Twice I’ve been sent the wrong fitting, a no hole celling rose instead of a three hole celling rose. Their phone line doesn’t work and they don’t respond to emails, absolutely awful, don’t buy from th... Leggi di più
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The items purchased were described in detail on the listing including one critical dimension that other sellers ignored. Whilst the cost per unit was higher than I was comfortable with, this was the o... Leggi di più
I placed a small order of two bulbs for an electric fire. They arrived 11 days after I placed the order. The bulbs themselves are fine and work okay. I tried to contact Lancashire Lighting to find ou... Leggi di più
Have bought before from Lancashire Lighting, but still checked for competitive price. It turns out they were the cheapest for this item, so I ordered from them again. The two lights ordered were well... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Lancashire Lighting, your one stop online lighting megastore bringing you high quality lighting at discounted prices. We are one of the most well-known and reputable lighting wholesalers in the UK. We are a small family-run business who operate on a national scale. You will find a wide selection of products for the home and garden all at discounted prices. For the past 70 years we have been supplying lighting to high-street retailers and the general public. We have accounts with all leading lighting manufacturers such as: Inspired Lighting, Dar, Diyas, Mantra, Searchlight, Eglo, Endon, Philips plus many more.
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Terrible customer service for damaged/not as described items
I ordered 4 light fittings and prepared my wall ready to fit them after redecoration. I discovered 1 of the fittings was damaged and one was completely different. I have called customer services multiple times over 5 months to try first to get replacements and then a refund. Each time, they lied to me, saying they would action the replacement/refund later that day. They never did. In the end, I had to try to get a refund though my credit card, I’m left with a wall that needs redecorating again (at cost) and many wasted hours on hold.
15 giugno 2023
Quality product at fair price and prompt delivery
With a large variety of options on a well organised website with meaningfull filters it was easy to find a product that we were looking for with a fair price.
The ordering process was easy, the high quality product was promptly delivered.
5 agosto 2023
Excellent company
Excellent speedy service. Excellent quality. Excellent value for money.
30 luglio 2023
Love the light and delivery was so quick
30 luglio 2023
Quality product
Quality product, exactly as seen online. Quick, no hassle purchase on the website. Quick delivery.
24 luglio 2023
Great product and very quick delivery…
Great product and very quick delivery turn round time.
24 luglio 2023
Absolutely abysmal
Shame I couldn’t have scored this company no stars! Awful, poor quality, product which arrived with scratches and a chip in the paper thin wood surround. Called the company within 5 minutes of opening the box to arrange a return and the customer service was then absolutely appalling with the employee stating their company policy superceded UK distance selling regulations. We are being refunded by PayPal thank goodness as I wouldn’t want to speak to this company again - woeful!!
9 luglio 2023
Avoid avoid avoid!
Avoid avoid avoid!
I placed an order for four light fittings and decided to return two. I sent both back via Parcelforce and have proof of delivery for both lights.
They have only refunded one. They accept they received the other in their warehouse but it has been lost by their warehouse and because of that, they won’t give me a refund. The value of this light fitting is over £250.
My many emails have been ignored and the manager refuses to call me back. In all my years of online shopping (and I do a lot!), I have never experienced a retailer who admits they have the parcel but won’t process the refund because they don’t know what they did with it. Poor service and very questionable business practices. I wish I read the other reviews here before I ordered from them, especially the one about their appearance on Rip Off Britain.
I will have to take this further as they have essentially kept £250 from me. Save your sanity and order from elsewhere.
Edit - Lancashire Lighting tried to have this removed claiming it is harmful or illegal. As my review is factual and truthful, it has been kept up.
Second edit - the response by Lancashire Lighting is false. The Goods Return Note had the correct description and code - I still have a copy of it. In one of my many emails that were ignored, I provided a copy of the Goods Return Note so they knew exactly what I had returned. It is no doubt more than a coincidence that 12 hours after I posted this review, which they tried to have removed, they processed my refund. I would strongly suggest that everyone avoids this company.
16 maggio 2023
Risposta di Lancashire Lighting
Thank you for bringing this matter to our attention. We appreciate your understanding and patience throughout this process. We would like to clarify the situation regarding the delay in processing your refund.
Upon reviewing the details of your return, we discovered that there was an error in the item code you provided for the returned products. This discrepancy caused confusion and required us to conduct a thorough investigation, including reviewing the CCTV footage, in order to identify the exact item you had returned. We want to emphasize that this task is time-consuming and cannot be completed within a few minutes.
After carefully examining the CCTV footage and cross-referencing the information, we were able to locate the specific item you had returned. Once we confirmed its identity, we promptly processed the refund for that item. We apologize for any inconvenience caused during this process and understand that it may have caused frustration on your part.
In order to ensure smooth and efficient processing of returns in the future, we kindly request that you provide accurate and complete information, including the correct item codes, when initiating any returns. This will help us expedite the process and prevent any unnecessary delays or confusion.
We apologize for any inconvenience caused by the delay in processing your refund and appreciate your understanding.
Lovely quality
Lovely quality. Even better than I expected. Arrived very quickly and very well packaged. Haven’t put them
Up yet as room isn’t ready but I can’t wait to see how they look. We have purchased them as bedside reading lights. Very happy with our choice and would highly recommend purchasing from Lancashire lights.
30 giugno 2023
Excellent service
27 giugno 2023
Brilliant service at a reasonable price…
Brilliant service at a reasonable price too.
Will be using Lancashire lighting GAIN.
22 giugno 2023
Product lines were extensive and prices…
Product lines were extensive and prices very good and the service was great
20 giugno 2023
Quick, easy, would recommend
We ordered an external lantern to match our existing ones. The website was simple to use, it came promptly and was well packaged and undamaged. Just need to put it up now!
16 giugno 2023
Easy to find what I wanted from a great…
Easy to find what I wanted from a great range of choice, Kept well informed of delivery and all delivered on time.
5 giugno 2023
Complete rip-off
Simply did not to supply the item I ordered. Despite numerous emails and phone calls they have still failed to supply or give a refund.
Total bunch of rip-off merchants.
14 febbraio 2023
Not received product
28 maggio 2023
Placed order on a Sunday
Placed order on a Sunday, said will be delivered in 2-3 working days! It’s now Thursday and I’ve not had a link to track the order, let alone receive the order! Tried to ring, cannot get through! A shambles! Will take to court if I don’t get the money back!
3 giugno 2023
Risposta di Lancashire Lighting
Hello,
Thank you for your feedback. I apologize for any confusion caused. We have actually informed your colleague, Jayne, about the current unavailability of our stock, and we have promptly issued a refund to you. I'm not sure why you mentioned taking us to court. I kindly request you to check your bank account, as you should see the refund has been processed and returned to you.
If you have any further concerns or questions, please don't hesitate to let us know. We value your satisfaction and want to ensure everything is resolved to your satisfaction.
Thank you for your understanding.
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