LifeSpan Europe Recensioni 

Gerät mußte erst auseinander gebaut werden und innen von Verschmutzungen befreit werden, ehe der Motor nicht mehr überhitze. Der Support, an den ich mich gewandt habe, hat mir allen Ernstes vorgeschlagen, einfach alle Kabelverbindungen im Inneren zu prüfen (ohne Anleitung oder Schaltplan), und dann versprochen, einen Servicetechniker zu schicken. Seitdem habe ich nie wieder was gehört.
Ich habe dann das Laufband innen gesäubert; seitdem überhitzt der Motor nicht mehr.
Bei dem Preis muß das anders laufen, weniger versierte Nutzer hätten teuren Schrott zu Hause gehabt.

Aufgrund dieser Bewertung hat sich der 'Support' wieder bei mir gemeldet und angeboten, mir einen Yogaball gegen eine bessere Bewertung zukommen zu lassen - ein Angebot, was ich ausgeschlagen habe, so daß ich den trotzdem zugesendeten Ball zurücksenden mußte.
Ich vergebe trotzdem einen weiteren Stern, weil das Laufband jetzt teilweise seine Funktion erfüllt, allerdings nur nach erheblichen Aufwand und ohne jegliche Hilfe des 'Supports'. Der Rahmen ist weiterhin nicht in der Lage, die Spannung zu halten, so daß das Band häufig durchrutscht und auch beinahe täglich nachjustiert werden muß. Sämtliche Schrauben sind so weich, daß sie sich beim lösen deformieren und ersetzt werden müssen, und der Motor überhitzt nach längerer Nutzung immer noch, jedoch können kürzere Läufe absolviert werden. Nichtsdestotrotz ist dieses Laufband summa summarum kein Produkt, was annähernd den Preis rechtfertigt.

Ordered TX6 quick delivery. Now i use it daily in my home office and the build quility is great. Can walk during emeetings without being disturbed by the threatmill. A must have for all office workers to keep healthy while working. It came assembled in the box all I had to was plug it in and start walking.

Thank you LifeSpan!

Fantastic customer service from Ronald. I am a very particular customer and rang many times and he was very patient and accommodating. I purchased the Lifespan TR5500i - so far so good - very solid piece of equipment. It is very heavy though and so J had to hire specialists that Ronald recommended to set it up.

UPDATE 10/10: Intussen werd er naar een oplossing gezocht en ontving ik een nieuwer model console. Alles werkt nu naar behoren. Juist spijtig dat dit zo lang moest duren.
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Ik kocht een walking pad bij dit bedrijf en na enkele weken stopte de app met werken. Gegevens synchroniseren is onmogelijk en de app verliest constant verbinding met het toestel. Ik heb al meerdere malen contact opgenomen met de klantendienst, maar krijg ofwel een ontwijkend antwoord ('we zijn ermee bezig en komen er binnenkort op terug'), of geen antwoord.
Ik probeer dit al enkele maanden opgelost te krijgen, maar ze blijven mijn vraag negeren.

Great walking pad product mechanically & from a build perspective it is solid which is great. Its a shame the app is so poor as i wanted to keep track of my steps and link it to either my garmin or strava account. If the app would have been better I would have given it 5 stars

Fantastic product (TR5000 treadmill), I’ve used it a ton and when it stopped working they were very supportive in helping me identify and resolve the problem. Great service.

It is incredible what I'm about to say, but I cannot be happier with the purchase of my underdesk treadmill, yet I'm worried by the customer service department of this company.

I bought my TR1200-SC110 last Black Friday. I use it every day while working, and I am very happy with it. Great product, huge lifechanger. However, on May 22nd, I got an error on the screen of my treadmill monitor. The error is irrelevant because it disappeared the next day, but in the meantime, and following the guidelines on their website, I contacted their customer support looking for help. I emailed service @ lifespaneurope.com, and I haven't received any response yet. Three weeks and only silence. I feel lucky because after getting this error around 10 times that afternoon, I haven't seen it again since then. But what would happen if I were unable to use my treadmill since then and had no possible solution from Lifespan?

I am afraid of having any issue with my treadmill in the future that makes it unusable because I don't know if Lifespan is going to respond. Crossing my fingers.

EDIT 18/06/24: A few hours after writing this review, Lifespan responded to my email. It seems that due to human error, it had been forgotten. They offered a solution in case the error reoccurs and compensated me for the inconvenience. Therefore, I am changing my review from 1 to 4 stars for their willingness to fix things and I will give them 5 stars on the day I have to fix any persistent error with my treadmill and it gets resolved. Lasty, I insist: my underdesk treadmill is REALLY GREAT!

EDIT 10/09/24: The original error came back to stay. I contacted with Lifespan by its web form and got a replacement part for muy treadmill in 10 days. They are proving to be quite proactive in the face of any problem so I give the 5 stars rating now.

I had bought a LifeSpan Treadmill from a retailer and had been facing some issues regarding the incline motor. The manual provided no indication on how to access the test mode in order to calibrate the motor. Despite the fact that I had not bought the treadmill directly from the company, LifeSpan Europe did not have a single moment of hesitation when it came to answering my queries and providing me with the assistance that I desperately needed. Prompt responses, detailed instructions...their customer service is top-notch. Thank you once again for everything.

I recently purchased a walking pad to use whilst I work and I couldn't be happier with my decision! I've been using it daily and am now burning a few hundred more calories each day. Not only has it helped me move more but I've also noticed a significant boost in my productivity.

I purchased a walking treadmill and as a busy mum of 3 it’s really helped me squeeze my exercise it. So convenient for the mum life style and would 100% recommend!

Kwaliteitsproducten, goede service, en goede prijs-kwaliteitverhouding.

I received an already visibly used control panel, the walking pad itself looks new but I didn’t open it so can’t tell for sure. I have asked the customer service over a month ago why I received a visibly used controls panel with signs of wear and scratches (for which I paid over 100€ extra compared to the regular one) and have not even received any response, no replacement of the control panel, not even an automated sorry it won’t happen again.. customer service seems nonexistent at all once you made a payment and if you decide to buy something better hope you won’t need their help at any point in time

edit: half an hour or so after i left the review i have been contacted and we resolved the issue

My treadmill has a broken part and I've been waiting five months for help. I first emailed in November 2023, they said they'd check they had the part and get back to me, but since then I have heard nothing. I have emailed repeatedly for further support and am just ignored. This treadmill costs thousands of pounds and has been useless for almost half a year. Disappointed doesn't even begin to cover it

LifeSpan Europe is garbage. I emailed the american LifeSpan support about a problem with my device and they replied to me within 1 hour. I had a whole conversation with them in the timespan of a few hours. Unfortunately they couldn't help me in the end because my treadmill is from LifeSpan Europe. So i emailed LifeSpan Europe. And after over a week of waiting, I still haven't gotten an answer. The support is literally non-existant.

It was and still is a good experience because delivery to Latvija was fast. I received not only LifeSpan treadmill but also joy of every day training in very busy work schedule.

Excellent product support. The belt felt like it was slipping, and Joris gave me excellent support, even sending me a video of how to make sure that the belt was tight enough. Got it sorted out quickly.

It wasn't easy to build as it was a demo but the elyptical is a good device. Just the mobile app is not very good. All in all I'm happy.

very good - high quality product.
Fast delivery and fantastic customer service.

Amazing, so simple and easy to use, it's made a huge impact on my daily life and overall health!