Arrived promptly and well packed. A bit of a struggle to get into existing pillow protectors and pillowcases. Comfortable and only need one pillow where previously used two. Haven’t noticed a marked i... Leggi di più
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Took a week for the pillow to soften up a bit. Was like sleeping on a concrete pillow night. Head, neck and shoulders were in tatters. Now it's been broken, it is very comfortable. Cannot comment on d... Leggi di più
Ordered the ultimate side sleeper pillow. It's hard and uncompromising, holds my head at the wrong angle. Bought on the recommendation of the Which report, but it's nothing special. Save your money... Leggi di più
L'azienda ha risposto
The pillow is great, but it takes a bit of getting used to. Also it tends to sag overnight, so I have to punch it back into place when I wake during the night, which I do a lot but not because of th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Kally Sleep brings you the ultimate ergonomic pillow. Developed in conjunction with leading Harley Street practitioners to promote healthy sleep posture.
Informazioni di contatto
Cavendish Square 18, W1G 0PJ, London, Regno Unito
- hello@kallysleep.co.uk
- kallysleep.com
3,2
Nella media
859 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Disgusted with this company
Disgusted with this company! One month of nagging and emailing to get my refund and I’ve given in and disputed through PayPal! Something is clearly not working on the customer service side, you need to check your emails and reply!!! If you’re desperate enough to order from this website make sure you use PayPal so you’re covered for being screwed over!
17 luglio 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Joanne,
Thank you for your feedback, and we're very sorry for the frustration this has caused. We completely understand how disappointing it is to have to wait for a refund.
As part of our returns process, we ask customers to donate returned pillows to one of our charity partners. We are then reliant on the charity confirming receipt of the donation before we can process the refund. Unfortunately, there are occasions when this confirmation takes longer than we or our customers would like, and this is sometimes outside of our control.
We can confirm that your refund has now been processed, and we sincerely apologise for the time it took to resolve the matter. We appreciate your patience and understand your frustration, and we're continually looking at ways to improve this process for our customers.
Kind regards,
The Kally Sleep Team
Top product
I had been looking for some good pillows for a while and I bought these by recommendation from which. The product is fantastic and does exactly as it was advertised. I was suffering with reoccurring neck problems and now the problem has gone. It was a great service, delivery on time and a fantastic price. Worth every penny and I would definitely buy them again in the future.
10 giugno 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Neil,
Thank you so much for your fantastic review! We’re delighted to hear that our pillows have made such a positive difference to your sleep and helped resolve your recurring neck problems.
It’s wonderful to know that the pillows lived up to your expectations after the Which? recommendation, and that you were happy with both the service and delivery. Hearing that you’d happily buy from us again means a great deal to our team.
Thank you again for your support, and we wish you many more comfortable and restful nights!
Kind regards,
The Kally Sleep Team
Pillow ordered but not shipped and no customer service response
Ordered a pillow 10 days ago, the order still has not even been shipped. Contacted customer service twice with no response.
Really terrible experience so far.
20 giugno 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Christine,
Thank you for your review, and we’re very sorry for the delay with your order and for the frustration this caused. We understand how disappointing it is when an order takes longer than expected.
We can confirm that your order has now been delivered. We sincerely apologise that it wasn't dispatched within the expected timeframe and that your experience with our customer service fell short of the standard we aim to provide.
Thank you for your patience, and we hope you're now enjoying your pillow. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kind regards,
The Kally Sleep Team
Took my money, no item, no replies
Ordered 2 weeks ago. No tracking. Emailed twice — told the item was out of stock and would ship "asap." That was 4 days ago. Still nothing shipped, and now they've stopped replying altogether.
Taking payment for stock you don't have, giving a vague promise, then ghosting the customer is poor practice. I'm now chasing a refund I shouldn't have to chase. Avoid until they fix their stock accuracy and actually answer customers.
28 giugno 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Ali wawi,
Thank you for your feedback, and we’re very sorry for the delay and frustration you experienced with your order. We understand how disappointing this must have been.
Unfortunately, your order was delayed due to stock availability, and we apologise that our communication during this time did not meet your expectations.
We’re pleased to confirm that your order was delivered to your selected pickup shop shortly after your review. We sincerely apologise for the inconvenience caused and appreciate your patience while we worked to fulfil your order.
Kind regards,
The Kally Sleep Team
Pillows
Great pillows best night's sleep i have had in a long time
6 giugno 2026
Non scritta su invito
The pillow provides excellent support…
The pillow provides excellent support for my head and neck. I sleep better and have by and large eliminated the aches and pains I used to have each morning
22 giugno 2026
Non scritta su invito
Risposta di Kally Sleep
Hi James,
Thank you so much for your wonderful review! We’re delighted to hear that the pillow is providing excellent support for your head and neck.
It’s especially rewarding to know that you’re sleeping better and that it has helped reduce the aches and pains you were experiencing each morning — that’s exactly what we aim for.
Thank you again for your support, and we wish you many more restful nights ahead!
Kind regards,
The Kally Sleep Team
Purchased the Ultimate side sleeper…
Purchased the Ultimate side sleeper pillow. Price and delivery time were both good. On-receipt I was pleased to see that the pillow had not been vacuumed packed unlike other pillows I have purchased. Packaging was minimal but effective with good comms about the order and delivery. Pillow appears to be well-made with good materials. Would I buy another pillow from Kally, yes most probably.
24 maggio 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Gerry,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your Ultimate Side Sleeper Pillow and that the ordering and delivery experience met your expectations.
It’s great to know you appreciated the packaging and product quality, and we’re especially pleased to hear that you would choose KallySleep again in the future.
Thank you again for your support!
Kind regards,
The KallySleep Team
Great for back pain
Sleeping with this pillow stops me rolling onto my front and prevents me from getting lower back pain issues, and aligns my spine. It's extremely comfortable and I'm sure I sleep more deeply as my airways aren't compromised.
Only haven't given 5 stars as the pattern on the cover isn't very attractive.
7 giugno 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Annabel,
Thank you so much for your lovely review! We’re delighted to hear that the pillow is helping with your back pain and improving your sleep quality.
It’s fantastic to know that it’s helping support your spine and keeping you comfortable throughout the night — that’s exactly what we designed it to do.
We also appreciate your feedback regarding the cover pattern and will be sure to pass this on to our product team for consideration.
Thank you again for your support!
Kind regards,
The Kally Sleep Team
DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO LOSE YOUR MONEY
Pillows ordered were unsuitable followed the returns process to the letter, paid the postage only to be refunded £35 out of the £75 spent, the items were on the 14 day trial, one parcel i didnt even open so they were not even used. Complete con. You are lead to believe you will get a full refund. You cant contact by telephone to speak to anyone, the number listed on google is a private landline where the lady who answered said she was sick and tired of receiving phone calls regarding this company. I emailed three times before i received a reply. Complete shambles. Go to a reputable shop and buy your pillows from there.
1 giugno 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Mrs Cockling,
Thank you for your feedback, and we’re sorry to hear that you were unhappy with your experience.
We have been in contact with you directly regarding your return, and we can confirm that you have received a full refund.
We apologise for any confusion or frustration caused during the returns process and appreciate your patience while we resolved the matter.
Kind regards,
The Kally Sleep Team
Unfortunately the pillows were not right…
Unfortunately the pillows were not right for us but I want to congratulate you for your customer service and gifting the returned pillows to a great charity.
Bravo!
2 maggio 2026
Non scritta su invito
Really disappointed this time round…
Really disappointed this time round. Ordered a U shape pillow around 4 years ago and it was perfect, no issues, binned after not needing it anymore. I’ve now ordered a new one for £50. Packaging was terrible, it was sent in was basically a bin bag, which arrived all ripped, even the plastic containing the pillow was ripped aswell! I was willing to ignore that, but then I realise the pillow has changed, where you place your shoulder it’s tight hardened material which I have already heard ripping sounds from, it’s really uncomfortable and painful, it’s shorter in length so less support for hips/legs.
With this being said I was looking to return under the 14 day return guarantee, and was looking to order a different type. After emailing on multiple occasions I’ve got no response, I’ve even tried on Facebook but that’s just an AI bot telling you to email the same address that you get no response from. So basically the 14 day return policy is pointless as you can’t do it anyway, even if it meant me paying for return postage I would have done so. Now I’m left with a large product in the house which is no good. AVOID
Order number #10124
2 maggio 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Olivia,
Thank you for your feedback, and we’re very sorry to hear about your experience — especially as you had previously been happy with one of our pillows. We completely understand how disappointing this must have been.
We’ve checked our system and unfortunately we do not appear to have any correspondence on record relating to your order or return request. We would really like the opportunity to investigate this properly and help resolve the issue for you.
Please could you contact us directly at hello@kallysleep.co.uk quoting your order number #10124, and our customer care team will look into this as a priority.
Kind regards,
The Kally Sleep Team
Excellent product and a good service
Excellent product and a good service. I am happy with my reflux pillow which is comfortable and has helped my symptoms of acid reflux at night.
14 maggio 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Celia,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your reflux pillow and that it has helped improve your acid reflux symptoms at night.
It’s wonderful to know you’ve found it both comfortable and effective — that’s exactly what we aim for.
Thank you again for your support!
Kind regards,
The Kally Sleep Team
Ordered item which broke within a week…
Ordered item which broke within a week of use and isn’t fit for purpose.
Such a shame as another product of theirs is amazing.
Shocking customer service, don’t reply to emails or contact forms, really really disappointing.
28 aprile 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Emily,
Thank you for your feedback, and we’re very sorry to hear about your experience. This is certainly not the standard we aim to provide.
We have been in touch with you directly and have now issued a full refund for the faulty item. We’re pleased that this has been resolved with you via email.
We apologise again for the inconvenience caused and appreciate you giving our products a try.
Kind regards,
The Kally Sleep Team
Product not received
I made an order in December and it never arrived. I have been contacting them and no response, I have not received my order or a refund.
8 dicembre 2025
Non scritta su invito
Risposta di Kally Sleep
Hi Cait,
Thank you for your review, and we’re very sorry to hear about your experience. That’s certainly not the level of service we aim to provide.
We’d really like to look into this and resolve it for you as quickly as possible, but we’ve been unable to identify your order from the details provided here.
Please contact us at hello@kallysleep.co.uk
with your order number so we can investigate and ensure this is put right for you.
Kind regards,
The Kally Sleep Team
Great pillows!
1 aprile 2026
Non scritta su invito
Risposta di Kally Sleep
Hi John,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you’ve finally found the right pillow with Kally Sleep and that you’re finding it comfortable.
It means a lot to us - thank you for your support!
Kind regards,
The Kally Sleep Team
Over the years I have been searching…
Over the years I have been searching for the right pillow I have found ir in Sally sleep pillow so soft and so comfortable. I sis buy one last year it the is amazing. Thank u1
18 marzo 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Katrina,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you’ve finally found the right pillow with Kally Sleep and that you’re finding it so soft and comfortable.
It means a lot to us that you came back to buy again — thank you for your support!
Kind regards,
The Kally Sleep Team
No order received and no response
First time ordering off Kally. Not received order, customer service does not reply. I was excited to get my body pillow, very frustrated as no order, just want a refund now
20 marzo 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Jessica,
Thank you for your review, and we’re very sorry for the delay and frustration caused with your first order. We completely understand how disappointing this must have been.
We have now been in touch with you directly and are pleased to confirm that this has now been resolved with you.
We sincerely apologise again for the inconvenience and appreciate your patience.
Kind regards,
The Kally Sleep Team
Where is my order
I ordered a body pillow last week from kally sleep.Despite numerous emails to request when I am going to receive my order,I have no response. Be very wary of buying from this company as they clearly don’t care about customer service
17 marzo 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Ben,
Thank you for your review, and we’re sorry to hear about your experience. We have replied to your emails with an update explaining the situation regarding your order.
We understand how frustrating delays can be and apologise for any inconvenience caused.
If you have any further questions or haven’t seen our response, please check your spam/junk folder or contact us again at hello@kallysleep.co.uk and we’ll be happy to assist.
Absolute shocking customer service
Absolute shocking customer service! I should of read the review here 1st. It has been over a week since I should of recieved my order! Only email I received seems to be a standard response its the suppliers fault! Since then no further responses from them. It is frustrating now!
18 marzo 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Kev,
Thank you for your feedback, and we’re very sorry for the frustration and delay you’ve experienced. We completely understand how disappointing this situation has been.
We have reached out to you directly to provide an update and have also offered to cancel your order and issue a full refund if you would prefer not to wait any longer.
Please do get back to us so we can resolve this for you as quickly as possible.
Kind regards,
The Kally Sleep Team
Poor quality and poor service
As someone who has experienced shoulder pain issues I ordered the side sleeper pillow based on the Which? review.
I didn't receive any order confirmation or dispatch email however it did arrive quickly.
The pillow arrived lumpy and misshapen and wasn't easy to reshape despite the claims. It was far too firm and uncomfortable.
I had no way of taking advantage of the 'free trial' offer as I had no confirmation of purchase other than a bank transaction, and I never received a reply to my email anyway.
Don't waste your money.
29 gennaio 2026
Non scritta su invito
Risposta di Kally Sleep
Hi Laura
Thank you for your feedback, and we’re very sorry to hear about your experience. That certainly isn’t the standard we aim to provide.
Apologies if you didn’t receive the order confirmation or dispatch email — this may have been caught in a spam or junk folder, but we appreciate how frustrating that must have been, especially when you were trying to contact us about the pillow.
The condition you’ve described with the pillow arriving lumpy and misshapen doesn’t sound right, and we would really like the opportunity to investigate this for you and put things right.
Please could you email our customer care team at hello@kallysleep.co.uk with your name and order details so we can locate your order and assist you further. Thank you
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