Lacey Plumbing & Heating LtdRecensioni 

144
TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Lacey Heating are without a doubt the best plumbing / boiler company I have ever experienced. Over the years they have done many jobs for us, installing showers and boilers and always been prompt reli... Leggi di più

Valutata 5 stelle su 5

Excellent service from Mike, Becky, Romaine and of course Danny who fitted a new boiler and radiators for us. Nothing was too much trouble for Romaine. The team planned the work around our availabilit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I used Laceys because they were highly recommended by a friend. I wasn't disappointed. Danny and Louis arrived on time, were very professional and extremely pleasant. I had six new radiators installed... Leggi di più

Valutata 5 stelle su 5

Boiler service. Boiler was installed about 7 years ago by Laceys. Service plan means it’s serviced every 12 months. Dan turned up within the time slot promised, polite, knowledgeable, explained what h... Leggi di più

Dettagli dell'azienda

  1. Ditta specializzata in riscaldamento
  2. Fornitore di boiler
  3. Idraulico

Scritti dall'azienda

Established in 2006, we are a family-run business, on a mission to provide confidence in the plumbing and heating trade. We offer an honest, transparent and prompt approach to work, providing customers the very best quality service and products. All Lacey Plumbing & Heating's engineers have years of experience and are qualified to the highest level. We are specialist boiler installers, heating engineers and plumbers. We are are Which? Trusted Traders and Worcester-Accredited Installers. With our family values and commitment to delivering the best domestic and commercial plumbing in the area, you can trust Lacey’s Most Wanted team to complete the job.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

144 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(144)

9 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Lacey Heating are without a doubt the…

Lacey Heating are without a doubt the best plumbing / boiler company I have ever experienced. Over the years they have done many jobs for us, installing showers and boilers and always been prompt reliable and fair priced. Recess a shower repair for us and didn’t even charge. Wouldn’t use anyone else if I could help it

11 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Our old Combi Boiler started leaking…

Our old Combi Boiler started leaking water in December, Cannot give enough praise for their work they did from the first phone call to installing a new Boiler just before Christmas
Thank You Lacey's a wonderful local business you can trust

18 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

I needed an electric shower 2 years ago…

I needed an electric shower 2 years ago so got Laceys in. The light never worked on it properly but it worked. The lad that came to do it asked where the tap was to shut off the water so i said under the sink unit. He took the kickboard off and of course it was in the cupboard and he couldnt get the board back so i have paper jammed in both ends. I should have realised ehat they were like bcos the surveyor couldnt have cared less. I decided to get them back bcos my toilet wasnt flushing properly and my shower needed two new seals. Could tell surveyor wasnt interested. I paid up front for parts. Rebecca phoned and asked if thry could come thst day and i told her I was at the CHRISTIE HOSPITAL THAT DAY. Rebecca said just put a bucket of water down the toilet and then i heard nothing for 6 weeks. So i phoned up and said forget it i’ll get somewhen else. Told them dont bother phoning me. No email to apologise and yet when i had the shower put in i paid that day and had two emails asking me to pay. Unbelievable. Im a widow and didnt know anyone to do these jobs. What could go wrong they have 5 stars. 😡

29 ottobre 2025
Non scritta su invito
Logo di Lacey Plumbing & Heating Ltd

Risposta di Lacey Plumbing & Heating Ltd

Dear Janet,

Thank you for sharing your experience. We’re genuinely sorry that your interactions with us didn’t meet your expectations.

We understand how important it is to feel supported, especially when dealing with home repairs and personal challenges, and we’re very sorry if at any stage we caused you additional stress. That was never our intention.

When we reached out to you, it was due to a last-minute availability and an effort to progress your job as soon as possible. After you kindly let us know about your appointment at The Christie, we took the decision not to follow up further at that time out of respect for your circumstances. In hindsight, we recognise that this silence may have felt like neglect rather than care, and for that we sincerely apologise.

We’ve since sent a letter to explain the situation more fully, as we wanted to respect your request not to be contacted by phone or email. While we’re saddened that we couldn’t complete the work for you, we fully respect your decision and have arranged a refund accordingly.

Please know that your feedback has been taken seriously and shared with our team to ensure we continue to learn and improve. We’re committed to learning from each and every experience.

We wish you all the very best and thank you again for your past custom.

Warm regards,
The Lacey Plumbing & Heating Team

Valutata 5 stelle su 5

Five star rating for professional expertise

Five star rating because this business is excellent and we’ve used them a few times. Rebecca working hard in the office to help with our enquiry and facilitate the engineer through to Danny doing a superb job of installing the new boiler on time and professional throughout. Would highly recommend for any plumbing & heating work.

14 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Teamwork

The team worked really hard and did an amazing job. From start to finish a fantastic customer experience. The electric and hot water was available most of the week of the installation which wasnt expected. Thank you.

3 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Cant thank Becky enough from start to…

Cant thank Becky enough from start to finish, for her kind and helpful manner on the phone, what an asset to your company, she made me feel at ease and sorted me out, arranged for an engineer to come out the next day, and got a quote sent to me within the same day, very prompt and amazing service!! Well done, thanks again Becky 😁

7 luglio 2025
Non scritta su invito
Logo di Lacey Plumbing & Heating Ltd

Risposta di Lacey Plumbing & Heating Ltd

Thank you so much for taking the time to leave us a review Louise. We really appreciate it as it means more customers like you will be able to find our services. So glad that you had a great experience and we were able to get your boiler sorted for you. Kind regards The Lacey Team

Valutata 5 stelle su 5

I cannot recommend Laceys highly…

I cannot recommend Laceys highly enough. I've been using them for over 10 years for my annual boiler services and for occasional other jobs including replacements of radiators, the most recent of which was done this week. They're always so helpful and polite. Their work is always of a high standard and they are incredibly accommodating.

15 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Couldn't ask for better.

I used Laceys because they were highly recommended by a friend. I wasn't disappointed. Danny and Louis arrived on time, were very professional and extremely pleasant. I had six new radiators installed expertly and with great care. They cleaned up after themselves and were kind enough to move some heavy furniture back into place. Definitely recommend and would absolutely use them again.

31 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service, as always by Laceys. From booking the appointment for a service through to the work done by Danny (the engineer). Having installed our boiler and heating system over eight years ago we have used them every year since. Five star service and work.

21 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Thank you, once again. Great work :-)

Thank you, Laceys. Great customer service, once again. Danny is so helpful, pleasant and extremely tidy.
If anyone is wondering whether to use Laceys, I say, don't hesitate, you will be very pleased.

5 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

7 years going strong for us

Have been using laceys for over 7 years now and have nothing but positive words to say. Always friendly and polite and manage to fit us in around our busy schedule. Payment options are fantastic and we keep coming back year after year. Thank you.

17 febbraio 2025
Non scritta su invito

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