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Valutata 5 stelle su 5

The most beautiful doll with a wonderful ethos behind it. I have been eyeing up a Leya Doll since my little girl was born and I have just purchased the 'Mabel and her Lovey' doll. My little one is hav... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We ordered the doll as a first birthday gift for our granddaughter, Paz. My husband an avid soccer fan noted there was a player, Nico Paz on Argentinas team. The personalization, number on the shorts,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

These are beautiful customised dolls and my kids love them. They recently made football versions as well. Love the quality as well. Delivery will take time due to customisation and handling etc. we we... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Great doll, looks exactly like it does online. Prompt delivery. Only issue is the product / packaging smells very strongly of cigarette smoke! Very glad I purchased this early and have enough time... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per neonati
  2. Negozio di giocattoli per l'infanzia
  3. Servizio di e-commerce

Scritti dall'azienda

We Offer the Best Personalized Doll for Babies & Toddlers.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(1255)

95 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

So happy with purchase

So happy with purchase . The book is delightful with the doll interacting with the pages. Beautifully presented. My granddaughter will love it . Fast delivery to Australia and great customer service. The company contacted me before proceeding with order when I missed putting in my personalisation.I would happily recommend purchasing this delightful book

12 dicembre 2024
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Risposta di Leyadoll

Hi Tracey! Thank you for sharing your wonderful experience! We're thrilled you loved the book—it sounds like a perfect gift for your granddaughter. 😊Your recommendation means the world to us! 💕

Valutata 5 stelle su 5

Beautiful doll

Beautiful doll, it comes in a very cute bag and the material is of a very good quality. It shows they put attention to every single detail.

1 dicembre 2024
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Risposta di Leyadoll

Hi Janey! Thank you for the lovely feedback! We're so glad you love the doll and its cute bag. Attention to detail and quality are what we strive for! Have a ncie day!💕

Valutata 5 stelle su 5

I bought this doll for my one year old…

I bought this doll for my one year old granddaughter. The doll received lots of comments about how adorable and well made it was. I would definitely ordered another type in the future.

21 ottobre 2024
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Risposta di Leyadoll

Hi Joan! We're thrilled to hear that you enjoyed your purchase with us. Thank you for taking the time to leave us such a lovely review. Have a nice day!❤️

Valutata 1 stelle su 5

Very disappointed

I was so disappointed in this doll. The doll its self seems fine but the clothes were cheap and not soft. I wish I hadn’t chose to have it personalized it was an ugly gold glitter iron on name that too was stiff and didn’t look good at all. I was also not happy to find out it came straight from China, my fault for not doing better research. Do not recommend.

1 dicembre 2024
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Risposta di Leyadoll

Hi Marla, we’re sorry to hear the doll didn’t meet your expectations and truly appreciate your feedback. Regarding the clothing, all our dolls are crafted with premium, child-safe materials designed to be gentle for little ones. The clothes are made to withstand play while maintaining a soft touch; however, we understand preferences may vary. If you have any concerns or specific requests, we encourage you to reach out to our customer service team. Additionally, if you have specific personalization color preferences, please let us know, and we’ll do our best to accommodate your needs. We’re always here to help improve your experience with us! 💕

Valutata 1 stelle su 5

I ordered a leyla doll from an…

I ordered a leyla doll from an Australian website and it is being shipped from Hong Kong . Will return when received. This is false advertising.

8 dicembre 2024
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Risposta di Leyadoll

Hi Jodi, sorry for the confusion. We're actually based in Hong Kong, and the website adjusts the currency to match your location for convenience. We pride ourselves on providing top-notch products and service, so if you have any questions or need assistance, feel free to reach out to our customer service team at help@leyadoll.com. 😊

Valutata 5 stelle su 5

I love the softness of this doll

I love the softness of this doll. Very well made. Definitely worth the $$. Received product in a timely matter. I was so happy with the quality of this doll that I purchased another for my grand niece. Thank you for creating such a beautiful doll.

25 novembre 2024
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Risposta di Leyadoll

Hi Danita, we're thrilled to hear that you enjoyed your purchase with us. Thank you for taking the time to leave us such a lovely review. Have a nice day!🥰

Valutata 5 stelle su 5

I have ordered several dolls and few…

I have ordered several dolls and few other items (blankets and stuffed animals) and every single purchase has not disappointed. Each item has been well crafted with amazing materials, colors, and details. I love gift-giving from this site for my friends' children because the items are of great quality, the children and babies love them, and a portion of proceeds is donated to help other children obtain a new "smile".

25 novembre 2024
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Risposta di Leyadoll

Hi Mary! Thank you so much for your lovely feedback! It warms our hearts to hear how much joy our dolls and other items bring to you and the little ones you gift them to. 💖You're spreading smiles in every way possible—thank you for being part of our mission! 🥰

Valutata 5 stelle su 5

These are the sweetest dolls

These are the sweetest dolls. They are soft and teething friendly. I bought this cutie for our 3 month old granddaughter. Just perfect for her.

5 dicembre 2024
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Risposta di Leyadoll

Hi Doreen! That's so sweet! I'm sure your granddaughter will love it! It's always special when you can get something so cute and safe for the little ones. Have a nice day!💕

Valutata 3 stelle su 5

I placed an order and didn’t receive a…

I placed an order and didn’t receive a confirmation email or any updates about the order. The company were not very helpful at looking into it and I started to log the issue with my bank to get a charge back. My order then eventually appeared three weeks later. The item looks to be good quality and will make a nice gift for a child’s Christmas. Not sure it was worth the hassle though!

21 novembre 2024
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Risposta di Leyadoll

Hi Gioneil, sorry to hear about the trouble with your order! To help resolve this quickly, can you provide more details like the date of the order, what products you purchased, and a screenshot of the payment? Customer service will need that to locate your order and sort things out for you. Thanks for your help!😘

Valutata 5 stelle su 5

Beautiful doll

Beautiful doll. It is perfect for my 8-month-old for her Christmas present. The doll is great quality and the name personalisation is very well done

11 ottobre 2024
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Risposta di Leyadoll

Hi Kirstie! I bet your little one will be so thrilled to have such a special gift for Christmas. Thank you for taking the time to leave us such a lovely review. Have a nice day!🥰

Valutata 5 stelle su 5

Beautiful dolls

Beautiful dolls. I currently have 2. A slight manufacturing issue with the first doll but the customer service I received was great! They responded same day to help with my issue and resolved the problem. Would highly recommend. Cant wait for my baby girl to have them

3 dicembre 2024
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Risposta di Leyadoll

Hi Alysha! It's always wonderful to hear from happy customers like you! Thank you for your support and for letting us know that we're doing things right. Have a nice day!❤️

Valutata 5 stelle su 5

Customer service resolved my issue

Customer service resolved my issue

12 novembre 2024
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Risposta di Leyadoll

Hi there, so glad we could help resolve your issue! We strive to provide excellent service to all of our customers, and we're glad to hear that we hit the mark with you. Have a nice day!❤️

Valutata 5 stelle su 5

Great communication

Great communication, I forgot to personalise the doll but they were straight onto it, quick delivery

21 ottobre 2024
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Risposta di Leyadoll

Hi Karen! Thank you for the lovely feedback! 😊 We’re so happy we could help sort out the personalization and get your order to you quickly. Hope the doll brings lots of joy! 💖

Valutata 1 stelle su 5

Not a Company I Would Recommend

I placed an order with this company for two books, however, I didn’t receive a confirmation email so on the same day I emailed them to ask why. They responded to say there was no trace of my order and could I contact my bank to obtain a transaction code. This would help them to investigate further. My bank provided me with this code which I duly forwarded to the company immediately. The company did not respond so I contacted them again. This time they requested the name of the person who had placed the order and his/her email address, which I provided. For a second time I didn’t receive a response from them so I was required to follow this up, only to receive a further email asking for the transaction code again. This was sent to them. The current situation is they are claiming the order still can’t be located and have now said nothing further can be done. I’ve checked with my bank and the money has been credited to this company. No refund has been given, therefore, the bank is going to have to raise a dispute to recover my money. I am very disappointed with the customer service I have received from this company to date. I would not recommend using them after my recent experience.

28 novembre 2024
Non scritta su invito
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Risposta di Leyadoll

Hi Jane! We’re so sorry for the inconvenience caused and completely understand how frustrating this has been. Unfortunately, we haven’t been able to locate your order with the information provided so far. It’s possible that the details shared might not be the correct transaction ID.

Could you please double-check with your bank for the exact transaction ID? It would also help to confirm if the order might have been placed under a different email address. If you can, please send us a screenshot of the payment for reference—this will make it easier for us to assist you.

We truly want to resolve this for you and would love to help with your order as soon as we have the right details. Thank you for your understanding! 💖

Valutata 5 stelle su 5

Lovely soft doll

Lovely soft doll,
My 6 month granddaughter will love it Christmas Day, ordering was nice and easy. Delivered quicker than I expected.

1 ottobre 2024
Non scritta su invito
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Risposta di Leyadoll

Hi there, thank you so much for your kind words! 🥰 We’re thrilled to hear you’re happy with the doll and the quick delivery! Have a nice day!❤️

Valutata 4 stelle su 5

Initially disappointed but Resolved

So first impressions as my expensive 'story doll' book arrived from Hong Kong.  The outer packaging looked like a Shein/Temu package (just roughly packed with no effort to make it look presentable).  Now for the price I'd have expected it wrapped with dignity.

When opening,  the book was then surrounded by further plastic packaging.  When I finally got into the book I was again disappointed to see a squashed up story book in a squashed up further plastic holder, which once you take the book out of, impossible to fit in again.

I think this company deletes all the 4 and below ratings as they are all 5 star ratings for this item.  I have come across this before.  I will be interested to know if they take this review down.

I had ours personalised and I honestly wish I hadn't, the stitching is glittery and cheap looking.

Please save yourself money and shop elsewhere.

A Berry Special Day - Personalized Soft Book

Update - tracking info arrived after I'd actually received it

Further update - after Leyadoll asked me to reach out to them with my order number etc. I did this and after email after email no solution reached. Total stress and anxiety. So my score remains the same.

Further update - matter resolved, thank you

28 novembre 2024
Non scritta su invito
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Risposta di Leyadoll

Hi Tracey! We’re so sorry to hear about your disappointing experience. This is certainly not the standard we strive for, and we deeply appreciate your honest feedback. 🌟

Our packaging is designed to protect the product during international shipping, but we understand the importance of presentation, especially for a cherished item like this. We'll take your feedback to heart as we work on improving this. As for the stitching, it’s meant to be a unique and special touch, but it seems we missed the mark for you, and we're truly sorry for that.

We take all reviews seriously and never delete lower-rated ones, as they help us grow and address any shortcomings. If you’d like, please reach out with your order details so we can look into this further and find a way to make it right for you. Your satisfaction is very important to us! 💖

Valutata 5 stelle su 5

Fantastic doll beautifully made

Fantastic doll beautifully made, fabulous service and delivery!! My 11 month old granddaughter will love it(them now got the book.) would and will recommend to everyone. Thank you!

21 novembre 2024
Non scritta su invito
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Risposta di Leyadoll

Hi Emily! Thank you so much for your lovely feedback! 🥰 We’re over the moon that you’re happy with the doll and book, and we’re sure your little granddaughter will adore them too! Have a nice day!❤️

Valutata 4 stelle su 5

Issue resolved

These dolls are not suitable for 0+ as stated. Accessories eg material dummy is glued on and can be pulled off by infant. We have complained to company and are now being completely ignored. Such a shame as thought it would make a lovely first doll from reviews I had read. Very disappointing.
UPDATE we have now received a response from Leyadoll explaining white piece of dummy is supposed to hang free and it will not be choking hazard.
Due to this response I will amend my score as customer service was positive. I would recommend private messaging them directly via Facebook rather than email as they responded quickly to this.

21 novembre 2024
Non scritta su invito
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Risposta di Leyadoll

Thank you for bringing this to our attention. We want to assure you that safety is our top priority, and our dolls are carefully stitched to meet the highest standards. This situation is highly unusual, and we’ve never encountered this issue before.

Could you please provide your order number or reach out to us directly via social media? We’ll make sure to address your concerns as quickly as possible and resolve this for you. Your satisfaction means everything to us!

Valutata 5 stelle su 5

Amazing quality products

I purchased a doll, backpack and interactive book for our granddaughter and I was so pleased with the quality of each product. The doll is absolutely beautiful as is the book. Will definitely be purchasing again and look forward to building up a collection for our granddaughter.

28 novembre 2024
Non scritta su invito
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Risposta di Leyadoll

Hi love, thank you so much for your sweet words! 🥰 Knowing they're bringing joy makes our hearts so happy! 💖 We can't wait to help you build a beautiful collection for her—she’s going to have so much fun with it! 😍

Valutata 5 stelle su 5

I have bought quite a few of these…

I have bought quite a few of these dolls and books for my granddaughter and she loves them all. They are just gorgeous. Beautifully made, a wide range of styles to choose from and the company provide excellent customer service with easy ordering and timely delivery.

26 novembre 2024
Non scritta su invito
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Risposta di Leyadoll

Hi Ruth! Thank you so much for your kind words and support! 💖 Knowing they bring her so much joy makes everything we do worthwhile. Have a nice day!🥰

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