Julius K9 UKRecensioni 

162
TrustScore 3 su 5

3,1

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Valutata 5 stelle su 5

Found the team very helpful when choosing the correct size and type harness for our dogs. Arrived the next day and again they were on hand to offer fitting advice. Great product and service, I will al... Leggi di più

Valutata 1 stelle su 5

Terrible experience with customer services over our harness only lasting three months before the chest strap wore away and broke. Only asked for a replacement or a fix for the item as we did like the... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Why does this company not mention the fake site selling rip off products to customers who are unaware? Surely for the protection of the (a) dogs! And (b) their brand they should do this. I reported... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

For my jack Russell x chihuahua I cannot fault, he loves wearing it! However my border terrier after one wear it rubbed badly causing a irritation to his skin, even though it was fitted correctly! O... Leggi di più

Dettagli dell'azienda

  1. Eventi e intrattenimento

Informazioni fornite da varie fonti esterne

www.julius-k9.co.uk


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

162 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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3,1

Tutte le recensioni

(162)

15 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

Harness and collar ordered

Harness and collar ordered. Initially happy with the product but threading on the lead has become damaged with only two weeks use. My dog does not pull on the lead so the damage could not of been caused from that.
My issue with the company / brand is that I contacted them about the damage with pictures as reference. Several weeks later and I have still not had a response from the company.
Disappointing and will not be buying from them again.

5 dicembre 2024
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Risposta di Julius K9 UK

Hello Callum,
After searching using the name on this review we have found what we think is your order from January.
We have used the email on this order to search our emails and can confirm no contact has been made through our emails. There are also no notes on your order regarding any phone contact. We have had no contact to respond to.
Can you please forward your email to customerservice@julius-k9.co.uk so we can deal with your enquiry. We can only respond to whats put in front of us and happy to help once contact has been made. Many thanks in advance. Kind regards Julius K9 UK Ltd

Valutata 1 stelle su 5

Any dog can easily get out of their…

Any dog can easily get out of their harnesses. This is simply dangerous.

1 febbraio 2025
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Risposta di Julius K9 UK

Hi Daphne,
We have searched our systems and unable to see a order under this name or any emails. If you are reviewing the product you have reviewed the incorrect company as we are not the manufacturers I'm afraid.
We do have to say though that we are here to help, this sounds like a fitting issue and you can always send images to our customer services team of the harness on the dog so we can help with this. There are also extras that can be added to the harness for peace of mind with Houdini dogs so please do get in contact.

Valutata 1 stelle su 5

I have contacted Julius-K9 UK and have…

I have contacted Julius-K9 UK and have been told that they are not the manufacturer and as we have not purchased the harness from there website they would not cover the failure under warranty.

28 gennaio 2025
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Risposta di Julius K9 UK

Hi Violet,
Yes that is correct, we are not the manufacturers. Julius K9 is a Hungarian Company and there are lots of sellers of their products, including ourselves. As your product was not purchased directly we are unable to refund or replace the product which i'm sure you understand. Customer service would have told you to go back to the place of purchase or go directly to the manufactures and a contact email would have been given.
This is standard practice.
I'm not sure why this justified a 1 star review for our company.

Valutata 1 stelle su 5

Avoid - Dangerous Poor Quality Product

Avoid - My dog ended up among cars on a main road when his Julius-K9 collar sheered. Customer service is atrocious stating that "the collar was only cheap and it served you well for 18 months". They completely miss the point and I would strongly advise finding a more quality focussed supplier for such a key element of your dog's safety.

22 gennaio 2025
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Risposta di Julius K9 UK

We were threatened with this review so expected.
Julius K9 products come with a 1 years manufacturing warranty which we feel fair for items which undergo such wear and tear, in all weather conditions, across all types of terrain on a daily basis.
The collar in question is 2 years old and shows significant signs of wear and should have been replaced sooner.
All safety issues are taken seriously and forwarded to the manufacturers.

Valutata 3 stelle su 5

I have mixed feelings about Julius K9…

I have mixed feelings about Julius K9 UK. While I initially received great service with a quick replacement for a defective harness, my experience with their products and customer service leaves me hesitant to recommend them. I ordered a training lead that deteriorated over time, posing a hazard, and my attempt to resolve issues with customer service was unsatisfactory. While some harnesses have proven to be lifesaving for others, my personal experience with product durability and customer support has not been as positive as I'd hoped. Overall, it's a hit-or-miss situation, and I rate them 3 stars.

22 novembre 2024
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Valutata 5 stelle su 5

Good quality

I've been buying Julius K9 harnesses and other training equipment for years. Excellent quality and customer service always able to answer any questions.

25 novembre 2024
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Valutata 1 stelle su 5

Inferior quality training Lead

Inferior quality training Lead. Hazzard and dangerous for both dog and operator, Lead 3 years old Stitching came undone the lead stretched and frayed, Payed £48.30 thinking it was a very secure lead, 6 months into use we noticed the stretching of this lead, Now the stitching is coming undone, Avoid like the plague folks, You will loss your dog, Digby & fox quarter the price and a better leash, Customer service Dismissed us. Taken our custom to Digby & Fox

6 settembre 2024
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Valutata 5 stelle su 5

Great quality

Great quality of harness, very light, durable and looks to sit comfortably on my dog after 5+ years of use. I'd buy another if this one wasn't holding up as well as it is.

29 maggio 2024
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Valutata 1 stelle su 5

Useless harness.

Bought the Julius K9 believing it was one of the best, how wrong was I.
I found that if my dog backed up it would easily slip off. It was adjusted correctly but she slipped it 3 times. I have since Bought another make which has a Y front and a 3rd strap which is beyond the chest, brilliant success. Would never recommend K9 to anyone.

8 marzo 2024
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Valutata 3 stelle su 5

Be careful of possible escapes

I liked the harness until my dog was spooked and wriggled out of the harness. Thankfully she was uninjured but there is no way i could use the harness again.
I purchased directly from Julius K9 UK and it was the correct fit.

22 aprile 2024
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Valutata 5 stelle su 5

The best harness on the market and a life saver

I have owned these for over 15 years and can testify to their quality and longevity. Recently my elderly Husky was attacked and the harness saved his well being to the point of Oi tire wounds into the harness and not my dog. I strongly advise any large dog owner to get one for controllability and safety consideration. Best harness out there. Thank you so much Julius K9. Louis says thank you too.

7 dicembre 2023
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Valutata 1 stelle su 5

Was going to leave 2 stars because I've…

Was going to leave 2 stars because I've had 4 harnesses for my 2 dogs (one has managed to wriggle free and lose her harness twice) and the harnesses are fine.

However I brought 2 clip on lights for their harnesses, they were gone within the week. I brought 2 bullets to replace them, gone within the week.

I wrote to complain to customer services and they basically told me I was stupid and it wasn't their fault so to just buy new ones.
Since they hire such rude and unhelpful customer service I wouldn't be surprised if they were actively making the lights less secure to force you to buy new ones and the rude customer service was to cover it up!

28 febbraio 2024
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Risposta di Julius K9 UK

Dear Tania, many thanks for your review. We have taken the time to read through the emails between yourself and our customer service team, we pride ourselves in the advise we offer our customers. We can confirm no correspondence from our team was made in a unprofessional manor, we can confirm we were not rude, certainly did not state your were stupid and neither told you to purchase new lights, this is fabricated.
We are sorry to hear you lost your lights and as stated sell hundreds of this item without any issues being raised. We cannot be held responsible for incorrect fitting and use. We wish you all the best.

Valutata 5 stelle su 5

Julius K9

Hello, i have a nearly 10 year old husky & we have always used the Julius K9 harness. I feel its strong and robust and has certainly not caused any health issues for my husky. I just wanted to share this comment i received on my husky's instagram page @susebeau. I think its pretty obvious that it hasnt given my husky gait issues either. Some rude busy body who i dont even know felt the need to write this negative comment:-
*just that those harnesses that cross in front of the shoulders (like the Julius K9 one) aren’t great for movement, they inhibit shoulder movement. Which might translate to a slightly unnatural gait, and to joint issues. Also, the bit on top (over the shoulders) is a bit wide and stiff, which isn’t helping most vets and trainers recommend a Y-front harness to allow for natural movement. ---- a clear response would be highly appreciated---

19 gennaio 2024
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Risposta di Julius K9 UK

Hi. Choosing the correct size ensures maximum freedom of movement and protects the neck and shoulders. In order to select the correct size, it is essential to take accurate measurements. Any harness regardless of brand or style can impede movement if fitted incorrectly. Julius K9 is the only harness brand to have conducted scientific research into its harnesses and effects on the dogs mobility. This was conducted along side veterinarians, bio mechanics, scientists and across a selection of many breeds including track dogs. The research suggested that when fitted correctly there is no change to the dogs mobility including reach range of the legs or shoulder obstruction. The research findings can be found here https://julius-k9.com/blog/

Valutata 5 stelle su 5

Perfect harness When telephoned instant response

When telephoned instant response. They advised me well on which size harness I needed for my Siberian Husky. It fits perfect with adjustments for growth. Strong harness with side rings plus the top walking lead ring. The side ones are perfect for her pulling training of a weight. Thanks to staff.
Susan

2 novembre 2023
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Risposta di Julius K9 UK

Hi Susan, We are pleased you love the side ring harness and have a great use for it :)

Valutata 5 stelle su 5

5 Star 🌟🌟🌟🌟🌟 Customer Service

I contacted Customer Services concerning the quality of a product. Their representative replied amazingly quickly, and despite the lack of information I had to offer re my order the situation is now resolved! I found their customer care to be faultless. I cannot praise both that and their products highly enough. Their 5 stars is truly deserved.

21 settembre 2023
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Risposta di Julius K9 UK

Dear Jill, thank you for your kind review. Many happy walkies to you and your pooch :)

Valutata 2 stelle su 5

Disappointing. Dogs can wriggle out the harness

I was hopefully of a new harness for my young staffy.

We tried the K9 harness for a month. I had to stop using it because although the harness was fitted correctly, my dog was very easily able to wriggle out of it completely.

I know this isn't an isolated case, because since purchasing, my friend did the same, they have 2 bulldogs and a boxer and exactly the same problem happened. The dogs were able to wriggle out of the harness.

I have since had to move to another brand for a much sturdier, secure harness that the dogs can't escape from.

4 agosto 2023
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Risposta di Julius K9 UK

Hi Becky, many thanks for your review. I've popped your name into our system and unable to see an order from you or any email correspondence. If the item in question was purchased from ourselves then we have a great team here who can offer you fitting advice and other options should you require some fitting support. Kind regards

Valutata 5 stelle su 5

The only harness that fits my dog well

I am so grateful to Julius K9 for making harnesses that fit my dog Abu well.

When I first spotted a Julius K9 harness some years ago, I'd been struggling to find a harness that fit my dog well, and in fact had been perusing harnesses in a pet store when I noticed a woman walking two small dogs with these amazingly secure and comfortable looking harnesses on them - harnesses not being sold at that pet store - and I asked her for the name of the harness brand she was using.

Fast forward all these years later and I’d no longer need to ask that woman for the brand name of her dog harnesses now, as I see the name on the harnesses of so many dogs in my area now.

I'm so happy for the success that Julius K9 has had over the years, to’ve gone from being a brand whose name I had to get off of another dog owner, to a name that's hard to miss when I'm out and about in London these days.

I have a little dog, of an uncommon breed, but I've been able to adjust Abu's Julius K9 harnesses to fit his uncommon shape so well. I've even found the harnesses easy to use over dog rain-jackets when it's been wet outside.

Finding my dog Abu a comfortable harness has proved doubly important, as Abu has been diagnosed with having a chiari-like malformation that can cause him neck pain, and more recently, he has been suspected of suffering from tracheal collapse. Using a harness instead of a collar will reduce the chance of aggravating either of these conditions.

Whilst I've bought Julius K9 harnesses off of Amazon in the past, in recent weeks I've - for the first time - purchased some harness labels directly from the Julius K9 website. Some of these initial orders got lost or stuck in transit, but when I mentioned these issues to Julius K9, following their own investigations, they were helpful in resolving the problems by sending me the labels out again, with tracking.

I have really, really appreciated the exceptional customer service at Julius K9, given the bad luck I had with my first orders going missing or being delayed in delivery, and with Julius K9 being so helpful in investigating, and ensuring that I'd receive the labels I'd ordered. This gives me the confidence to directly order from Julius K9 again.

Whilst I've been quite inactive in making music in many years, due to my suffering from an accident some years ago and its resulting depression, recently I've realised that I need to try to do more to support myself, and I've been trying to get back to making music. As part of this effort to try to do more for myself, and my dog Abu, I've started having Abu wear the labels "LYNA MUSIC" on his harness whenever we're out and about. I love the look of these labels, which were made by Julius K9 to be compatible with their harness.

Thank you so much Julius K9, both for your exceptional products and customer service.

Lyna (and Abu!)

3 settembre 2023
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Risposta di Julius K9 UK

Thank you very much for your kind review, we are pleased to have helped you and your pooch.
We wish you many happy walkies :)

Valutata 2 stelle su 5

Loop snapped

Got a harness in May, the ring broke after a few months of use, contacted the seller about it and they waved it over their head and did not care to help. If you buy this, don't but for s heavy dog. They told me to go to a tailor or to a dry cleaner for the fix

9 agosto 2023
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Risposta di Julius K9 UK

Hi Brittany, We have been searching our systems to find your order without any joy and then have seen you are in Canada. There is a Julius K9 in every country and you have reviewed the Julius UK team. Please could you remove this review and review the correct branch as we feel this is unfair. Many thanks

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