Keplin Group Limited Recensioni 

I had a very small problem with an order from the Keplin group and after a quick phone call and a chat to Carl the whole thing was sorted in a matter of minutes. I would highly recommend this company to anyone I know who asks. Thankyou for your prompt service.

When you purchase an item from a company sometimes the delivery process can get a out of the company's control. I wanted to acknowledge that it means a lot to me that this company went out of their way to make sure everything was perfectly smooth when it came to the delivery of my umbrella system that I purchased. The best and most efficient customer service department.I've ever worked with!

Very helpful customer service agent. Sorted out my problem quickly and iarranged a refund straight away. Thank you.p

Absolutely solid product. I ordered the 6kg Kettlebell via Amazon, and the quality, packaging, weight distribution is spot on! On top of it, the customer service is brilliant, proactive, and very efficient. Special shout out to Sakshi, for being so helpful and the quick turnaround on the responses. 10/10 will be ordering more gear from these guys.

Ordered a granite parasol base.
Upon correct assembly we see that the connection nut protrudes beyond the flat plane of the bottom of the base.
This renders the base useless.
We are outside of the return period.
Do not purchase garbage from this source.

I initially order an Keplin Airfyer via Amazon and after 2 months, found there was some damage after minor use. I contacted customer service, assuming they would dismiss the matter and try avoid organising replacing the item. However, they assured me this wasn't up to their standard and arranged for a replacement delivered to me completely free of charge. Great customer service handled by Atharva.

I ordered 2 underseat cabin bags and on the delivery date only 1 bag arrived. Whilst disappointed a wait a couple of days and then contacted KG Direct and spoke to Pranav who investigated and said that the bag was lost during transit. He said he would send a replacement bag asap.and I received the bag within 48 hours.
I found the service exceptional and it was a pleasure speaking to Pranav who was extremely knowledgeable and helpful.

Great service I purchased a cabin case and support and communication was great

Well my chairs were damaged in transit and a return and refund very quickly done by Miss Manasi. Great customer service via Amazon

I ordered an underseat case for an upcoming flight. Their communication was prompt, helpful and polite, and the delivery was incredibly fast - the order was processed and delivered within 48 hours. The item is good value for money and perfect for what I need it for. If you need something fast this company is great. I usually only leave reviews with the platform that I purchased from but I am pleasantly surprised with the customer service.
Recommended seller ⭐⭐⭐⭐⭐

Ordered a parasol .. great size, colour is lovely, it was damaged but that has since been sorted with the company. Will come in handy over the (maybe) summer !!

Very quick response and a truly satisfactory resolution in response to my difficulties registering my warranty.

Not only a great product that’s high quality and aesthetically appealing, Keplin also has a wonderful customer service team that is extremely helpful! Highly recommended

My order for two camping chairs went missing after they were failed to be delivered by the Courier. I was sent a replacement within 3 days of contacting the company. The chairs are good quality and look forward to using them. The original parcel was eventually delivered. On informing company a DPD collection was arranged I spoke with Sakshi who was polite and helpful . Would recommend this Company

I had an issue with trying to get my warranty activated and I called them up today and the service was 1st class, I think her name was Manisi and she was amazing and explained everything and got it done in no time, the time on hold was about 2 to 3 minutes which I class as exceptional, I was on hold this morning with Royal Mail for 42 mins,

Ordered a Keplin double garden parasol via Amazon and found the cover was missing from the package.
Contacted Keplin and spoke to Reena.
This lady dealt with the issue in a very professional way she was polite, apologetic and understanding. She stated she would ring me back the following day which she duly did and an agreeable solution was made.
In this modern day I was amazed how helpful and kind she was in dealing with the issue and me, she is a credit to Keplin and Amazon and they should be very proud of her.
Thank you again Reena,
Kindest regards
Rob

Ordered in good faith. Wrong products sent. Large item so couldn't take down to a collection point. Wouldn't provide QR codes when no access to printer. Delayed responses so outside of return window.
Poor attention to detail, poor communication, poor customer service.
Do not buy from them!!!

I ordered the granite parasol base on Thursday it arrived on Friday outstanding customer service,it was an amazing price and superb quality,it matches our garden furniture perfectly,I would recommend this parasol to anyone looking to buy one! ⭐⭐⭐⭐⭐

Transacted with this company via Amazon and found the customer service very good. The item (garden parasol) was despatched next day delivery but unfortunately due to no fault of the retailer the courier lost it in their network. I dealt with EVRI customer service who admitted it was their issue and I began communicating with Keplin via the Amazon App after the parcel had been delayed by a week. Quick response and a refund was authorised immediately. I was also advised that if the parcel eventually turned up that there was no need to return it. I was dealt with by Miss Manasi very efficiently.