Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

As a long time drinker of Kenco Instant Rich I reluctantly accept the cunning price increase by way of a 5% reduction in the contents but I can't accept the terrible experience of drinking the new c... Leggi di più

Valutata 1 stelle su 5

My wife and I have bought Kenco's Millicano Intense Coffee for several years now. A granular instant coffee with a real coffee flavour. Not any more. Kenco are selling a completely different product u... Leggi di più

Valutata 1 stelle su 5

We have bought Kenco Milicano both caffeinated and decaff for years and always bought in bulk. I have just restocked both and am very disappointed. Neither are good. I don’t like powder and the inten... Leggi di più

Valutata 1 stelle su 5

Whilst the addition of coffee grounds gives a stronger aroma when you first open the jar, this soon fades and you're left with an unpleasant sludge in your cup and a harsh, dry sensation in your thr... Leggi di più

1,1

Pessimo

TrustScore 1 su 5

763 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,1

Tutte le recensioni

(763)

709 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

New style Kenco is disgusting

We have been drinking Kenco Rich Roast for years the new Kenco rich roast is disgusting & leaves sludge in your mug. Please bring back the original product.

20 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Dreadful Coffee

Dreadful coffee! Like so many others, we have been drinking Kenco for an absolute eternity. We just couldn't understand why it tasted and looked awful these past few weeks. Having Googled it, we now understand the problem. No more Kenco being bought in our house. In fact, we are going to dump the 190g jar that remains. We just can't look at the rim of scum that has become a feature of every cup we make now. Bye, bye, Kenco! You used to provide us with a lovely cuppa but alas, no more.

20 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Just opened a new jar of Kenco decaf

Just opened a new jar of Kenco decaf . I noticed that the jar and label were different but assumed it was the same coffee. How wrong I was . Absolutely horrible taste doesn’t even taste like coffee. I have been buying this for years but not anymore.

20 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Glad to find these reviews

Glad to find these reviews - I've been drinking Kenco Smooth at home for over 10 years and always enjoyed it (alongside an occasional bean to cup brew). Recently I found a long-lasting bitter taste that lasted hours - I wondered if I was ill or changed something drastically. Eventually singled out the Kenco (which I'd also noticed had changed consistency). An email to their customer services (in fairness quick to respond clearly), a chatGPT search on 10% microgrinds led me here and whilst disappointing, there is comfort in being in a collective. I've no idea what 'long term user panel of Kenco' they asked - it's terrible! If anyone finds an alternative please post (AI suggested Douwe Egberts Pure gold or M&S instant gold...). 1st world problems - but just a bit dumb on Kenco's behalf!?

19 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Please change back to the old recipe

Please change back to the old recipe! It now has a slightly bitter taste, it has also started to leave my teeth with dark staining which I have never had before. By adding a small percentage of ground coffee to the instant coffee you've changed the previous palatable coffee into an unpleasant drink that leaves a gritty residue in your cup. Not only have you reduced the volume per jar you've decreased the flavour too. What were your taste testers thinking!

19 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

What the heck have Kenco done to their…

What the heck have Kenco done to their coffee? As a Kenco drinker for more years than I can remember, the recent change to the recipe is a disaster. It's bitter and leaves an "ashtray" taste in the mouth, it also leaves a scum and sludge in the cup. If this is the future of Kenco, then it's goodbye from me.

20 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Kenco website not taking complaints and the coffee is crap now too

Smooth coffee leaves a distinct sediment in my cup, i tried complaining on they're website, but its deliberately set up not to accept, i pressed the submit button and it just goes backwards, probably deliberate, but no worries I'll not be buy this crap again, shame cos it used to be nice once, but no doubt profit before customers, it's become a crap product of poor quality at an expensive price

20 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Ruined!

I thought it was just me, but now I see everyone is complaining about the changes to Kenco Smooth Coffee.
It now tastes far too bitter, like adding a couple of shots of espresso to it. As for the sludge in the bottom of the cup afterwards, I would consider that a bad image for the drinker to know they were consuming that same sludge.
I have drunk Kenco smooth for years because of its superior taste, but now you've ruined the quality I have come to expect from Kenco, and I'll be looking for something else, never to return.
As for making it more expensive by shrinking the size? Well, poor quality for more profit... Bad move!

20 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Find who signed off on the change and fire them.

I have drunk Kenco for years and they have ruined it. And everyone knows it is probably some snivelling little number cruncher who’s found a cheaper way to manufacture the product by introducing “the dust” that everyone’s moaning about far less the hideous taste. Whoever authorised this and signed off on it should be identified and fired.

19 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Why fix something that isnt broke

Why fix something that isnt broke? What have you done to your coffee? It took me ages to find a great tasting instant granule coffee. Even your de caf is powdered now. Both leave a bitter taste and sludge in the bottom of the cup. So dissappointed .

20 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Not a change for the better

This has been my favourite coffee for years,Kenko what have you done.It tastes awful doesn't mix properly and there's sludge at the bottom of the cup.Please go back to the original recipe because I won't be buying it ever again.

19 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Why change something that previously tasted so Delicious…

I have just googled to see if I am right about the Kenko coffee. I have been a loyal customer buying the red jar of Kenko coffee for years now, being the only instant coffee I will drink. I knew they had changed the taste it tastes horrible and makes me quite heady giving me withdrawal symptoms as always drinking the other. I have always loved the taste of the original jar of Kenko. The other tastes so weak and bitter and just awful. I have had to start buying the blue jar as I can not stand drinking the other. Glad to see I am not alone in other people thinking the same thing. If every one likes the taste Why change it, it doesn't make sense. I'm afraid a lot of customers will be lost now.

5 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Ohhh KENCO....NO!

NO KENCO! JUST NO!!
What HAVE you done to my favourite coffee?
Kenco Rich apparently now comes with fresh road sweepings! 🤮
I now need to rinse my mouth out after every mug....indeed frequently after every mouthful.... if I pause for more than a moment.
Judging by the comments I've seen, not only here, but across the Internet, you've made a huge mistake with this product change.
You've also removed 10g of coffee from the jar which in instant coffee terms is approx 5 tsp, Although in this case a blessing, it makes the pretty foul aftertaste even more bitter given the extortionate price of a jar now. 😕
As others have said, it makes the coffee taste cheap and nasty and as that's the case, I for one will be voting with my feet. If I'm buying cheap, I'm paying cheap. Supermarket own brand under £3 for a full 200g that tastes as good if not better due to the lack of road grit is now a preference

19 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

DEFINITELY NOT A CHANGE FOR THE BETTER

This was my favourite coffee I’ve been buying for years. Just now replenished my stock only to find that this has changed dramatically. It is now much stronger, much blacker, has a slimy froth on top when you pour the water on and, if you can even finish your mug, leaves a very unpleasant black sludge which tastes even worse. That’s the last I will buy.

17 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Kenco Coffee

Been drinking Kenco coffee for years. What on earth have they done to it? It’s absolutely disgusting now and we won’t be buying it again unless they revert back to the original recipe.

19 ottobre 2026
Non scritta su invito

Questa è la tua azienda?

Reclama subito il tuo profilo per accedere agli strumenti business gratuiti di Trustpilot e avvicinarti ai tuoi clienti.

Crea un account gratuito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più