Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I requested a refund for product that didn't work for me. Customer Service emailed that refund can be expensive since I pay return postage and that might be international. Nothing upon ordering gave a... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Purchased shoes listed at $145, discounted to $50. Described as Handmade Velcro Suede, there is no Velcro. The upper feels like thin suede. Description has the line, 🇺🇸 - verified company, but produ... Leggi di più

Valutata 1 stelle su 5

I ordered the wrong size and tried to return them for the right size. But typical of Chinese companies they tried to keep me from returning them and offered me a $7 refund on $42 shoes and a 30% disc... Leggi di più

Valutata 5 stelle su 5

I used to buy expensive shoes at Nordstrom, but now I plan to wearKaegreelbarefoot shoes exclusively! I feel so steady and solid on my feet. I now own 14 pairs and am shopping for my whole family. I d... Leggi di più

Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di abbigliamento activewear
  3. Negozio di abbigliamento
  4. Calzaturificio

Scritti dall'azienda

Kaegreel | Redefining Comfort with Every Step About Kaegreel At Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain. Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails. Why Choose Us? Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear. Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges. Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price. Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions. Our Commitment to You We understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions. Experience the Kaegreel difference today—where innovative foot health meets timeless style. Quick Links Explore Our Collection: [www.kaegreel.com] Sizing Guide & Support: service@kaegreel.com Our Story: https://kaegreel.com/pages/about-kaegreel-com


Informazioni di contatto

2,0

Scarso

TrustScore 2 su 5

185 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 24% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Moving from Nordstrom to Kaegreel exclusively!

I used to buy expensive shoes at Nordstrom, but now I plan to wearKaegreelbarefoot shoes exclusively! I feel so steady and solid on my feet. I now own 14 pairs and am shopping for my whole family. I do hope they offer more tracking options besides the Shop app, but the shoes are worth it!

13 aprile 2026
Valutata 1 stelle su 5

Ordered two pair of shoes and neither…

Ordered two pair of shoes and neither one fit. I also ordered a cell phone purse and ironically it was to small for my phone. The real issue is the do not offer a way to return the products, and offer a $7.00 offer to keep the shoes. Ridiculous! Do not do business with this company!!

9 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

I would give a minus score if possible

I would give a minus score if possible. They sent me a defective pair of shoes. When I contacted them & sent pictures of the defect, they sent back a canned response. I sent at least 10 emails requesting a REAL person contact me. So far no one has responded. This is the WORST company. Do not buy from them.

18 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

It's a scam. They make it impossible to get an exchange or a refund. they expect you to return the shoes to China at your own expenses

after waiting for almost a month Ireceived a pair of shoes that I could barely get my foot in because their size 43 is more like a 42 an it hurt my feet. they expct you to pay for return shipping and custom after you already paid $19.99 in shipping to get a $42. pair of shoes. I'll never order stuff from China directly.

18 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Buyer beware, they aren't honest

I ordered the wrong size and tried to return them for the right size. But typical of Chinese companies they tried to keep me from returning them and offered me a $7 refund on $42 shoes and a 30% discount on a new pair. That doesn't help me. The return address is in China. The shoes were shipped from Rancho Cucamonga, Ca.
Nice, courteous, but get out of honoring their own policies.

7 aprile 2026
Non scritta su invito
Valutata 2 stelle su 5

Fake 5 star Trustpilot logo on Kaegreel website

Purchased shoes listed at $145, discounted to $50. Described as Handmade Velcro Suede, there is no Velcro. The upper feels like thin suede. Description has the line, 🇺🇸 - verified company, but product was shipped from China. Shoes feel like they should cost $20 to $30.

12 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Don't Purchase Anything from Kaegreel

There is nothing constructive I can write about Kaegreel. I purchased a pair of shoes that were supposed to be size 11. When they arrived weeks later, they were several sizes too small. When I wrote the company inquiring about how to return them for a refund, the company sent back two options: 1) Return them for a refund, but the price of returning them was my responsibility and the cost of shipping them internationally was perhaps higher than what I paid for them; and 2) They would give me $4.00 and take 20% off my next order. Fool me once, shame on you. Fool me twice, shame on me. I wrote back that I choose option 3: throw the shoes in the trash and write what happened on any outlet I can identify. Do not buy anything from this company!

1 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

I requested a refund for product that…

I requested a refund for product that didn't work for me. Customer Service emailed that refund can be expensive since I pay return postage and that might be international. Nothing upon ordering gave any indication this was from overseas. Still wanted refund after they emailed other options. Been quite a few days since request with no reply and a product I can't use.

23 marzo 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear Marie Barber,

We sincerely apologize for the delay and any transparency concerns. This is not the experience we want for you.

We have escalated your case to our Senior Management Team for an immediate review.

Please check your inbox (including Spam) for a priority email from us titled "URGENT RESOLUTION" or contact us directly at service@kaegreel.com with your Order Number. We will resolve this within 24 hours.

Best regards,

The Kaegreel Executive Team

Valutata 1 stelle su 5

I can not even get my foot in them!!!

I can not even get my foot in the opening of the shoe! The size is correct. I finally got some one to help pull up the shoe so I could get my foot into the small opening. I had to contort my foot at an awkward angle to force it on. There is no way I can wear them with any type of socks, as too snug... it is a shame, I can't wear them, as I like the look.I guess I should not waste my time trying to return them for either my money back or a size larger to accommodate socks. I shoukd have googled them and seen the negative reviews.
Sincerely, jws

20 marzo 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear JWS,

We are truly sorry that the opening of the shoe didn't provide the easy-entry experience we strive for. We understand your frustration and don't want you to feel like your time is being wasted.

Please do not worry about a complex return. We have several flexible options for fit issues.

Our Senior Support Team has been notified of your case. Please check your email for a message from us titled "Priority Support: Order [Order Number]" so we can make this right for you immediately.

Best regards,

The Kaegreel Management Team

Valutata 1 stelle su 5

Shoes were not as described

Shoes were not as described. Sizes were not US. Return policy is nonexistent in reality. Must return to China at significant expense. I have to agree with most respondents that Kaegreel is a scam. Buyer Beware

19 marzo 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear Nancy Parsons,

We are truly sorry for the sizing frustration and any misunderstanding regarding our return process. Kaegreel is a legitimate brand, and we stand by our products.

To save you the expense of international shipping, we offer flexible local solutions, including direct replacements or partial refunds, so you aren't penalized.

Please check your inbox for an email from our Senior Support Team titled "Priority Resolution" or contact us at service@kaegreel.com with your Order Number. We will make this right immediately.

Best regards,

The Kaegreel Management Team

Valutata 1 stelle su 5

Not only did they send wrong size and…

Not only did they send wrong size and color . Kaegreel is a scam as told by better business bureau. They want me to pay international shipping fees to return item. This will be disputed . Company is terrible. Don't buy shoes boots ir anything from them

11 marzo 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear Gail mishelow,

We sincerely apologize for the error in size and color.

Please check your inbox (and Spam) for a priority email from us titled "URGENT RESOLUTION" or contact service@kaegreel.com with your Order Number so we can resolve this today.

Best regards,

The Kaegreel Management Team

Valutata 1 stelle su 5

The merchandise looks good, but...

We ordered some boots and slippers the first week in February. The company charged the credit card immediately. There has been no word about the delivery of the items and it is now 2/23. I would be wary.

23 febbraio 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear James Hobbs,

We sincerely apologize for the silence and any concern. We are a legitimate brand and assure you that your order is in transit. International shipping can occasionally experience tracking gaps before reaching your local carrier.

We will resolve this within 24 hours. Please check your email for a message from our Logistics Support Team titled "Priority Update: Order Status" or contact service@kaegreel.com with your Order Number.

If a package is confirmed lost, we offer a 100% full refund or free reshipment. Best regards,

The Kaegreel Fulfillment Team

Valutata 1 stelle su 5

We never received our order

We never received our order. Tracking shows out for delivery since December 7th. It is now February! We have requested a full refund multiple times and are giving the run around . Do not buy from this company

23 febbraio 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear Vicki Dorr,

We sincerely apologize for the delay and the clear breakdown in our communication. This is not our standard of service. If a package is lost in transit for this long, you are entitled to a full refund immediately.

We have escalated your case to our Executive Resolutions Team. Please check your inbox for an email from us titled "URGENT: Full Refund Processed" or contact service@kaegreel.com with your Order Number so we can finalize this within 24 hours.

Best regards,

The Kaegreel Management Team

Valutata 1 stelle su 5

Steer clear of this company!

Steer clear of this company. The products don’t match the descriptions, they come in the wrong size and the customer service is deplorable. They would not process a return or exchange on my second pair of shoes and the most recent response from the company was, “F… You!” So disrespectful and unprofessional. I only got my money back through my credit card company.

22 febbraio 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear Brian Wineke,

We are deeply shocked and appalled by the interaction you described. Such language is strictly prohibited at Kaegreel and does not reflect our professional standards. We are conducting an immediate internal audit of our support transcripts to identify and address this breach of conduct.

While we are glad your bank resolved the financial aspect, we want to investigate this further. Please contact our Executive Management at service@kaegreel.com with your Order Number so we can take appropriate disciplinary action.

Sincerely,

The Kaegreel Leadership Team

Valutata 1 stelle su 5

Same story as everyone else writing…

Same story as everyone else writing reviews. Wrong sizes arrived. No response from kaegreel after many attempts to reach them. I wish I'd read these reviews before wasting my money.

12 febbraio 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear Tony,

We sincerely apologize for the sizing error and the unacceptable delay in our response.

Please check your inbox for a priority email from us titled "URGENT RESOLUTION" or contact service@kaegreel,com with your Order Number. We will resolve this for you within 24 hours.

Best regards,

The Kaegreel Executive Team

Valutata 1 stelle su 5

Don't fall for it - STOP - Do not buy

if i could give swindlers review i would they will not honor any returns and hide behind terrible policies

15 gennaio 2026
Non scritta su invito
Logo di kaegreel.com

Risposta di kaegreel.com

Dear Craig Dickens,

We sincerely apologize for the frustration regarding our return policy. Kaegreel is a legitimate brand, and we do not "hide" from our customers. We offer flexible local solutions (including partial refunds or direct replacements) to avoid expensive international shipping costs for you. Please check your inbox for a priority email from our Senior Management titled "Priority Resolution" or contact service@kaegreel.com with your Order Number so we can resolve this within 24 hours.

Best regards,

The Kaegreel Executive Team

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