Lifetime Legal Recensioni 

We used Lifetime Legal to recoup some of the costs for our house move that fell through because our buyers backed out at the last minute. A Senior Associate Advisor, called Rhoda Ehigie, was extremely helpful and polite during our claim application.
I would thoroughly recommend anyone to use this company for a house move, which sadly can fall through, through no fault of yours.

The company called out of the blue, didn't check if it was a good time and did not provide information beforehand about what kind of info was needed. The line was poor so it's difficult to understand and try to find documents at the same time. They had my name down wrong, wouldn't read out my email address because apparently my name is too complicated (to spell out letter by letter?!) and refused to acknowledge a person's first name insisting instead to use another name for them. After the call, they said we needed to compete a remote ID verification but didn't tell us what we needed in that process. We had to call up and verify the email (that wasn't sent to me because I guess since they never confirmed my email, it is incorrect as well) and when we asked what was required to verify ID we got told they were "pretty sure" about what was being asked. It's not a pretty sure kind of question, it's a clear yes or no and I would expect them to know if we're being charged £80 for their "service". Feels very discriminatory and unprofessional.

ETA: a manager did reach out to me following this review to apologies, which I do appreciate, however the same level of service has continued. They refused to use a person's correct name, could not understand how to read notarized documents that they asked for, and when we asked them to confirm they had received all the documents they needed, they simply refused. We have another appointment with a notary to re-notarise documents (the ones they already have and that the notary has confirmed are correct), which means we will have to spend an additional £200 to the £200 we have already spent because Lifetime Legal's computer, seemingly, says no and their team are "pretty sure" they know the answers (they probably don't based on our experience).

Can't believe I had to pay £80. To feel frustrated and fobbed off.
I'm trying to buy a house. I have the money from sale of our old house - so you think it would be straight forward... NO it's not at all. I gave a poor review and a nice lady got back to me. But still no sale of memorandum.
I would not recommend this company at all and unfortunately that goes for purple bricks who use them unless you want to feel anxious and frustrated and very under valued as a client.

What can I say, had a call whilst abroad on a poor line and could just about hear the person. Said it was a one off cost of £60 that I had to do, receiving the transcripts looks like they said I needed to pay £9 a month. No emails, no letters, no standing order and no direct debit and yet they keep taking the money even though I’ve tried to cancel it. Contacted my bank to query the payments and told them that I don’t want this, it’s meant to be protection for a property that I haven’t even bought! For a legal firm to continue to take my money when I’ve asked them to terminate everything is ridiculous!

Ellie made the process quick, simple, and easy to understand. The lifetime storage option was also greatly reassuring, and she provided us a clear explanation regarding each step of the process and component of the document itself. Thank very much.

I had the pleasure of speaking to Josh today. Found him to be friendly, clear, concise and friendly. Overall, a very good experience. Thanks, Josh.

Excellent service for Will writing. Nayab made the whole process easy. Friendly, professional and helpful. I would highly recommend to others.

Like many people - we used this company as advised by estate agent for ID verification. They claim they contacted us when the 3 months free trial of 'benefits' was due to end - they did not. Have taken £8.99 for 5 months. Absolute appalled.

Ellie at Lifetime Legal was extremely helpful and professional and assisted me through the whole process of making a will which was all new to me . Nothing was a problem so very happy with the service I received. Thankyou

Aaisha made the process very straightforward and clear and was very patient and friendly.

Brilliant service from start to finish. Chloe who was dealing with me was professional, quick with responses, diligent and conscientious and also very patient with my queries! Genuinely can not thank her enough. She is a credit to the company.

Great customer service. Very knowledgeable and informative.

Lifetime legal have been fantastic in handling my case and helped my recoup some of the costs I faced from a house purchase that had fallen through.

Every single person I've spoken with has been incredibly friendly, helpful and knowledgeable to assist me through what is quite an unpleasant experience to go through.

Gemma Cassano in particular has been phenomenal and genuinely one of the best customer facing staff members I've ever had the pleasure of speaking with. She is patient, friendly, knowledgeable and always lets you feel like nothing is too much trouble. Wishing Gemma all the best and continued success at Lifetime Legal so she can help many more like myself through difficult times.

Would absolutely recommend Lifetime Legal to friends and family!

Smooth process! Very helpful and professional , highly recommended lifetime legal

Chloe was particularly helpful, knowledgeable and professional. This is the second time I have used Lifetime Legal and would not hesitate to recommend to family and friends. I now have piece of mind and re assurance that my wishes will be carried out.

Ellie was a very helpful and friendly advisor

Emily at Lifetime Legal made the process of drafting my will quick, simple and easy. Any issues were rectified promptly and professionally. I would highly recommend for any first time buyers looking to create their first will.

They were involved in running AML checks, but the process felt unclear, frustrating, and needlessly difficult. My main issue is that they expected me to discuss data requirements over calls, yet refused to clearly email those requirements in writing. For something as sensitive as AML checks involving personal and financial information I think written clarity should be the absolute minimum standard.

The lack of transparency made the whole thing feel unreasonable and stressful at a time when buying a house is already complicated enough. I do not think customers should be pushed into calls without being given clear written information about what data is needed, why it is needed, and how it will be handled.

Overall, I found the service so poor, opaque, and deeply frustrating. Based on my experience, I would never recommend them.

Dylan was very informative and was able to draft our will thoroughly and professionally.