JUUL Recensioni 

**Title: Leaking Crisp Menthol Pods & Absurd Support Process**
**Rating: ★☆☆☆☆ (1/5)**
I have been purchasing the Crisp Menthol pods as my sole flavour for a long time, but over the last three to four months, every single pack I’ve bought has leaked.
Thinking it might just be a localized bad batch, I went out of my way to buy from multiple different shops. The result was the exact same. It turns out every batch of Crisp Menthol seems to have this quality issue. To test whether it was a device problem or a broader flavour issue, I tried the Polar Menthol pods. Whilst that pod functioned perfectly without a single leak, I simply do not like the flavour, so it isn't an option for me.
After going through over 12 double-packs of leaking pods, I tried reporting the issue to JUUL. The customer service process is intentionally off-putting and ridiculous. You have to answer around 10 to 20 detailed questions online, wait for them to reply via email to ask a further 10 questions, and then wait for them to physically post you a return box. On top of all that, you’re expected to take time out of your day to go stand in line at the Post Office to send back broken pods.
Given how expensive JUUL products are, dealing with a defective product line and a bureaucratic customer service runaround is unacceptable. I refuse to buy another pack. They have officially lost me as a customer, and I wouldn't waste your money on these.

Tried to log into my account but it would let me would not verify my age so.tried to set up a new account wouldn't let me do that so can't place an order and also to place a big order i have to subscribe i dont know why it won't give me the option

Leak...leak....leak
Been using Juul2 for the last 3 years but lately, regardless of where I'm buying them from, the pods just leaking. Not anymore

Pods are expensive and leak constantly, over half the liquid is wasted. Very poor design, especially considering how over priced the pods are. Battery life is very underwhelming too. Their support pages are no help.

These helped me to quit smoking, 4 years ago. They don’t have much taste which I appreciate and leave no lingering smell, but they leak so badly. Initially they were great but I don’t know if they have cheapened the pod recently but they are really bad. I have tried new devices but no different I have complained but got no solution. They are not cheap and so much is wasted.

I love everything about this vape, from size to battery life but the leakage is making me go crazy. They are expensive as well making it unaffordable 😭

I like the satisfaction that the juul2 vape provides but as with many other reviews the pods keep leaking. I have followed all the advice and tried many other things myself but still leaking. Spoke to customer services at Juul recently and asked if there had been any other complaints. The reply was no. So they need to read more reviews on trustpilot! And DO SOMETHING ABOUT IT as these pods aren’t cheap. Juul look after your customers!!

Highly recommended as an alternative to tobacco. Luis is an excellent example of how to treat customers. Very professional and attentive.

Brilliant! I'm using the same battery device I bought 3 months ago! I do steam through cartridges, but that's just me, I think it's a great replacement to cigarettes.

The product is generally good however I had quite a few problems with the pods.Customer service apart from the initial response was virtually none existant with ignored emails and lengthy nonsensical forms to fill out online.I moved to Vuse a while ago and found them to be better overall.Hovever iI did like the app which indicated pod levels remaining and the location beep if mislaid.

Juul 2 constantly leaks. No matter how I store it, no matter what I do. I used to have the original Juul device and never had any issues. But the Juul 2 leaks all the time whether it's upright, laying down, if it's on a shelf, or if it's in my pocket. When I pick it up it is always covered in liquid. Very disappointed.

I like the form factor and ease of use but they dont fire much so your forever trying to get a drag off it
I have 3 of them and after a couple of weeks they charged up fully but dont fire properly and the pods are not cheap kinda think there not worth the money anymore.... in todays vaping market there is no excuse for poor qaulity

Me and my friend happen to be at Sheppard’s Bush Westfield and as we were going around came across one of Juul’s locations. We were warmly welcomed and introduced to the products by the two customer service workers, Erza and Jully. It was honestly a great experience, they were very helpful about the information of the devices and flavour recommendations. First we weren’t 100% sure whether to get it or not but after the staff demonstrating us the Juul2 and their coils we were amazed by the quality. They also informed us of the promise of the product which is that its a higher quality than many vapes being sold outside, has no artificial chemicals and sugar added to them etc. They helped us try a few of their flavours and thanks to their recommendations me and my friend ended up getting one of their devices and two of their pods. Thank you so much to Erza and Jully they are legends !!

I bought the apple flavour one and there is no flavour off apple just a harsh burning to the throat and then u end up coughing no very gd product if im honest...needs looking at again ...

It’s a great product. Offers good flavours, sleek device and very easy to use.

As a smoking cessation product, I would expect more options in mg of nicotine. I find it very frustrating that they don’t offer 6mg or 12 mg pods of their flavours. They have given us new flavours though, I like apple.

Often you do get leaking pods which essentially wastes the whole thing. When I buy them from my local they are less likely to leak however the ones I order from the Juul website always leak. Odd.

My main request is for Juul to introduce lower mg versions of their pods.

Bought one it would not hit or charge. Took it back same story with the next one. Never again

Having scrolled through many of the one star and two star ratings, I was not surprised in the slightest that the issue that users including myself are all having the same issue- LEAKING PODS. Whether the device is horizontal or vertical the pods leak. I’ve been using Juul for around 4 years and the problem persists. I have stopped purchasing Juul as I’m fed up with the device leaking in my pocket/bag. It ruins my possessions and costs me more money. Have some pride in your product, Juul and fix the issue. It’s unethical to sell a knowingly faulty product. And you know it’s faulty.

Finally had enough of leaking pods. When it started happening I put up with it because I like the design of the device and the flavours, but after many leaking pods, and finally one where the entire pod’s liquid leaked out, it is time to give up. Fix the issue or stop selling what are faulty goods.

I went to purchase a 4-pack of 5% JUUL Pods at a store. A JUUL sales rep told me about an offer — if I bought a JUUL device, I’d receive 3, 4- packs of JUUL Pods for free. It sounded like a good deal, so I signed up for a JUUL account, purchased the device, and received the 3 pod packs.

Unfortunately, the pods I received with this promotion were extremely poor in quality. They did not produce the usual vapor, the flavor and “feel” I normally get from JUUL pods was completely missing, and they even left a harsh sensation in my throat. Honestly, they felt nothing like the regular JUUL pods I’ve used before, and I question whether these were genuine.

I feel misled by the promotion. If JUUL is offering free pods, they should be the same quality as the standard ones — not something that feels defective or different. This experience left me very disappointed, and I did not expect this from JUUL as a brand.

I hope JUUL takes this feedback seriously, because this kind of experience can drive loyal customers away.

The pods leak. All my friends have the same problem and I see other reviews state the same. Also, even if there are 3 out of 4 lights showing amount left in pod there is nothing. My devices are clean. Some work some don't. Customer service is a joke.