Lawn Master Recensioni 

311
•
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Tim and his team from Lawn master (Sussex and Surrey area) have been looking after my lawn for a few years. They offer great service that's always professional with great results. They're really knowl... Leggi di più

Valutata 1 stelle su 5

The two fertilizer applications in June and August have destroyed my lawns. The last application was done when the weather was hot and dry. In the years I have looked after my lawns, the fertilizer pa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been using Lawn Master for over 5 years now, and the service has always been fantastic. Our lawn was in a terrible state before Lawn Master started to look after it. And now it has looked perf... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My lawn has never looked so amazing. After this dry hot summer I feared my lawn would not recover. Thank goodness for Lawnmaster as I had no need to be concerned. The previous company I used to u... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di cura del prato

Scritti dall'azienda

At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

311 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(311)

45 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Marvellous service and very helpful…

Marvellous service and very helpful polite knowledgeable staff

7 marzo 2024
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Risposta di Lawn Master

Hi Mr Herring, thanks for leaving this review. We're thrilled to hear about your fantastic experience with us.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Lawnmaster did exactly what they promised.

Lawnmaster operatives turned up on time, carried out the work they said they would quickly and efficiently, and gave advice on how to care for my lawn until their next visit.

15 maggio 2024
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Risposta di Lawn Master

Hi Ivan, thanks for leaving this review. It's a delight to about your positive experience and service you've received, which is something we pride ourselves on.

Thanks,
Lawn Master

Valutata 1 stelle su 5

Won't always do a free quotation

I contacted the person who covers the Hampshire area. I directed him to where he could park locally. At the appointed time I received an e-mail stating that he could not find a suitable parking space and therefore would not be able to do the job. All I thought was that he was going to call to do an assessment of the lawn and did not appreciate that he would being equipment on site to do the assessment. He said “We do need easy access to the van for products and equipment whilst carrying out work to the lawn and if the van is not parked within easy access and without risk of parking tickets it simply makes the small profit in the job at risk and is therefore not viable for our business model.” He did not bother to tell me about this issue beforehand and did not feel the need to contact me to see if there was any way that we could have overcome the issues. Very poor communication throughout.

21 maggio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi,

Thank you for your “review”.

First of all, please accept our apologies in delay replying to your “review”. We had flagged it with Trust Pilot and they have delayed assessing it two separate times, back-to-back.

We are still yet to receive a decision or response from Trust Pilot and at this point we have decided they clearly aren’t going to bother assessing it, so we now think it’s time for us to have our say.

We understand your frustration, and we have read all of your correspondence with Lawn Master in full, and I’m sorry, but we do not feel that your complaint is valid.

You contacted our Head Office on two separate occasions via our website live chat in a threatening manner, immediately demanding an apology, a discount and threatening to leave us a review on Trust Pilot and report us to Trading Standards.

The reason you have not received a free lawn analysis and quotation is because the operative was unable to park near your property. We can’t understand why you find this so difficult to grasp. In order for us to be able to provide a free quotation, or carry out any of our services, we do need to be able to get within a reasonable distance of the customer’s property. We are not willing to park illegally, without a residents parking permit and therefore risk a fine, just because you want us to.

The tone of your conversation with our staff via live chat is very aggressive and totally unnecessary.

Potential customers visit our Trust Pilot page to ultimately find out what people’s experience is in using our services. You haven’t even ever used our services.

On top of this, your review effectively accuses the Hampshire area of being run badly. The Hampshire area is one of longest established and most successful Lawn Master outlets.

I’m sorry that you did not get what you want out of Lawn Master, but unfortunately, we don’t negotiate with people who threaten us.

Furthermore, I’d also like to add that it’s a disgrace that Trust Pilot do not follow their own guidelines. The evidence we submitted to them regarding this review (the live chat transcript) proves a breach of multiple Trust Pilot guidelines, yet regardless of this, we haven’t even received a response from them.

Thank you,
Lawn Master

Valutata 5 stelle su 5

The 2 Matts are knowledgeable and…

The 2 Matts are knowledgeable and helpful. I previously had Greenthumb! Not in the same league!

21 maggio 2024
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Risposta di Lawn Master

Hi Robert, thanks for leaving this review. We like to say two Matts are better than one! And we can only think of one real winner here... :)

Thanks,
Lawn Master

Valutata 5 stelle su 5

Lawnmaster - Thumbs Up

Lawnmaster are always reliable and whenever I have a question regarding the lawn they go out of their way to give helpful well informed advice.
I have been using Lawnmaster for many years now and are very happy with the service.

6 maggio 2024
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Risposta di Lawn Master

Hi Kenton, thanks for taking your time to leave this review. We appreciate your custom over the years.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Ian Stephen’s at Lawnmaster has transformed our lawn,

Ian Stephen’s at Lawnmaster has transformed our lawn into a velvet paradise by making a tailored plan that suits our lawn's specific needs. The attention to detail ensures every blade of grass receives the treatment it deserves. What's more, their exceptional & friendly service comes at a good price making it accessible to all who desire a lawn worthy of admiration. With Ian leading the way, your lawn will not only look impeccable but also thrive for seasons to come. It’s definitely now the envy of our neighbours. My partner takes great satisfaction by gloating about it.

30 aprile 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Alison, thanks for leaving this detailed review - felt like we were there reading it! We will be sure to pass on your positive comments to Ian and his team.

Thanks,
Lawn Master

Valutata 5 stelle su 5

5 star service in the North Notts area

I first contacted Ian Stephens several years ago for help. He transformed my weed infested patch to a lush, green lawn. Now in a different property, our lawn needs some tlc and, having contacted Ian, he has come up with a plan that was clearly explained and certainly offers great value for money. I am confident he will have our lawn back to full health in no time. The communication from Ian, and Jenny in the office, is second to none and I would highly recommend their service to anybody living in the North Notts area.

25 aprile 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Ellen, thanks for leaving this review - Ian is the man with the plan! We will ensure your positive comments are pass over to Ian & Jenny :)

Thanks,
Lawn Master

Valutata 5 stelle su 5

Ian has brought our lawn back to life

Ian has brought our lawn back to life! It's been transformed from a patchy, weedy mess to weed free green carpet! Very knowledgeable and total value for money.

28 marzo 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Tom, thanks for the review. We like to think Ian as the "green reaper" but obviously doing the opposite job and bringing lawns back to life!

Thanks,
Lawn Master

Valutata 5 stelle su 5

Ian is nice and friendly

Ian is nice and friendly. Always gives a wonderful service

26 gennaio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Mitra, thanks for leaving this review and we'll pass your lovely comments over to Ian :)

Thanks,
Lawn Master

Valutata 5 stelle su 5

Highly recommend Ian Stephens

Highly recommend Ian Stephens....expert knowledge and advice, reliable and friendly.

18 febbraio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi John, thanks for your review about Ian we'll pass your positive comments onto him.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Grateful to Ian Stephens of Lawn Master

We moved into our house 18 years ago and have struggled with making our lawns be and look healthy. Our final solution was to engage Ian Stephens from Lawn Master in our quest. Ian has tended our lawns for a couple of years and I honestly think we could win prizes with them now. However it's not just the magic formula he uses for the lawns but the whole process from smooth booking, great reminders and communications in general. Ian always treats us and our property with the greatest of respect. The icing on the cake is that he treats Richard, our dog, so kindly, always bringing him treats. We are grateful for what Ian has achieved with our lawns and would definitely recommend him for his expertise with the lawns and the added value of the friendship that has developed over the years.

14 febbraio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Jill, thanks for leaving this review. It sounds like your quest has now been completed by Ian who's the man of the grass and canines apparently now also! We'll be sure to pass on your positive comments over to him.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Ian Stephen's and his team have been looking after our Lawn since 2018

Ian Stephen's and his team have been looking after our lawn since 2018, we were one of his first customers. Ian's background included green keeping at golf clubs so he knows what he is doing. Its very seldom we get any weeds in our lawns. If some do appear they are quickly felt with. I worked for Wilko for 45 years and even with staff discounts I could not buy products and look after my lawn for what Lawnmaster charges. Also if you don't spread the products properly your lawn gets scortched. I recommend him to family and friends.

14 febbraio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Grainger, thanks for leaving this review. Fantastic to hear how long your lawn has been tended to be Ian and his team! We'll ensure your comments are passed over to him.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Ian Stephens is fantastic at his job

Ian Stephens is fantastic at his job. He makes what looks like dead grass, come back to life. Ian is also very knowledgeable, friendly, professional and kind. I recommend him to all my friends and family.

9 gennaio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Carrie, thanks for leaving this review. Great to hear of the positive comments about Ian we'll be sure to pass these over to him.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Excellent service by Ian and his team

Excellent service by Ian and his team. Highly recommended

6 febbraio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Wayne, thanks for this review. We're pleased to hear of your positive experience and service you receive from Ian.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Really pleased with Ian's advice and…

Really pleased with Ian's advice and treatment of our lawn. After the very hot summer a year or 2 back, we re-seeded the lawn and it now looks amazing. Ian is very responsive to any queries, offering great advice. Highly recommended.

9 febbraio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi James, thanks for your review. Great to hear your lawn is looking great and Ian's worked his magic on it!

Thanks,
Lawn Master

Valutata 5 stelle su 5

I highly recommend Lawn Master.


We have been very impressed with the service provided, transforming our lawn by preparing, reseeding and maintaining it after chafer grub infestation. We are finding Ian and his team reliable and helpful.

23 gennaio 2024
Non scritta su invito
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Risposta di Lawn Master

Hi Forrest, thanks for your review. We're please of the service you've received from Ian and his team and we'll pass your comments over to him.

Thanks,
Lawn Master

Valutata 1 stelle su 5

A rip off

We have a very small lawn and were charged £25 for a job which takes a couple of minutes. In 2022 I asked to only have 3 visits pa but today I was told that I either had to have an aeration at a cost of £50 and 5 treatments pa or the cost would increase per visit to £55.

11 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

FIVE STARS FROM ME!!

Lawn master have completely transformed my lawn. I have been with lawn master for over 5 years and its the best decision I have ever made. I now have a perfect green, weed free lawn. I get compliments on my lawn daily, from very jealous neighbours.
Thank you lawn master for transforming my lawn.

25 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Our money wasted

We had a very scrappy front lawn and wanted it replacing, also the ground levelling and the ant hills removed. After spending around £1000 with Lawn Master there was no improvement to the grass itself although the ant hills had gone. They came back a couple of times to 'weed and feed' at £22 a time, but because we were so dissatisfied they didn't charge for the next couple of visits, after which we decided to cut our losses and dispense with their services. Friends and acquaintances kept mentioning how we'd spent such a lot for such a poor result so in the end I wrote to Lawn Master to voice my dissatisfaction. The reply came back from the man who had done to bulk of the work - full of excuses. He said that it was the ant hills that had made the ground look uneven, therefore no levelling was done. This is nonsense: when we brought in the excellent Leicester Landscaping Company to completely redo the garden, they needed to bring in a digger to level the ground as so much soil needed removing. The Lawn Master man also dared to suggest that the lawn had failed because we hadn't followed his instructions for watering. Utter rubbish. We had followed his instructions closely and watered our back garden in exactly the same way, and it's fine. Briefly, we wasted our money. My regrets are that I didn't complain at the time to demand a refund and that I didn't check out the company on review sites - if I had I would never have employed Lawn Master

1 giugno 2023
Non scritta su invito
Valutata 4 stelle su 5

Belle surprise

Mon robot Worx étant en réparation depuis 2 mois, j’ai acheté il y a deux jours un lawn master sans fil en solde à 390€ chez Mr Bricolage et mon gazon 800 m2 est à nouveau parfait.
Super petite machine très facile d’utilisation, à peine déballée immédiatement opérationnelle.
Très satisfait!

9 luglio 2023
Non scritta su invito

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