Lifetime Legal Recensioni 

We contacted Ellie Hill to arrange for new wills.
Ellie has been so patient with us during a difficult time in our lives.
thank you

Very helpful from the start and explained everything about the service and offerings included in my membership and subscription. I realised there was a free Will service and I went ahead. Couldn’t have been simpler and really supported by Ellie from start to finish. Highly recommend.

Lifetime Legal eased the pain of missing out on our property due to the Sellers pulling out. Through Lifetime Legal we were able to recoup 50% of the spend which is much better than nothing. Process wasn’t painful at all

⭐⭐⭐⭐⭐

I highly recommend Mover Protection. When the seller withdrew from my property purchase, I lost money on my legal fees and mortgage broker fees. Thanks to the Mover Protection team, my claim was dealt with quickly and professionally, and I successfully recovered my costs.

A special thank you to Gemma for her excellent support. She was friendly, knowledgeable, and always happy to help throughout the claims process. I also appreciate the assistance from Gloria and Cal, who provided great customer service.

The whole process was straightforward, and the team made a stressful experience much easier. I would definitely recommend Mover Protection to anyone purchasing a property.

Excellent company. First experienced them during a house sale and purchase. They offered 3 months free trial - cancel anytime. At the end of the 3 months we continued membership with a small monthly payment and how glad we are! When our sale fell through they helped us make a claim for the costs incurred such as the survey costs and legal fees. I have made several phone calls for help and advice. Calls are answered quickly and ALL advisers are polite, helpful and knowledgeable. There has been an element of continuity rather than different people every time, and our special thanks go to Rhoda who has been excellent throughout the claims process.

Professional team with good service. We sincerely thank them for their professionalism.

Professional team. Thank you.

Very swift at coming back to us on our first request of assistance on our claim
Continued on that theme throughout our claim
Very good 👍
We were pleased to receive a quick payment.
Wonderful.
Staff very pleasant and polite

I wanted to share my recent experience with Lifetime Legal.
I was required to use Lifetime Legal for the Anti-Money Laundering (AML) service as part of selling my house, which was fine.
However, I would urge others to be cautious about the free three-month membership offered as part of the process. After the three-month period ended, I was charged £8.99 per month for a membership service that I did not want or intend to continue.
Despite requesting a refund, I have so far been unable to recover the charges.
I believe customers should be made fully aware of the ongoing subscription and charges before signing up.
FYI This was in May 2025

Highly efficient service. Thoroughly and professionally handled. Thank you.

Helpful, patient and supportive

Inconsiderate staff asking impossible questions. I was asked for proof of ID for one person who died in January but also for one who died 11 years ago. I was traumatised and cried for hours. No apology. I had probate, will, death certificates etc. Rhiannon was final correspondent.

Clear communication made this process very easy. Please to do business with, very efficient.

The process of claiming back costs incurred from failure of our house sale and purchase was extremely simple and straightforward.

Our claim was dealt with quickly and extremely efficiently. The staff were also extremely helpful. The whole process was completed in 2 weeks. An excellent service.

Their will writing service is very good. They took our old wills and updated them with the changes we wanted. They translated them from obscure English to plain English.

I had an amazing service from Lifetime Legal. Chloe Simmons was excellent. She explained all the legal terms to me and it really helped me make a decision on what I needed to include in my will. 10 out of 10 for this service.

Friendly, efficient, professional service from Ellie. Cannot fault.

Really disappointed with my experience.

I asked to cancel my membership in January and chased it again in February because I never got a response. I’ve now realised that I’ve been charged every month since, despite asking for it to be cancelled months ago.

It’s frustrating that something as simple as cancelling a membership has turned into this. I’ve had to send a formal complaint asking for my membership to be cancelled and for the money taken since January to be refunded.

Hopefully this gets sorted quickly because customers shouldn’t have to keep chasing or notice months later that they’re still being charged.

I had the pleasure of talking with Nat this morning who made the whole process of id verification very simple and informative.