1ST LOCATE UK LIMITED Recensioni 139

LCS are appalling. I'm a landlord (one of the good ones!) and LCS were chasing me for a tenant's unpaid energy debt, saying that I'm the property owner, therefore responsible. Have they rewritten the law?! They didn't ask anything about the tenancy. Landlords are NOT liable when tenancy agreement in place. They tried to make me agree to a phone statement, admitting liability. No idea how they got my mobile number. Aggressive and persistent and they don't listen. I have full property management with an excellent agent who I keep referring them to. Apparently there is no debt and the void period paid for. Do not put up or believe with their spiel, just hang up and block their number. Shocking company. I didn't even want to put 1 star

Provide them with the facts and you will be okay. Recently, had an encounter with them regarding some investigation they carrying out for British Gas concerning some energy supply bill. The email response after reviewing the facts was professional and unambiguous. Wondering why they still have low reviews. Just provide them the facts and be professional as well.

Bombarded us with demands for payment for an Octopus Energy bill that we weren't liable for (we were previous tenants).. No idea how they got my details as Octopus claim they didn't give them out. If I hadn't checked we might have paid a bill that wasn't for us!!

My elderly parents have suddenly been bombarded with demands from LCS.
They have received 10 different demands so far!
All demands are for different amounts, from energy companies, all different dates, some are going back to 2023!...

I have called them and told them that my father is passed away, and that my mother is 82 and in care. These bills do not belong to them, they are with reference to a different address.

They responded by asking asking for half the money, as 'a deal'.

I am currently ringing the energy company to find out who has appointed LCS?
But they wont help me with any information referring to an address that isn't my mothers, as data projection.

This doesn't seems right?..
My mother is very intimidated by the demands.
EDF is not a good company. A couple of years ago, my daughter had her student loan taken from her account by EDF. She was a child at study. Not a bill payer. I had to fight tooth and claw to get someone there to listen and to get the money back. They never gave her back the full amount. It was £100 pounds short. We never got it back, the fight was too stressful for me to cope with. I’d never use EDF to supply my utilities!

track down family members of deceased people to chase their debt addressing letters to the deceased person even though they know the person is dead and has never had anything to do with the address they’re contacting. how there a running company i’ll never know you’re disgusting and aught to be ashamed. king of gdpr breaches and misconduct

I am been chased for tesco mobile debt that Tesco confirm I do not owe and said do do not pay them it's fraud. Dispute telling debt collector this i am still keen harassed for a ridiculous sum of £13.89. I am thinking of giving in and going to pay to get rid of them!!!!

They wrote me a letter asking for money. I was a victim of fraud and some how this company is using fraudulent details to contact me. I spoke to the energy company they claim to work for and they stated they do not employ them.

If you put their phone number into a search engine this comes up :

Phone number 03445439039 is most commonly reported as a Debt Scam, this number has Negative community rating, with 8,414 lookups and 15 user comments.

0344 543 9039 is a UK non-geographic phone number, which is not associated with any particular location, assigned to GCI Network Solutions Limited.

The highest activity was recorded in London (32.45%). Other cities: Leeds (17.35%), Birmingham (16.94%), Maidenhead (13.47%), Manchester (10.2%) and Reading (9.59%)
Based on user reports and analysis, the following categories were identified:

debtscam British Gas robocallautomated messagepayment

Wow, looking at the hundreds of 1 star reviews, you’d think someone is reading it and acting on it? I have suddenly got a letter from them about an Eon next bill for a period of a month in 2022 when the property was empty between tenancies. Eon next decided to sell the debt for an account addressed to the occupier using estimated readings.

In spite of providing all the documentation to LCS, meter readings, etc every couple of days a new person asks for the same documents again. Complete waste of time and no one seems to be interested in actually resolving the problem!

Shame on Eon for not managing their accounts clearly and selling a fake debt to LCS and then LCS for only being interested in offering a discount to end matters rather then getting to the crux of the issue? All bills on the property are settled

LCS is trying to get £193.46 from me, saying I owe it to E.on Next. But I've never had energy bills or an account with E.on Next. It seems like LCS just found me because I used to live at that place, without even checking if the claim was real. I have no idea how LCS got my info, but I'm guessing E.on Next gave it to them. I've already talked to E.on Next, and they told me I don't have an account with them.
LCS didn't even bother to contact the letting agency where I was renting from; they just sent me a bill.

This company are harassing me for £5681 on behalf of Octopus Energy for a house I have never lived out despite it being 3 hours in the opposite direction of any house I have ever lived at. And they want me to prove I didn't live there. It pertains to a property that I supposedly moved into in 2020 and the supply is still active now apparently. I have history in the Octopus accounts of the houses I live in which apparently isn't enough. I am sure Im not going to be the only person experiencing looking at the reviews!

I cannot tell you how incompetent this company is. I am also disappointed with Octopus Energy who LDS are apparently working too collect a debt on behalf of.

Firstly, I am over£500 is credit with Octopus Energy. However, some how I have been linked with a customer at another address. I have never lived at or owned if this other address, which is about 20 miles from where I live. I have emailed on multiple occasions, I also requested hire they got my personal information off which they will not tell me (I assume from Octopus). I have also now had multiple letters about a debt of £70 which I still do not owe. they want me to contact them but all off my contract has been fruitless. Even the address they are sending letters to is my wrong house number but they still get to me.

I do not know how they got my personal information, nor why they think I am connected to this other property, but I am now being harassed via emails and letters, which had been going on for months now. This is not acceptable, I have given up contacting them. They will have to waste more of their resources.

I had a debt with the DWP and this company was assigned to collect monies owed. I cooperated and agreed a monthly payment plan, and regular payments were taken. This payment plan has been in place for some years.
Recently, I have been contacted by the DWP saying that my debt to then was not being paid, so they are going to do a detachment of earnings.
I was confused as 1st Locate were still taking monies regularly. So I contacted them asking for statement of my account, and I got a reply saying that they no longer have my account and it has been returned to the DWP. Why the hell are these puppets still taking my money?

I’m extremely disappointed with how LCS (1st Locate) has handled my case regarding an EDF Energy bill.

After receiving a letter from LCS claiming that my company owed EDF Energy money, I contacted them and asked for a copy of the bill to understand what the charge was about. To my surprise, the bill they sent contained an account number, name, and billing period completely unrelated to me or my company. It was clearly someone else’s account.

I immediately emailed LCS on 8 October 2025 to point this out and asked them to correct their records. Despite this, I received no proper response. Days later, another representative from LCS emailed me again — this time referring to a completely different time period from several years ago, which still had nothing to do with me.

Then, most shockingly, they sent me another letter dated 24 October 2025 threatening “pending litigation.” This is unacceptable. I’ve already explained multiple times that their information is wrong, yet they continue to ignore my emails and send threatening letters.

This whole experience shows how disorganised and unprofessional LCS is. Their communication is inconsistent, careless, and extremely poor. They don’t seem to check facts before sending legal threats, and they completely ignore written correspondence.

It’s been frustrating and stressful to deal with a company that refuses to take responsibility for their own mistakes. Anyone who receives letters from LCS should be very careful, keep all records, and make sure to challenge anything that doesn’t look right — because they clearly don’t handle disputes properly.

Inevitably, any debt management or collection company will draw negative reviews from people due to the very nature of its insidiousness. These types of companies sit depressingly low in the moral food chain - shoulder to shoulder with pawnbrokers, crack dealers and bailiffs in terms of behaviour and approach.

The professionalism of the company is variable but, from a customer perspective, poor at best. Fragmented phone connection quality, contact agents often badly spoken, too brisk or too brusque, whoever you speak to here is incentivised by earning commission to either get you to make a payment, or commit to a payment plan.

It's no wonder the UK is going to rack and ruin, when businesses like this are allowed free rein, merrily hand in hand with the Sith lord of all entities, HMRC, on whose behalf they are often engaged. Such a union brings together two of the most feared and, dare I say it, despised types of entity in today's modern Britain. Sadly, there is no balance to the force here though - both of these populate a dark, soulless and dour space, where the very basics of humanity and kindness remain distinctly - and persistently - absent.

One could be mistaken for feeling sorry for the fellow humans who have chosen to work for these companies. However, spare your sympathy - in former lives, it's entirely likely that these lost souls were once witch hunters or Spanish Inquisitors, essentially getting into bed with the devil, and guaranteeing their eternal damnation to boot.

Should you have the misfortune to encounter this company, then as just another reviewer, I simply wish you well in your battle with the dark side. Scant comfort admittedly, but do remember that on the moral compass, you will always be above them.

Bullies of the worst sort. We were forced to pay a bill due to endless harassment. Even they agreed we did not owe the money - it was for electricity or gas or both at another address where we do not live. We couldn't stand the stress as we have disabled kids who need 24/7 care. These are the very worst of humanity

Took £5 for no reason. I don’t have any subscriptions and I’ve never heard of this.

They keep contacting you constantly and try to get money by putting pressure on your nerves. They have sent me dozens of emails, claiming that I owe a debt, even though at the date they mention I did not have any business and I never owed any company anything.

I have explained to them many times that they are accusing the wrong person, but they simply don’t understand — or rather, they do understand, but they are trying to pressure me into paying.

I strongly recommend everyone to completely ignore this company and not to pay them any attention. Sooner or later, they will be shut down due to the numerous complaints filed against them.

Sending constant nuisance spam messages that can't be blocked.

Company should be closed down by Acton Fraud

Painful to deal with.

Online payment website doesn't work and customer service staff have no interest in even trying to understand the situation.

THEY HAVE STOLEN FROM ME!

I had an arrangement set up with them...for them to take it and turn around and say the debt was sent back to the original creditor and I have overpaid them...only for them to refuse to refund me it!