KomodoRecensioni 

Feels so nice on my skin, appreciate the ethical commitment of the company and the clothes look really nice

I ordered a pair of shorts via a Dutch marketplace. Unfortunately, the shorts did not suit me quite right, and I needed to return them.

I wrote to their support team several times regarding the return shipping. When I placed the order, the shipping fee was €5,95, which led me to assume the item would be shipped from (and could be returned to) a hub within the EU. However, the item had to go back to London.

As a private individual shipping from Germany to the UK, my only viable option is DHL, which costs €15.49. This is more than three times the original shipping cost and quite a heavy financial burden for a single return.
I do understand that returns are something to be avoided, but let's face it: Sometimes the measurements are right but the clothes just do not look the way we want on ourselves. I am generally willing to take that risk when online shopping. I am generally willing to pay shipment and return cost in order to "shop like I give a damn", but the fact that the shipping cost are at least 3x of what a "normal" return would be really shocks me.

Customer Service never responded.
I gave them several suggestions (e.g. they could have paid for a cheaper return ticket using a company account for dpd or Hermes) and I would have paid the whole return fee. No response.
I ended up paying 15,49€ return fee (so overall more than 20€ in shipping) for 45€ shorts that I did not keep. And even if no return fee would have been covered by the company, I still expect a response. Sustainability is not an excuse for horrible customer service.

__
Edit (Answer to the reply): I bought the shorts via Shop Like You Give a Damn, yes. I still do not see understand why my messages to komodo's customer service were ignored. Informing me about the fact that the marketplace will help me would have also been a kind of response.

Clothes are very amazing, very beautiful. The scent was very mild. It is good. I feel that you have done your best that our environment can live wild and free and stay so pure as it is possible when someone makes clothes. Thank you. I love my new clothes peaceful "Mother earth" colours.

I was shopping around Victoria Park where my daughter is living and i loved the shirt but size L was not available so, i ordered online and delivery was quick. Thx

Good quality product.

Love your clothes and love what you do for the environment.
Very good customer service

Shirts are great. Unfortunately all sizes didn’t not fit me. I ordered M but were still too big for me. Delivery with DPD was a nightmare and I really hope they changing couriers

Arrived quickly and without any problems.

Arrived quickly. Perfect fit. Exactly what I was looking for.

I like stylish ethically produced organic clothes which are better for the environment. Well done Komodo.

Great qualiy, fair prices and quick delivery.

Excellent customer service when I called. Quick dispatch & arrival of purchases

Quick delivery and always very happy with the quality of the clothes

Great styles, good customer service and quality cloth. Always.

The quality of the fabrics and designs is exceptional.
For years now, Komodo has been my go-to brand for shopping.
I also like that it's an ethical brand.

Bonjour ,
J'ai commandé un pantalon le 9 avril 2026 . J'ai été débité, aucune nouvelle de l'expédition et toujours aucunes nouvelles après plusieurs mails . Je sais pas où s'a bloqué.. j'habite en France et c'est énervant d'avoir aucunes informations de vous Komodo . J'ai commandé directement sur votre site . Est il vraiment envoyé , bloqué à la douane .. une p'tite info s'il vous plaît .. merci .
Camille

Beautiful quality and fit, posted fast

Very happy with all my experiences with this company, quick replies to emails and good customer service and that makes all the difference.

Really unusual design and not ruining the planet. Well made and quick delivery too.