I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I’ve used Leightons in Farnham for many years and I’ve always had very good service. Yesterday was as good as ever. I arrived, cheekily I asked for a coffee, no problem. The contact lens check up... Leggi di più
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I popped into the Farnham branch of Leightons this afternoon with a concern about my right eye. I was very grateful to be offered an emergency eye health exam - nothing was too much trouble and for a... Leggi di più
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I wasn’t an existing client but certainly will be in the future! Emily was courteous , professional and took the trouble and time to fix my ‘Oliver Peoples’ glasses for me. Leightons didn’t even st... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Optometrista
- Audiologo
- Fornitore di lenti a contatto
- Grossista di occhiali
- Negozio di apparecchi acustici
- Ottico
Scritti dall'azienda
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Informazioni di contatto
46 Downing Street, GU9 7PH, Farnham, Surrey, Regno Unito
- 01252711369
4,8
Eccellente
85 recensioni
Ha risposto al 78% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear you had such a positive experience with us! Thanks for taking the time to share your feedback. If you need anything in the future, just let us know.
Fantastic!
Fantastic! I'm an existing customer and was unsure as to switch from glasses to contact lenses. The help and advice of the team was amazing, great chat about the pros and cons of contacts led to a decision to not to pursue at this time. I felt listened to and the right questions asked of me really helped the decision. I will definitely be back in the future and absolutely recommend.
3 aprile 2025
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Risposta di Leightons Opticians & Hearing Care - Farnham
Thank you for your feedback! We're delighted to hear about your positive experience with our team. It's great to know that you felt listened to and supported in your decision-making process. We look forward to welcoming you back in the future!
Happy with the services they delivered
Happy with the services they delivered. They have some excellent people doing their best. Jo is very friendly, professional and explain everything regarding the treatment she delivered.
18 marzo 2025
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Risposta di Leightons Opticians & Hearing Care - Farnham
Thank you for taking the time to leave such a positive review! We're delighted to hear that you were happy with the services Jo delivered. Jo and the team at Leightons are dedicated to providing the best care possible.
If you have any further questions or need assistance, feel free to get in touch. We look forward to seeing you again soon!
Professional, knowledgeable and excellent customer service
I popped into the Farnham branch of Leightons this afternoon with a concern about my right eye. I was very grateful to be offered an emergency eye health exam - nothing was too much trouble and for a modest fee, (given the extensive checks done), I left reassured and with no need to queue for hours in A&E. Many thanks to all.
15 marzo 2025
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're so pleased to hear about your positive experience at our Farnham branch, thank you for taking the time to share your feedback! Our team at Leightons is dedicated to providing exceptional service, and we're glad we could help with your right eye concern. Don't hesitate to reach out if you need anything else in the future.
Risposta di Leightons Opticians & Hearing Care - Farnham
Thank you for leaving your review. We believe you have since been able to speak with our team in Farnham to better understand your purchase. If you have any further questions, please do not hesitate to contact us.
Risposta di Leightons Opticians & Hearing Care - Farnham
Thank you for your glowing review! We're thrilled to hear you've had such a positive experience with us. Our team at Leightons always aims to provide exceptional service, and we're delighted to have met your expectations. If you ever need anything in the future, feel free to get in touch. We're here to help!
Appalling
Appalling I had an appointment for 10.00am at Farnham I had the puffer test done by a completely
incompetent person The chair not positioned - just told to put my chin on the pad and she just blasted away at my eyes being told not to blink - absolutely horrible Then waited and waited now 10.35 and told anther 10 minutes to wait or make another appointment
My eyes are still smarting from the blasting. Do they employ competent staff?
6 febbraio 2025
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're very sorry to hear about your experience at our Farnham branch. This is not the standard of care we strive to provide and we’d really appreciate the opportunity to learn more.
Please could you contact our dedicated patient support team via 0800 40 20 20 and select option 1, or email us at patientsupport@leightons.co.uk so we can discuss this further?
Excellent and thorough appointment.
My appt was with Evani Patel at 9.30 on 5th Feb. The whole process was pleasant and efficient with plenty of time given for questions and insights. I came away feeling confident that the examination was very thorough and that all my concerns had been addressed. Excellent experience.
5 febbraio 2025
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your positive experience with Evani during your appointment at Leightons. It's fantastic to know that you felt confident in the thorough examination and that all your concerns were addressed. Thank you for sharing your feedback!
Great Experience!
Such a lovely environment. The lady who done my eye test and the man who helped me choose my glasses were so so helpful/friendly and very professional! Would highly recommend!
27 novembre 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your fantastic experience at Leightons! It's great to know that our team made your visit pleasant and were able to assist you with your eye test and glasses selection. Thanks for recommending us – we appreciate it!
Great family business
A bit more expensive than some opticians but the service, equipment used and knowledgeable staff make it worthwhile
18 novembre 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear that you found our service, equipment, and staff to be so valuable during your visit. Our team at Leightons aims to provide top-notch care, so we're glad to know we hit the mark for you. Thanks for taking the time to share your positive experience!
Excellent service
Excellent service. Felt my eyes had really been tested.
8 novembre 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear you had an excellent experience with us and that you felt your eyes had really been tested.
Our team at Leightons always aims for the highest standards of service. Thanks for taking the time to share your positive feedback!
Fab service
Went in for a hearing check turns out i had a earwax blockage the person who did it was so so kind and patinence asked me whether i wanted to stay with my wheelchair or use the proived chair i had the option of using the booth or staying sat when i ran to check acessability they were so so helpful explaining everything. The person who did my hearing check let me feel the pressure of the suction device what a wounderful experience Adnan Khan gave just fab
22 ottobre 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your fantastic experience during your hearing check with Adnan Khan.
Adnan and the team will be delighted to hear your feedback. Thanks for taking the time to share your positive experience!
SHOULD HAVE GONE TO SPECSAVERS.
Leighton professes to be able to arrange home eye tests. That is a valuable facility for disabled housebound, When it came to it, they went AWOL.
17 ottobre 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We are sorry to have not been able to support you at this stage. As represented on our website we only offer home visit services for Hearing Care, but we cannot provide home visits for eye care as the company we used to refer to has changed ownership.
Please do get in touch with us should you wish to discuss this further.
Great experience
My experience at Leightons Farnham was great from start to finish. The shop itself is convenient to get to and is lovely and bright, full of great frames - it was so hard to choose just one pair! My eye test was really thorough; Evani was friendly and great at explaining the results of the scans and images to me as well as advising on changes to my sight and the best options for me. Jake was helpful and patient while I looked through dozens of frames! The whole experience was a pleasure and I was impressed by how quickly my new glasses were ready and with the communication about collection too.
27 settembre 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear your experience in our Farnham Branch was great, from start to finish! Evani, Jake and the team will be delighted to hear your feedback. It's fantastic to know that your eye test was thorough and that you found the perfect frames. Thanks for sharing your positive experience!
Thank you Farnham for a wonderful…
Thank you Farnham for a wonderful customer experience which started with booking an appointment to collecting my glasses. This is an optician that really does care about ensuring the customer comes first , tailoring your needs to the right product at the right price and at any time trying to ‘sell’ an expensive product if it’s not suitable in any way . My new glasses are perfect the lens brilliant the frame fitting perfectly. All the staff took time to ensure I was comfortable with the experience and big thank you to Jake who was brilliant in ensuring I bought the right frames , explained the lens options but most importantly listened , thank you Jake . I cannot recommend Leightons at Farnham highly enough .
5 settembre 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your wonderful experience in our Farnham branch! Jake and the team will be delighted to hear your feedback. It's fantastic to know that your new glasses are perfect for you. Thanks for sharing your kind words and for recommending us!
Fantastic customer service
Big mention to Jake who was very helpful and extremely knowledgeable about all the offers and different brands in store . I was so impressed with his customer service that I have made another visit to the branch even though it’s not the closest to my home.
3 agosto 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear about your positive experience with Jake! Our team strives to provide excellent customer service and it's fantastic to hear that you found his knowledge and assistance valuable. Jake and the team will be delighted to hear your feedback. We're looking forward to welcoming you back on your next visit. Thanks for choosing us!
Krish and staff always helpful and…
Krish and staff always helpful and informative
28 giugno 2024
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Risposta di Leightons Opticians & Hearing Care - Farnham
We're thrilled to hear that Krish and our team have been helpful and informative! Thanks for sharing your experience with us. If you have any more questions, feel free to reach out!
Excellent service
Really pleased with the excellent service received from Helena Jenkins-Hewes Very thorough examination and
good explanations.
1 giugno 2023
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Risposta di Leightons Opticians & Hearing Care - Farnham
Thank you for your review. Helena will be so pleased to read this!
Through eye test, friendly and effieicnt
Efficient appointment booking, convenient appointment and reminders sent. Friendly, helpful staff, well laid out store and displays. Thorough eye test and explanations of what was being checked at all times. Highly recommended for good service
29 ottobre 2022
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Excellent service and advice as always
13 agosto 2022
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Risposta di Leightons Opticians & Hearing Care - Farnham
Thank you for your review!
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