd

Hi Karen, thank you for your review and great comments.

Valutata 5 stelle su 5

Loose a stone in 4 weeks

I gave LighterLife 5 stars as this product really works - very easy to order and quick delivery- you have a great mentor all through your journey and a nice zoom meeting weekly - the product is tasty and gives you all your nutrients you need daily. The weight lost is true and you do loose 1 stone in a month.

21 luglio 2023
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Valutata 5 stelle su 5

I followed the plan for 3 months and…

I followed the plan for 3 months and lost just over three stone. Really easy to follow and the support from my mentor and other group members was helpful and kept me motivated.

18 luglio 2023
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Risposta di LighterLife UK Ltd

Congratulations on a fantastic weight loss and thank you for taking the time to tell us your experience. Kind Regards, LighterLife

Valutata 5 stelle su 5

Great customer care

In my experience the staff at head office and my mentor have been kind, courteous, helpful and want you to succeed. The lady I dealt with in customer services was an absolute delight to deal with..... they ring you back when they say they will and do what they say they're going to! A delight!
If there was one tiny criticism, it would be that the website is a bit slow and clunky....the delay in it catching up with itself made me think I hadn't updated my information, so did it again only to find I had renewed my subscription twice! Easily sorted by their team though!
All in all, a great experience for me.

7 luglio 2023
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Valutata 1 stelle su 5

No Compassion

I joined a plan with Lighter Life, but the suffered several major life changing events all at once. I gave the details of these events to Lighter Life and asked if they could help me with any form of refund. They point blank refused. No compassion, no empathy, just 100% focus on them making money. They won’t even refund the counselling calls I didnt attend. No one ever contacted me to find out why I wasn’t attending, but they kept taking my money. I am beyond disappointed and disgusted with this organisation.

10 luglio 2023
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Valutata 5 stelle su 5

I have battled my weight my entire life…

I have battled my weight my entire life and could write a book on dieting and healthy eating. This is not the problem though. The reasons why I over eat are complex and over whelming and the outcome is defeat and complete loss of control. For the first time ever, my mentor helps me navigate these issues and is actively changing my thinking about food. It’s as if a light has been switched on and it’s so much more than weight loss. The food packs make up the diet but are only part of this programme. The first week is not for the faint hearted but once you go into ketosis, your hunger is minimal. Sometimes I have to remind myself to eat. For the first time ever, I feel in control, inspired and determined to succeed. The weight falls off and I feel amazing. My mentor and this programme has been life changing. I wasn’t sure if I could do this in the beginning but if I can, anyone can. Throw yourself into the whole programme though, change your whole approach to eating and don’t look back.

27 giugno 2023
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Valutata 1 stelle su 5

useless website

I’ve been trying all day to place an order with Lighter Life but couldn’t remember my password and tried to change it.
Unfortunately I never received the e-mail from them to do this, and couldn’t even order as a guest. What a rubbish wesite

24 giugno 2023
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Valutata 1 stelle su 5

DO NOT ORDER UNLESS YOU ARE PREPARED TO…

DO NOT ORDER UNLESS YOU ARE PREPARED TO ACCEPT WHATEVER THEY DECIDE TO SEND YOU - THEY DO NOT ACCEPT RETURNS!
I hae been a loyal customer for over 22 years on and off and have never experienced this before: On my last order I was not told my items were out of stock and would be substituted for something that I did not order. Very bad customer relations after so long. I am now left with £39 worth of products that I will not use as I don't like that flavour.

26 aprile 2023
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Valutata 1 stelle su 5

Rip off and no compassion

We set up an 8 week plan and unfortunately half way through I was made redundant. These plans are very expensive as it is, and some of the meals are vile, but we wanted to lose the weight so decided to stick with it. We called Ligherlife and explained our situation and was told we had to pay almost £80 to cancel our further orders! So not only is the plan overpriced but they also rip you off during difficult times should you have times of hardship! What a rip off this is and cannot recommend enough you look elsewhere or simply diet before signing up to Lighterlife!!

5 giugno 2023
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Valutata 5 stelle su 5

Lighter Life my Life Line

Thank you Lighter Life for saving my life. After nearly 10+ stones of loss I am better in my health. When doctors said I could never walk again because of my spinal compression I wanted to give up with life. Lighter Life has given me a new lease of life. The staff at head office are amazing, from the ordering service (Tracey) and customer service staff have always gone above and beyond, have the time to listen, talk to you and are very caring. My mentor Tony Fasulo is exceptional and very supportive. I can’t thank you all enough.

15 maggio 2023
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Valutata 3 stelle su 5

The diet simply works

The diet simply works. Lost 6 stone in exactly 6 months. The foodpacks are very expensive, and some are utter vile. You have to find the ones you like and stick with them. It's a programme to help you lose weight and not feeling hungry during the duration. Mentors are good, but I changed my original owing to them being lazy. I would recommend this diet. 3 stars due to 1) expensive & 2) limited choice of foodpacks.

29 maggio 2023
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Valutata 3 stelle su 5

So I'm in 2 minds about LighterLife

So I'm in 2 minds about LighterLife, so here are the positives and negatives:

+ It does what it says, I lost 1.5kg every week of being on it and it was easy to do and I wasn't hungry at all (after the initial phase of about 2-3 days)
+ I expected the food to be a lot worse, most of it doesn't taste that bad, just need to add a bit of salt or tabasco
+ My mentor was amazing, very supportive

- The food ingredients are super unhealthy. As someone who is very conscious about what I put in my mouth, this was very important to me. There was dairy in EVERYTHING and it made me bloated and gassy after every meal. After 2 weeks my body started rejecting the food because I was just not used to that much processed junk. Thankfully I only needed to lose 3 kgs, I wouldn't have been able to go much longer.
- Some of the meals are totally vile, like the shepherds pie, and if you order a taster box you cant pick what you want in there

27 marzo 2023
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Valutata 1 stelle su 5

Even one star is too much.

Even one star is too much.
I try to be mentor after checking the reviews I decided my name is better brand than LighterLife. Very unprofessional customer service and the product is a scam.
I don't buy or promote the product. That will spoil my name. Product doest work as they advertised. Superdrug srop selling due to high bad reviews. No one invest to sell in the stores.

21 marzo 2023
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