Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 3 stelle su 5

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Leggi di più

Valutata 4 stelle su 5

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

**Title: Leaking Crisp Menthol Pods & Absurd Support Process** **Rating: ★☆☆☆☆ (1/5)** I have been purchasing the Crisp Menthol pods as my sole flavour for a long time, but over the last three t... Leggi di più

Valutata 5 stelle su 5

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Leggi di più

Dettagli dell'azienda

  1. Negozio di sigarette elettroniche
  2. Negozio di vaporizzatori

Informazioni su JUUL

Scritti dall'azienda

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

356 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,9

Tutte le recensioni

(356)

17 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Terrible service - but they totally redeemed themselves

Impossible to contact. I just wanted to change telephone number on account. Used the website contact form - info got sent to US- global company who couldn’t deal with query. They gave Uk email address - used that - it got directed to US again. They gave another UK email address - guess what - right back to US company. They the told me to use the internal contact form again. Why? That’s where we started. Simplest thing - I will just not order from them. Suggest Juul sort this unless it’s deliberate of course.
** I can update now and add that Juul have been in contact and dealt with my issues in a very professional, customer focussed manner. **

24 gennaio 2023
Non scritta su invito
Logo di JUUL

Risposta di JUUL

Hi Andy. We're really sorry for all the inconvenience you have experienced with this matter. We understand that this is not ideal. We have located your emails, and have just contacted you via the UK support email address. We look forward to assisting you further.

Valutata 1 stelle su 5

These are awful

These are awful. Flavours are bland or. Just awful. And they are so expensive considering they last a day I. Comparison to cheaper vapes. DONT BIY TJIS BRAND IS CRAP

20 gennaio 2023
Non scritta su invito
Logo di JUUL

Risposta di JUUL

Hi Jimmy. We're really sorry to hear that you've been dissatisfied with your JUUL product. If you'd like to get in touch with our Care Team, they'll be more than happy to do all they can to put things right for you. You can reach them on https://support.juul.co.uk

Valutata 2 stelle su 5

Not nearly as good as the first…

Not nearly as good as the first version. Charging dock angle is impossible in some situations. And we now don't have that nice portable charger. One battery has already entirety died after a few months ownership. I have had to buy 2 extra So that I now own 3 just to make sure I always have one ready if another fails. And the last straw now is that they started leaking and I just got a load of liquid in my mouth.

16 gennaio 2023
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're extremely sorry to hear about your experience with your JUUL product. May we kindly ask that you contact us via https://support.juul.co.uk and we'll be more than happy to have this resolved for you as quickly as possible.

Valutata 2 stelle su 5

I think the JUUL 2 is worse than the…

I think the JUUL 2 is worse than the first version. Battery and pods only last about half a day. A terrible upgrade. AVOID!

22 dicembre 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

It just doesn't last

The battery is terrible. The vape liquid lasts for less than a day. The best thing about this device is it tells you how quickly the power and liquid runs out... But I'd rather not know and it lasts longer. The selection of liquids is poor at best. Disposable vapes taste better and last 3 times longer. I don't actually see any benefits at all to this device.

27 novembre 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

Awful!

Awful!! It started giving me dry mouth, dry throat and ulcers just after a day of use. There is something really wrong with the ingredients of this one!

31 ottobre 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We are sorry to hear about the issues you’ve described. First and foremost, we recommend contacting a healthcare provider for any health-related questions. Please contact our JUUL Care Team for further support - https://support.juul.co.uk

Valutata 1 stelle su 5

Astonished that this brand sends post…

Astonished that this brand sends post to your home address to promote smoking!

8 ottobre 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've received unwanted post. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 2 stelle su 5

QR code

Purchased new jUUL 2 from Superdrug yesterday 3/10/22. Had the JUUL 1 given to me by local stop smoking last year. They failed after a few months had 2 but didn’t register them. Well started smoking again but now decided to try again. This time I wanted to register my device. QR code takes me nowhere and trying to register an ac takes me nowhere also. I fill the initial form then it says verify my age but doesn’t move. I would like my 2 year warranty as stated.

4 ottobre 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue registering your device. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

Nothing but problems with this device

Nothing but problems with this device, had to return two batteries because that stopped working, and the pods are hit-and-miss.

Had 4 pods lock up with faulty warning lights, making them unusable. Cost me money, and can't be bothered anymore returning faulty equipment.

Buy at your peril.

25 agosto 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

Awful

I go through one pod a day because it ALWAYS leaks. It's the worst e-cig I've ever used. Don't buy one. What did I get back from support? 'Remove the pod, wipe away any liquid residue and reinsert the pod'. Hmm...nope, not good enough.

24 agosto 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help further in order to resolve this - https://support.juul.co.uk

Valutata 2 stelle su 5

I loved the original Juul

I loved the original Juul. Bought Juul2 yesterday and sadly the pod leaked straight away. Disappointed ☹️.

14 agosto 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

Very disappointed

I bought Juul 2 a while and I’m very disappointed specially with the pods is always spilling and is a waste of liquid the flavours are good but the pods spillage is a waste of money need to clean up all the time very disappointed with it

13 agosto 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue with your JUUL2 pods. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 2 stelle su 5

The original Juul was great but I only…

The original Juul was great but I only ever used golden tobacco. Autumn tobacco tastes rank and I also find the liquid doesn’t heat as quickly so you end up sort of just bubbling it for the first several drags. Juul 2 is so bad it makes me now want to just give up vaping entirely so thanks I guess?

5 agosto 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

Pathetic website

Pathetic website.
It ask for ID for age verification but never able to take photo of UK driving license with phone camera

3 agosto 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

Don’t waste your time, or money.

Don’t waste your time, or money. I bought their product, it failed after 1 day. Their warranty Involves a drawn out process, (10-14 days!!!). In that time, how many people have bought another device ? AVOID AVOID AVOID !

31 luglio 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

Rubbish

I tried the juul 2 as a stop smoking device. The cartridges leak once clicked onto the device if not stored upright. Not impressed at all. What a waste of money

28 luglio 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 1 stelle su 5

I have noticed the new refills don’t…

I have noticed the new refills don’t last long forcing you to buy more so it’s really a conn.

Think I will have to try another brand.

22 luglio 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valutata 5 stelle su 5

Went from 30 Cigs a day to 0, thanks Juul!

So I've never tried the original Juul so can't comment on that. I originally spotted the Juul2 while browsing Argos (for something different!) and thought I'll give that a go. I smoked around 25-30 Regal Kingsize per day so quite a heavy smoker but as the starter pack was £9.99 thought it's worth a try. Wasn't sure what to expect but WOW. 3 weeks in now and went from that amount of cigarettes to 0 and don't even fancy one at all. I've subscribed to Juul directly on their website to get the free device (use as a spare) and 2 pack pods for £4.99. Downloaded the app and I've been on 1 pod per day since I started according to my insights. I just love it. Had no leaks (so far!) that some talk about and it's just so much more convenient, no smell, waay cheaper and no cigarette cravings, not sure whats not to love?! The only thing I wish is that there was a portable charger like there was for the original Juul but hopefully that's in the pipeline?

19 luglio 2022
Non scritta su invito
Valutata 3 stelle su 5

Initial look and use of this product…

Initial look and use of this product was good, until a cartridge leaked while unit was lying down which is the default position, so i cannot give more that 3 star review.

8 luglio 2022
Non scritta su invito
Logo di JUUL

Risposta di JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più