⭐⭐⭐⭐⭐ I had a really good experience with Sienna from Laters.com. She was very kind, patient, and helpful throughout the whole process. I was worried about my booking and refund, but she supported... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I'm so glad I found out about this website. The process was so smooth and the booking was 100% legitimate! I'm in a long distance relationship with my fiance and I've been missing him a lot so I decid... Leggi di più
i looked at other FNPL sites and the ticket prices tend to be higher to begin with and increase quickly. flyfairly prices seem lower and more stable over a longer period of time. one area of improveme... Leggi di più
Had trouble with the booking for my infant name. Contacted fly fairly support, and was helped by the team. They manage to rectify and include my infant full name inside the air ticket ! Really want to... Leggi di più
4,8
Eccellente
232 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Laters
Lisa, love that it felt easy. That’s exactly what we aim for. Thanks for giving us a shot, we’re genuinely grateful! 💜✈️
Ashley was a gem!
Ashley was a gem, she was precise and patient in answering all of my questions. I was unable to locate my booking and she found it-giving me the exact information. Thanks so much.
10 luglio 2025
Non scritta su invito
Risposta di Laters
BillionaireCat, you’ve got taste and nine lives worth of good judgment. Ashley pounced on that missing booking like a pro, no scratching around, just smooth fixes and feline-level focus. You’re purrfection for shouting her out! 💜✈️
Fast and easy process
4 luglio 2025
Non scritta su invito
Risposta di Laters
Abdoulie, short and sweet. Just like the booking. Fast, easy, and exactly how it should be. Appreciate you 💜✈️
Was simple and clear to book a flights
Was simple and clear to book a flights. Thank you
4 luglio 2025
Non scritta su invito
Risposta di Laters
Noah, Cebu getaway locked in and Angel came through like, well, an angel. Seamless, stress-free, and smooth from start to finish. That’s what we love to hear! 💜✈️
Very nice and easy along with great price
Was all very simple easy and couldn't fault the price of the flight for using clearpay was a massive help. I have contacted before flight to ask a question and have had an early morning reply so 5 star company just hope all goes as well in the airport with no let downs which I am not expecting they seem 110 percent amazing thank you
4 luglio 2025
Non scritta su invito
Risposta di Laters
Annabel, you're basically the MVP of vibes. Clearpay? Crushed it. Early morning reply? Served fresher than your breakfast. Now we’re just hoping the airport treats you like the queen you clearly are. If not, we riot (politely) 💜✈️
Fares are significantly higher compared…
Fares are significantly higher compared to many other booking platforms
3 luglio 2025
Non scritta su invito
Risposta di Laters
Hi A Leba!
We couldn’t find any booking under your name, so this one’s a bit of a mystery. If you didn’t book with us, creating a brand new Trustpilot account just to leave your first review (instead of dropping into our live chat) feels like a missed opportunity 😬
If you’d actually found a cheaper like-for-like fare with the same flexibility and inclusions, we probably would’ve thanked you and offered a cheeky staff discount.
For context, our fares include taxes, card fees, and servicing, so what you see is what you pay. No sneaky extras or payment surcharges at checkout that are so common with other platforms ☺️ We also offer BNPL and crypto with zero added fees, even though they cost us more to provide.
Still happy to help if you want to compare properly ☺️
Fly Fairly Crew 💜✈️
Superb Customer service
Superb Customer service. Sasha and Ashley are really knowledgeable and helped solved all my problems smoothly. Highly recommended for all. Thumbs up for this wonderful team
1 luglio 2025
Non scritta su invito
Risposta di Laters
Jason, Sasha and Ashley are doing a little happy dance right now. Appreciate the kind words and the thumbs up. We’ve got your back anytime. Thanks for flying fairly! 💜✈️
I want to thank Angel for assisting me…
I want to thank Angel for assisting me with gaining access to my booking information. He/She was prompt in responding to all of my emails.
29 giugno 2025
Non scritta su invito
Risposta di Laters
Aliya, Angel’s living up to the name! Quick replies and booking help locked in. Glad we could get you sorted. Thanks for flying fairly! 💜✈️
Risposta di Laters
Zac, short and sweet. Just like your booking. Fast is what we do. Appreciate the love 💜✈️
I needed to travel to Melbourne with my…
I needed to travel to Melbourne with my dog, and dealing with airline websites was a hassle. Fly Fairly turned out to be surprisingly simple to use. I reached out to their support team to clarify the pet travel policies, and Angel responded quickly and was really helpful. The trip went smoothly without any problems. I’d consider booking with them again if the fare is reasonable.
23 giugno 2025
Non scritta su invito
Risposta di Laters
Peter, flying with your dog and pulling it off smoothly is top-tier travel energy.
Glad Angel could help clear things up and keep it simple. Appreciate you trusting us with the trip. We’ll be here when you and your pup are ready for the next one. 💜✈️🐾
An amazing experience
An amazing experience, professional and stress free. In addition Delilah was kind and had excellent customer service skills.
23 giugno 2025
Non scritta su invito
Risposta di Laters
Eleanor, you just made Delilah’s day. Stress-free and smooth is what we aim for, and we're so glad it landed right. Thanks for flying fairly with us 💜✈️
Risposta di Laters
Jenny, multiple bookings and still going strong? Love to hear it. Simple, helpful, and always here when you need us. Thanks for flying fairly! 💜✈️
Easy to book, but there is no cs so difficult to reschedule
New booking web, a good one, but still need to improve on CS and rescheduling.
12 giugno 2025
Risposta di Laters
Daniel, appreciate the feedback. If anything ever comes up, just reach out via the chat on Fly Fairly or reply to the CX email linked to your booking. We’re online 12 hours a day, 7 days a week, and usually reply within minutes. Let us know how we can make things even better 💜✈️
Our First Great Grandchild Surprise.
Well I planned to go over and surprise my Granddaughter and her first baby. Fly Fairly had great prices and where easy to book my trip over and back. Thanks Fly Fairly for helping me carry out my plans.
6 giugno 2025
Non scritta su invito
Risposta di Laters
Love this, Wayne! We’re honored to be part of such a special moment. Wishing you and your growing family all the joy in the world 💜✈️
Easy and very convenient booking…
Easy and very convenient booking experience. Fair prices . Excellent
5 giugno 2025
Non scritta su invito
Risposta di Laters
Easy, convenient, fair, you just described our dream personality. Glad the booking hit right without any stress tax.
Come back anytime. We’ll keep it simple and sweet, just how you like it. 💜✈️😌
FlyUnfairly: 16% Non Refundable Service Fee
BE CAREFUL - FlyFairly charges a non-refundable service fee (£180 or 16% in my case) just to book a flight — something I’ve not seen with other travel platforms, do not miss it!
I only realized I paid that fee after canceling the flight within Etihad’s 24-hour free cancellation window. Etihad confirmed I was eligible for a full refund, but FlyFairly refused to return their service fee, stating they were doing me a “favor.”
They also mishandled my booking, listing my wife and children as adults and omitting my infant entirely. When I contacted them, they blamed the airline’s system and claimed the airline had approved the correction, but no change appeared online, and I didn’t feel comfortable taking that risk without seeing confirmation. I canceled within 20 minutes.
Their customer support was unprofessional — using emojis, dismissive tone, and avoiding responsibility. At one point, they claimed refunds are considered on a case-by-case basis, but this message was later edited and removed, which raises concerns about transparency.
Regardless of how they justify it, the fact remains: they charge you a high service fee to book a flight online, and it’s non-refundable.
Most platforms do not do this, and I strongly suggest booking elsewhere especially if you end up having to cancel and communicating with them
5 giugno 2025
Non scritta su invito
Risposta di Laters
Steve’s review is polite, which was not quite the abusive language we experienced in chat 😅 (we keep full logs, Steve).
The real story? He asked to cancel, got refunded. The end ☺️💜
- Etihad confirmed all three passengers were booked correctly. The infant not showing was a known display glitch on their side (we can’t control airline system errors unfortunately!)
- He asked us to cancel, and we secured a full refund, even though the fare was non-refundable
We’ve all met a 'Steve'; 100% refund for his non-refundable flight (even though the airline said no) and he still reviews us like we stole Christmas 😅🤷♂
We still love you, Steve.
Fly Fairly Crew ✈️💜
A very smooth transition very impressed
A very smooth transition very impressed
4 giugno 2025
Non scritta su invito
Risposta di Laters
Thank you for the love, Cheryl! Thanks for the kind words and the classy energy. Come back anytime for more smooth moves and zero stress. 💜✈️😎
Angel
Angel, the agent who helped me, she was very kind to help me with my inquiry. She responded very promptly and even did extra mile just to help me.
30 maggio 2025
Non scritta su invito
Risposta di Laters
Jean, thank you so much for the lovely words. You’ve got Angel smiling so hard she might float off her chair.
We’re really glad she could help and make things feel a little easier. You’re always welcome here any time you need a hand or a flight. 💜✈️😊
First time booking here
First time booking here and I had questions about my booking code and TSA pre-check. Angel seems to help everyone here and helped me as well. Answered all my questions easily, fast and reliably. I took that info and was immediately able to navigate thru the airlines booking process to confirm seat selection and status. Thank you! This makes me more confident in my upcoming trip!! Many thanks!!
29 maggio 2025
Non scritta su invito
Risposta di Laters
Stacie! First-time flyer vibes but handled it like a frequent flier with main character energy.
Angel’s basically customer service on caffeine so no surprise she had your back. Glad you got the seat sorted and the TSA pre-check flex locked in. Confidence looks good on you.
We’ll be here cheering you on from departure to arrival. 💜✈️🫶
Risposta di Laters
Easy and flexible is the dream combo. Appreciate the no-fuss energy. You kept it simple, and we’ll keep it smooth for the next one. 💪✈️💜
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