Jumpflex Trampolines Recensioni 

839
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

Tolles Trampolin, ging leicht aufzubauen und macht mega Spass! Besonders zu erwähnen ist der super Kundenservice. Es gab eine Fehllieferung bei den vielen Paketen. Kundenservice hat sich schnell zurüc... Leggi di più

Valutata 1 stelle su 5

My trampoline didn’t get delivered for a week, nobody could give me any details, then it missed my daughter’s birthday as it was so late. Then they are asking me 15 % return fee and won’t even refund... Leggi di più

Valutata 5 stelle su 5

Delivery was extra fast! Came way earlier than promised. All 3 big boxes were sealed well with no equipment broken nor missing. My entire order matched exactly as I expected from Jumpflex website! Sin... Leggi di più

Valutata 5 stelle su 5

Order was timely, had an issue with 1 missing spring. Jumpflex sent replacement promptly even though it was several weeks later at install when missing item discovered. Long wait for slide but upon r... Leggi di più

Dettagli dell'azienda

  1. Negozio di giocattoli per l'infanzia
  2. Produttore di giochi e giocattoli

Informazioni su Jumpflex Trampolines

Scritti dall'azienda

Jumpflex Trampolines

About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!

Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

839 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(839)

8 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great trampoline

Great trampoline, great service. I had a bolt that didn’t work right and asked if they could send me a replacement. They sent me several to ensure I was good for a long time. Great service and the kids love the trampoline….best one I have ever owned.

17 agosto 2022
Valutata 5 stelle su 5

Most amazing customer service

UPS continually lost our package for replacement parts but customer service was so amazing that I wasn’t even upset. They were quick to investigate and try to figure out resolutions with me. I’m so glad we picked this company over others for our trampoline purchase. Definitely highly recommend them.

1 settembre 2022
Valutata 5 stelle su 5

Great Customer Support

The zipper broke on our trampoline so we reached out to Jumpflex to get a new net. Customer support was very understanding and they were able to ship us a new net over the following week.

It was a great experience and would definitely recommend a Jumpflex trampoline for the great customer service alone.

24 luglio 2022
Valutata 5 stelle su 5

A lot of fun for the whole family

Great product that is quality! My kids love jumping on the trampoline! I had a small issue with a sleeve that stitching was coming off and they sent a replacement ASAP. They stand behind their product! The net goes all the way to the front of the springs so kids can’t fall on the springs. We jump on it every day! The Exercise is fantastic for me as well!

1 settembre 2022
Valutata 5 stelle su 5

Great all around

Easy to order. Shipped fast. Great trampoline. Zero complaints. And when we had a unique problem that was of our own doing, customer service was awesome. We learned about Jumpflex from friends, and we're really glad we went with them.

7 settembre 2022
Valutata 5 stelle su 5

awesome customer service

I sent jumpflex an email about an issue with our flex sleeves and within 5 days a replacement was sent free of charge. Hands down the best customer service I’ve ever dealt with. Would definitely recommend this company to anyone looking for a trampoline.

6 settembre 2022
Non scritta su invito
Valutata 4 stelle su 5

I recieved my new net.

I received my new net and am very pleased with the service rendered by your staff.
I suggest upgrading your zipper to a #20 size zipper and a taller opening so when taller people enter and exit through the opening, the top of the zipper is not subject to so much stress causing the failure I had.
I did this to my original net and it works well.

6 settembre 2022
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Risposta di Jumpflex Trampolines

Hi Daniel,

Thanks for taking the time to leave us a review.

I'm pleased to hear that you received your replacement safety net order and you are happy with our customer service.

We appreciate your great feedback and we will pass this onto our production team to review.

Overall, we hope you have your Jumpflex™ up and running again for your family to enjoy!

Warm Regards,
Renee

Jumpflex™ Customer Support

Valutata 5 stelle su 5

The gold standard for quality/service.

Couldn't be happier with this purchase and the product support received. Purchased shortly after moving to new neighborhood. Our backyard instantly became the hangout for our kids and their friends because of this trampoline. The quality of these trampolines fill me with confidence that our kids and their friends can play safely.

6 settembre 2022
Valutata 1 stelle su 5

Ordered replacement parts

Ordered replacement parts. Said 7-10 days to receive, and it’s been a month now. still have not received anything. No communication at all from jumpflex. Good products, kids love it. But at least have the courtesy to contact me of any delays in shipment.

5 settembre 2022
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Risposta di Jumpflex Trampolines

Hi Joshua,

Thank you for your review, we are sorry to hear that this is yet to be received. Once orders are dispatched from our system, we are not aware of delays of the item in transit if the customer does not get in touch.

I will follow up on this for you so we can get your parts sorted asap!

Have a great day!
Zoey
Customer Support Manager

Valutata 4 stelle su 5

Quality of the product is fantastic

Quality of the product is fantastic. There are a couple parts of the instructions that could have been better though. Like telling you how to orient the pad graphics during the install step, instead of recommending the orientation with respect to the entrance on the next step after you’ve already installed the pad wrong.
And boy the netting is hard to install without a team.
Once it’s all done though - it’s really amazingly sturdy. So all’s well that ends well!

4 settembre 2022
Logo di Jumpflex Trampolines

Risposta di Jumpflex Trampolines

Hi Andrew,

Thanks for taking the time to leave us a review.

We appreciate your honest feedback and we will pass this on to our design & production team for consideration for future improvements to our products.

Overall, we're pleased to hear that you are happy with the quality of your trampoline and we hope your family is enjoying their Jumpflex™!

If you have any further queries or concerns, please do not hesitate to reach out to our customer service team.

Warm Regards,
Renee

Jumpflex™ Customer Support

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