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Valutata 1 stelle su 5

Send this this to your bank disputes team and cc in: Customer Service Merchant Name: Liam & Co. / Livia Moda / Liam and Livia Dear Disputes Team, I am writing to initiate a formal claim reg... Leggi di più

Valutata 1 stelle su 5

As soon as I ordered, my order # and purchase information disappeared. I received numerous emails apologizing for late delivery however, when I received my purchase, there was no invoice included and... Leggi di più

Valutata 1 stelle su 5

I give this company a 0 star for its customer service,I accidentally called a guy today forgetting it’s Sunday and he brutally spoke to me like What the hell , who call on a Sunday asking fo... Leggi di più

Valutata 1 stelle su 5

After many emails from the company describing delays in shipment, lost parcels over several months, I received an email stating it was shipped and delivered. Alas, no package to be found. I ask for i... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

High-quality women's clothing and accessories. We specialize in outfits and pairings. Liam & Co. is a 2X INC 500 Fastest Growing Apparel Brand in the US ('20, '21) Based in Ogden, UT. Cute outfits, casual outfits, business casual outfits. Online clothing boutique. Women's sweaters, cardigans, formal dresses, leggings, workout pants, tank tops, tunics, jeans, jackets, shackets and more!


Informazioni di contatto

1,2

Pessimo

TrustScore 1 su 5

121 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,2

Tutte le recensioni

(121)

49 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Nice dress - deceiving information

I really like the dress that I bought. It fits very nicely - super cute. However, it does say white on the website and it is not white and so it doesn’t match to sleeve very well. When I reached out, I was informed that I could return it, but no one asked if I would like to have a discount on another order. I feel like they could have done a better job of that. It was my first time ordering and I’m not sure I will again.

23 luglio 2024
Valutata 5 stelle su 5

Quality on all fronts

I have had to contact customer service 3 times for various things (two of them not issues) and EVERY TIME I’ve gotten a timely response that I’ve been happy with. All 3 times I feel they’ve gone above and beyond to exceed my expectations. Quality products and quality service.

29 luglio 2024
Non scritta su invito
Valutata 4 stelle su 5

Beware

I was really concerned to have ordered from this company once I saw all the negative reviews. Honestly I felt like this may have been an expensive mistake and I would have to live with what I did without enough investigating.
Two of my items came quickly (obviously from Utah) while the other four items came from China. Not what I had agreed to. After 10 days I got my other 4 items and they were all fine. Style and fabric like what I saw in the photos. I can’t complain about what I got. I am satisfied! I did get a warning that this company has been known for using phishing so beware. That was a definite negative strike against using this site !!

22 luglio 2024
Non scritta su invito
Logo di Liam & Co.

Risposta di Liam & Co.

Hi Kathy, thank you for taking the time to post this review. I can assure you, and anyone else who uses our site, that we are not selling or phishing with customer information. Our website is hosted by Shopify and all transactions are encrypted and secured by Shopify.

Additionally, for anyone concerned about Liam and Co. being a Chinese website, we are located in Ogden, UT as is stated on our website, and as Kathy here pointed out, some orders are shipped directly from our Utah facility (you can look this up on Google maps...try the street view even 3041 Pennsylvania Ave. Ogden, UT 84401) and other orders are shipped directly from another facility in China. Doing so does not make us a Chinese company any more than the Chinese-made parts in your Ford make Ford a Chinese company.

Valutata 1 stelle su 5

Where’s my order?

I place my order 2 weeks ago and still have not received my items.It looks like the boutique is in Georgia but looks like it shipped out from China which is disappointing.

14 giugno 2024
Logo di Liam & Co.

Risposta di Liam & Co.

Hi April, we are not located in Georgia. Perhaps that is a different website. We are located in Ogden, UT. Yes, some of our items ship out of our Ogden, UT location and some will ship from our Chinese facility. In either case, you will receive a tracking email with your shipping and delivery information. In the event you need any assistance, you can email us anytime at support@liamandcompany.com

Valutata 3 stelle su 5

The clothes are ok

The clothes are ok. The shipping is horrendous. One of my items shipped from the US so it was pretty quick. I'm still waiting on the remainder of my order, which was placed almost a month ago. I just kept being told that it's shipping soon. Shipped from Wuhan, China - which is not advertised on their website. Hopefully I get the rest of my order.

14 maggio 2024
Non scritta su invito
Valutata 2 stelle su 5

Only received part of my order

Only received part of my order. No updates or tracking on missing piece. 3 items received were not the quality I expected as appeared in the photos on the website, especially not for the price.

22 febbraio 2024
Valutata 1 stelle su 5

I placed an order on Saturday February…

I placed an order on Saturday February 17th. On Sunday the 18th. The offered 30%off site wide for Presidents Day. They were offering the 30%off Sunday and Monday. I emailed Sunday and asked if I could have the offer. No response. I emailed on Monday and Tuesday. No response. When you send them an email. It creates a ticket. And the email states that you will hear back from them in 24 hours. And they monitor emails. I have heard absolutely nothing. I don’t think I asked a hard question. Their customer service is the worst.

17 febbraio 2024
Non scritta su invito
Logo di Liam & Co.

Risposta di Liam & Co.

Hi Amy, sorry to hear about your difficulty in reaching customer service. We are not open on Sundays nor on Presidents Day which is likely why there was a delay in responses. As you pointed out, when you reach out to support, it creates a ticket, to which they are responded to in the order they were received. I assure you we will get to your message as soon as possible.

Valutata 1 stelle su 5

This site is a scam

This site is a scam! Do not buy from this company! Most likely the positive reviews are false. Half my items never arrived and the quality of items is very cheap and smelly. The clothing smells like iron or blood out of the bag. I contacted customer service via email and they never responded. I texted the customer service and was told they would get back to me and I have not received a response. Additionally, when I first ordered from the website the return policy stated free returns within 30 days and then when I went to return the items I actually did receive the return policy had changed to no refunds only store credit. This site is a scam, all items ship from China and are very very poor quality.

13 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

My outfit

So grateful for the amount of help they have gone through to make sure my needs have been met. I cannot say they haven’t done everything possible to make my order happen for me. Thank you so much

23 gennaio 2024
Valutata 1 stelle su 5

Low, low quality!!!!

I was a fool to think Liam & Co would be reputable. I swear this is the last time I am sucked in by cute photos and then receive low quality junk. I actually diid read some reviews and read thru their return policy but I didn't read it well enough. I can return the cheap shirts i received but only for store credit. What am I going to do with credit? Buy more cheap stuff?

19 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

I feel like everything about them is…

I feel like everything about them is deceptive. The shipping time took at least twice as long as was stated. The return policy is horrendous. The pictures of the pants that I ordered clearly showed pockets, but there are zero functional pockets.

22 settembre 2023
Valutata 1 stelle su 5

Another chinese scam

Wish I had googled whether this was a legit site or not BEFORE purchasing. It seemed like a normal clothing site with honedt reviews so I ordered. Then I never got a shipping email and became suspicious and googled the company and saw the many negative reviews about it being another scamming chinese company. DO NOT PURCHASE FROM THEIR WEBSITE. You won't get your stuff or if you do it'll be nothing like what you were hoping for. Be smart Americans.

24 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

Another company from China

Received one pair of chinos that was shipped from within the United States. Ordered a cardigan, and that was shipped from China with a untrackable number. Never did receive the item.

12 agosto 2023
Non scritta su invito

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