Cannot fault the service or help given. Had a few difficulties in placing order so rang customer services and it was all sorted in minutes, order placed and order delivered in super quick time! This i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ordered the Rough Rider folding Chefs knife on the Thursday evening and it arrived on the Sunday morning. It’s a great value knife for a very reasonable price and would recommend it to anyone consider... Leggi di più
L'azienda ha risposto
Great service and even though I got the address wrong by missing out my house number. They rectified my mistake by emailing me to ask. It then took a couple of days to arrive. Well chuffed and my gf l... Leggi di più
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The order is a present so I can`t comment on the product, but it looks fine. My issue is with age verification. I am 82 years old and don`t do photo ID etc. as I don`t know how. I phoned and spoke to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We specialise in the sale of quality kitchen knives and outdoor cookery tools. We also sell related equipment. Excellent products at great prices. Across our full range - if we sell it, you can depend on it being of top quality. We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-problem shopping experience at Kotura.uk We are based in a real office near Cardiff, South Wales, with our stock on the shelf in our warehouse, ready to go. We ship our products using either Royal Mail, DPD or UPS, which ensures that they'll get to you swiftly. If you have any queries about our range of products, give us a call, or send us an email. We're here on the phone 029 2167 1423 Monday - Friday 0900 - 1730 Our email support (support@kotura.uk) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend. Reliable shopping at kotura.uk
Informazioni di contatto
Unit C, Atlantic Gate, CF63 3RF, BARRY , Regno Unito
- 029 2167 1423
- mark.richmond@kotura.uk
- kotura.uk
4,0
Molto buono
66 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Some items I ordered were not in stock…
Some items I ordered were not in stock and after ringing the company, they couldn’t tell me when they would expect a new stock.
As my order was a present it was disappointing not to have a complete set.
14 dicembre 2021
Risposta di Kotura
Good afternoon, we're very sorry to read your review. Having rechecked your order, we can see that everything you ordered on the website was despatched the next working day.
Our website is constantly updated and should not allow anyone to order anything that is not in stock. In this way we aim not to disappoint our customers.
We can see that you did leave a note on your order to ask to advise you when the Carving Knife from the range was back in stock. It would be very helpful if you could re-contact us at your convenience and we can talk further about the item you are interested in and also availability. You can do this via phone (029 2167 1423) or e-mail (support@kotura.uk). Please ask for Marie. We are here between 08:30 and 17:30 Monday to Friday. Alternatively we can e-mail you to help resolve things?
We appreciate your custom and hopefully we can help resolve your frustration.
Thanks, Kotura
great items and fast shipping
great items and fast shipping. three orders and all dealt with quickly and shipped within 48 hours.
9 dicembre 2021
Risposta di Kotura
Thanks for your great feedback!
this is now my third order and each one…
this is now my third order and each one shipped to me in less than 48 hrs after packing. great knives great service. thank you
7 dicembre 2021
Non scritta su invito
Risposta di Kotura
Thanks so much Gean! Our warehouse team pride themselves on getting the orders away asap. We really appreciate the feedback :)
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