Our puzzle table arrived damaged. I contacted JoyBerri Customer Support and was assisted immediately by Raymund in Customer Care. The response was amazing and speaks highly of both Raymund and JoyBer... Leggi di più
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I can’t say enough good things about Joy Berrie! Their customer service is absolutely outstanding, and they truly stand behind their products 100%. I was missing a part from my order, and as soon as... Leggi di più
Thank you so much Raymund from JoyBerri Customer Care, we recieved the new trampoline today! We really appreciate you going above and beyond to help replace our storm damaged trampoline. Your company... Leggi di più
L'azienda ha risposto
We love our trampoline and the customer service is above and beyond!! Raymund was so helpful and compassionate when we unfortunately had a terrible storm that damaged ours. He went well above my expec... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We’re tired of seeing kids glued to the screen or remote. We believe children should be active, exploring, learning and having fun. That’s why we started JoyBerri - to provide children with exciting toys, games and other awesome stuff that will give them hours of healthy and wholesome fun.
Informazioni di contatto
Stati Uniti
- joyberri.com
4,8
Eccellente
49 recensioni
Non risultano inviti alla recensione recenti
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Amazing customer service
Our puzzle table arrived damaged. I contacted JoyBerri Customer Support and was assisted immediately by Raymund in Customer Care. The response was amazing and speaks highly of both Raymund and JoyBerri. Raymund arranged to have a replacement sent immediately and it arrived in just a couple of days. It is nice to know that there are still companies that really care about their customers.
13 luglio 2026
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I can’t say enough good things about…
I can’t say enough good things about Joy Berrie! Their customer service is absolutely outstanding, and they truly stand behind their products 100%. I was missing a part from my order, and as soon as I contacted them, they shipped out a replacement with no questions asked. The entire process was quick, easy, and completely hassle-free.
It’s rare to find a company these days that genuinely cares about its customers the way Joy Berrie does. Their professionalism, responsiveness, and commitment to making things right have earned my trust, and I’ll gladly continue doing business with them. If you’re looking for a company that backs its products and provides exceptional customer service, I highly recommend Joy Berrie. Thank you again for going above and beyond!
22 luglio 2026
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Best Outlet for Child's Trampoline
I purchased a 10' Joyberri trampoline through Amazon from Joyberri. We have gotten a ton of use on the product and my son and his friends love the basketball hoop attachment. They may have loved it too much and damaged two of the outer poles due to such rough use. I contacted Customer Support seeing if there was a way to simply replace the poles due to them being bent. Nothing was wrong with the product at all, this was a most definitely a user error type problem.
I was connected with a Joyberri Representative within the hour and a plan was put together to ensure that we weren't dissatisfied. Instead of sending replacement poles, Raymund offered to send an entire replacement trampoline! It arrived to our house in CA within the week, now I just have to put it together.
10/10 would recommend, I am blown away by the weight they put on customer satisfaction.
The price is reflected into the product as well, its well made, and relatively easy to assemble.
BUY FROM JOYBERRI IF YOU CAN.
14 luglio 2026
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Superb assistance!
I was very frustrated about discovering my purchase was held up by FEDEX at Fort Worth, Texas. Upon e-mailing JoyBerri, Raymund was very fast in responding and attempting to determine the hold up. I appreciate his professionalism and quality support!
16 luglio 2026
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Risposta di Joyberri
Hi Ken,
Thank you so much for taking the time to share your experience!
We're sorry for the frustration caused by the shipping delay, but we're so glad Raymund was able to assist you promptly and keep you informed throughout the process. Providing fast, professional, and reliable support is something we strive for every day, and it's wonderful to hear that his efforts made a positive difference.
We'll be sure to share your kind words with Raymund—recognition like this means a great deal to our team. Thank you for choosing JoyBerri, and we hope you enjoy your purchase!
Regards,
JoyBerri Customer Care
We love our trampoline and the customer…
We love our trampoline and the customer service is above and beyond!! Raymund was so helpful and compassionate when we unfortunately had a terrible storm that damaged ours. He went well above my expectations with fixing the situation so my kids could get back to jumping. Honestly a company that truly cares about their customers. Could not say enough wonderful things!
14 luglio 2026
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Risposta di Joyberri
Hi Victoria,
Wow—thank you so much for your incredibly kind words! 💛
We're thrilled to hear that your family is loving the trampoline, and it means the world to us that Raymund was able to help during such a difficult situation. We'll be sure to share your thoughtful feedback with him—it will absolutely make his day!
Our goal is always to be there for our customers when they need us most, and we're so happy we could help get your kids back to doing what they love. Thank you for trusting JoyBerri and for taking the time to share your experience.
Wishing your family lots of safe, happy jumps and countless fun-filled memories! 🌟
Regards,
JoyBerri Happiness Team 😊
Joyberri customer care was amazing
Joyberri customer care was amazing. Raymund at customer care quickly replied to my inquiry and was able to help us get our trampoline back up in a matter of days.
8 luglio 2026
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Risposta di Joyberri
Hi Jill,
Thank you so much for taking the time to share your experience! 💛
We're so happy to hear that Raymund was able to respond quickly and help get your trampoline back up and ready for fun in just a few days. We'll be sure to pass along your kind words to him—they'll mean a lot!
It was our pleasure to help, and we're grateful you chose JoyBerri. Wishing you and your family many more happy, safe jumps and unforgettable moments together! 🌟
Regards,
JoyBerri Happiness Team 😊
Storm damaged trampoline
Thank you so much Raymund from JoyBerri Customer Care, we recieved the new trampoline today! We really appreciate you going above and beyond to help replace our storm damaged trampoline. Your company really stands behind your product. My kids will be bouncing again soon. Thanks again!
9 luglio 2026
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Risposta di Joyberri
Hi Troy,
Thank you so much for your wonderful review! 💛
We're delighted to hear your new trampoline has arrived! It means so much to us that we could help after the storm, and we're especially happy that Raymund was able to make the replacement process as smooth as possible.
Your kind words truly mean a lot to our team. We stand behind our products and are always here to support our JoyBerri families whenever they need us.
We hope your kids are back to bouncing, laughing, and making amazing memories in no time! Thank you for being part of the JoyBerri family. 🌟
Regards,
JoyBerri Happiness Team 😊
Great product and customer service
We bought the bounce house from Joyberri and my kids love it. It’s such a great buy for summer, they don’t want to stop playing on it. It blows up within 1 minute and so easy to set up.
The customer service is outstanding! They even reached out to me to ask if everything was going well with my purchase and to reach out if there are any issues. Such a nice gesture! Would definitely recommend.
2 giugno 2026
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Risposta di Joyberri
Hi Swathi,
Thank you so much for your wonderful review! 💛
We're thrilled to hear your kids are having such a great time with their JoyBerri bounce house! Knowing it's become a favorite for summer and that the quick setup makes it even more enjoyable is exactly what we love to hear.
We're also so glad our customer care team made a positive impression. We believe that supporting our customers doesn't end after delivery, so it's wonderful to know our follow-up meant something to you.
Thank you for your recommendation and for choosing JoyBerri. We hope your family enjoys many more days filled with laughter, fun, and unforgettable memories! ☀️🎉
Regards,
JoyBerri Happiness Team 😊
Great table. Customer service was great
Customer service was great. Very responsive. Table was very easy to setup. My wife loves it.
21 maggio 2026
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Risposta di Joyberri
Hi Barry,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that setting up your table was quick and easy. It's especially wonderful to know that your wife loves it! We truly appreciate you taking the time to share your experience, and if there's ever anything we can help with, please don't hesitate to reach out. Enjoy your new table!
Regards,
JoyBerri Customer Care
I have loved my puzzle table
I have loved my puzzle table. I enjoy being about to change the height, depending on if I am standing or sitting. The drawers are helpful when sorting pieces. Also, when I am not working a puzzle, the table folds down to store easily. With little ones at my house, the plastic has been valuable to place on top of the puzzle to protect the pieces. I love this table!
30 giugno 2026
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Risposta di Joyberri
Hi Laura,
Thank you so much for sharing your experience! We're absolutely delighted to hear how much you're enjoying your JoyBerri puzzle table.
It's wonderful to know that the adjustable height, sorting drawers, and foldable design have made puzzling more comfortable and convenient for you. We're especially glad the protective cover has been helpful for keeping your puzzle safe with little ones around—that's exactly what it was designed for!
We truly appreciate you taking the time to leave such a thoughtful review. Thank you for choosing JoyBerri, and we hope your table continues to bring you many relaxing and enjoyable puzzle sessions!
Regards,
JoyBerri Customer Care
Raymund from costumer service answered…
Raymund from costumer service answered me very fast. Let him know what was wrong with my jumper and he got me an answer right away. Thank you!! Great customer service!
29 giugno 2026
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Risposta di Joyberri
Hi Rose,
Thank you so much for your wonderful review! We're so happy to hear that Raymund was able to respond quickly and provide you with the help you needed. We'll be sure to pass along your kind words to him—I'm sure he'll appreciate the recognition!
Providing fast, reliable support is something we strive for, and we're delighted we could make your experience a positive one. Thank you for choosing JoyBerri, and please don't hesitate to reach out if you ever need anything else. We're always here to help!
Regards,
JoyBerri Customer Care
Amazing customer service
One of the quickest, most efficient, and friendliest customer service experiences I have ever experienced! Rose was amazing to work with :)
29 giugno 2026
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Risposta di Joyberri
Hi Laura,
Thank you so much for your amazing feedback! We're thrilled to hear that you had one of the quickest, most efficient, and friendliest customer service experiences with us.
We'll be sure to share your kind words with Rose—she'll be so happy to know she made such a positive impression! Thank you for choosing JoyBerri. We truly appreciate your support, and if you ever need anything in the future, we're always here to help.
Regards,
JoyBerri Customer Care
Rose provided fast and efficient…
Rose provided fast and efficient customer service and arranged for my issue to be solved promptly.
23 giugno 2026
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Risposta di Joyberri
Hi Kayla,
Thank you so much for your kind words! 💛 We're so happy to hear that Rose was able to provide fast, efficient support and get your issue resolved quickly.
We'll be sure to share your feedback with Rose—it will absolutely make her day! Thank you for choosing JoyBerri and for taking the time to leave us a review. If you ever need anything else, we're always here to help.
Have a wonderful day!
Regards,
JoyBerri Customer Support Team 🌼
Great customer service
Rose was very helpful and solved my problem efficiently.
19 giugno 2026
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Risposta di Joyberri
Hi Cari,
Thank you so much for your wonderful review! 💛 We're thrilled to hear that Rose was able to help and resolve your problem efficiently.
We'll be sure to share your kind words with her—they'll mean a lot! Thank you for choosing JoyBerri. If you ever need assistance in the future, we're always here and happy to help.
Have a fantastic day!
Regards,
JoyBerri Customer Support Team 🌼
Easy interaction
I called twice, both times I was on hold for about 20 seconds before being disconnected. That was annoying until a text came through that asked me for my concerns. At that point, I was able to easily communicate with a live person (Rose, she was great!) & get my issue partially resolved. Unfortunately the parts I needed are on backorder, but looking forward to hearing from them soon enough! Very easy communication, thank you Joyberri!!!
18 giugno 2026
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Risposta di Joyberri
Hi Jackie,
Thank you so much for sharing your experience! 💛 We appreciate your patience, especially after the trouble you had reaching us by phone. We're glad our messaging support made it easy to connect with Rose and that she was able to help with your request.
We understand it's disappointing that the parts are currently on backorder, and we truly appreciate your understanding. Our team will keep you updated and reach out as soon as they're available.
We'll also be sure to share your kind words with Rose—she'll be delighted to hear them! Thank you for choosing JoyBerri, and we're always here if you need anything else.
Have a wonderful day!
Regards,
JoyBerri Customer Support Team 🌼
Raymond responded almost immediately to…
Raymond responded almost immediately to all my questions. He was very helpful and I was able to get what I need with no issues. Thank you Raymund!!
18 giugno 2026
Non scritta su invito
Risposta di Joyberri
Hi Stacy,
Thank you so much for your kind review! 💛 We're so glad to hear that Raymond responded quickly, answered all of your questions, and made the process smooth and hassle-free.
We'll be sure to share your kind words with him—it'll make his day! Thank you for choosing JoyBerri. If you ever need anything else, we're always here to help.
Have a wonderful day!
Regards,
The JoyBerri Customer Support Team 🌼
Grace was expeditious in replying to my…
Grace was expeditious in replying to my initial contact and was able to resolve my issue. 100% satisfied!!!!
15 giugno 2026
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Risposta di Joyberri
Hi Dawn,
Thank you so much for your wonderful feedback! We're delighted to hear that Grace was able to assist you quickly and resolve your issue.
At JoyBerri, our goal is to provide both great products and great customer care, so it means a lot to know you're 100% satisfied.
Thank you for choosing JoyBerri, and we hope our toy brings lots of fun and happy memories.
Warm regards,
JoyBerri Customer Care Team 🧸✨
Fantastic customer service
Fantastic customer service
The team was eager to help in a timely, fair manner. I will definitely be recommending their products to friends and family! Rose was particularly helpful and extremely kind and caring to help solve our issue!
7 giugno 2026
Non scritta su invito
Risposta di Joyberri
Hi Rachel,
Thank you so much for your wonderful review! We're truly grateful for your kind words and thrilled to hear that you had such a positive experience with our team.
It means a lot to know that Rose was able to provide the caring and helpful support you deserved.
At JoyBerri, we're passionate about creating products that bring joy and lasting memories, and we're equally committed to providing customer care that reflects those same values. Thank you for recommending our products to your friends and family—that's one of the greatest compliments we can receive.
Wishing you and your family many happy moments of play ahead!
Warm regards,
JoyBerri Customer Care Team 🧸✨
Raymond is an Excellent Representative for JoyBerri!
Not only is our puzzle station exceeding expectations, but when I called support, Raymond was very helpful and professional. He answered my questions clearly and demonstrated his pride in working for this company! Very impressive!
2 giugno 2026
Non scritta su invito
Risposta di Joyberri
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that your puzzle station is exceeding your expectations and that Raymond provided such a positive support experience.
Your kind words about Raymond's professionalism, helpfulness, and dedication mean a great deal to us. We'll be sure to share your feedback with him—he'll be thrilled to know he made such a great impression.
At JoyBerri, we strive to create products that bring families together and inspire meaningful moments, and we believe that exceptional customer care is an important part of that experience. We're grateful for your support and honored to be a part of your puzzle-solving adventures.
Thank you for choosing JoyBerri, and we wish you many enjoyable hours and memorable moments with your puzzle station!
Warm regards,
JoyBerri Customer Care Team 🧩✨
Quick, Friendly Service, 5 STARS!
Best support experience in the business! I had an issue with a trampoline I bought years before and they were super responsive and got me the replacement part I needed. Thank you!
13 aprile 2026
Non scritta su invito
Risposta di Joyberri
Hi Austin,
Thank you so much for your 5-star review and kind words! We're thrilled to hear that you had such a positive experience with our team.
At JoyBerri, we believe that great customer care doesn't end after a purchase, so we're glad we could help you get the replacement part you needed and keep the fun going. Knowing that our responsiveness and support made a difference means a lot to us.
Thank you for choosing JoyBerri and for allowing us to be part of your family's playtime memories. We wish you many more years of safe, active, and joyful fun on your trampoline!
Warm regards,
JoyBerri Customer Care Team 🧸✨🎉
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