Adrian was extremely helpful, kind, and patient throughout my visit. Even though I was very indecisive, he helped me put together a great outfit for my holiday and showed me multiple options. Despit... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
1 star is 1 star too much. Won a raffle ( just the chance to purchase an item, you dont win anything). Paid for the union x fragment jordan 1 high, 2nd March 26. Yesterday ( 29th !!) I had to do... Leggi di più
L'azienda ha risposto
I have to say, the Kith employees: Sam, Sarah, and all the others, feel like friends at this time. They always response as quick as possible, help me in the best way and even tho i always have doubts... Leggi di più
Feel like I should have read reviews before ordering No luck with chat or emails for resolution Hoping this may bring me some joy Paid for expedited shipping but only received one item Not chea... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Sneakers, apparel, shoes, boots, Ronnie Fieg, ASICS, Nike, Mercer Pant, Bleecker, Gel Lyte, adidas, Just Us, Filling Pieces, New Balance, Jordan, Kithstrike
Informazioni di contatto
Broadway 644, 10012, New York, Stati Uniti
- kith.com
2,7
Scarso
490 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Your Loss There Is Nothing We Can Do
My son Courtland Filed a loss with Kith on 9/29 due to a supposed FedEx delivery of his package that contained a pair of shoes on a Sunday which is debatable the picture is very blurry. They waited a whole day investigating came back and said your loss there is nothing we can do for you because FedEx said it was delivered. The worst Customer Service Ever (Since I can’t upload pictures check out this FedEx tracking and tell me the picture is not sketch 😠 (9632080400722919734700279878239129)
27 settembre 2024
Non scritta su invito
Risposta di KITH
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the lost package, and we understand how frustrating this must be. We will be in touch directly regarding this.
Top Service
23 settembre 2024
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Top notch quality
Top notch quality, great fit overall and am still wearing items I purchased from them ever since the old Bleecker location!
24 settembre 2024
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Horrible customer service
Horrible customer service, they do not ship out your orders for months, but take your money. They also do not answer in a timely manner to issues. For a website carrying lixury expensive they have to do better. Learn from other high end stores customer service and common courtesy shipping.
16 settembre 2024
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Risposta di KITH
Thank you for sharing your experience with us, and we sincerely apologize for the delay with your order and for not receiving a timely response from our team. This is not the level of service we aim to provide, and we understand your frustration.
Please rest assured that we're looking into the situation right away. We have requested some additional information from you and if you could kindly respond with the details requested that would be super helpful. We want to resolve this as quickly as possible.
Payer 10 euros de frais de port pour un…
Payer 10 euros de frais de port pour un produit qui coute 500 euros est honteux.
Les photos sont tres bien faites, mais une fois le produit porte sur soi, il a l'air completement different. Et les retours sont payants. Je ne recommanderai jamais sur ce site malheureusement.
J'ai donc perdu 20 euros.
8 settembre 2024
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Risposta di KITH
Thank you for your feedback. To clarify, all domestic US and EU orders incur a flat $10 shipping fee, which allows us to ensure a reliable and consistent delivery service for our customers.
If you are unhappy with your order, please feel free to reach out directly to our customer service team. We would be more than happy to assist you with a return and make sure we address any concerns you may have. Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible.
Première et dernière fois
J’ai win une raffle début août, argent débité, et toujours rien, apparemment on doit attendre 6 semaines….. pire qu’une commande aliexpress
6 agosto 2024
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Risposta di KITH
Thank you for your review, and we are truly sorry to hear about the delay with your order. While some of our items do have longer shipping lead times compared to others, we understand how frustrating this can be. Please accept our sincerest apologies for any inconvenience. If you're order is still unfulfilled, please reach reach out to our customer service team directly so we can check on the status of your order and provide you with a detailed update as soon as possible.
All indicates this is a scam and would…
All indicates this is a scam and would advise to not buy from the website, despite of several attempts to contact there has been no reply, item not received.
20 agosto 2024
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Great customer service with prompt…
Great customer service with prompt replies on queries on order
22 agosto 2024
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Great Service
My order was cancelled by mistake and they send me an invoice with my order for me to purchase it again. I thought that was great customer service because I was still able to get my items before they sold out.
23 agosto 2024
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Kith is always excellent
Kith is always excellent, from their products to their customer support. I've never had a problem with Kith.
27 agosto 2024
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Representatives were very understanding…
Representatives were very understanding and helpful. Offering me options for my return that best suited me. Also thorough with responses, which I appreciated.
10 agosto 2024
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Received the wrong item!
Sent the wrong item, I am a size M and they sent a totally different item and size XXL! Customer service is robotic and really unhelpful. They will not send a replacement but ask that you return the wrong item for a refund... I live in the UK and this item comes from the US so that will take a while to return and be refunded. Not a good experience and for the price you pay, you can get better service elsewhere.
13 agosto 2024
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Rubbish website
Rubbish website. Went to get some shoes. Shoes wouldn’t load, website crashes, shoes sold out. Waste of time
9 agosto 2024
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Risposta di KITH
Thank you for your feedback and we are so sorry to hear about the issues you encountered on our website. We understand how frustrating it must have been to not be able to purchase the shoes you wanted. We take feedback like this very seriously and are working to resolve any technical issues moving forward. Please feel free to contact our customer service team directly at customerservice@kithnyc.com for any further questions or concerns.
QC & Customer Service Improvement Needed
*Updated* this rating has been improved to 3 stars since another member of the support team improved the offer to keep the shoes and provided a more meaningful apology. The 3 stars will remain to reflect the QC issues and my initial dealings with customer support.
Original review:
Ordered a pair of the 8th Street Gazelles. Following a 6 Month wait (this was fine and fully explained as a 'made to order' item) they arrived with a small tear on the suede.
Customer services provided two options:
A) A 10Euro gift card - the trainers cost >200...
B) Return and refund - no replacement possible despite a 6month wait...
Neither of these options appeal and are frankly poor from any genuine retailer.
6 agosto 2024
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You can log in
You can log in, and you have to click many of this are you robot, so annoying, i hope they all dont wake up
7 agosto 2024
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Risposta di KITH
Thanks for your review. Please feel free to reach out to our customer service team directly at customerservice@kithnyc.com regarding any website issues you are experiencing. We are more than happy to look in this for you.
Excellent customer Service 👏👏👏
5 luglio 2024
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When "your" money becomes "theirs" [FOREVER]
I recently had a disappointing experience with KITH's refund policy. I purchased an item that didn't fit, and despite not being able to wear them, I was unable to get a refund. KITH's policy doesn't offer refunds under any circumstances and they aren't obligated to provide a reason. It's simply "company policy," which leads to an inferior customer experience.
Customers can't try on clothes to ensure a proper fit when shopping online. This issue is especially concerning for items that are ONLY available online. Most retailers understand this and offer full refunds to accommodate their customers. So why does KITH insist on keeping the funds? This policy, which is not fair or reasonable, is simply unjustified.
On the note of "customer service"... They have an automated chatbot and an email service that only responds around 4AM. I suspect that KITH is farming out their customer service to another company outside of the US.
16 luglio 2024
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Inventory system fails all the time
Inventory system fails all the time. Leads to have orders refunded. Was never able to buy.
29 luglio 2024
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Risposta di KITH
Hi,
We apologize for the inconvenience caused by the cancellation of your order due to an inventory error. Feel free reach out to our customer service team directly. We would be happy to assist you in selecting a similar item that meets your needs and ensure you have a positive shopping experience with us :)
Each agent at kith were attentive and…
Each agent at kith were attentive and got back to me in a timely manner. I appreciate there hard work and service.
18 luglio 2024
Non scritta su invito
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