I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Leggi di più
L'azienda ha risposto
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Leggi di più
L'azienda ha risposto
Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su leadertrade.com
Scritti dall'azienda
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Scritti dall'azienda
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Informazioni di contatto
103 Whitby Street South, TS24 7LH, Hartlepool, Regno Unito
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,1
Molto buono
906 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Leader trade was very proactive
Leader trade was very proactive. As soon as I completed the Trade application form, they called me (Tony), told me stock availability and arranged the order very swiftly and smoothly. Very pleasant and proactive manner. Impressed.
11 settembre 2025
Non scritta su invito
Risposta di leadertrade.com
We're happy to hear that our team provided you with such prompt and efficient service. We appreciate your positive feedback regarding our proactive approach and smooth order process. Thank you for sharing your experience!
Belinda Everett
Trade Sales Supervisor
Very informative good customer service…
Very informative good customer service communications brought wrong length an the collection an replacement was swift
19 febbraio 2025
Great communication all the way
From opening my trade account to placing my order for a sample
Then ordering the product needed for the job. Allways informed of the progress Even got a message to say delivery was a hour away Great communication
6 agosto 2025
Ordered 5 doors (LT1465B2B) with…
Ordered 5 doors (LT1465B2B) with Leadertrade to the Scottish countryside and it arrived a couple of working days later.
Great prices, great stock, easy to deal with, delivery guy was fantastic, will definitely be back.
5/5
6 agosto 2025
Non scritta su invito
The delivery man was polite and very…
The delivery man was polite and very helpful
1 agosto 2025
Non scritta su invito
Staff were really helpful with my order…
Staff were really helpful with my order and making amendments. Doors of a good quality and as described on the website. Still to check them all over for any issues.
Delivery was excellent - good communication from delivery guys on time etc. very helpful with off loading.
28 luglio 2025
Non scritta su invito
This is the second time Jamie s has…
This is the second time Jamie s has delivered to us. On both occasions he has been prompt very helpful and so pleasant. It’s so lovely to get a delivery man that’s not grumpy and literally dumps the delivery with a grump and then runs away. I know these guys are on the clock but a pleasant 30 second exchange can make all the difference
28 luglio 2025
Non scritta su invito
The delivery driver James kept me…
The delivery driver James kept me posted on my order and arrived exactly when he said he would. Helped me load it into an awkward space which was extremely helpful
25 luglio 2025
Non scritta su invito
Jamie S provided a great delivery…
Jamie S provided a great delivery service. Called us 20 minutes prior to arrival. Carefully placed the heavy boxes in our prepared area and was generally very polite, positive and helpful. Thanks.
23 luglio 2025
Non scritta su invito
Risposta di leadertrade.com
Thanks so much for your kind words! We're delighted to hear Jamie S provided such a helpful and professional delivery service. We'll make sure he sees your feedback — it’ll mean a lot to him!
Best regards,
Belinda Everett - Trade Supervisor
Regret using Leader Trade
EDIT: No call back received, and I have sent 3 emails asking for a reply. Perhaps Leader Trade is closing down as this isn't how you'd expect to be treated if the company was looking to retain custom. Seems they just don't care.
First two doors were perfect. Third door has been a complete disaster. Misplaced order in the Leader system resulting in delay, delays in responding to messages, door not delivered in the time slot given, half of the order missing, door severely damaged in two places, new door received with fault which is visible when light hits the door - clearly not quality checked, delay responding to emails and calls, passed between departments and a rude call handler who misadvised and couldn't resolve the issue. I am hoping to receive a call back tomorrow from a manager with a solution and will update this review with the outcome but at the present time, I regret using Leader Trade.
21 luglio 2025
Non scritta su invito
Good service and friendly team
Good service and friendly team with the option to click and collect for a discount
11 luglio 2025
Risposta di leadertrade.com
Thanks so much for your great review!
We're really pleased you found the service good and the team friendly — that’s exactly what we aim for. It’s also great to hear the Click & Collect option worked well for you and offered extra value!
Kind Regards
Belinda Everett - Trade Supervisor
Excellent service
Excellent service, doors were perfect and well made. Delivery was fast and communication was excellent. Highly recommend
15 maggio 2025
Risposta di leadertrade.com
Thank you for your fantastic feedback!
We're so glad to hear that you're happy with the doors and the overall service — from the quality of the product to the speed of delivery and communication. It means a lot to know we’ve met your expectations and earned your recommendation.
Kind Regards
Belinda Everett - Trade Supervisor
Stuart at trade was very helpful…
Stuart at trade was very helpful sorting out my order. Very good service all round.
1 luglio 2025
Risposta di leadertrade.com
Thank you so much for your kind words!
We’re really pleased to hear Stuart was able to help with your order — he’ll be chuffed to know his support made a difference. Providing great service is what we strive for, so it’s fantastic to know you had a smooth experience all round.
Kind Regards
Belinda Everett Trade Supervisor
Risposta di leadertrade.com
We appreciate your feedback and are happy to hear that your items arrived on time. Thank you for taking the time to share your experience with us.
Belinda Everett
Trade Supervisor
Great company
Great company, delivered quickly and on time - good price and great quality!
24 giugno 2025
Risposta di leadertrade.com
Thank you for your fantastic review! We’re so pleased to hear that you were happy with the speed of delivery, the value, and the quality of our product. At Leader Online Limited, we work hard to provide excellent service and great value, so it’s incredibly rewarding to know we met your expectations.
Kind Regards,
Belinda Everett - Trade Supervisor
Great product on time very helpful when…
Great product on time very helpful when ordering
23 giugno 2025
Risposta di leadertrade.com
Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with the product and that it arrived on time. It’s also wonderful to know that our team was helpful during the ordering process — providing a smooth and supportive experience is something we strive for every day.
We truly appreciate your feedback and your support. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Belinda Everett - Trade Supervisor
Very disappointed
Kept waiting for over an hour to pick up a simple order which they brought three times and it was wrong!
20 giugno 2025
Risposta di leadertrade.com
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you described. We’re very sorry to hear that your order was not handled correctly and that you were left waiting for such an extended period — this is not the level of service we aim to provide.
We completely understand your frustration and appreciate you taking the time to share this feedback. Your experience has been shared with our team so we can investigate what went wrong and take steps to ensure it doesn’t happen again.
If you're open to it, we would welcome the opportunity to make things right. Please feel free to contact us directly at 01429241299 with your order information so we can follow up with you personally.
Thank you again for your feedback, and we hope to have the chance to restore your confidence in us.
Kind Regards,
Belinda Everett - Trade Supervisor
All good and dandy
16 giugno 2025
Risposta di leadertrade.com
Thank you for taking the time to share your feedback! We're delighted to hear that everything was "all good and dandy" — it’s always encouraging to know that our customers are satisfied with their experience.
If there’s ever anything more we can do to improve or assist further, please don’t hesitate to reach out. We truly value your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Screw's too long or missing, inferior plastic breaks upon unpacking, poorly primed with paint running. I would say decent price however after rectifying this not such a good price. Won't use again.
Screw's too long or missing, inferior plastic snaps just unpacking,
10 giugno 2025
Risposta di leadertrade.com
Thank you for taking the time to share your feedback — we genuinely appreciate it. We're very sorry to hear that your experience with the product did not meet expectations.
It's disappointing to learn about the issues with the screws, the condition of the plastic parts, and the paint finish. This is far from the standard we strive to maintain, and we understand how frustrating it must have been to encounter these problems straight out of the box — especially when it affects the overall value of your purchase.
Your comments have been passed directly to our quality control team for immediate review, as we take all feedback seriously and are committed to making improvements. If you're open to it, we'd love to learn more and make things right where possible.
Please feel free to contact our support team at 01429 241 299 or Help@leadertrade.com with your order details — we’d really appreciate the opportunity to address your concerns directly.
Thank you again for your feedback, and we’re sorry to have let you down this time.
Kind Regards,
Belinda Everett - Trade Supervisor
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