DO NOT order a gown from ladyblacktie. The dresses are mis sized and the return policy is misleading. You cannot return for your money back - only for store credit. If you pick the perfect dress th... Leggi di più
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My experience has always been very positive. I have purchased many dresses with Lady Black Tie, most recently a gift for my niece, the Giselle Dress. I found the email customer service to be helpful w... Leggi di più
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Wow this store is absolutely amazing! Great quality dresses, super fast delivery and the BEST costumer service ever!!! 10/10 SO thankful for this store, the owner and their costumer service team reall... Leggi di più
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Purchased a Christmas gift which was delivered 11/25/25 so it was not tried on until Christmas day the dress is small for what was described in there size chart. They refused a return saying it falls... Leggi di più
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3,1
Nella media
65 recensioni
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Extremely deceptive store
Extremely deceptive store, low quality dresses that don´t match the photos. The dresses are badly sewn, they are completely unapologetic and have terrible customer service. They made me believe I would get a refund, made me pay $100USD and then said that they would only give me store credit.
20 agosto 2025
Non scritta su invito
Risposta di LBT
Hello Monica,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We take feedback seriously and are committed to addressing your concerns. Our team strives to provide accurate product descriptions and high-quality items, and we apologize if your dresses did not meet expectations. Regarding the return policy process, we understand your frustration, and we’d be happy to clarify any questions, concerns you may have regarding your store credit return.
Kindest,
LBT
This store is an absolute ripoff
This store is an absolute ripoff. DON'T FALL FOR THEIR SCAM!!! They only offer store credit and I've tried to purchase THREE dresses, then they come back and say they're all out of stock. Even with my horrible experience they still refuse to give a refund back to my original payment method.
6 agosto 2025
Non scritta su invito
Risposta di LBT
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We take feedback seriously and are committed to addressing your concerns. We understand how frustrating it can be to be waiting on a high demand item that is out of stock. Regarding the return policy process, we understand your frustration, and we’d be happy to clarify any questions, concerns you may have regarding your store credit return.
Kindest,
LBT
I am very upset about your return…
I am very upset about your return policy. I purchased an item in good faith, also purchased the package protection. It doesn't fit, the material is very cheap looking. I want to return it for a full refund.
I would rather give this item to Goodwill or another charity than get store credit. In 2025 this is not how we do things in the USA.
6 giugno 2025
Non scritta su invito
Risposta di LBT
Thank you for taking the time to review your experience, we're so sorry to hear it didn't meet your expectations. With the package protection, you have insurance in case it is lost or damaged and a free return label to return the item should you choose. If you need help with anything else, please reach out to us by email, we're happy to assist! <3 LBT
I didn’t like my experience in this…
I didn’t like my experience in this store. I bought dresses online and didn’t fit well and their return policy is horrible. They only give store credit.
1 aprile 2025
Non scritta su invito
Risposta di LBT
Thanks so much for taking the time to leave us a review.
We would like to express our apologies for the experience you had with us. It is our utmost priority to provide our customers with a superior shopping experience, and we regret that we fell short in this instance.
To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website.
We would like to let you know that our size guide serves as a general reference and individual variations may occur. We regret any inconvenience this may have caused you. We kindly suggest that you provide us with your measurements for further assistance. Rest assured, we strive to accommodate our customers to the best of our ability and offer advice for sizing and fit.
Should you have any further inquiries, please do not hesitate to contact our Customer Service Team at info@ladyblacktie.com
Kindest,
LBT
Disappointed in purchase
I purchased my daughter’s prom dress from here but when the dress arrived it didn’t fit. Of course they have a store credit policy only so I’m just out of $200. Please be careful and read the fine print had I know I would’ve never ever bought a dress from this place.
30 marzo 2025
Non scritta su invito
Risposta di LBT
Thanks so much for taking the time to leave us a review.
We would like to express our apologies for the experience you had with us. It is our utmost priority to provide our customers with a superior shopping experience, and we regret that we fell short in this instance.
To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website.
We would like to let you know that our size guide serves as a general reference and individual variations may occur. We regret any inconvenience this may have caused you. We kindly suggest that you provide us with your measurements for further assistance. Rest assured, we strive to accommodate our customers to the best of our ability.
Should you have any further inquiries, please do not hesitate to contact our Customer Service Team at info@ladyblacktie.com
Kindest,
LBT
Devolución
Devolución
He pedido la devolución de un vestido que suelta mucha escarcha y me causa alergia y no me quieren devolver el dinero! Es una estafa. La tela es malísima.
8 luglio 2024
Non scritta su invito
Promtastic 😍
My daughters prom dress was a total sensation 👏
Be careful re the import charges!
1 maggio 2024
Non scritta su invito
Risposta di LBT
Gaynor,
We are so thrilled you had a positive experience with us and are happy to hear your daughter loved her dress! Hopefully some changes to UK tariffs and taxes come soon like were are hearing they might!
LBT
Their customer service was truly…
Their customer service was truly exceptional! They went above and beyond to accommodate my needs during a particularly stressful time as my deadline loomed closer. The accuracy of their sizing was impeccable, making shopping with them a definite 110% recommendation from me.
10 maggio 2024
Non scritta su invito
I retuned the dress and no credit and…
I retuned the dress and no credit and there is no way to get a hold of them ! The dress almost cost $100! Don’t trust them !
24 aprile 2024
Non scritta su invito
Risposta di LBT
Hi Wendy!
Your return did not get back to us yet at the time you wrote this review. It took 4 business days since you shipped it to us to reach us. Your return credit was processed the same day it was delivered! We are very fast & process return credits within 1-2 business day of the day it reaches us.
We are quite easy to get a hold of by email; however we did not receive any emails from you at all, we would have loved to check your return tracking number and could have provided you with the update.
Kindest,
LBT
Poor quality
Poor quality. Does not offer refunds. Would not recommend. Better off ordering cheap dress off Amazon.
23 aprile 2024
Non scritta su invito
Risposta di LBT
Hello Stacy,
Thank you for sharing your experience. We're sorry to hear this, as our team works hard to design and stock incredible pieces for our customers. We appreciate your feedback as we continue to grow our company.
Kindest,
LBT
We came. We saw. We purchased!
We were greeted by a knowledgeable staff. They explained the procedure of picking 4 dresses and going directly to the fitting room. It was so easy. There were two of us shopping together and as we finished with a dress we hung it outside the room and got new ones. The process was so easy. We each got ourselves the perfect prom dress. I could not have been happier. My suggestion to anyone thinking about shopping at this amazing store: Go early! You will want to try on so many dresses to get just the perfect dress. I am 6 ft tall and I found a dress long enough. My friend is much shorter but needs a dress with a fuller bust, she found the perfect dress. It really was a great experience! Thank you Lady Black Tie.
30 marzo 2024
Risposta di LBT
Ginger,
Our team absolutely loved your visit! Thank you so much for sharing your positive experience, we are so happy you and your friend both found a gown you love and feel confident wearing - have the best time at your senior prom!!!
Kindest,
LBT xo
Absolute wonderful experience!! I highly recommend Lady Black Tie!!
My daughter and I had a wonderful experience while at your store. She tried on 4 dresses and the last one was meant for her and she felt like a princess. The two women who helped her were wonderful and so helpful! She can’t wait for prom and to wear the dress!
15 marzo 2024
Non scritta su invito
Risposta di LBT
We are so happy you found a dress you love in our store! Thank you for sharing your positive experience, we appreciate your business. Xo - LBT
BEST SERVICE EVER!!
JUST WHEN I THOUGHT CUSTOMER SERVICE WAS A THING IF THE PAST... I experienced the Lady Black Tie excellence!
My daughter had tried on several prom dresses in multiple stores, and we were sure of the size. She decided on a dress from the Lady Black Tie website. When she tried it on, it was definitely the most beautiful, but was too small. I shipped the dress back, thinking it was going to take several days to get the exchange. I was nervous because her prom is in a couple of weeks, so I sent an email to inform LBT. To my surprise, LBT responded the same day I shipped the item and had the replacement in the mail the very next day! I will definitely continue to shop here. Their level of service is PRICELESS!
24 marzo 2024
Non scritta su invito
Risposta di LBT
LaTonya,
Thank you so much for sharing your positive experience. We appreciate your kind words and we will definitely pass them on to our team! We are so happy your daughter found a dress she loves, we hope she has the best time at her special occasion!
XO - LBT
Lady Black Tie customer service is…
Lady Black Tie customer service is exceptional. They contacted me in a timely manner with any issues I had with no problems. They handled my return very well. This is the best online customer service I’ve been in contact with in a long time. They are caring and considerate. Thank you so much I’ll definitely be doing business with you again❤️
14 marzo 2024
Non scritta su invito
Risposta di LBT
Katrina, Thank you for sharing your kind words and we're so happy to hear you found a dress you love. Thank you for your business! -LBT
My order came very quickly
My order came very quickly. The items were high quality and looked just as expected. The fit was just right as well. The customer service at Lady Black Tie is excellent! Highly recommend!
8 marzo 2024
Non scritta su invito
Risposta di LBT
Lynnsie, Thank you so much for sharing your positive experience. We appreciate you so much! xo LBT
Unresolved Order Issue and Lack of Response
I am writing to express my extreme dissatisfaction with the service I have received regarding order
I mistakenly placed the order and promptly realized my error. I immediately sent an email before confirmation, requesting that the shipment not proceed. Unfortunately, I did not receive any response. In an attempt to rectify the situation, I returned the package, and DHL has confirmed its successful delivery to Lady Black Tie.
Despite numerous attempts to contact you via phone and email over the past month, I have not received any response or acknowledgment. This lack of communication is both frustrating and unacceptable. I would appreciate prompt attention to this matter and a resolution to the issue.
14 ottobre 2023
Non scritta su invito
Risposta di LBT
Hello Wafa,
We are so sorry to hear your experience has left you feeling this way. We only want our customers to love shopping with us, so it's so disappointing this has not been the case.
I am seeing you have emailed our customer service team 5 times this past month, and we have replied to you every time. If anything is unclear, I would invite you to review the replies, or reach out again if you have any new question that needs clarification.
Kindest,
LBT
I placed an order by accident (more…
I placed an order by accident (more items were in bag than intended). I reached out to company IMMEDIATELY through email as they did not answer their phone as it was Sunday. Monday at 9:00 I receive an email saying the items shipped out already which is a RIDICULOUS response as it wasn’t even placed until Sunday afternoon and there was no way that a UPS pickup could’ve been scheduled so quick. When I asked for a manager’s contact information to speak to on the matter, the email stopped responding.
This is TERRIBLE customer service and so disappointing. Tried calling multiple times to speak to someone and no one. Again, I understand policy but I reached out immediately to correct the issue.
EDIT: Nowhere did it say you cannot cancel or modify your order according to your policies. For my email, I asked to speak with a manager and did not get any response. I called and the message says to email or call back during business hours. I called back during business hours and still no response.
28 settembre 2023
Non scritta su invito
Risposta di LBT
Hello Laura,
We apologize for any frustration that has stemmed from our policies and operations. The dresses you ordered had ‘ships out in 1 business day from order’ on them, these get sorted immediately through our warehouse for fast shipping which starts as early as 5 or 6am Monday after a big sales weekend. To achieve the fast shipping for every customer who placed an order, that means we cannot cancel or modify an order after it is placed especially during high volume/peak ordering seasons, sorry about that.
We have not had an active phone line in many years. Our old line is an auto-message that instructs customers to email us for customer service. Calling it repeatedly means you would be hearing the same message over and over instructing you to email us. We see that customer service replied to your email inquiries and provided all relevant information.
Thank you for understanding, please reach out if there is anything else we can assist with!
Kindest,
LBT
Speedy formal dresses
The speed of shipping and exchange processing is outstanding. Nice choices of dresses, but they need to design the slits to be about 4 inches lower on the leg of most of their dresses. They would sell twice as much if they did this.
20 aprile 2023
Non scritta su invito
Risposta di LBT
Thank you for sharing your positive experience! We are happy to hear you love your dress, and we also appreciate your feedback about the slits on the gowns - we will share this with our buying team and work to improve!
Kindest,
Lady Black Tie
This place is a scam
This place is a scam. Do not order from here. They do not answer the phone and emails get sent back. I have not received the dress that I ordered almost a week ago. They send their clothes by USPS which is questionable. Now I have to take this further and get my money back or file a suit
12 aprile 2023
Risposta di LBT
Hi there,
We are so saddened to hear this! :( We have sent a request through Trustpilot to learn your full name and order number so we can see what has gone on. Hopefully we can work on a resolution for you. Looking forward to your reply
Kindest,
Lady Black Tie
Edit: This customer's shipping issue was resolved.
This place has the worst customer…
This place has the worst customer service I have ever dealt with. We bought the same dress but two different sizes online. When checking out, there’s a small box that says you agree with the terms although they make it very difficult to find the terms. If I had know I would only get a store credit, I wouldn’t have bought 2 dresses and probably not even one. The dress is too revealing on my daughter and her school has a dress code. It won’t work. I tried calling, which you can’t talk to anyone. I wrote an email and all they did was tell me sorry and stated their terms. I told her again and nothing. No response to my email and won’t leave a number to call. If you are going to have rules like this, then you should make it easy to find the terms. They are like bullies behind keyboards. It’s really too bad. They do have beautiful dresses but never again will I buy a from them. Please make sure you know what you’re getting. They won’t help at all. I’m so disappointed in this company! I only gave them one star because you can not leave zero stars which is what they deserve. Just like their customer service. A big zero!
16 febbraio 2023
Risposta di LBT
Hi Kristin,
We’re really sorry to hear your experience has left you feeling this way. All our return information is outlined on our website in a clear, transparent, easy to understand way. At check out, the terms are hyperlinked directly by clicking the words ‘terms and conditions’ which takes you right to the return policy; we believe this is easy for customers to locate before making a purchase.
The customer service you received by email inquiry has been excellent. Anytime you emailed, our staff replied within hours and detailed a thorough reply. The last email you sent just stated your opinion on our business and a bible verse, it did not ask us any further questions; therefore we did not find it called for a reply from us repeating the same information we sent in the prior two emails.
If we can assist you with anything else, please email us at info@ladyblacktie.com, our team tries to make shopping with us as fun and easy as possible.
Kindest,
Lady Black Tie
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