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Valutata 5 stelle su 5

Bought as a gift for my son during their Easter Sale, the quality of the chain and bracelet is excellent. Pieces feel expensive and have a premium feel. Quick shipping and great packaging to top it of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered a bracelet from this company and when it arrived I just decided on a different one. The packing and quality was fantastic though!! I then had to request a refund and after seeing some revie... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Put a complaint in about wanting to return a bracelet I ordered as it didn’t fit, they finally emailed me back asking if I wanted to exchange but said I just wanted to return and now they haven’t rep... Leggi di più

Valutata 5 stelle su 5

FANTASTIC CUSTOMER SERVICE! I bought a bracelet for my son for Christmas. But I ordered a size to small. We had 6 days before Christmas, not only did Alex arrange for the smaller size ro be collect... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Gioielliere

Scritti dall'azienda

Designed and dispatched from within UK, Khral is a leading Jewellery brand specialising in chains, pendants and bracelets. Our team undergoes specialist quality control on each piece leaving the HQ, ensuring all pieces are 100% Waterproof, Heatproof & Perfected to the finest attention to detail. The Khral team is built upon the foundations of quality, consistency and integrity. Our purpose is to bridge the gap between luxury goods and value for money. All our pieces are complimented by our luxury packaging consisting of a magnetic lid box, a premium leather pouch and a gold stainless steel warranty card.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

172 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Do not buy from this company!!!

Do not buy from this company!!! I bought a chain and a bracelet. Upon receiving my items, I took the chain out of the plastic wrapping which was impossible to take off to start with. When I did manage to take it off I wanted to try it on to see if it suits me. I couldn’t try it on without taking the plastic wrapping off as the hook and the clasp were inside the wrapping. Once I tried it on, it didn’t suit me and felt like cheap material, very light in weight. I didn’t bother taking the wrapper of the bracelet as I wanted to keep the set of it suited me. I asked for a refund for both items and the first question ‘Alex’ asked me was if the ‘protective’ wrapping was still on to see if it was eligible for a refund. I explained I had to take the wrapping off to try it on otherwise how else was I going to try it on. He responded with it is no longer new as it came out of the protective wrapping, and therefore not eligible for a refund. I then told him the bracelet hasn’t been touched and still in protective wrapping to which he responded with this applies to the whole order and nothing can be refunded. I then pointed him towards my consumer rights after which he reluctant agreed to a refund for the bracelet only. When asked about a return slip he told me I had to buy one myself and return to someone called ‘Seb’ and gave me a home address??? Not even a company address!!! I didn’t bother sending anything back as I believed he would not give me my refund and tell me he didn’t receive items. They wrap it in so called protective wrapping so once you take off (which you obviously will to try on) they know you are trapped and cannot return. Very sly. Save yourself and look at a reputable company, learn from my mistake.

22 marzo 2024
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Risposta di Khral

Hi Mohammed,

Firstly we want to say we are very sorry about your experience. We want to state that it is declared in our exchange/return policy that all items must be received in original packaging. Once the item is removed from its protective wrapping it is deemed as used hence why we can not accept returns. We are currently on Easter Break and our office is closed until the 15th, the address was given to you to quicken the process for you. We apologise for any inconvenience and wish you the best!

Kind Regards,
Alex From Khral



Valutata 5 stelle su 5

Amazing service by Seb

Amazing service by Seb, was quick my enquiries. My offensive bear pendant arrived today and the quality is perfect along with the chain. This was my 2nd time coming back here, 100% recommend.

7 aprile 2024
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Risposta di Khral

Hi Aaron,

Great to see you again, thanks for sharing your experience!

Kind Regards,
Seb From Khral

Valutata 5 stelle su 5

Thank you guys for the quick service

Thank you guys for the quick service
Got a pendant for my older brother and he loves it. Very quick delivery and top quality 👍

4 aprile 2024
Non scritta su invito
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Risposta di Khral

Hi Safwan,

Thank you for your review!

Kind Regards,
Seb From Khral

Valutata 5 stelle su 5

Thank you guys I received my order…

Thank you guys I received my order really fast and I loved the quality!! Will deffo buy again

30 marzo 2024
Non scritta su invito
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Risposta di Khral

Hi Ebad,

Thank you for sharing your experience at Khral. We hope to see you soon!

Kind Regards,
Seb From Khral

Valutata 5 stelle su 5

really liked the packaging and the…

really liked the packaging and the chain was exactly as i wanted it to be, made for a really great gift

20 marzo 2024
Non scritta su invito
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Risposta di Khral

Hi Hassan,

Thank you for your review!

Kind Regards,
Alex From Khral

Valutata 5 stelle su 5

Absolutely thrilled with my purchase…

Absolutely thrilled with my purchase from Khral! Their men’s jewelry collection is top-notch, offering both style and quality. Every piece exudes elegance and masculinity, perfectly complementing any outfit. Exceptional customer service and timely delivery. Highly recommend Khral for anyone looking to elevate their accessory game!

19 marzo 2024
Non scritta su invito
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Risposta di Khral

Hi Sami,

Thank you for sharing your experience at Khral!

Kind Regards,
Seb From Khral

Valutata 5 stelle su 5

The necklace was sleek and the…

The necklace was sleek and the packaging it came in was immaculate! Great customer service from Alex- who was kind enough to answer all my queries. Will definitely be ordering again.

15 marzo 2024
Non scritta su invito
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Risposta di Khral

Hi,

Thank you for your amazing review, we can't wait to see you again!

Kind Regards,
Alex From Khral

Valutata 5 stelle su 5

Perfect quality

It looks a lot better than in the picture. Great quality, amazing and fancy packaging. Can't wait to gift this, my husband is going to love it.

19 febbraio 2024
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Risposta di Khral

Hey,

Thank you for the amazing review. We're sure your husband will love it, we hope to see you again soon!

Kind Regards,
Alex From Khral

Valutata 5 stelle su 5

Made for an amazing gift

Made for an amazing gift, packaging was top tier and very impressed with the chain and pendant I ordered. Would highly recommend Khral!

20 febbraio 2024
Non scritta su invito
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Risposta di Khral

Hi Maddie,

Thank you for the amazing review. We hope to see you again soon!

Kind Regards,
Alex From Khral

Valutata 5 stelle su 5

Mens silver bracelet is lovely nice…

Mens silver bracelet is lovely nice weight and good quality,and came on time.

2 febbraio 2024
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Risposta di Khral

Hi Lisa,

Great to hear your positive experience shopping with us. We hope to see you again soon, have a great day!

Kind Regards,
Seb From Khral

Valutata 5 stelle su 5

Fantastic customer service

Fantastic customer service, very prompt delivery and fantastic quality jewellery. Will definitely purchase from here again and would absolutely recommend 👌

7 febbraio 2024
Non scritta su invito
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Risposta di Khral

Hi Anna,

Thank you for the amazing review. See you again soon!

Kind Regards,
Alex From Khral

Valutata 5 stelle su 5

6mm Miami Cuban

Top quality pendant, will definitely be buying again.

5 febbraio 2024
Non scritta su invito
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Risposta di Khral

Hi Anas,

Your review is much appreciated. See you again soon!

Kind Regards,
Alex From Khral

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