Found the team very helpful when choosing the correct size and type harness for our dogs. Arrived the next day and again they were on hand to offer fitting advice. Great product and service, I will al... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Terrible experience with customer services over our harness only lasting three months before the chest strap wore away and broke. Only asked for a replacement or a fix for the item as we did like the... Leggi di più
L'azienda ha risposto
Why does this company not mention the fake site selling rip off products to customers who are unaware? Surely for the protection of the (a) dogs! And (b) their brand they should do this. I reported... Leggi di più
L'azienda ha risposto
For my jack Russell x chihuahua I cannot fault, he loves wearing it! However my border terrier after one wear it rubbed badly causing a irritation to his skin, even though it was fitted correctly! O... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
www.julius-k9.co.uk
Informazioni di contatto
Hirst Road 1, YO8 8QT, Selby, Regno Unito
- julius-k9.co.uk
3,1
Nella media
162 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A pleasure to deal with Julius
Unfortunately I had an issue with my dogs harness that I bought 9 months ago so I contacted the Customer Services Department who went above and beyond to trace my order and promptly sent out a replacement which I received 2 days later. It was a pleasure to deal with Julius colleagues who were wonderful and extremely helpful.
20 luglio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your kind review, glad we got you sorted :0)
Disappointed with a "personalised" harness label
So disappointed with a "personalised" label I had placed an order for, which costs £8 for one single velcro strip, not two for either side of the harness, but only received one, and it wasn't even the name I had chosen. The packet containing the "personalised" label was open and one of the pair of labels had been removed. Rang up customer services and explained the problem but I was greeted with a response that it was my fault and that I had written "working dog" as a personalised label. My response was that "working dog" is one of their pre-set labels at £3 currently on special offer (for 2) and why would I personalise one at more cost to myself ? More to the point why didn't someone ring me up and ask me as it was just such a glaringly obvious mistake? This just kept being repeated and so I asked to speak to a manager who just repeated the exact same as before. Pointless speaking to someone who will not listen - something which apparently is quite common on these reviews. Gave up in exasperation!!! Won't deal with these people again especially looking at all the other dreadful reviews regarding Julius K9 in the UK.
14 giugno 2022
Non scritta su invito
Risposta di Julius K9 UK
Dear Heather,
This review has been written after we had no choice but to hang up the telephone after repeated abuse and foul language from yourself down the line which we will not tolerate.
You the customer placed your order on-line. During this process you chose your personalised label and entered the text you required. You will have then had the opportunity to view your basket before payment. Upon placing your order you will also have received an order confirmation via email. Personalised labels are singular unless two are requested as stated on the website.
If you had made a mistake and contacted us we would of course been able to help and change your order but no contact was made at this point.
We are unable to guess if a customer has placed their order correctly and can only send what is on the order.
Your order left us quickly and correctly.
Fantastic service and product
Ordered a harness for my dog. Used the size guide - absolutely spot on. I asked for delivery to be prompt, due to a last minute trip, and they did not fail to impress with their speedy delivery and constant communication. The harness is fantastic too
Thanks guys
26 maggio 2022
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Risposta di Julius K9 UK
Thank you for your view, many happy walks to you and your pooch :0)
Fantastic service
Fantastic service
Fast delivery lovely k9 harness
19 maggio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review, happy walkies :)
First time ordering from julius K9 and…
First time ordering from julius K9 and made the error of ordering the incorrect size. Tried the customer phone number but never got an answer. After a couple of emails to get a replacement sent I’m pleased to say I’ve now got the correct sizes for me 2 dogs. Very helpful once you do get in touch and fast to sort my error out for me at no extra cost to myself.
Thank you
6 maggio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your kind review. We are pleased we got things sorted for you.
Was very pleased with the staff at…
Was very pleased with the staff at JuliusK9uk. Looking for a harness for our tri-pawed poodle they were very quick in replying to my questions about the right kind of harness & size for him. On the strength of their advice ordered the one they recommended & are so pleased with it. Mickey is so much more comfy on his walks now. Received quickly is as described & ordered.
25 aprile 2022
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Risposta di Julius K9 UK
Many thanks for your kind review and we are so pleased Mickey is more comfortable. Many happy walkies.
Excellent
What can I say! Excellent! Amazing service and very quick. Placed my order on the Thursday, printed the labels on the Friday and I received them Saturday morning and I am so pleased with the outcome! Thank you will be ordering again very soon!!!
11 aprile 2022
Non scritta su invito
Risposta di Julius K9 UK
Dear Melissa, Many thanks for your kind review, we are so pleased you love your labels :0)
Great product and customer service
This is our second Julius K9 Harness. We bought the first one when it was on offer, we were impressed so when our dog needed a new bigger one, we were more than happy to pay full price due to the quality
We did have a small issue where the handle had started to come apart, I contacted customer services and they immediately sent a new one which arrived the next day.
8 aprile 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review. Many happy walks to you and your pooch.
‘Harness will only last 1 year’ - Julius K9 Customer Service
My Pomeranian fits a mini-mini harness and after only 1 year the lead connection has worn away. Really disappointed but was informed this was expected by their customer service team. Wouldn’t recommend as the price does not balance the quality. Can only recommend if you want to replace on a yearly basis for a small dog that does not pull.
21 marzo 2022
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Made my dogs bleed!
I bought this harness for all 3 of my dogs and even had them fitted in the shop I got them from. Each harness has cut my dogs where the buckle is and I’ve tried to re fit them but it does t help. Plus if I have the harness fit to avoid the rubbing they manage to get their front feet through the front of the harness and get stuck. I’m very disappointed considering I spent so much money on 3 of them and now there useless.
28 febbraio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your feedback. We are sad to hear that a shop has fitted your harness incorrectly. This is a fitting issue and not a reflection of Julius K9 UK or the product. We urge you to go back to the shop and ask for re-fitting or a refund or exchange. Many thanks
AVOID AT ALL COSTS SPEND MONEY ELSEWHERE!!!
Used the power harness for many years (as a car harness) but after my dog sadly passed away I needed a smaller size for my puppy. I specifically asked for the same one but what I recieved was different and the strap looked loads cheaper. Thought we’d give it a try as it was here and within three weeks the strap has frayed in several places. Sent emails to customer service, accused my dog of chewing the harness which is not the case at all. Advised me to return to them at a cost to myself and one of their ‘professionals’ will decide if I get a refund or not. I do not trust this company to be honest!!! straight away I was accused of my dog chewing the harness which is 100% not the case! This is the reason I am not returning the harness to this dishonest company. The harness is cheaply made and for the money you pay it’s not good enough! THE HARNESS ALSO RESTRICTS DOGS MOVEMENTS!!! After observing my dog walk in the harness it’s clear it covers the gait of the dog and he moves awkwardly. Avoid at all costs!!!! Disgusting company. Spend your money elsewhere!!! Purchased a highly RECOMMENDED Y shape ruff wear harness instead!!!
22 febbraio 2022
Non scritta su invito
Risposta di Julius K9 UK
As we discussed the harness looks different as you ordered a size down hence why the chest strap was thinner.
We asked you to return the harness for inspection and replacement if found faulty. The images sent over indicates the harness has been chewed which isn't covered under warranty as discussed. I presume this is the case and must be why you have decided not to return to us for inspection. The harness does not restrict movement and as you have used them for many years I would wonder why you would purchase another if you felt this was the case. I'm sorry we are unable to held responsible for accidental damage to products and you are unhappy with our service. We wish you all the best.
Been using this company for many years
Been using this company for many years
Been very satisfied up to now
But my last order of leads the quality is so poor
To there previous leads
Was told it’s to make them more flexible !REALLY!
Was also told they were still as strong
Half the thickness means half the strength
I have 2x50 kg dogs
I believe it’s cost cuttting
7 febbraio 2022
Non scritta su invito
Risposta di Julius K9 UK
Thank you for your feedback.
The super grip leads material was changed several years ago. The long lines were quite thick, un flexible and hard to hold, the new material makes them more flexible which the manufacturers thought was an improvement. We have sent your comments back to the factory though for their thoughts. Kind regards
Excellent customer service
Bought a harness, great product but unfortunately far to big,the customer service were great, posted on a Friday credited on the Monday, definitely recommend this company.
26 gennaio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review
We bought the Julius k9 40mm collar for…
We bought the Julius k9 40mm collar for our Staffy puppy. He is very strong snd we wanted a strong and reliable collar to suit his needs. It works perfectly and also has a handle on it which comes in useful.
I would definitely recommend for strong dogs and I would definitely buy again.
20 gennaio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review, pleased you find the handles useful :)
Bought a personalised harness for my…
Bought a personalised harness for my dog, quick delivery and brilliant customer service. The quality of the harness was brilliant and looks brilliant. Highly recommend using julius K9 fab to deal with 5 stars !
20 gennaio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review :)
Absolutely fantastic service…
Absolutely fantastic service throughout, highly recommend. I have a cocker spaniel an the julius k9 harness is second to none, weve tried others but this one is by far the best, I will deffunatly be using julius K9 in the future.
20 gennaio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review :)
Probably the best harness in the world
I've been using the julius k9 harness for my springer spaniel and it's an amazing bit of kit . Easy to fit and performs faultlessly in worst of weather and the harshest of outdoor conditions. It's probably the best harness on the market . Absolutely first class. I'd recommend the product to anyone looking to buy a product that will last year's
20 gennaio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review, so pleased you are happy with your purchase.
Thank you for all your help and advice…
Thank you for all your help and advice when I contacted you about which harness would fit my Spaniel. It arrived today quick service one happy dog and owner.
20 gennaio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your kind review:)
Superb as always!
Ordered an idc and free lightweight harness in 2 sizes to be sure. One was too big so got in touch and it was replaced with no questions asked. Always great service and I wouldn't use any other harness as the quality is first class!
20 gennaio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review :)
Fantastic customer service team
I bought 2 harnesses, both of which the couriers claimed to deliver but hadn’t. The customer service was quick and supportive. They sent 2 more harnesses out next business day. This is what all customer service should be like.
Thank you again for the quick turnaround.
20 gennaio 2022
Non scritta su invito
Risposta di Julius K9 UK
Many thanks for your review, we are glad you received your items on the second delivery.
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