Just Balance Bikes Recensioni 

199
•
TrustScore 4.5 su 5

4,7

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Valutata 4 stelle su 5

Easy to use site and simple selection of products. Ordering was simple and delivery good although next day is only for week days not weekends. Feel shipping costs are a little high when just ordering... Leggi di più

Valutata 5 stelle su 5

Purchased for my 3 year old grandson and setting up the bike out of the box very straight forward. Balance bike is sterdy and great first bike, easy for toddler to get on without any problem. Serv... Leggi di più

Valutata 5 stelle su 5

After searching the Internet high and low for a balance bike I called up and after a lengthy discussion I felt reassured we’ve picked the right bike for our toddler. Who has only asked for a bike from... Leggi di più

Valutata 5 stelle su 5

Found the website whilst searching for Kddimoto bikes and was immediately impressed with the layout and ease of use. On another positive note they were cheaper than others I'd searched. Deli... Leggi di più

Dettagli dell'azienda

  1. Negozio di giocattoli

Scritti dall'azienda

We're a small business with our customers at the heart of everything we do, delivering quality bikes and accessories to get the little dudes riding and enjoying two wheels as soon as possible. We only deal with quality manufactures and we personally test each product and leave no bolt unturned! Only when we're sure it's up to the Just Balance Bikes standard do we put them on the website.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

199 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(199)

0 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fantastic bikes.

I have seen many balance bikes whilst looking for my two year old and thought they all looked cheap! Then I took to the internet and came across Just Balance Bikes and they seemed fantastic and at a great price. I ordered one and it arrived promptly, very simple to assemble and just as I saw on the website it was indeed fantastic quality!! So so happy with the bike and would highly recommend this company to anyone.

21 aprile 2017
Non scritta su invito
Valutata 1 stelle su 5

Very poor delivery times and zero customer service.

This review is about the company Just Balance Bikes and not the product I purchased.
It states quite prominently on their web page that paying £5.50 gets you next day delivery. After protracted email contact with the delivery company and Just Balance bikes it turns out not to be true.
Next day delivery is only available if you order before midday on the Thursday. After that it becomes a 4 day delivery,partly because they choose to use a delivery company that doesn't deliver over the weekend and partly because they bury the order before midday Thursday warning in the small print of their terms and conditions.
I feel they should remove the " next day delivery" statement from their website or display, equally prominently, the warning about a potential 4 day delivery.
To rub salt into the wound no one from Just Balance Bikes bothered to answer my emails until after the bike had been delivered basically saying, read the small print mate, not my problem.

In reply to your comments below.
The email you sent me about despatch still made no mention of a 4 day wait.
The tracking number did not become live until Saturday teatime.
Why do I need to check elsewhere on your site as to whether the delivery promised date is true when it clearly states in many prominent places " NEXT DAY DELIVERY".
There was no immediate reply to my email. I got a reply midday Monday after the bike had been finally delivered. But then no doubt you probably shut up shop on Friday tea time regardless of customer issues the same as your chosen delivery company do.
The bike in question is excellent by the way, unlike the third party distributors customer service.
P.S.
Because of the effort involved with this review, I hope I am successful in your monthly review based prize draw!!

3 aprile 2017
Non scritta su invito
Logo di Just Balance Bikes

Risposta di Just Balance Bikes

Hi David.

Thank you for your feedback.

The order deadline for next day delivery is 3pm and because your order was placed after 3pm it was picked and dispatched the following day and we dropped you an email to let you know, as we do with all orders, complete with tracking number. There is a link to our delivery information on every product page in bold with a van icon next to it, which we hope is clear enough. It is also included at the bottom of every page in the footer of the website.

We are transparent in everything we do at Just Balance Bikes and take customer service very seriously, hence my immediate reply to your email and I am sorry that it was not sufficient in putting your mind at rest that your bike was on its way and you felt it rubbed salt in the wound, this was certainly not my intention.

Once again I am sorry for any misunderstanding and I do hope your child enjoys the balance bike.

All the best Paul.

Valutata 5 stelle su 5

Excellent service

Very informative reviews, competitive pricing, super fast delivery and top quality product. All round a fantastic experience. Would highly recommend Just Balance Bikes

11 marzo 2017
Non scritta su invito
Valutata 5 stelle su 5

2 bikes

I have bought 2 balance bikes for two grand children on separate occasions. Very happy with the service and the bikes. I had trouble assembling the first one and received patient and non jargon advice. I can think of just one improvement which would be delivery on a weekend for those who work.

27 febbraio 2017
Non scritta su invito
Valutata 5 stelle su 5

Fab bike, very speedy delivery

Got bike for 2 yr old daughters birthday. Excellent choice on website. Chose this one due to universally good reviews. Bike is great, light and really well made. Great discounts too!

27 febbraio 2017
Non scritta su invito
Valutata 4 stelle su 5

Good bike. Excellent customer service.

There was a broken part when we came to put this bike together, which was disappointing. However, very impressed by swift response to our complaint - new part sent out immediately. Our son has only been out on it once so far, he's very pleased with it. Seems robust, and lightweight enough for his age.

23 gennaio 2017
Non scritta su invito
Valutata 5 stelle su 5

Helpful, easy and quick!

I was looking for a balance bike for my 2 year old daughter. Read the helpful info on the JBB website, compared bikes (easy with the detailed specs), found they were cheapest on JBB and ordered. Arrived the next day in a box as expected and looking forward the grand unwrapping next week!

16 gennaio 2017
Non scritta su invito
Valutata 5 stelle su 5

Great service

The order process was straightforward, the bike arrived on time and the after sales service so far has been good. The bike itself looks robust. My son has yet to ride it but the bikes quality seems more than adequate and I'm sure he'll enjoy his new gift.

6 gennaio 2017
Non scritta su invito
Valutata 5 stelle su 5

Quick service

I found the website informative and the speed of service and delivery was first class. Only downside would be that I didn't realise the bike tires would need inflating but this isnt a big problem.

23 dicembre 2016
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service

Arrived extremely promptly by promised date. Although not yet assembled they look wonderful quality & very vibrant colours. Am sure my granddaughters will love them!

18 dicembre 2016
Non scritta su invito
Valutata 5 stelle su 5

Terrific bike but cover the bike picture on the box!

So happy to buy my 2 year old's first bike from a British company that cares about their product! However, be warned that there is a picture of the bike on both ends of the box it comes in. You must be home to sign for the delivery and as first bikes are often Christmas/birthday presents getting it past a young child without ruining the surprise is tricky.

15 dicembre 2016
Non scritta su invito

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