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Valutata 1 stelle su 5

I don’t really make negative reviews, but their customer service is outright ridiculous. I have waited for about 3 to 4 months for my order. Plus, CHRIS had my orders wrong and they won’t respond ba... Leggi di più

Valutata 5 stelle su 5

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Leggi di più

Valutata 1 stelle su 5

DO NOT BUY FROM THEM! I ordered something that was confirmed but never arrived, received no communication about the order fulfillment or shipping and reached out to customer support via several channe... Leggi di più

Valutata 5 stelle su 5

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vaporizzatori

Scritti dall'azienda

KushCargo is the Worlds best Online Headshop and Smokeshop.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

173 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(173)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Absolutely fantastic vape shop with…

Absolutely fantastic vape shop with dedicated and intelligent staff. These guys and girls can help you with all your vaping needs and are also very nice just to have a chat with. Shop is very well stocked with glasses of all brands, and also wraps and starting kits and everything for the advanced vaper!!!

9 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Good quality products with topnotch…

Good quality products with topnotch customer service. Staff makes you feel very welcome and the ambiance is great. They have a large selection of vaporizers and smoking accessories that will blow your mind. When I made my first purchase, I didn't know which papers or wraps will be suitable for myself. But their staff guaranteed that they gave me the best and suitable product for me. Definitely a good shop to go. Overall, I rate them 5/5 because of good quality products, amazing customer service and great ambiance...!!!

31 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Myster Puff Muffs Headphones!!!

Myster Puff Muffs Headphones!!!
I just discovered this nice and cute place. I didn't know it was that heavily stocked with rolling papers & wraps, vaporizers, e-rigs, e-nails, glass, and all smoking accessories. I bought the headphones for the New Year in addition to dab gear. They also gave a sample to try to find the perfect match for my taste!
I'll absolutely come back here to buy grinders and I advice everyone to go there!

3 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent choice of juice.....

Excellent choice of juice.....
Fantastic knowledge from the staff....
Fantastic customer service....
Cannot recommend this shop enough everything you need..
If your a starter or long term vaper, this is the place to go..What makes the it is the awesome staff members...
They know their stuff and are so helpful...
Thanks for the E-juice...
Awesome products!!!

1 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Shady company and rude people.

Shady company and rude people.
very poor communication if any from customer support.

15 novembre 2025
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Valutata 1 stelle su 5

I ordered from them about 2 months ago…

I ordered from them about 2 months ago and package just arrived today. At check out and under each product they clearly advertise FAST and free shipping and then act suprised when your upset about your order showing up months later. In no world is 2 months considered fast shipping. They should at least be up front about shipping times so you can order from somewhere that has there act together.

30 ottobre 2025
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Valutata 5 stelle su 5

There is no exaggeration

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like friends, and they know what they're talking about. This shop is also discounts-rich, that's why I prefer here is my go-to instead of anywhere else.

2 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Don’t waste your time

Don’t waste your time. They don't have anything they advertise in stock. Shipping can take weeks to months.They basically just drop-ship most stuff from other even less reliable companies so you don't even really know where its coming from or if it will show up at all

14 dicembre 2025
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Valutata 1 stelle su 5

This company isn't an outright scam but…

This company isn't an outright scam but does have very poor business practices and is incredibly unreliable when it comes to order fulfillment. Be aware if you order from them it is very common to not recieve all of what you ordered and sometime just nothing at all. Best to steer clear especially for more expensive electronic items.

17 novembre 2025
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Valutata 1 stelle su 5

No refund after cancellation.

I’ve already wrote a review about this website. Here we are again, I reached out again about my refund. I ordered two items around Christmas time and expected them to be in before Christmas. When I realized it wouldn’t come in time, I canceled the order. I spoke to a guy named Chris where he told me that he would cancel this order and when pressed further about the refund. He claims it was never captured. Which on the website claims this too, my bank however says otherwise. My order was #57721 and my total was $59.00. Still haven’t received any of that money back.

17 dicembre 2025
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

I want to clarify exactly what is happening so you know what to look for on your bank statement:

Because we canceled this order immediately (before the funds were finalized), the transaction was voided, not refunded.

How a Refund works: We take the money, hold it, and then send it back. You would see a credit (e.g., +$59.00) on your statement.

How a Void works (Your Situation): The money was never actually transferred to us. The charge you see is a "pending authorization" or a "hold" by your bank. Because we voided the transaction, we released that hold immediately.

What this means for you: You will likely not see a new line item showing a refund payment. Instead, the original pending charge of $59.00 will simply disappear from your statement entirely, as if the transaction never happened.

Banking systems can sometimes take 3–5 business days to remove these pending holds. If the charge has settled (is no longer "pending") and you still do not have your funds, please contact us directly at aircontrol@kushcargo.com

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