Kugan Indian online grocery is the best one in UK for quality and better prices than any other online grocery. I recommended it to all my friends and family. Particularly, their customer service and r... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Leggi di più
L'azienda ha risposto
Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Leggi di più
L'azienda ha risposto
Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Supermercato
- Negozio di prodotti alimentari asiatici
- Minimarket
- Servizio di consegna di prodotti alimentari
- Negozio di alimentari
- Piattaforma di commercio online
Scritti dall'azienda
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Informazioni di contatto
273 - 275 Ilford Lane, IG1 2SD, Ilford, Regno Unito
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Eccellente
446 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Even they don’t deserve one star please…
Even they don’t deserve one star please guys don’t buy anything from them
4 gennaio 2026
Non scritta su invito
Risposta di Kugans
Dear Muhammed,
Thank you for taking the time to share your feedback. We are genuinely sorry to see that you remain unhappy, and we understand how frustrating this experience has been for you.
We would like to clarify the situation transparently for anyone reading this review:
1. The delivery issue occurred due to a courier service issue error, despite the updated address being shared and confirmed with the courier.
2. You later confirmed that the parcel was successfully collected by yourselve on 19.12.2025.
3. As a gesture of goodwill for the inconvenience caused, we refunded the delivery charge (£8.00), which was initialised on 23.12.2025 and credited to your original payment method on 26.12.2025.
4. In addition, we provided a gift card value of £8.00 on 19.12.2025 as further compensation.
A full refund was only applicable if the parcel had not been collected. As the order was ultimately received, we were unfortunately unable to issue a full refund or resend the items.
We always aim to treat our customers fairly and go above and beyond where possible, even when issues arise with third-party courier partners. While we respect your opinion, we kindly feel it is important that the full context is shared accurately.
Warm regards,
The Kugans Team
Excellent service and excellent product
17 dicembre 2025
Non scritta su invito
Risposta di Kugans
Dear Rosadah,
Thank you so much for your wonderful review! 😊🌟
We’re delighted to hear that you’re happy with both our service and our products. Your kind words mean a lot to us and truly encourage our team to continue delivering excellence every day 🥬🛒.
We really appreciate your support and look forward to serving you again soon 🙏.
Warm regards,
The Kugans Team
Great service
Great service, great products and great delivery. Their home delivery packaging is probably the best of any grocery delivery companies.
17 dicembre 2025
Non scritta su invito
Risposta di Kugans
Dear Shameel Pannakar,
Thank you so much for your amazing review! 😊🌟
We’re delighted to hear that you’re happy with our service, products, and delivery. It’s especially wonderful to know that you found our home delivery packaging to be among the best — that truly means a lot to our team 📦✨.
Your kind feedback motivates us to keep raising the bar and delivering the best possible experience every time. We truly appreciate your support and look forward to serving you again soon 🛒🙏.
Warm regards,
The Kugans Team
Great service.easy to connect.products…
Great service.easy to connect.products are reasonable price and good quality vegetables
1 dicembre 2025
Non scritta su invito
Risposta di Kugans
Dear Saran,
Thank you so much for your great review! 😊🌟
We’re happy to hear that you found our service easy to connect with 📞💬 and that you’re satisfied with our reasonable prices 💷 and good-quality vegetables 🥬🥕.
Your feedback truly motivates our team to keep delivering the best.
We appreciate your support and look forward to serving you again soon 🙏🛒.
Warm regards,
The Kugans Team
Risposta di Kugans
Dear Deborah de Groot,
Thank you so much for your kind review! 😊🌟
We’re delighted to hear that your item arrived quickly 🚚💨 and was well packaged 📦✨. It’s great to know everything met your expectations.
We truly appreciate your feedback and look forward to serving you again soon 🙏🛒.
Warm regards,
The Kugans Team
Kugan Indian online grocery is the best…
Kugan Indian online grocery is the best one in UK for quality and better prices than any other online grocery. I recommended it to all my friends and family. Particularly, their customer service and reply team is amazing. Quick and reliable service. Keep up your good work.
12 novembre 2025
Non scritta su invito
Risposta di Kugans
Dear Sakthi Priya Dharshini,
Thank you so much for your wonderful review! 🌟
We’re truly delighted to hear that you consider Kugan Indian Online Grocery the best in the UK. Your kind words about our product quality, pricing, and especially our customer service mean a lot to our entire team.
We’re grateful for your recommendations to friends and family — that support helps us grow and continue improving. We look forward to serving you again with the same quick, reliable service you’ve come to expect.
Thank you once again for taking the time to share your experience. 🙏
Best wishes,
The Kugans Team
Kugans one of best online shopping service - Greater london
We are using online shop Kugans on weekly basis to buy groceries till now we are enjoying the service.
17 ottobre 2025
Non scritta su invito
Risposta di Kugans
🌟 Dear Ganesh, 🌟
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you enjoy using Kugans for your weekly grocery needs. Your continued support means the world to us, and we’re committed to keeping our service convenient, fresh, and reliable for you.
Looking forward to serving you for many more weeks to come!
Warm regards,
✨ The Kugans Team ✨
Risposta di Kugans
🌟 Dear Viswasam, 🌟
Thank you so much for your kind words!
We’re delighted to know that you’re happy with our products and services.
Your support truly means a lot to us, and we look forward to continuing to serve you with the same quality and care.
Warm regards,
✨ The Kugans Team ✨
Risposta di Kugans
🌟 Dear Liz, 🌟
Thank you for your wonderful feedback!
We’re so pleased to hear that you’re happy with the quality and freshness of your order, and that everything arrived right on schedule.
Your trust means a lot to us, and we look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Risposta di Kugans
🌟 Dear Nick, 🌟
Thank you so much for sharing your feedback with us!
We’re delighted to hear that you loved our packaging and found the vegetables fresh — that’s exactly what we strive for with every order.
Your support means a lot to us, and we look forward to bringing you more freshness and quality in the future!
Warm regards,
✨ The Kugans Team ✨
Best products great price quick delivery!
I am one very satisfied customer based on my recent experience of shopping with them. Always fast and reliable service, love the quality of all the items and price is affordable. They have a wide range of products and brands and also nice to see they have a loyalty scheme. Overall love the experience and highly recommend to all!
30 giugno 2025
Risposta di Kugans
🌟 Dear Mr. Mahenthiran, 🌟
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that you’re happy with our product quality, pricing, delivery speed, and the variety we offer.
It’s also great to know you appreciate our loyalty scheme — we love rewarding our valued customers like you!
Your recommendation means the world to us, and we look forward to serving you again soon.
Warm regards,
✨ The Kugans Team ✨
Happy Customer
Customer service was superb, had no problems talking to them on the phone. Highly recommended for their customer service. Package was delivered as they say with no delay. Thank you for an efficient service 👏
8 luglio 2025
Risposta di Kugans
🌟 Dear Mr. Yousif, 🌟
Thank you so much for your kind words and for sharing your positive experience with us!
We're thrilled to hear that our customer service and delivery met your expectations.
Your recommendation truly means a lot, and we’re so pleased you found everything efficient and hassle-free.
Looking forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Risposta di Kugans
🌟 Dear N. d'Anger, 🌟
Thank you so much for your continued support and for leaving such a wonderful review!
We’re absolutely delighted to hear that you’ve had another great experience with our customer service.
It truly means a lot to us to know we're meeting your expectations time and time again.
We look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Great service
Great service, problem with my phone number but sorted straight away. Delivered quickly as well
Thanks
Edward
30 giugno 2025
Risposta di Kugans
🌟 Dear Mr. Keenan, 🌟
Thank you so much for your kind words and for taking the time to leave us a review!
We’re glad to hear that the issue with your phone number was resolved quickly and that your delivery arrived promptly.
Your satisfaction is very important to us, and we’re delighted we could meet your expectations.
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Risposta di Kugans
🌟 Dear Mr. Marisal, 🌟
Thank you very much for your excellent feedback!
We’re thrilled to know you had an all-around great experience with us. Your support truly means a lot.
We look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Risposta di Kugans
🌟 Dear Customer, 🌟
Thank you so much for your fantastic review!
We’re thrilled to hear you’re happy with our products, service, and delivery.
Your support means a lot to us.
We look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Risposta di Kugans
🌟 Dear Piriyadarshini, 🌟
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with the quality of our products and our packaging.
It’s great to know you had a positive online shopping experience with us.
Your support means a lot, and we look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Excellent quality original SriLankan &…
Excellent quality original SriLankan & Indian products specially the fresh vegetables. Good service standards also. Thank you, Kugans.
4 giugno 2025
Risposta di Kugans
🌟 Dear Ba, 🌟
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying the excellent quality of our original Sri Lankan and Indian products — especially the fresh vegetables!
It’s also wonderful to know that our service standards met your expectations. Your support means a lot to us.
We look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Delivered on time and very well packed
Delivered on time and very well packed. I ordered Strawberry and Mango, both are delicious and have a good strong flavour
2 giugno 2025
Risposta di Kugans
🌟 Dear Anne Jones, 🌟
Thank you so much for your kind feedback!
We’re so pleased to hear that your order arrived on time and well packed.
It’s great to know you enjoyed the delicious flavours of the Strawberry and Mango — we love those too!
Your support means a lot, and we can’t wait to serve you again soon.
Warm regards,
✨ The Kugans Team ✨
Shopping for groceries is made simple.
Hi Team,
I don’t have enough words to express my gratitude. Hats off to Mr. Qasim for his hard work! The packaging of each product was unbelievably well done, and everything was delivered on time. Mr. Qasim is truly a gem for your business.
In the future, if I have the chance to visit London, I would love to see your shop in person and meet Mr. Qasim. He is doing an excellent job of helping people shop online, even on his days off.
I have one suggestion: I look forward to seeing a wider variety of frozen fish and payasam mix.
Once again, thank you to Mr. Qasim and the entire team for the incredible job you are doing!
Warm regards,
Priya 😊
16 maggio 2025
Non scritta su invito
Risposta di Kugans
🌟 Dear Priya, 🌟
Thank you so much for your heartfelt and encouraging message!
We’re truly touched by your kind words and incredibly proud to hear about the outstanding support Mr. Qasim provided.
He is indeed a valuable part of our team, and we’ll make sure your appreciation reaches him — it will mean a lot!
We’re also delighted that the packaging and timely delivery met your expectations.
Your suggestion regarding a wider variety of frozen fish and payasam mix is noted and shared with our team for review — thank you for taking the time to share it.
If you ever visit London, it would be a pleasure to welcome you in person!
Warm regards,
✨ The Kugans Team ✨
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.