KCOM Recensioni 4029

TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50. For 900mbps down and 500mbp... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Advisor help was fantastic, gave me various options to upgrade. Also got 2 new routers free of charge. Changing over to new routers was simple and easy to do. Internet capped is fantastic and fastest... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi Internet

Scritti dall'azienda

KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

4K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Valutata 5 stelle su 5

Excellent

Just had KCOM, only took just over an hour. Special mention to Matt and Jake who installed everything, great customer service, thanks again Matt! Highly recommend

11 giugno 2026
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Risposta di KCOM

Good morning Carly.

We’re happy to know you’re satisfied. Thank you for your support.

Kind regards, Ella.

Valutata 5 stelle su 5

Great Customer Experience

On time, took me through step by step, great couple of guys who took pride in their work with a smile

11 giugno 2026
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Risposta di KCOM

Good morning Dave.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Valutata 5 stelle su 5

The staff at kcom are always polite and…

The staff at kcom are always polite and will do there best to help you with any prpblem you have.great company and staff.

10 giugno 2026
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Risposta di KCOM

Good morning Alan.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Valutata 5 stelle su 5

Had our internet installed today by…

Had our internet installed today by Matt and Jake. Both were very efficient and polite.
I had to be out and the guys ensured that the job was finished by time I had to go they even sorted the app on my phone as I’m not very good with stuff like that.
Definitely a pleasure to have them fit the equipment and nothing was too much trouble. You couldn’t tell where they had been once finished.
A credit to KCOM thanks guys

9 giugno 2026
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Risposta di KCOM

Good Afternoon,

Thank you for sharing your experience - we’re glad it’s been a good one.

Many thanks,

Adrian

Valutata 5 stelle su 5

Broadband Choice

Looking for a faster broadband at competitive prices and local call centre Kcom ticked all the boxes for me.

8 giugno 2026
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Risposta di KCOM

Good Afternoon,

We’re grateful for your support and thrilled you’re enjoying our service.

Many thanks,

Adrian

Valutata 5 stelle su 5

KCOM is the best.

KCOM has proven to be a reliable and caring service. Especially getting older, technology can be confusing but KCOM are patient and kind. I came back to them after trying one of the new providers and tell all my friends, that KCOM is the best service around. I’ve been back with them a year now and when my contract came to an end, found once again the help and advice I was given, is second to none. I’m a very happy customer.

31 maggio 2026
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Risposta di KCOM

Good Afternoon,

Thank you for your kind words - we’re delighted you’re happy with our reliable and caring service.

Many thanks,

Adrian

Valutata 5 stelle su 5

Quick

Quick, service. Reporting problem easy.

27 maggio 2026
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Risposta di KCOM

Good Afternoon,

We’re happy to know you’re satisfied. Thank you for your support.

Many thanks,

Adrian

Valutata 5 stelle su 5

Fantastic experience with k com

Fantastic experience with k com.
Quick to answer the call. Questions answered, fast service and advice. Prompt appointment and book in. Set up direct debit without issue really polite and pleasant. Completely different experience to sky. I would recommend kcom any day over other broadband providers. Great customer service, local staff and efficiency

8 giugno 2026
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Risposta di KCOM

Good Afternoon,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Many thanks,

Adrian

Valutata 5 stelle su 5

KCOM we're cheaper than previous…

KCOM we're cheaper than previous supplier. The download and upload speeds were excellent and way faster than previous provider.
Recommended.

8 giugno 2026
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Risposta di KCOM

Good Afternoon,

Your positive comments mean a lot to us - thank you.

Many thanks,

Adrian

Valutata 5 stelle su 5

Great service

Great service

8 giugno 2026
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Risposta di KCOM

Good Afternoon,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Many thanks,

Adrian

Valutata 5 stelle su 5

I had problems with my account due to…sky

I had problems with my account due to Sky trying to get me to order every product they sold, Victoria at KCOM made sure my KCOM account was still secure and up and running, also Matt from tech support was able to help me with my buffering problems and broadband speeds, both were very helpful and polite, and able to sort out my problems.

8 giugno 2026
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Risposta di KCOM

Good Afternoon,

It’s wonderful to hear you’re happy. Thanks for letting us know.

Many thanks,

Adrian

Valutata 5 stelle su 5

Excellent service from Matt & Jake!

Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute asset to the company. Couldn’t be happier with the service! thank you both, Margarita & Craig 🤩🤩🤩

5 giugno 2026
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Risposta di KCOM

Good Afternoon,

Thank you for sharing your experience - we’re glad it’s been a good one.

Many thanks,

Adrian

Valutata 1 stelle su 5

Outdated false advertised packages to…

Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50.

For 900mbps down and 500mbps up.

When we see others offering 2.3Gbps for £30 per month with its annual increases for the next 5 years is STILL cheaper than Kcom.

And provides you with actual wifi6 routers, not cruddy amazon eero wifi boosters (boosting a slow service signal isn't going to improve anything)

Dedicated download speeds and uploads, not overall speeds split and shared, each is their own.

Kcom for decades have been relying on having the monopoly in hull, now we have new providers, offering over 2x the service at a fraction of the cost kcom would charge.

3 giugno 2026
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Risposta di KCOM

Good Afternoon,

Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team on https://www.kcom.com/home/contact-us/

Many thanks,

Adrian

Valutata 5 stelle su 5

I had a full instal at my new address

I had a full instal at my new address. Both engineers were very good and helpful. They put the router and did the external wiring to my expectations. They did a really good job and pleased with the service.

28 maggio 2026
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Risposta di KCOM

Good Afternoon,

We really appreciate your feedback and are glad we could help.

Many thanks,

Adrian

Valutata 5 stelle su 5

Arrival time was between 8 and 12 and…

Arrival time was between 8 and 12 and they arrived at half eight.
By ten they were finished and I was online.
Friendly helpful gents and I was online straight away.
Minimal disruption and very efficient

26 maggio 2026
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Risposta di KCOM

Good Afternoon,

We’re happy to know you’re satisfied. Thank you for your support.

Many thanks,

Adrian

Valutata 5 stelle su 5

Matt and Jake were very efficient and…

Matt and Jake were very efficient and friendly and informed us at each stage of the installation. Great upload and download speeds. Would recommend KCOM to other broadband users.

3 giugno 2026
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Risposta di KCOM

Good Afternoon,

Your positive comments mean a lot to us - thank you.

Many thanks,

Adrian

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