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Valutata 1 stelle su 5

I don’t really make negative reviews, but their customer service is outright ridiculous. I have waited for about 3 to 4 months for my order. Plus, CHRIS had my orders wrong and they won’t respond ba... Leggi di più

Valutata 5 stelle su 5

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Leggi di più

Valutata 1 stelle su 5

DO NOT BUY FROM THEM! I ordered something that was confirmed but never arrived, received no communication about the order fulfillment or shipping and reached out to customer support via several channe... Leggi di più

Valutata 5 stelle su 5

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vaporizzatori

Scritti dall'azienda

KushCargo is the Worlds best Online Headshop and Smokeshop.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

173 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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3,0

Tutte le recensioni

(173)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Zero stars

Zero stars. Scam website. Never shipped my order and blocked my email address. I have disputed my order!
Edit: they say that I didn’t have my apartment number listed, and I did. DO NOT BUY FROM THIS SCAM WEBSITE.

11 dicembre 2025
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Risposta di KUSH CARGO

We are very sorry to see this frustration and would love the opportunity to clarify what happened with your order, as there seems to have been a significant misunderstanding.

Our goal is always to get our products into your hands as quickly as possible. In this specific case, the order was held up because the apartment number was missing from the shipping address provided at checkout. We cannot ship packages without a complete address, as it would likely be lost or returned to us.

We were waiting for your response to correct this, and since we received the updated details over the weekend, we were prepared to ship your package out first thing the coming week. Regarding your communication, we have replied to all three of your support tickets and absolutely did not block any emails.

It appears a chargeback was filed while we were in the process of fixing the address. We would have much preferred to simply ship your order now that the address is corrected. Since the bank is now handling the transaction, we will cooperate fully with them to resolve this.

Valutata 1 stelle su 5

Don’t do business with them. Scam website.

Sent multiple emails because there were no updates on shipment. Very little communication relayed back. After a month of constant attempts to reach them, we received a package of just rolling papers. They tried to pull a quick one on us and marked the order as fulfilled. After filing a complaint with the bank is when they finally responded. 100% scammers. Would not recommend to anyone

14 novembre 2025
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Risposta di KUSH CARGO

We are truly sorry that your experience with us did not meet expectations, and we want to address your concerns directly.

We operate as a marketplace for Freeze Pipe products, which ship directly from the manufacturer. Unfortunately, Freeze Pipe is experiencing significant shipping delays due to the heavy holiday volume.

Regarding the package you received: This was a free "goodie box" sent as a gesture of goodwill while you waited for the main shipment. This was relayed to you in one of the email chats and noted on the packing slip included in that box, it was not intended to replace your order or "pull a quick one," but rather to apologize for the wait.

Our records indicate that we did reply to your support tickets regarding these delays, but we apologize if the updates felt insufficient. As per your request, a 100% refund was issued immediately.

We are sorry we couldn't get this order to you in time, and we wish you the best.

Valutata 1 stelle su 5

56960 my order number I never got

I ordered in September and I still don't have my order its November now I wouldn't order nothing again from here be looking elsewhere this is my order number 56960 there is a order they r lying I got emails as well to prove this today I woke up after I wrote this to find out they canceled my order after taking the money do not order from here they r scrammers

11 novembre 2025
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Risposta di KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Valutata 1 stelle su 5

This is a horrible website

This is a horrible website. I ordered a product from them. The product was processed, but the product was never shipped to me. I was then told the product couldn’t be shipped to me because it was sold to me at the wrong price point and that if they sold it to me at the price point, it was sold to me at they risked ruining their relationship with the manufacturer and take the chance of not being able to work with that manufacturer again. I reached out to the manufacturer and was told that this was not true. I now have no product which I paid over $200 for and no refund. I have reached out multiple times I have shared proof from the manufacturer with Kush cargo and if still receive no response, no product and no refund I’ve asked for my product to be overnighted to me as I have sent them proof that what they have told me is not true and I still have yet to receive anything and I am now out almost $300. And to make things worse, there is no way to contact Kush cargo other than email so you literally are sitting duck I would highly recommend not using this website for any purchases whatsoever and Kush cargo if you are reading this, I am happy to take this review down as soon as I know that my product has been shipped to me overnighted and I have tracking info proving that.

10 novembre 2025
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Risposta di KUSH CARGO

We feel it is important to clarify the events regarding this order for the public record.

Regarding the pricing: As we explained in our correspondence, our manufacturers strictly enforce MAP (Minimum Advertised Price) policies. The discount code applied to your order brought the price way below the contractually allowed limit for that specific product line. We cannot fulfill orders that violate our dealer agreements.

While we were attempting to communicate this, the responses we received became threatening. We have a zero-tolerance policy regarding the harassment of our support staff. Sending threatening messages every 20 minutes, as was done here, is not acceptable.

Consequently, we made the decision to cancel the order and part ways. A 100% refund was issued immediately to your original payment method. You are not out any funds, and the refund receipt was emailed to you.

We consider this matter closed and wish you the best in finding this product elsewhere.

Valutata 5 stelle su 5

Great Company

Great customer service, great products good prices. There was a delay in my shipment. I emailed the company, had a response the next morning and a tracking number the next day. 2 packages arrived ahead of schedule and one right on time. I have brought from Kush several times and never had an issue or experience like some of the negative reviews. Chris in customer support is a great asset to the company!

28 ottobre 2025
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Risposta di KUSH CARGO

Appreciate you!

Valutata 1 stelle su 5

I place my order on the 8th paid for…

I place my order on the 8th paid for Express delivery we are now on business day number 6 no tracking info received status says unfulfilled no response from customer service I sure am getting all the ad emails though would much rather do my business with a company that communicates its issue to their customers it seems as if I’m going to get the email asking to switch products like most of the reviews. Say I do not want to switch products. I ordered what I wanted.

16 settembre 2025
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Risposta di KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Valutata 2 stelle su 5

I feel like I was slapped in the face...

The only reason I'm giving this shop 2 stars and not 1 is because at least the shipment showed up (and in 1 piece). Unfortunately however the ordering/processing/shipping portion of the order didn't go as smoothly. The order shipped out late with no apology other than I was told I'd get some extra goodies for the mess up on their part. I feel like I've been slapped in the face by them at this point though because the "extra goodies to make up for it" was literally a TINY bag of sour patch kids candy. That's literally it. That's seriously so unprofessional and just plain rude to do that to a customer.... This site has a ton of bad reviews for a reason! Sadly I didn't check them before ordering so that part was my bad. Ugh this company sucks though honestly. I'll be taking my money elsewhere.

27 agosto 2025
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Risposta di KUSH CARGO

We’re very sorry to hear about your disappointment and appreciate you sharing your feedback.

For clarity, your order was placed on Saturday, August 16th. Since weekends aren’t counted as business days, the first processing day was Monday, August 18th. Your package was delivered on Tuesday, August 26th, which was the 7th business day, within our stated shipping window of 3–10 business days.

That said, we understand the wait still felt longer than expected, and it’s not the type of experience we want our customers to have.

Regarding the “extra goodies,” the candy included in your package was just a small item that goes out with all MAV pieces. a separate complimentary goodie box was also arranged to ship out, and we’ll make sure you receive it.

We truly value your feedback and are always working to improve both shipping speed and the way we handle situations like this. Thank you for giving us the opportunity to address your concerns.

Valutata 1 stelle su 5

I recommend do not make any purchases…

I recommend do not make any purchases or conduct any type of business with the kushcargo.com website. Product website does not accurately reflect the products in-stock. After placing my order and not receiving it after 3 weeks I contacted kushcargo.com customer service and was told via email my items ordered we not in stock and would be available by weeks end. I allowed another to receive my products and never received them. I reached out again to customer service to inquire about my shipment again. Unfortunately it took several extra days to receive a response from kushcargo.com. The customer service is below average, mediocre at best. The expectation to provide solutions or to resolve the issue was never met. More excuses and more delays was the information I was provided. At one point I was offered to switch out my products for something different in stock. I agreed to the change and waited.....Two weeks pass and still no shipment arrived. I contacted kushcargo.com customer service again to be told.....Sorry we don't have the other products in-stock to switchout your order. Truly one of the worst online ordering experiences I've ever had. Kushcargo.com you need to step your game up and do better. I would not recommend using kushcargo.com for any of your tobacco smoking or periphinailya headshop needs. Do some research read reviews and chose wisely. Kushcargo.com is a thumbs down 👎 .

24 giugno 2025
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Risposta di KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Valutata 1 stelle su 5

I order a rainbow battery and still…

I order a rainbow battery and still haven't got it it's been a month now and haven't seen any package and no tracking for it

22 maggio 2025
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Risposta di KUSH CARGO

We’re very sorry for the inconvenience with your order. Our team has been trying to reach you regarding a color specification, but we haven’t received a response. When you have a moment, please check your spam or junk folder in case our message was filtered there.

Valutata 1 stelle su 5

Scammed Order 56026

Scam! Avoid at all costs. I’ve been waiting for 24 days and counting, and my item still shows as in stock. The responses have been very slow, and I haven’t received any viable tracking numbers. I've been “waiting for details” for three weeks now, but USPS has never received the package. I've been ignored by Chris.

23 maggio 2025
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Risposta di KUSH CARGO

Order #56026 was confirmed delivered by USPS to a secure parcel locker on June 17, 2025, at 12:23 PM in Parker, CO 80138. This delivery confirmation is verifiable directly through USPS.

We understand delays can be frustrating, but once a package is confirmed delivered by the postal service, the next step is to contact your local post office for further assistance. We’ve responded to your inquiries.

Please check with your local post office and confirm whether someone else may have retrieved the package from your parcel locker.

If you need help locating the tracking number or filing a missing mail claim with USPS, we’re happy to assist — just reach out to us directly

Valutata 5 stelle su 5

Ever since I order with Kush Cargo…

Ever since I order with Kush Cargo Staff was very helpful. Quick response, great customer service and lots of patience by getting to the bottom of your issue with your purchase. I want to thank Chris for guiding me in all the changes and support with my orders. Sometimes is how much you know how to use such high tech dab solution. Always ask if in doubt they will guide you through.

16 maggio 2025
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Valutata 1 stelle su 5

Nothing in stock

Ordered stuff never got a shipping notice, reached out after a week and they tell me they never had it in stock. Place is a scam. They show everything in stock to try and get you to change to something else.

6 maggio 2025
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Risposta di KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

For clarity: Kush Cargo has been in business since 2014, with tens of thousands of satisfied customers and verified orders. We do not list out-of-stock items as available, and we never engage in bait-and-switch tactics. If a rare inventory issue occurs, customers are always contacted promptly with refund or replacement options.

If you did place an order, please reach out to aircontrol@kushcargo.com with your order number. We’re more than happy to help. Otherwise, we kindly ask that unsupported and misleading reviews be removed, as they unfairly harm a business that’s proudly served this community for over a decade.

Valutata 1 stelle su 5

Just the worst experience from the…

Just the worst experience from the start. This company sucks, their customer service is awful. I will NEVER order again.

24 aprile 2025
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Risposta di KUSH CARGO

We’re very sorry to hear about this experience, but we currently have no records of an order matching your name or details. Additionally, Trustpilot was unable to verify your order, and we haven’t received any support tickets or emails that match this situation.

It’s possible this review may be intended for a different business. If you did place an order with us, we’d love the opportunity to make it right — please reach out to us directly with your order number so we can assist.

Valutata 1 stelle su 5

Kush Cargo is a company of scammers

Kush Cargo is a company of scammers. March 10th I had placed an order for an OOZE bot pen battery. They told me after 2 days after placing my order that they were out of the product and asked me if I wanted to wait or get a refund. Obviously I wanted the pen battery I ordered 2 days prior to being asked.

2 weeks go by without any follow up, so I email them what the expectancy is because OOZE was restocking the same product for cheaper. At this point they read my email and ghost me for 6 days until I sent another email saying that I wanted my refund.

It has been 2 months and they never sent any refund and have yet to respond to any of my emails. Even with being reported to the Better Business Bureau.

28 aprile 2025
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Risposta di KUSH CARGO

We sincerely apologize for the inconvenience and frustration caused by the stock issuer. While we always aim to fulfill orders quickly and accurately, in this case, we unfortunately fell short due to unexpected inventory availability.

We can confirm that all your emails were responded to, and per your request, your refund was issued on the 28th. If you have not seen it reflected in your account, we recommend checking with your card issuer, as some banks may take additional time to post the refund.

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