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3,9
3 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Obsessed with just thrive - I subscribed to their probiotic and had an account issue. I was Able to get ahold of the customer service team quickly and they resolved my issue immediately. I loved chatting with Emily and the probiotic has literally changed my health for the better.
I had been a customer for quite awhile. I noticed this month that I was getting low and hadn't received a new order. I then got an email stating that my account had been cancelled. Who knows why????
Wanting to continue the service I got online and opened a new account for two bottles a month instead of one.
So literally the second I entered my credit card info my old account that was supposedly cancelled was working and I was informed that it was on the way.
Weird but okay Ill just cancel the new order........
I called their number 25 times within a 24 hour period and still no one answers the phone. I leave an email and I received a call back while I was working stating that they wanted to straighten things out and that they had installed a new program that was causing them problems
The message stated that I could contact them back before 5 pm and someone would help me out.
THEY DO NOT ANSWER PHONE CALLS. THEY ARE STUPID.................
So after I leave a message after trying to get through their phone system 10 more times I get a ridiculous email stating that yes the account that was suspiciously closed was back on and the product had been delivered.
Laughably they said the second order that I wanted cancelled had already been shipped and that I could only get my money back by jumping through hoops for a problem that they created. How laughably opportunistic..
Obviously I cancelled both accounts and will never buy their products again.
People like this think they are too big to fail. Poor or no service in this case will take you down every time. Save your money and avoid this company.
Risposta di Just Thrive
We're so sorry you had this experience. We pride ourselves on having excellent customer care and we take feedback like this seriously.
The knowledge base is out of date, nobody answered the phone when I called in during business hours and it took me three separate times chatting to get in touch with them to cancel my account.
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