KlipShop UK Recensioni 

150
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

When I first placed my order with klipshop everything went smoothly and the delivery came quickly however at some point I had an issue with my razor which unfortunately rendered it useless. I contacte... Leggi di più

Valutata 1 stelle su 5

Ordered hairclips around May 12. No updates at all until enquiry sent to find out delivery status on May 25. No responses from Klip UK until 03 June. Incredible customer service support. Unf... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered two products online and paid however confirmation email showed only one product. Rang company and they immediately helped by finding the order swiftly, confirming I had paid the correct amou... Leggi di più

Valutata 5 stelle su 5

Had never heard of this shop before so was skeptical, but I searched around for eyelash serum and here was the most reasonable priced for it. Was really fast delivery seen as though I think it’s outsi... Leggi di più

Dettagli dell'azienda

  1. Negozio di cosmetici
  2. Fornitore di cosmetici e profumi

Scritti dall'azienda

Klipshop is an e-shop for professional beauty products launched in 2015. The Klipshop e-shop currently brings together more than 1,000 brands such as Davines, Alfaparf, Kerastase, L'Oreal Professional, Keune and more. KlipShop works with official suppliers across the European Union, the United Kingdom and the United States of America.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

150 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(150)

67 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

It was amazing

It was amazing. The delivery didn’t take too long. It was packaged very secure. The atomiser itself is amazing and good quality. Thank you so so much and the price as well was amazing.

26 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service

Fantastic selection of a variety of goods, quick and reliable service. Thank you, highly recommended!

25 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing

Absolutely amazing. Quick delivery, high street products. Love my Juliette Armand cream and serum. Highly recommend.

15 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent treatment

This ii the best treatment for hair I have ever tried. Got quality, ingredients. It’s getting hair soft and nourishing. I’m absolutely pleased with Hadat cosmetics. Excellent product and really works!

2 febbraio 2025
Non scritta su invito
Valutata 4 stelle su 5

Edited Review

I initially did as much research as possible before ordering, given the mixed reviews. However, I was finding it difficult to source Norwex products in the UK, so I decided to give Klipshop a try. My experience matches what others have reported: the site claimed dispatch in 2–3 working days, and while I received a tracking email two days later it showed no info and only updated on the day of delivery.

By January 21 (having ordered on the 11th January), there were still no updates or delivery, so I emailed the company. To their credit, they replied quickly and explained that new customs regulations were causing delays (this was then further impacted by the storm). Even with that in mind, my order finally arrived on January 26—much later than expected.

The tracking only updated on the day the package arrived—unhelpful, but at least it turned up. As a former Norwex consultant, I can confirm the items are genuine Norwex products. Despite the unclear and slow shipping process, I did receive exactly what I ordered in the end.

Advice:

Email the company if you place an order, as they respond promptly.
Don’t expect a quick delivery—be patient with potential delays.

21 gennaio 2025
Non scritta su invito
Logo di KlipShop UK

Risposta di KlipShop UK

Hello Nicola,

We are very sorry for the delay. Usually, it takes around 4-5 working days for the parcel to be delivered. The tracking is updated only when it reaches the UK (as mentioned on the email we've send, tracking is updated within 2-4 working days). However, in your particullar case, your parcel was suspended at customs for a check up. This is a result of new UK import procedures that came into effect on January 1, 2025, leading to more frequent customs inspections and, consequently, longer processing times.

We apologize for this, however, we were promised that the parcel will be delivered this week. If you have more questions, please contact us via email - info@klipshop.co.uk.

Valutata 1 stelle su 5

Ordered a foundation haven't received it

Ordered a foundation, received order confirmation email... then nothing. According to my account on their website I have no existing orders with them.

Despite the message below... my account on this website still says 'No orders' under this account. I have also received an email saying technically the order isn't late. IT IS.

24 dicembre 2024
Non scritta su invito
Logo di KlipShop UK

Risposta di KlipShop UK

Hello Rachel,
Your parcel is still on its way. As mentioned on our website and in the email we previously sent, deliveries typically take 3-6 working days. Due to bank holidays, it feels like it takes longer, however, it should still arrive within the provided time frame.
We appreciate your patience, and if you have any further questions, feel free to reach out via email - info@klipshop.co.uk.

Valutata 5 stelle su 5

The package arrived very quickly

The package arrived very quickly, everything is great. After reading the reviews, I was afraid to buy, but I definitely don't regret it. I don't understand why there are so many negative reviews about this online store.

21 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Counterfeit products

I’m just here to echo what others have already mentioned. This website is far from genuine and sells fake products, as many people have pointed out. There’s hardly any information available, and when I reached out via email, they just claimed that the products are real without providing any proof. The only way to potentially get a refund (though I have zero trust that I’ll actually see my money back) is if I cover the shipping costs. What legitimate website asks customers to cover shipping when they’re dissatisfied with a purchase? Definitely not a trustworthy site.

9 dicembre 2024
Non scritta su invito
Logo di KlipShop UK

Risposta di KlipShop UK

Dear Laura,

Thank you for sharing your feedback. We understand your concerns and take them seriously. However, we would like to clarify again that all products sold on our website are authentic and received directly from official suppliers based in the EU, UK or USA.
To better address your concerns, we kindly ask that you provide specific evidence or details as to why you believe the product is fake. This will allow us to investigate the matter further and ensure that any misunderstandings are resolved.
Additionally, we would like to inform you that the manufacturer is in the process of gradually updating the designs of the brand you purchased. The camouflage creams you purchased now come in the new packaging and redesigned boxes, which is reflected in the photo you sent. The old design boxes are no longer available to purchase from our website. However, you can probably still find old design products somewhere else.

Regarding the return process, please note that our policy requires customers to cover return shipping costs, as is standard in many businesses. We strive to offer a fair and transparent process, and if you wish to return an unused product, we are happy to assist you.

If you have any further questions or would like to discuss the issue in more detail, please don't hesitate to reach out.

Valutata 5 stelle su 5

Great experience

I don't normally write reviews but all the negative reviews almost put me off making a purchase so thought I would add a positive one. Item arrived by the date specified and tracking was clear. Products were in perfect condition

14 novembre 2024
Non scritta su invito
Valutata 4 stelle su 5

I don’t usually review shops but I am…

I don’t usually review shops but I am reviewing this one because I am so relieved it turned out ok. I ordered about £100 of cosmetics at good prices and didn’t get an acknowledgment email so I began to worry whether the company is legitimate. The site doesn’t include much information. But I emailed customer services and got a quick response and the goods were delivered after a week (the expected timescale). Big sigh of relief!

29 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Poor customer service and delivery.

Poor customer service and delivery.
They delivered my parcel in outside a ramdom building, I contacted them and after 8 days I have not heard from them yet and I don´t have my parcel.

8 ottobre 2024
Non scritta su invito
Logo di KlipShop UK

Risposta di KlipShop UK

Hello,
We have no record of an order under your name or details and have been unable to verify that you made a purchase with us. We requested additional information to investigate your claim but have not received a reply.
As we cannot confirm any transaction, we are unable to take further action on this matter. If you did place an order, please contact us directly at info@klipshop.co.uk with your order number so we can review it urgently.

Valutata 5 stelle su 5

Great service

I wanted to write this review as not shopped with them before. Ordered on Saturday and my item was here Friday morning. Great service thank you 👍

5 ottobre 2024
Non scritta su invito

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