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Valutata 5 stelle su 5

The most beautiful doll with a wonderful ethos behind it. I have been eyeing up a Leya Doll since my little girl was born and I have just purchased the 'Mabel and her Lovey' doll. My little one is hav... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We ordered the doll as a first birthday gift for our granddaughter, Paz. My husband an avid soccer fan noted there was a player, Nico Paz on Argentinas team. The personalization, number on the shorts,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

These are beautiful customised dolls and my kids love them. They recently made football versions as well. Love the quality as well. Delivery will take time due to customisation and handling etc. we we... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Great doll, looks exactly like it does online. Prompt delivery. Only issue is the product / packaging smells very strongly of cigarette smoke! Very glad I purchased this early and have enough time... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per neonati
  2. Negozio di giocattoli per l'infanzia
  3. Servizio di e-commerce

Scritti dall'azienda

We Offer the Best Personalized Doll for Babies & Toddlers.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
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Come questa azienda usa Trustpilot

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4,3

Tutte le recensioni

(1255)

95 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Customer Service

Exceptional customer service to any query I had regarding my order.

15 gennaio 2025
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Risposta di Leyadoll

Hi Wendy! Thank you so much for the kind words! We're always trying our best to fulfill your expectations as much as possible. Have a nice day!🥰

Valutata 5 stelle su 5

What a lovely doll

What a lovely doll . Ready for the granddaughter to grow up with and nice personalised name .. also in a bag which is nice

25 dicembre 2024
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Risposta di Leyadoll

Hi Paul! So glad you loved the doll! 💕 It's always special to have something personalized for your little one to cherish as they grow. Thank you for sharing! Have a nice day!🥰

Valutata 5 stelle su 5

WE LOVE OUR LEYADOLL

WE LOVE OUR LEYADOLL! We have different styles sizes with the books too!
Thank you! Much love to all!
Rebeca 💗💙

7 gennaio 2025
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Risposta di Leyadoll

Hi! We're so glad that we could exceed your expectations! Thank you for choosing us and for taking the time to share your feedback.🥰

Valutata 5 stelle su 5

Brilliant

I purchased 3 dolls one for my niece baby and the other 2 for my twin granddaughters
They were delighted lovely and soft and the names on them a lovely touch
Will be buying again

20 novembre 2024
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Risposta di Leyadoll

Hi friend, that’s so wonderful to hear! 💖 We’re thrilled your niece’s baby and your twin granddaughters loved their dolls! Thank you so much for your kind words and for choosing us to be part of such a sweet moment.🥰

Valutata 5 stelle su 5

As described

It is nice but smaller than expected

20 novembre 2024
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Risposta di Leyadoll

Hi Holly! Thank you so much for your feedback! 🥰 We're glad you liked it. Our dolls are designed with little ones in mind, making them perfectly sized for tiny hands to hug and carry around with ease. We truly appreciate your feedback and will share it with our design team to consider for future updates. Thank you for sharing your thoughts with us! 😊💕

Valutata 5 stelle su 5

Great dolls, but improve the packaging

I have purchased 5 dolls, and everyone was thrilled to receive them. The quality is outstanding. My only recommendation would be to improve the packaging. The dolls arrive in very tight shipping bags, and all of mine have looked like they were dropped from outer space, and are dirty. This needs to be much improved.

7 gennaio 2025
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Risposta di Leyadoll

Hi Mary! Thank you so much for your continued support and thoughtful feedback! 🌸 We're so glad to hear how much joy the dolls brought to your loved one.

We sincerely apologize for the condition of the packaging upon arrival. We’re addressing this with our team to ensure future orders are handled with the care they deserve. Have a nice day!🥰

Valutata 5 stelle su 5

Great for my 1 year old granddaughter

Great for my 1 year old granddaughter! No hard parts and absolutely adorable! Very well made!

25 dicembre 2024
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Risposta di Leyadoll

Hi Sandi! We're thrilled to hear that you enjoyed your purchase with us. Thank you for taking the time to leave us such a lovely review. Have a nice day!🥰

Valutata 5 stelle su 5

Shipping was prompt.

Shipping was prompt.
Book was even nicer than pictured, great quality.
Can’t wait to give this to my granddaughter for car rides, restaurants etc

3 dicembre 2024
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Risposta di Leyadoll

Hi Diane! It's fantastic to hear that you're happy with your purchase! Thank you for choosing us and for sharing your experience with others. Have a nice day!🥰

Valutata 5 stelle su 5

Leya Doll

Bought the doll for my niece and was delighted with the excellent quality and service. Thank you

2 gennaio 2025
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Risposta di Leyadoll

Hi dear Shona, thank you for your kind comment! We're so glad to hear that. Have a nice day!💐

Valutata 5 stelle su 5

This book I got is SO cute

This book I got is SO cute. My girl isn’t quite old enough to use it yet but I got it to work on fine motor skills when she hits that stage. Good quality book.

1 novembre 2024
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Risposta di Leyadoll

Hi Jayda! Your little one will love it when the time comes! For now, it’s great for early discovery and helping with skills like sight, sound, and touch. You picked such a perfect gift! 💕

Valutata 5 stelle su 5

My little great granddaughter Maisy loves her Pudding baby girl.

My little great granddaughter Maisy, who will be 1 year old on Saturday, absolutely loves her cute little Leyadoll we gave her for Christmas.
She is an adorable little personalised Pudding baby girl and is very well made and I am really happy with quality and value for money. Thankyou so much Leyadoll.

25 dicembre 2024
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Risposta di Leyadoll

Hi Karen! Thank you so much for sharing, and a big happy birthday to sweet little Maisy! 🎉🎂 We're thrilled to hear she loves her Leyadoll and that you're happy with the quality—it means the world to us. Wishing you and your family so many more precious moments together! ❤️

Valutata 1 stelle su 5

Order at your own risk!

I feel as if I have been scammed by this company. I was so excited to place my order for the book for my new granddaughter. However, tracking shows that it was delivered a week ago and it still has not showed up. After inquiring, the company provided me with a local tracking number so I can check with my post office, and proceeds to tell me that since it shows as delivered, they cannot be held responsible for any loss incurred! I’ve never been told that before from a legit company. What really made me suspicious is that the local tracking number is not valid according to USPS. I will be taking this up with my credit card company as fraud, and I will not be ordering the doll I had planned to get for her birthday. I am beyond frustrated!
UPDATE: I have reached out via email and have received no reply regarding a mixup with tracking numbers. The email I did receive is copied below, and I did call USPS and was told this is not a valid number.
"This is Leyadoll Customer Service, we regret your package has experienced a delivery failure. You can contact your local carrier at the provided phone number [1-800-ASK-USPS® (800-275-8777)] ASAP to arrange for the retrieval of your package. In the event that your parcel is not retrieved in a timely manner, Leyadoll cannot be held responsible for any loss incurred. Make sure to have your local tracking number [04102100000042100003344667] ready when contacting the carrier."

22 dicembre 2024
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Risposta di Leyadoll

Hi there, I’m so sorry for the frustration this has caused you! There might be a mix-up with the tracking information since we work with multiple shipping couriers, and it may not actually be a USPS number. Please reach out to our customer service team via email or social media with your order details, and we’ll look into this for you right away. Apologies again for the confusion!

Valutata 1 stelle su 5

Leyadoll will take your money and not deliver

I ordered a doll on December 2, 2024. It is now December 22 and the doll has not arrived. It showed as out for delivery (but no indication of what delivery company) from December 13 to December 18. Then it showed as undeliverable on December 18 (and we were home at the times they say they tried to deliver). I reached out to Leyadoll and was given a different tracking number, this time of ACI Logistix who allegedly tried to deliver the doll. I have contacted ACI daily for FOUR consecutive days and have received no response at all about this situation. Leyadoll's response to me is that they are not responsible. It is ridiculous that they do not take any responsibility at all, and I am left without a Christmas gift for my granddaughter, and out the money I paid for it. Avoid this company at all costs.

18 dicembre 2024
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Risposta di Leyadoll

Hi Diana! So sorry for all this frustration and inconvenience. We'll reach out to the shipping courier immediately to push them for an update on your package. We’ll do everything we can to resolve this as quickly as possible for you. Thank you for your patience in the meantime.❤️

Valutata 5 stelle su 5

This baby doll is so pretty

This baby doll is so pretty. It makes it so much better because it has blue eyes and brown hair like my little baby granddaughter. She's going to like it Christmas.

21 dicembre 2024
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Risposta di Leyadoll

Hi Tonya! Thank you so much for your kind words! It’s going to be such a special moment when she sees it. She’s going to absolutely adore it for Christmas! 💕🎄

Valutata 5 stelle su 5

Sweet Leyla Dolls

I have ordered each of my granddaughters, Leyla dolls, many times, as well as daughters, of some of my friends! I purchased yet another doll, for my great niece, for Christmas this year! Each of them loved their Leyla dolls! I love them because they are so sweet and soft, and wash well! I am a very happy customer!

19 dicembre 2024
Non scritta su invito
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Risposta di Leyadoll

Hi Kay! What a thoughtful gift giver you are! 💕It’s lovely to hear how much joy they bring. Thank you for being such a loyal Leya Doll fan! 😊

Valutata 5 stelle su 5

Beautiful, quality dolls

I e bought four of these dolls now, three for my daughter and one for a friends daughter.
My baby absolutely loves hers. They’re her first dolls, and she spends ages rolling around playing with them. Her favourite is the pumpkin Halloween doll, she absolutely beams every time she comes out. I love the quality of the dolls.
And the little details. I’ve bought her the reindeer one for Christmas and I just know she will love the little gingerbread man on it and the antlers.
Can’t recommend this store enough! Will definitely be purchasing the little doll books for her birthday.

31 ottobre 2024
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Risposta di Leyadoll

Hi Sarah! Thank you for sharing your lovely experience and for the kind words! It sounds like your little one has such a special connection with her dolls 🧡

The soft book will make such a cute birthday gift—I can already imagine her having so much fun with them! Have a nice day😊

Valutata 1 stelle su 5

What a piece of junk

What a piece of junk! The pictures do not do it any justice! Looks nothing like the photos, this is a gift, I could not ever give this to my granddaughter for Christmas!
What a disappointment!

16 dicembre 2024
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Risposta di Leyadoll

Hi Carolina! I'm so sorry to hear that you're unhappy with your order. We truly want every gift to feel special and match expectations. Please reach out at help@leyadoll.com directly with your order details and photos of the doll you received, and we'll make it right as quickly as possible. Your satisfaction means everything to us!❤️

Valutata 1 stelle su 5

DO NOT PURCHASE FROM THIS COMPANY

this company is disgusting. BEWARE ALL CANADIANS. I ordered 2 dolls November 11, 2024.
I am still waiting for my order. There is no one you can actually speak with . Their email responses are so misleading and inadequate. I have asked for a tracking number since they state that my order has been shipped. THE TRACKING NUMBER IS FALSE.
DO NOT PURCHASE FROM THIS SITE

16 dicembre 2024
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Risposta di Leyadoll

Hi Chichi! We’re really sorry for the frustration this has caused. Due to the Canada Post national strike, all shipments have been delayed. We’re actively working on changing the shipping method for packages that haven’t reached the Canada Post warehouse, and a new tracking number will be provided. Unfortunately, delays are inevitable with the strike and holiday season, but we’re doing everything we can to ship your package as soon as possible. Feel free to DM us on our social platforms for further updates!❤️

Valutata 5 stelle su 5

First and only granddaughter!

We have 8 grandsons with the oldest 18 and youngest 3. In June my dil had a girl! Yay the only granddaughter💜 so I ordered her Leya newborn Doll for Christmas. My first time purchasing a doll for a grandchild. I was so excited over it. I can’t wait for. Christmas to give it to her!

19 ottobre 2024
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Risposta di Leyadoll

Hi Darlene! Your little granddaughter is going to be so loved and spoiled as the only girl among all those grandsons! She's going to adore it—and what a sweet memory for you both to share! You’ve nailed the perfect first doll for her. 🥰✨

Valutata 5 stelle su 5

Doll is perfect for my granddaughter

Doll is perfect for my granddaughter. I loved that I could personalize her. The doll came quickly and nicely packaged. Very cute, soft, and easy for the one year old to carry around.

1 dicembre 2024
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Risposta di Leyadoll

Hi Joy! So glad to hear that you and your granddaughter love the doll! 🥰 It's always wonderful to know she's the perfect little companion for a one-year-old. Thank you for sharing your experience! 🌟

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