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Koolatron UK brings you innovative cooling, kitchen, and lifestyle solutions crafted to match your modern lifestyle—whether you're heading out on a road trip, entertaining at home, or upgrading your space. With fast UK shipping and dedicated customer support, we're here to make life cooler, easier, and more exciting.
2,6
17 recensioni
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Very bad service I never buy anything from them
Risposta di Koolatron International Limited
Hello Dan,
We are really sorry to hear about your experience. However we are unable to find your purchase records with us. Please reach out on the following email address and we would be happy to sort your issue out.
service.uk@koolatron.com
Thanks and regards,
Disha D
Fridge stopped working, they gave a refurbished replacement which also did not work. So now I have two non working fridges, wasted space. Not able to refund even though it has not even been one year yet.
Mini fridge no longer worked after a few months. They sent a refurbished one as a replacement that also does not work. Not able to refund or do anything else. Why send one that doesn’t even work? Waste of garbage.
Risposta di Koolatron International Limited
Hello J. Blame,
Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you have faced with both the original mini fridge and the replacement unit—it’s certainly not the experience we aim to deliver.
We understand how frustrating this must have been, and we regret that the replacement did not meet expectations. While refurbished units are tested for functionality before being sent out, it is clear that in this case, something went wrong, and we sincerely apologize for the inconvenience caused.
Your satisfaction is important to us, and we hope to restore your confidence in our service in the future.
Recently I faced an issue with a hand blender and got a swift replacement from koolatrons customer service! Great service!
Risposta di Koolatron International Limited
Hello Sai,
Thank you very much for your positive feedback. We truly appreciate it and hope to have the opportunity to serve you again in the future.
Horrible customer service. They keep showing up at my door for a service call that I requested, but without any phone calls first. Since I work from home, I need to know what day they are coming at least. They will not leave a message on my phone; they just showed up at my door twice.
This is not proper security in this day and age! HORRIBLE!!
Risposta di Koolatron International Limited
Dear Craig,
We are truly sorry to hear about your recent experience and want to extend our sincerest apologies for the inconvenience and frustration caused.
It is completely unacceptable that service visits were made to your home without prior communication or scheduling, and we fully understand how disruptive and concerning this must have been—particularly as someone who works from home.
Please rest assured that we are addressing this issue internally with our service partner to ensure this does not happen again. Your feedback has been escalated to the appropriate team for immediate review.
Thank you for bringing this to our attention—we are committed to learning from it and improving.
While we completely understand your frustration, we do hope you might consider giving us another opportunity in the future.
If there is anything further we can do to assist, please don’t hesitate to get in touch.
⭐️⭐️⭐️⭐️⭐️
Excellent Coffee Maker – A Must-Have for Coffee Lovers!
I’ve been using this coffee maker for a few weeks now, and it’s quickly become a daily essential. It brews coffee quickly and quietly, and the flavor is consistently rich and smooth. The programmable timer is a game-changer — waking up to freshly brewed coffee is a real treat!
Risposta di Koolatron International Limited
Dear Pooja,
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying your coffee machine and that it has become part of your daily routine. We appreciate your support and look forward to serving you again in the future.
Ordered a Kenmore coffee maker off Amazon...it has a 2yr warranty...crapped out just after the 1 year mark; it stopped sending water from the reservoir up to the grounds. Go ahead and TRY to get through to the 800
"customer service " (and I use that term loosely) number; either 1) you get into cue, and after 10 minutes of a robot telling you how important your call is, it says sorry...we're too busy to talk to you...call back some other time, OR 2) you get that msg right way! And the only other way to get someone is...by email! Seriously??? I've been trying for 2 weeks to get replacement info...FINALLY got someone today...was told I would get tracking info in 48hrs...we'll see!
Risposta di Koolatron International Limited
Dear Nancy,
Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced in reaching our customer service team. We understand how frustrating delays in service can be and appreciate your patience.
We’re glad to confirm that a replacement has since been issued and we hope it is meeting your expectations. Should you need further assistance, please don’t hesitate to reach out.
I connected with Andrew in the Koolatron's store, who was pleasant, informative and knowledgeable regarding the numerous products they sell. He was helpful in the delivery process, ensuring the Kenmore Induction Air-fryer Oven we purchased was delivered as discussed.
Thank you for your help Andrew, much appreciated!
Risposta di Koolatron International Limited
Dear Tara,
Thank you for your thoughtful review. We're pleased to hear that Andrew was able to assist you so well and ensure a smooth delivery of your Kenmore Induction Air-Fryer Oven. We'll be sure to pass along your kind words to him. Your satisfaction is our priority.
bought this very expensive unit and had it in my home kitchen barely being used, brought it to my office to replace my old capresso unit WHICH STILL WORKS AFTER 15 YEARS!!!
the heating element died and kenmore support couldnt be less of a help all they want is a receipt.
good luck finding that with kids "cleaning" the house.
no way to authenticate the mfg date since the sticker on the bottom does not have a date on it.
i could go fix it myself if there were any parts available online at all.
for how expensive this unit it shoud have better options for support
Risposta di Koolatron International Limited
Dear Mr. Atayev,
Thank you for taking the time to share your experience. We’re sorry to hear that your unit stopped functioning. We did reach out to request additional details so we could further assist, but unfortunately did not receive a response.
As the unit is now outside the warranty period, repair options are limited; however, we’re happy to help explore possible solutions or parts availability. Please feel free to reconnect with us directly at your convenience.
A few days ago I purchased their coffee machine....cannot be more happy with my decision. Love having my hot coffee every morning.
Risposta di Koolatron International Limited
Dear Shivani,
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying your coffee machine and that it has become part of your daily routine. We appreciate your support and look forward to serving you again in the future.
Koolatron Corporation I ordered the red mini fridge with blue tooth speakers, but you sent me the cheaper version with no speakers instead. I’ve tried reaching you multiple times with no response. At this point it’s clear you’re more interested in taking my money than delivering what I paid for. If this isn’t resolved in time for Christmas I will be sure to share my experience so people know how you treat your customers #shameonyou #customerservicefail #BrandKiller
Risposta di Koolatron International Limited
Dear Ms. Hopkins,
Thank you for bringing this to our attention. We’re sorry to hear that you received the incorrect item. We had reached out for further information so we could provide a replacement, but did not receive a response.
Should you still wish to resolve this matter, we would be happy to assist. Please contact our support team with your order details at your earliest convenience.
I purchased a Koolatron KIM IceMaker and the first one the off/on switch did not work, same thing-happened to my Sis in Law. I returned item and repurchased another one. It worked fine up until it didn’t. Last Sat I made ice everything was normal no problem. Unplugged Machine as usual in a very ventilated area in my kitchen, I might add, and I was cleaning the next day, somehow the Machines wires burned out And the Casing MELTED on one side. How this did not create any smell of burned wires and plastic is beyond measure. I sent Koolatron two lettters
Explaining my situation, I asked for a replacement or some sort of compensation and was offered NOTHING.
I tried phoning in several times to the President and Vice President of Koolatron. Only to be Hung zip on numerous occasions. Total Bullshit and I will tell everyone and Anyone to Please beware of this Faulty and Hazardous piece of Equipment. How my home did not catch fire is beyond anything I have ever seen. Again, there was absolutely no smell or any indication of unusual heat. Only melted Wires and Plastic. I will NEVER purchase Koolatron again. Please be Careful and think twice about purchasing a Koolatron Ice Maker. I contacted Customer Service and was just dusted off.
The Koolatron rodent repeller is completely useless. It’s been in place for two weeks with zero effect. A baby mouse just emerged and laughed at it. Avoid this company’s products.
Risposta di Koolatron International Limited
Dear David,
I hope this finds you well.
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the issue you’ve encountered. We truly value your feedback.
At Koolatron, we are committed to continuously improving our products and services to ensure the best possible experience for our customers. In light of the concerns raised, we have temporarily discontinued this product and are currently working to enhance it further.
We truly appreciate you taking the time to share your review, and we apologize once again for any inconvenience caused.
I don't know how their freezers work because they keep sending the wrong one. I have ordered the 3.5cu ft. freezer and they sent the 5.0 cu ft. freezer twice. I had to get a refund from Lowes which a whole other story.
Customer service actually hung up on both the store employee and me. BE AWARE!!!
Risposta di Koolatron International Limited
Dear Lloyd,
I hope you're doing well.
We sincerely apologize for the mix-up and for the behavior you experienced with our team. We truly appreciate you taking the time to share your feedback.
At Koolatron, providing the best possible experience for our customers is our top priority, and we are continuously working to improve our services based on your valuable insights.
Thank you once again for bringing this to our attention, and we genuinely hope you will give us another opportunity to serve you better.
I ordered a koolatron mini fridge in November for my sons Xmas present via Amazon which had advertised guarantee delivery by 23rd Dec. That came and went, still they were advising same del date... I was told my order was stuck in shipment so asked for refund... 3 times the date has changed and still no order 3 times I've asked for refund but still nothing. THIS COMPANY IS A JOKE .. DO NOT ORDER ANYTHING UNLESS U LIKE THROWING MONEY AWAY
Cooler/Freezer SK50 lasted few days after weak warranty expired, just stopped cooling! Koolatron does not provide repair or any assistance, called 12 local repair shops but no one will touch it, it cost $700 and a lot of time wasted and lugging this 40lbs pos around, need a new unit now I suppose. Very disappointed. EDIT: on 6.25.25, THREE AND A HALF YEARS AFTER POSTING THIS REVIEW, Koolatron responds!
Risposta di Koolatron International Limited
Hello Anita,
I hope you're doing well.
We are truly sorry for the frustration and inconvenience you've experienced. We completely understand how upsetting this must have been, and we sincerely apologise for not meeting your expectations. This is certainly not the experience we aim to provide, and we also apologise for the delay in our response.
At Koolatron, we are committed to continuous improvement and always strive to deliver the best possible products and services. Your feedback is incredibly valuable to us, and we are taking it seriously.
Please accept our heartfelt apologies, and we genuinely hope you will give us another opportunity to serve you better.
Many neat Koolatron and other branded items that you cannot find anywhere else
Risposta di Koolatron International Limited
Hello Robert,
Hope you are doing well.
Thank you very much. We admire your appreciation and thank you again for it.
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